PLEASE READ BEFORE YOU PROCEED

10 Things You Should Know About UniFi

1. This service is a 24-month contract and a termination fee of RM500 is chargeable for termination of service within the contract period.

2. If your premises reside in high rise building served via copper, you must terminate your existing Streamyx service (if any).

3. Minimal drilling is required for fibre installation to the premise. You will be responsible for providing TV and 4-socket extension cord to complete the installation. No installation appointment will be made for premises under renovation.

4. All triple play services (internet, voice and TV) must be activated during service installation. Partial service activation is not allowed.

5. UniFi is a wired broadband service. Wireless connectivity is an option and is subject to interference and obstructions factor.

6. UniFi account owner or authorised contact person must be available during the service installation. For high rise premises, owners are required to make arrangement with Building Management Office for installation permission, internal cabling and access to telecommunication room.

7. Installation fee includes external cable entrance up to the internal wiring with maximum of 15 metres for fiber cable, 15 meters for Ethernet/phone cables and 30 metres for casing (raceway). Additional charges will be applied for cable more than 15 metres and 30 metres casing (raceway) and charges will be included in your UniFi bill. See video below for optional installation charges.

8. For other non-standard installation e.g. wiring above ceiling, underground and conceal wiring, you may appoint your own contractor or deal directly with TM appointed contractor. Payment will be made directly to the contractor.

9. Please provide correct and valid Billing Address / Postal Address. Please provide valid and preferred e-mail address, or phone number as bill will be sent via e-mail or SMS. Bill is accessible at Unifi website and you need to login: https://unifi.com.my/unifi-en/index.page. Register for e-bill here: https://unifi.com.my/e-bill/index.html

10. All UniFi equipment provided by TM is subject to 12 months warranty period.

IMPORTANT NOTES (MUST READ)

Internal Wiring
Minimal drilling is required for fibre installation to the premise to allow fibre cable entrance into the house. Internal concealed wiring will not be carried out by TM. However, customers can arrange their own or choose from TM’s authorised list of contractors at their own expense. TM shall propose the recommended list of contractor for the concealed wiring (wall or ceiling). As this is beyond the job scope of RNO, customer will deal and make payment directly to the contractor. Operationally, reappointment is to be arranged when the conceal wiring is completed. Customer is required to inform TM for installation appointment.

Premise currently under renovation
During installation day, TM will not proceed if the customer premise is under renovation unless insist by customer, TM will charge customer accordingly if request for other appointment time. Customers who are having their home renovated are advised to inform TM prior setting service installation appointment. TM shall not be responsible for any damages resulted from construction and renovation done by customer through third party during or after the installation.

Customer Unreachable and Change of Appointment
Premise inaccessibility or deferment of installation appointment upon the installation team’s arrival at a customer’s premise will be subject to a charge of RM100. Re-appointment will be subject to time slot availability.

High-Rise VDSL & FTTH
For high-rise (condos, apartment, office building) ,TM would require to access the MDF/SDF room to physically activate the port which normally locked by the Building Management/Maintenance. Therefore, customers are required to communicate and make arrangement with your Building Management/Maintenance Office to ensure someone is available to grant the access to TM UniFi Installer to MDF/SDF room during the installation time. Without the access to MDF/SDF room, installation cannot be performed and TM has to revisit which will incur unnecessary cost to customer.
In the case of copper wired building that uses VDSL2 technology, successful delivery of UniFi services is subject to technical testing. TM has the right to cancel the order should the building copper wire is deemed as not passing the technical test or not ready to deliver the service.


Installation Guide


Optional Installation Charges


From making an appointment to the signing-off of the Service Acceptance Form, here is a complete step-by-step process of how we bring UniFi into your home or office:

Step 1: Appointment

Appointment is made at the point of registration. You may choose your preferred date and time for UniFi installation but please note that installation for FTTx (Fibre to the Home or Office) is expected to take between 4-8 hours, and for VDSL2, 2-3 hours.

24 hours prior to the agreed installation date and time, the TM UniFi Centre will call you for a final confirmation. Our UniFi technician will also call you just before he goes to the agreed address of installation.

Step 2: Site Assessment

Upon arrival at your home or office, our technician will brief you on the step-by-step process of the entire installation. This includes:

(i) Site assessessment (outdoor and indoor)
(ii) Cable entrance (drilling point for FTTx)
(iii) Equipment termination point
(iv) Route of wiring

In the case of FTTx installation, our technician will determine the location of the Fibre Distribution Point (FDP), whether it is located on an overhead pole, or underground. If the underground fibre access is blocked due to any home or office renovation, it may require a longer installation period than for overhead fibre access installation.

For VDSL2, site assessment is much quicker since our technician need only access the building’s MDF room and perform the necessary cabling there.
Note: VDSL2 - your existing Streamyx or Business Broadband access will be disabled during this exercise.

Step 3: Installation

It's time to complete the installation process. As part of this process, some minimal drilling may be required. After laying the cables we will determine which modem is suitable for your home. Indoor installation requires more time as our technician needs to lay the internal fibre optic cable. Cables of sufficient length will be provided. However, in cases where additional cable lengths are required, some minimal charges will be incurred. To prevent unsightly wiring, wires and cables will be housed in proper casings.

However, if you wish it to be a drill-free installation, and if the fibre optic cables are required to be pulled through your home or office ceiling, we have a panel of contractors that you can work with, the costs of which will be borne by you.

VDSL2 does not require drilling since UniFi connection will come from the existing phone jack in your home or office. For this premise type, indoor installation requires minimal setup time.

Step 4: Equipment Setup

After laying all the cables, it’s time to connect the equipment. Our technician will first set up the BTU followed by Premise Gateway, Set-top-Box (for Residential package only) and DECT Phone. Once the equipment is tested and works properly, our technician will then show you that all the services are in working order.

Step 5: Completion

You are required to sign-off a Service Acceptance Form (SAF) as part of the process to complete the installation work. For a complete understanding of what TM UniFi service is, please read the terms and conditions in your service agreement.

Older blogs depicting a typical Unifi Installation process:

The Unifi Installation – My Experience: http://www.shaolintiger.com/2010/12/29/the...-my-experience/

Fiber To The Home: http://nordin.kembali.net/blog/?p=1221/

* Thanks to the owner of the blogs (ShaolinTiger & Nordin).

GENERAL WI-FI INFORMATION AND SUITABLE TURBO SPEED ROUTER & USB RECEIVER GUIDE by SilentVampire

If your speed have been turboed, your new plans will be as detailed below, depending on your original plans before you were turboed:

1) 800Mbps download = 200Mbps upload (original plan - 100Mbps, 50Mbps)

2) 500Mbps download = 100Mbps upload (original plan - 50Mbps, 20Mbps)

3) 300Mbps download = 50Mbps upload (original plan - 30Mbps, 10Mbps)

4) 100Mbps download = 50Mbps upload (original plan - 10Mbps, 5Mbps)

As there have been similar questions that are constantly being asked here about Wi-Fi issues in the context of TM, this is a quick guide for those who are not familiar with wireless networking and how they work. Before I start explaining further, I will first start with the most basic equipment that are provided in a typical FTTH installation for Unifi. You will be provided with a BTU, router, a DECT phone, and a UnifiTV STB, in the initial installation.

The BTU or Broadband Termination Unit is a terminating unit from the Access Network (TM Exchange) into a customer's premise. This unit functions like a modem and translates the pulses of light that carry data over the fibre optic cables into electrical signals. The BTU can be categorized as either fit for FE or Fast Ethernet use (10 / 100 Mbps), or Gigabit use (10 / 100 / 1000 Mbps). For the turbo speed use, you would want a BTU that can support the gigabit speeds which are the AN5506-04-BG, Huawei HG8240 variant, or the Nokia G-240G variant, or the Alcatel Lucent I-240-G. Anything else will NOT be able to support the turbo speeds.

The router that is provided by TM for recent installations is usually TP-Link C1200 v1 (Pic), or D-Link DIR-850L (Pic), and more recently, the D-Link DIR-842 (Pic). All these router will be able to support gigabit speed (up to 1000Mbps) via WIRED connection ONLY. I highly recommend getting CAT6 cables or at a minimum, CAT5e cables, as both support gigabit speeds. Dintek or Prolink or AMP Netconnect or Ugreen RJ45 cables are quite reliable and is 100% confirmed to have original CAT5E or CAT6 rating. Wireless speeds will vary according to real-life environment and other factors.

If you are on VDSL, you will be provided with the ZTE ZXHN H267A (Pic).

The UnifiTV STB or Set-Top Box is a standard small white Android box (Pic).

Just a disclaimer, the TP-Link C1200 v1 (Pic) have MANY issues, including firmware and hardware problems, so if there are any issues with the connection and if you have this router, try changing to another router and see if your problem can be resolved. If it is resolved, then it is this particular router's issue.

For those that have been on Unifi since a long time ago, you might still be using an older router, which is either the D-Link DIR-615 (Pic) or the D-Link L7-N-R2000 (Pic), or one of the older TM generic router which are the RG-Innatech-RGX4400 (Pic), or the RG-Innatech-RG4332 (Pic), or the RG-Maritime-TRG212M (Pic), or the RG-DLINK-WBR2300 (Pic), or something older that I am unaware of. Among the older routers, the RG-Innatech-RGX4400 is the best among the lot, but still unacceptable for current modern use, as there are more newer and better options currently in the market.

If you are still using one of the six older routers above or any other older router from TM or one that you bought yourself a long time ago, which is not optimal for use in this era of gigabit speed, and you are having issues with your wired or wireless connection, it is highly recommended that you change to another modern router, and this will solve most Wi-Fi issues that you are currently experiencing, such as frequent disconnections and low speed. Refer to the list below for suitable routers.

Wi-Fi uses the IEEE802.11 family of standards. Within the 802.11 standards, are various substandards, including 802.11b (max of 11Mbps using the 2.4GHz spectrum), 802.11a (max of 54Mbps using the 5GHz spectrum), 802.11g (max of 54Mbps using the 2.4GHz spectrum), 802.11n (max of 300Mbps using the 2.4GHz spectrum, the 5GHz spectrum, or both), and the 802.11ac (max of 1.3Gbps, using the 5GHz spectrum only).

As you can see above, there are two different bands, 2.4 GHz and 5 Ghz. The primary differences between the 2.4 GHz and 5 GHz wireless frequencies are range and bandwidth.

2.4 GHz offers coverage for further distances, but may perform at slower speeds. Use 20MHz channels in the 2.4 GHz band. Using 40MHz channels in the 2.4G Hz band can cause performance and reliability issues with your network, especially in the presence of other Wi-Fi networks and other 2.4 GHz devices. A 40MHz channel on 2.4GHz might also cause interference and issues with other devices that use this band, such as Bluetooth devices, cordless phones, and neighboring Wi-Fi networks.

5 GHz provides faster data rates at a shorter distance. For best performance and reliability, enable support for all channel widths on 5 GHz. This allows devices to use the largest width they support, which results in optimal performance and compatibility.

Range : how far your data can travel. In most cases, the higher the frequency of a wireless signal, the shorter its range.

The biggest reason for this is that higher frequency signals cannot penetrate solid objects like walls and floors as well as lower frequency signals. Thus, the 2.4 GHz has a farther range than the 5 GHz frequency.

Bandwidth (speed): Higher bandwidth means that files will download and upload faster, and high-bandwidth applications such as streaming video will perform much smoother and faster.

Higher frequencies allow faster transmission of data, also known as bandwidth. Therefore, the 5GHz with its higher bandwidth will provide much faster data connections than 2.4 GHz.

Suggestions for choosing the best frequency:

Many devices only use the 2.4 GHz frequency, and these devices are all attempting to use the same “radio space” which can cause overcrowding of the channels.

So, which should you choose, 2.4 GHz or 5 GHz?

• If faster speeds are most important to you, 5 GHz is usually a better choice than 2.4 GHz.

• If the wireless range is more important to you, 2.4 GHz is usually a better choice than 5 GHz.

• If you have a lot of devices that use 2.4 GHz and you are experiencing interference or intermittent connectivity issues i.e. low connection speed and frequent disconnections, then 5 GHz is probably a better option.

Quick summary of write-up above:

Actual wireless speeds vary significantly from theoretical maximum speeds due to:

1) Distance - distance from the access point, as well as any physical obstructions, such as walls, signal-blocking or reflecting materials affect signal propagation and reduce speed.

2) Interference - other wireless networks and devices in the same frequency in the same area affect performance.

3) Shared bandwidth - available bandwidth is shared between all users on the same wireless network.

4) Various other overheads such as Wi-Fi protocols, and older routers with inadequate processors/memory.

---> Theoretical wireless maximum speeds along with their various 802.11 standards (combined upstream and downstream) are as follows:

802.11b - 11 Mbps (2.4 GHz)

802.11a - 54 Mbps (5 GHz)

802.11g - 54 Mbps (2.4 GHz)

802.11n - 600 Mbps (2.4 GHz and 5 GHz) - 150Mbps typical for network adapters, 300Mbps, 450Mbps, and 600Mbps speeds when bonding channels with some routers.

802.11ac - 1300+Mbps (5 GHz) - newer standard that uses wider channels, QAM and spatial streams for higher throughput.

---> Actual real-life average speeds that you can expect from wireless routers within a reasonable distance, with low interference and small number of simultaneous clients:

802.11b - 2-3 Mbps downstream, up to 5-6 Mbps with some vendor-specific extensions.

802.11g - ~20 Mbps downstream.

802.11n - 40-50 Mbps typical, varying greatly depending on configuration, whether it is mixed or N-only network, the number of bonded channels, etc. Specifying a channel, and using 40 MHz channels can help achieve 70-80 Mbps with some newer routers. Up to 100 Mbps achievable with more expensive commercial equipment with 8x8 MIMO arrays, gigabit ports, etc.

802.11ac - 70-100+ Mbps typical, higher speeds (200+ Mbps) possible over short distances without many obstacles, with newer generation 802.11ac routers, and USB client adapters capable of multiple streams.

To enjoy the maximum achievable speed on WIRELESS connection, you NEED to be connected to the 5GHz AC band AND have a suitable router AND a suitable USB Wi-Fi adapter. Your USB wireless adapter needs to be connected to USB3.0 for the best speed achievable on 500Mbps and 800Mbps, as USB2.0 max out at 480Mbps but due to bus access constraints, the effective throughput of USB2.0 is limited to 280Mbps, which makes it only suitable for 300Mbps, and USB3.0 can support up to 5Gbps, which makes it suitable for both 500Mbps and 800Mbps.

Your device must also have the right MIMO specification for it to support the turbo speed on Wi-Fi. Refer to soonwai excellent guide on MIMO and Wi-Fi in the context of real-world speed: Click here to see separate thread of his guide.

To enjoy the full turbo speed on WIRED connection, you NEED to be connected to the gigabit router directly via Cat 5e or Cat 6 RJ45 Ethernet cable. Recommended brands that are reliable and 100% confirmed to fit the Cat ratings accurately are Dintek, Prolink, AMP Netconnect, and Ugreen. If your device can support gigabit speed via wired connection, and you are not getting the upgraded turbo speed via wired LAN connection, there are a few reasons why this happens, see below:

1) Due to current pilot phase, TM has not upgraded your current speed to the accurate turbo speed yet.
2) Your cable might be faulty or not up to standard. Try to test with another CAT5e or CAT6 cable. See above for recommended brands.
3) Your BTU does not support gigabit speed, or is wrongly configured, and this is limiting your speed. You have to contact TM for replacement, or configuration to gigabit speed.
4) Your router does not have gigabit LAN ports, or if it does have gigabit LAN ports, it is not configured or correctly set, which limits your connection speed to 100Mbps, instead of 1000Mbps.
5) Although your router does have gigabit ports, and is configured to 1000Mbps, you might still not be able to get the full turbo speed as it might be limited by the hardware of your router. If your router is a basic model with less than ideal hardware, you will not get your ideal full turbo speed.

TURBO SPEED - SUITABLE WIRELESS ROUTER GUIDE - ALL ROUTERS LISTED HERE HAVE GIGABIT LAN PORTS

For Wi-Fi, if you are upgraded to the turbo speed, you will need to change routers to enjoy the maximum achievable speed, depending on your speeds. Please refer to the list below. All speeds listed below are the maximum Wi-Fi speed that the router can achieve. If you are connected via WIRED RJ45 CAT5E or CAT6 directly to any of the router below, you can achieve gigabit speed as all routers listed below have gigabit LAN ports.

Refer to blacktubi excellent guide on routers in the context of local ISPs in Malaysia: Click here to see separate thread of his guide.

(GENERAL GUIDE ONLY)

ASUS

RT-N800HP - 100Mbps
RT-AC51U+ - 100Mbps

RT-AC1200G+ - 300Mbps
RT-AC55UHP - 300Mbps
RT-AC58U - 300Mbps
RT-AC1300UHP - 300Mbps
RT-AC3200 - 300Mbps
Asus Lyra - 300Mbps

RT-AC66U - 500Mbps
RT-AC67U - 500Mbps
RT-AC68U - 500Mbps
Asus Lyra Trio - 500Mbps

RT-AC86U - 800Mbps
RT-AC87U - 800Mbps
RT-AC88U - 800Mbps
RT-AC5300 - 800Mbps
GT-AC5300 - 800Mbps
Blue Cave - 800Mbps

TP-Link

Archer C1200 - 100Mbps, ~300Mbps

Archer C5 - 300Mbps
Deco M5 - 300Mbps

Deco M9 Plus - 300Mbps, ~500Mbps
Archer C7 - 300Mbps, ~500Mbps
Archer C9 - 500Mbps

Archer C2300 - 800Mbps
Archer C3150 - 800Mbps
Archer C5400 - 800Mbps
Archer C5400x - 800Mbps
Archer AD7200 - 800Mbps

D-Link

DIR-825+ - 100Mbps, ~300Mbps
DIR-842 - 100Mbps, ~300Mbps
DIR-850L - 100Mbps, ~300Mbps
COVR-C1203 - 100Mbps, ~300Mbps

DIR-859 - 300Mbps, ~500Mbps
DIR-867 - 500Mbps
DIR-878 - 500Mbps

DIR-882 - 800Mbps
DIR-885L - 800Mbps
DIR-890L - 800Mbps
DIR-895L - 800Mbps

Tenda

Tenda AC9 - 100Mbps, ~300Mbps
Tenda AC10 - 100Mbps, ~300Mbps
Tenda AC10U - 100Mbps, ~300Mbps

Tenda AC15 - 500Mbps, ~800Mbps
Tenda AC18 - 500Mbps, ~800Mbps

~Denotes highest achievable speeds, but only under optimum conditions.

TURBO SPEED - SUITABLE WIRELESS USB ADAPTER GUIDE - PLEASE ENSURE THAT YOUR USB PORT IS USB 3.0 FOR TURBO SPEEDS ABOVE 300Mbps

To enjoy the maximum achievable speed on Wi-Fi, you need to have an compatible wireless USB adapter:
(GENERAL GUIDE ONLY)

ASUS

ASUS USB-AC53 - 100Mbps, 300Mbps, ~500Mbps
ASUS USB-AC55 - 100Mbps, 300Mbps, ~500Mbps

ASUS USB-AC68 - 500Mbps, ~800Mbps

Tp-Link

TP-Link T2U - 100Mbps, ~300Mbps
TP-Link T2UH - 100Mbps, ~300Mbps
TP-Link T2UHP - 100Mbps, ~300Mbps

TP-Link T4U - 500Mbps
TP-Link T4UH - 500Mbps
TP-Link T4UHP - 500Mbps

TP-Link T9UH - 800Mbps

D-Link

D-Link DWA-171 - 100Mbps, ~300Mbps
D-Link DWA-172 - 100Mbps, ~300Mbps

D-Link DWA-182 - 500Mbps
D-Link DWA-192 - 500Mbps

Tenda

Tenda U9 - 100Mbps, ~300Mbps

Tenda U12 - 300Mbps, ~500Mbps

~Denotes highest achievable speeds, but only under optimum conditions.

DISCLAIMER - All recommended routers and wireless USB adapters, and the speed they support, is a theoretical maximum and might not support real-world tests. This is only a general guide to help you to decide which would be suitable for your own use, so please be aware of that fact and do your own research, before you decide to buy anything that is listed here. Thank you.

Notable links for more networking info and knowledge:

1) Blacktubi personal website. Highly recommended for networking topics and reviews. Click here.

2) Jjuggler personal website. Excellent for gadget reviews as well as general networking information. Click here.


*Thank you to @blacktubi, @Jjuggler, @wilson1stop, @wshoh, @JohnLai, @Doraku, @soonwai, and @dickybird for their help and contribution throughout this thread.

**Many thanks to @blacktubi, and @soonwai, for their amazing knowledge on their separate respective thread, and @blacktubi and @Jjuggler, for the link to their separate respective personal website.

***Guide created and written by SilentVampire - 24 August 2018.



This post has been edited by SilentVampire: Oct 15 2018, 03:08 PM

Post reserved for future updates.

Stronger Router mean stronger cpu,as heat faster.
For me i put a fan for all router to lower the temp to prevent router life shorter..haha
Because router quite hot,cool down seems like better way for better performance too.

Welcome bac!

The last version surely moved very fast.

I still have long way with TM until they fix my problem and fulfill their promise.

I should be the one greeting you with that

Too fast for me to keep up.

I am surprised your problems have not been resolved yet. TM is dropping the ball recently with multiple price changes, and confusing packages. Hope you get it sorted soon.

This post has been edited by SilentVampire: Sep 17 2018, 11:50 PM

Till today no chance for Turbo-ed upgrade.

Hi, anyone here use asus rt-ac68u router with unifiturbospeed? My unifi speed is 500mbps. But somehow, my speedtest from router directly to my PC using cat5e is only 300mbps. The lan cable is not issue here, bcoz same cable is used on dlink router, and i manage to get 500mbps speed

My bill will be out tomorrow, I can only lodge my case after seeing the actual statement. Long way to go...

Bro, the body still V34.

Many people are still waiting for the upgrade, me included, so you are not alone.

Read 1st post above, green text, for different reasons why this happens. Could be the settings in your router.

It could probably be resolved tomorrow then.

No, it is V35 '

Lol, seriously, good catch. I was busy formatting on the 1st post, and miss that small change. Thanks

I will lodge tomorrow and they will need few days for investigation and what not. Rest assured I will update here for the progress of my case.

Please do that. Would be a good lesson for anyone who have issue with Unifi billing.

Planning to buy a router to support my 500mbps turbo plan.

May I know which router that are suitable and not that expansive?

Currently using TP link C1200. by using 5ghz wireless, I can reach 400mpbs download and 100 upload. But need to test beside the router. If A bit far, will only get 100-250 Mbps of download speed.

This post has been edited by joehann: Sep 18 2018, 12:09 AM

Please add Smallnetbuilder in notable links. Tons of great stuff there.

Last time my case need to wait next billing date for adjustment

Did you read the 1st post, green text, for recommended routers for your speed? Your 5GHz speed on the C1200 is considered to be really good. The RT-AC68U is a good choice though, for its features and firmware, and definitely have better hardware specs than the C1200.

I do have a feeling mine too. So long it will be fixed then I'm OK.

I am aware of that site, and I agree. However, that doesn't really suit newbies or beginners, and it doesn't have the local content, if you understand what I mean. I try to keep everything as simple as possible. If anyone wants to know more about networking, they can and will look for more advanced stuff themselves.

[attachmentid=10027724]

Using a notebook cooler to keep both router and BTU cool at all times.
Blue glow is a bonus.

U need to manage your cable well...

Hard to say why but I think in time you'll figure it out.

For 5Ghz, set to 80Mhz channel width for max speed.

Not sure how but I never had any heat issue since migrating from the ADSL modem+router combo from Streamyx era. My current router is so cool as if its not power on. No fan or any active cooling solution in the room most of the time.

Haha. Yeah.
But out of sight, out of mind. Haha.
Thinking of using washing machine extension house to manage the cat cables and the HTIB speaker cables.

Burp

This post has been edited by dickybird: Sep 18 2018, 12:39 AM

Ya, this Router - D-Link DIR-842 supplied by TM run cool and perform well.

i put it this way and 360 deg ventilated.



Attached thumbnail(s)

Which secret society you belong to ?

just for display, inside no blade.

Wah... Cool, mind share ( take a pic ) on you secure the router backs? it seems like some sort of stand-like-thingy with holes, where to get?

Yesterday I tested the speed on 4x Unifi 800Mbps account (all at the same building but different floors)
I use UGREEN USB3 to gigabit ethernet adapter (link here on lazada) since my laptop only comes with fast ethernet.
the relevant laptop specs;
i5 4210
8GB ddr3l ram
240gb ssd

Router used, yes for all 4 accounts
Draytek Vigor 2130n (it's a product released in 2010 or so)

Cable used to test on my laptop: Unitek CAT6 20m

However on all 4 accounts, the max speed that I could get was around 720Mbps
I'm wondering if this is due to using the ugreen adapter, or the dated Vigor 2130n or just the line being not stable since it's the so called pilot phase
I notice during each speedtests it would hit past 500Mbps quickly before slowing a bit.
Had to try a few times to get that max figure, but the speed never dipped below 500Mbps.
Unfortunately for now I have no other device to test with

or could it be the cable being too long?

This post has been edited by cannavaro: Sep 18 2018, 12:56 AM

Samurai spotted ... 😅😅

Self made attachment for the wall mount screw holes at the back of router.

That bracket is made from old computer case metal part rivet to the case for HDD and CDRom.

This post has been edited by Apeiron: Sep 18 2018, 01:34 AM


Attached thumbnail(s)

I just tuck mine at a side with cables arranged neatly.

Note that using converters like USB 3.0 -> Ethernet may introduce some overhead

Might want to try using a newer machine with Gigabit Ethernet built-in

There might be a CPU bottleneck too - JohnLai may be able to explain this

This post has been edited by chocobo7779: Sep 18 2018, 01:57 AM

Got turbo-ed 300mbps shown in my unifi portal, but speed is 100mbps (Already check with cat5e cable and gigabit port).

Now I need to check with TM whether I am paying 300mbps price but getting 100mbps speed.

Hi, apparently, i have some issue with the firmware tomato shibby on my asus ac68u. That is main reason why speed is capped at 300mbps. After flashing with other firmware merlin, speed now can achieve 500mbps.

cannavaro
According to the spec "Up to 500Mb/s WAN Throughput"

source
https://www.draytek.co.uk/products/legacy/vigor-2130n

May I know the make and model of the Ethernet cable? (CAT5e cable)
Also, if possible, provide a product link of the cable

All you need to do is to write the text printed on the cable itself

Might be an issue of copper-clad aluminum (CCA) Ethernet


The make and model of your BTU (modem) and the router also helps too

My story of requesting upgrade to 800mbps:
My bill is out and it is RM219 per month with no discount like some member here mentioned.

Called 100, select other inquiry, select unifi.
Ask CS why my bill is RM219 and 100Mbps is now RM129 only.
He said can transfer me to billing as he is technical.
I asked him if he can put an Turbo upgrade request for me, he said can.
Realized it is so fast downloading iOS 12, check and upgraded 10pm just now

EDIT: Add speedtest
https://www.speedtest.net/result/7643631554

This post has been edited by kwss: Sep 18 2018, 02:05 AM

Sorry for the post, I left out checking cable from BTU to my router. My bad

Able to get ~280mbps on 5ghz wifi, then I suspect they haven help me change plan to 100mbps.

Will check with them tomorrow again.

280Mbps on 5GHz is quite good

The only problem is that the cable you used (CAT5e) may be bottlenecking your wired setup due to its copper-clad aluminum design. It's important to get a high quality CAT6 cable (with pure copper) like what SilentVampire recommended in the first page

Looks like router limitation. See here. Max routing speed is around 700Mbps.
https://www.smallnetbuilder.com/wireless/wi...howall=&start=3

The USB3-Gigabit adaptor should be OK, maybe a little bit of effect on speed. I'm using the cheapest one I found on Shopee with my MacBook Pro.
Speeds I can get are:

mbpr:~ $ iperf3 -c 10.0.1.80 -R -i 4 -t 30
Connecting to host 10.0.1.80, port 5201
Reverse mode, remote host 10.0.1.80 is sending
[ 5] local 10.0.1.5 port 63287 connected to 10.0.1.80 port 5201
[ ID] Interval Transfer Bitrate
[ 5] 0.00-4.00 sec 446 MBytes 934 Mbits/sec
[ 5] 4.00-8.00 sec 446 MBytes 934 Mbits/sec
[ 5] 8.00-12.00 sec 446 MBytes 934 Mbits/sec
[ 5] 12.00-16.00 sec 446 MBytes 934 Mbits/sec
[ 5] 16.00-20.00 sec 446 MBytes 934 Mbits/sec
[ 5] 20.00-24.00 sec 446 MBytes 934 Mbits/sec
[ 5] 24.00-28.00 sec 446 MBytes 934 Mbits/sec
[ 5] 28.00-30.00 sec 223 MBytes 934 Mbits/sec
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bitrate Retr
[ 5] 0.00-30.00 sec 3.27 GBytes 935 Mbits/sec 0 sender
[ 5] 0.00-30.00 sec 3.26 GBytes 934 Mbits/sec receiver

This post has been edited by soonwai: Sep 18 2018, 03:00 AM

Yup, just replaced with a Cat 6 cable, slightly improved to ~315mbps on 5Ghz wifi.

Can request turbo eh? Hows long does it take since the day u called 100?

router and btu keep in cool can help to increase speed ?


thanks ...

On a 300Mbps connection everything seems so fast, not to say 500 or 800Mbps. Downloaded an entire .ipsw file in just a minute on a wired connection.

Wake up in the morning, as usual, login to my unifi portal to check my package and walla. Already turboed.

Location: bukit setongkol kuantan pahang
Router: tenda ac1900
Onu: huawei-HG8240w
Email received: No
SMS received: No

Previous packages: 30mbprm179(2016), add on rm50 to 50mbps (2017)
, thank you surprise 100mbps (2017), 800mbps (turbo upgrade 2018)

This post has been edited by alfredhow78: Sep 18 2018, 09:46 AM


Attached thumbnail(s)

mine unifi 800mbps but speedtest on okla just 320mbps only on server tm, but on tm speedtest i'm can get 800mbps, how that's happen

Tot the max speed achievable for CAT5 is 100Mbps but how come when using Cat5 cable from HG8240w to TPlink c1200, can still get 200Mbps on phone-Wifi?

Bro, mind speed test on 5ghz WiFi on tenda AC18?

Mine is turned 300mbps yesterday, speedtest highest ~320mbps on WiFi 5ghz close range. Upstairs 200~280mbps.

I received latest bill after downgrade to 100mbps @RM129. But i was charged RM10 for downgrade fee. Anyone having the same?

Stamping (setem hasil) fee to LHDN for new agreement.

Because renew contract?

Lol tak sempat speedtest. Even posting reply was in the toilet preparing to work. Now in workplace. Will speedtest when I am home

No problem bro, just curious on the wifi performance on AC18.

The router is Tenda AC18 AC1900 Smart Dual-Band Gigabit? How much you buy this router and is this router work well for 500mbps turbo speed package?

I buy with discount voucher at RM282, last few weeks I heard promo at RM260+. You can survey in shopee or lazada.

On 300mbps package, on my house 2nd floor wifi 5ghz is around 200-280mbps. Close range around 310mbps. Consider not bad for me.

finally Turbo'ed!!! from 100mbps to 800mbps. Just login Unifi portal and found out the upgrade . The service start date is today. Tonight only got chance to test.

btw, I am at Tampoi area, Johor Bahru.

How about 2.4ghz line? the maximum you can get for 2.4ghz? Price not bad, It is cheaper than Asus router that support 300+ speed on wifi.

Once turbo-ed service date will change or it indicates contract period?

Dont think it will increase speed but it should increase reliability and durability.

Using RT-AC68U on 500mbps here.
No issue achieving 500mbps on LAN. Just my WIFI only about 400mbps, need to do some tweaks.

That's just service start date, it doesn't necessary mean contract start date.
Turbo-ed will not refresh contract.

dun think it will affect contract period. Last time Thank you campaign upgraded from 50mbps to 100mbps also change service date. Anyway, contract period is not a concern for me, my area only have Unifi/Streamyx. So doesn't matter got contract or not, I cannot switch to other ISP anyway.

From 100Mbps 2017 Thank You campaign, the page change my status to 800Mbps (Turbo Upgrade 2018).
This is after I openly asked on FB's page. I mentioned on lodging reports about the unfair pricing. But still, have to pay RM229 + SST for this.

Things just happen, or the Cat 5 cable is actaully Cat 5e.

Did you see 1st page, 1st post, green text? It is capable of supporting up to 500Mbps, so no surprises there.

It is cheaper, and a good buy. It is 2.4GHz band, and I would recommend staying at 5GHz AC for full turbo speed. Read 1st page, 1st post, green text.

Of course, there is no issue. Gigabit LAN, so it can support up to 1000Mbps. Set the 5GHz to 80MHz, and AC.

Been using modem/router since 1511 era. Never put any cooler. Can't remember anything been broken by heat. My btu online 24/7 almost everyday from 1 year start of unifi. Can't remember when unifi start. Still working fine.

don't stack your router and modem.
no fan should be fine

woah its just take one month for the next V

I just enquired at tmpoint and was told that I need to cancel my existing turboed 500mps before can apply a new rm129 package. Is it true? I thought we should be able to downgrade to the new 100mps package without installing a new one. I am worried that applying a new one rather than downgrade will stop my current hypptv box usage. Opinion?

Yes bro. Was just replying zainuddin80 because he's having trouble achieving 500mbps with the same LAN cable on the Asus router but not Dlink router, which is weird.
And thanks will try the wifi settings.

CPU bottleneck, referring to meltdown and spectre vulnerabilities yes?
I ran the tool to check and it showed performance is 'Good'
yeah probably the converter giving some overhead

that is probably the newer batches
the ones I bought were advertised as "up to 800Mbps"


Oh I see.. the speed sounds about right, similar to the test on smallnetbuilder

BTW how cheap is your USB3-gigabit adaptor?

I've also got my bill just now, but didn't see the stamping fee charges in my bill.

How to test the speed btw HG8240w to TPlink c1200 using Cat5 cable?

Hi bro , may I know what setting are u using to achieve that wifi 400mbps and how close are you to the router? Also the device u use to get 400mbps on wifi is it a 3x3 or 4x4 ?TQ

This post has been edited by reconvision: Sep 18 2018, 10:40 AM

Not sure how you can do that, but see the link speed from C1200 to your PC, and see if it is 1Gbps. See here: https://www.cnet.com/how-to/how-to-find-out...-gigabit-speed/

Same day. Around 6 hours after I complained


Should be the same actually because TM speedtest is also using Ookla speedtest. Do you somehow used browser for TM speedtest and app for Ookla speedtest? If I use Ookla app I get around 845mbps download. Browser will be 830mbps only
EDIT: Ignore above, missed it you get good speed on TM but not Ookla. No idea. You did select Telekom Malaysia in Ookla right?


So true. The most reliable way to predict the future is to create it.

This post has been edited by kwss: Sep 18 2018, 11:03 AM

i can get full 500mbps on that 2x2 ac.

Unifi Lite 100Mbps





Total bill for this month RM130.95

yay... already turbo...

baru mahu hentam ini pagi...





tak sabar mau balik rumah....

Link speed from c1200 to laptop: via white-colored LAN-cat5 (100/100Mbps), WIFI-2.4GHz(133/133Mbps), WIFI-5Ghz(300/300Mbps).
Does that mean my black-colored UTP CAT5 cable from HG8240w to C1200 is actually Cat5e? I only need to change the white-colored LAN cable?

This is my Unifi Basic 30Mbps, but seem got scammed...

RM79 is for 24-months only??? Didn't mention in FAQ or website at all...



This post has been edited by wilson1stop: Sep 18 2018, 11:32 AM

having same issue as u..
got turbo to 800mbps but still paying over rm200+ with ruby+ hypptv
will go tm center downgrade to rm129 100mbps,dont care got turbo or no turbo dy..
dont need so much speed..