Outline ·
[ Standard ] ·
Linear+
Unifi Official TM UniFi High Speed Broadband Thread V35, READ 1ST PAGE FOR TURBO SPEED INFO!
|
oucheev
|
 Sep 18 2018, 02:54 PM
|
|
Received SMS saying I've been turboed. However still receiving the same old speed. Wireless still getting around 20 to 30 mbps. Wired around 40mbps.
My friend brought his ASUS router RT-AC1200 to test my speed. My iPhone wifi speed immediately jumped from 20/30 mbps to 300+ mbps when I am near the router and when I am further away, the speed is still quite good at 200+ mbps.
My current router is the old white orange D Link DIR 615. My friend said the router is the cause of me getting shitty speed despite being turboed. Is my friend right?
Chatted with Unifi helpdesk just now and they insist that the router can support turbo speed. They also said I can't change my router because no longer under warranty. I told him I have been TM customers since the days when streamyx was launched. This current router was given to me when I change from streamyx to Unifi a few years ago and they did not even change the router when they upgraded my plan a few times from original 5mbps to 50 mbps.
Should I spend my own $ to get a new router or go to a kedai telekom to demand for a new router or demand a downgrade to 100mbps package? TM is making me really pissed off and TIME is now available in my condo. Should I switch to TIME?
This post has been edited by oucheev: Sep 18 2018, 02:56 PM
|
|
|
|
|
|
oucheev
|
Sep 18 2018, 03:05 PM
|
|
|
QUOTE(tomastan4134 @ Sep 18 2018, 02:59 PM) dude. the easiest fix is get your own router and set it up yourself. and this way is the fastest way to solve your problem. why need go through the stupid customer service team so troublesome and a waste of time and effort. It is really stupid for TM to turbo customers but did not provide the necessary equipment for customer to enjoy the turbo speed. Basically, they are asking people to downgrade their plan. Then might as well don't turbo. Stupid Stupid Stupid! |
|
|
|
|
|
oucheev
|
Sep 18 2018, 03:22 PM
|
|
|
QUOTE(tomastan4134 @ Sep 18 2018, 03:11 PM) the problem is not from the tm company . its the customer service officers themselves. they just lazy to layan you . coz if you request to change equipment they have to make report la this and that . for them very troublesome. they are just plain lazy. plus most of the customer service officers also no IT background . we users no more about the internet packages compare to them. some even dont know what is turbo upgrade. so dont blame TM for giving us turbo speed. but blame TM for not training their staff and provide unified knowledge to all officers. I guess you’re right. All the customer service guy do is reset my port and he end the conversation. I rated him 1 star. Wanted to give 0 star but no option. |
|
|
|
|
|
oucheev
|
Sep 18 2018, 05:10 PM
|
|
|
QUOTE(SilentVampire @ Sep 18 2018, 04:23 PM) Nope. It is better for you to buy your own router. See 1st page, 1st post, green text, for list of compatible router and other general info. Did you even read the 1st page, 1st post, green text? I specifically written that your router is an old shit router. Go and read it. It has nothing to do with TM now. Good luck. It is not their problem honestly. You have got a speed upgrade and you are still complaning?  Read 1st page, 1st post, green text, before even asking your question in the first place. Well, TM should at least let us know which router supports the turbo speed. Also, they should advise about wifi adapter as well. Look at the email they send after being turboed. All they say is the speed will be different because of wired and wireless. Did they mention anything about router and wifi adapter? They can't assume everyone surf lowyat.net. Why their tech support insist that the current router can support turbo speed? This is what I called bad customer service. This post has been edited by oucheev: Sep 18 2018, 05:10 PM |
|
|
|
|
Quote
0.0251sec
0.50
7 queries
GZIP Disabled