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> Official TM UniFi High Speed Broadbrand Thread V6, News: RM200 for installation after Sept (Unifi)

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TSCalvin871989
post Jul 26 2010, 06:36 AM, updated 10y ago

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Help: (BULK) RB250GS , thank you notworthy.gif

QUOTE(klseet @ Sep 2 2010, 02:08 PM)
Solitan SG indicated the shipment should arrive mid-Sep, but we still haven't sorted out the logistic arrangement like custom problem, payment, re-deliver to individual or self collect etc etc .... never been in this kind of group purchase before, somemore import from SG ... rclxub.gif

Hope some member here can offer further assistance.

Btw, has anyone contacted Landasan KL? Are they bringing in?
*
(BULK) RB250GS , potential buyer list:

1. azri
2. PGGTrader
3. alextong8386
4. chungss
5. Yushin
6. flame7651
7. Paultantk
8. StanleYz
9. avex|mode
10. iv'N
11. hotspot
12. leongkh2
13. Evirober
14. -pWs- (2 units)
15. mox123
16. jchue73
17. Mytown
18. GreenSamurai
19. Susuwatari
20. khairuza2002
21. Keevster
22. ruffstuff
23. ad2000
24. rizfield
25. Moogle Stiltzkin



TM UniFi High Speed Broadbrand News

(30 August 2010) http://twitter.com/TMCorp/status/22508389157
Get UNIFI before 30 September and enjoy RM200 off! TM to begin charging for installation from 1 October.

(26 March 2010) http://twitter.com/TMCorp/status/11073868275
LATEST: NO volume cap 4 all #unifi packages 4 now.Decision due to public feedback.TMwill only monitor usage pattern 4 time being



http://unifi.athena.my/

user posted image

rizvanrp website of the unofficial HSBB (Unifi) "handbook".

UPDATE 23rd August 2010 : Added the MikroTik RB250GS Unifi configuration guide. It completely replaces the DIR-615 G1 without any issues. Thanks klseet!
UPDATE 9th August 2010 : Added a Router Config (DIR-615) section for info/guides related to the DIR-615 stock firmware. Fixed the iPod/iTouch/iPad w/ TM DIR-615 G1 bug!
UPDATE 9th August 2010 : Due to popular demand, I've added a DD-WRT firmware flashing and configuration guide for the TM DIR-615 G1 router.
UPDATE 28 July 2010 : Unifi/TM is sending out text messages to customers telling them that it is 'encouraged' to enable the remote management option for troubleshooting issues. This should only be enabled when you call in to perform troubleshooting and they request access to your router and immediately disabled after that. The router firmware itself is bugged and allows an attacker to download the configuration file off your router without using the correct username/password combination so it is recommended that you DO NOT enable this option.
UPDATE 19th June 2010 : Unifi network seems to be okay again. Massive network downtime from 4pm 18th June till about 1pm today due to some 'load balacing' issues (?). ( http://forum.lowyat.net/topic/1407338/+1100 )
UPDATE 12th June 2010 : Added a new security notification to the router security (DIR-615) guide & added DIR-615 G1 stock factory firmware to downloads section
UPDATE 11th June 2010 : Switched over to a nicer webhost smile.gif Thanks for the suggestion mylinear !
UPDATE 9th June 2010 : Added Method 2 to custom router configuration guide
UPDATE 9th June 2010 : Added IPTV information and configuration article
UPDATE 5th June 2010 : Added firewall configuration to the DIR-615 security configuration guide
UPDATE 4th June 2010 : Added FTTH wiring information and pics from old LYN threads
UPDATE 3rd June 2010 : Included removal of TR-069 protocol in the DIR-615 security configuration guide
UPDATE 31st May 2010 : Added custom router guide (1st method) for TM DIR-615 VLAN bridging
UPDATE 30th May 2010 : Highlighted DIR-615 security flaw + added security configuration guide

A big thank you to rizvanrp for his guide & contribution! notworthy.gif



Important: Please read the Frequently Asked Questions (FAQ) & Terms & Conditions (T&C), Thank You.



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Welcome To The Official TM UniFi High Speed Broadbrand Thread V6

Official TM Website
Official UniFi Website
Official TM Twitter Website
UniFi Webmail
UniFi Wikipedia

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Help & Support

How To Subscribe

It’s easy to subscribe to the UniFi package of your choice. Just follow these simple steps:

1. Check for UniFi service availability in your area at the Check Service Availability page
2. If your location is serviceable, just walk in to to seected TMpoint to subscribe to UniFi.
3. You may also subscribe by calling TM UniFi Centre at 1 300 88 1222 or email us at unifi@tm.com.my

TMpoint

For general enquiries, or for more info on UniFi, please visit your nearest TMpoint Centre:

Central Region

TMpoint Bangsar
No.8 & 10,
Tingkat Bawah,
Jalan Telawi 5,
Bangsar Baru,
59100 Kuala Lumpur

TMpoint Damansara Utama
No. 91-93, Jln. SS 21/1A,
Damansara Utama
47400 Petaling Jaya
Selangor

TMpoint Menara
Tkt Bawah, Menara TM
Jalan Pantai Bharu
50672 Kuala Lumpur
MONDAY - FRIDAY
8.30am - 5.30pm
SATURDAY & SUNDAY CLOSED

TMpoint Shah Alam
Bangunan TM Shah Alam
Persiaran Damai,
Seksyen 11
40000 Shah Alam
Selangor

TMpoint Taipan
No.27 & 29,
Jalan USJ 10/1A
47620 Subang Jaya
Selangor

TMpoint Muzium
Bangunan Muzium TM
Jalan Raja Chulan
50200 Kuala Lumpur
MONDAY - FRIDAY
8.30am - 5.30pm
SATURDAY & SUNDAY CLOSED

TMpoint Jalan TAR
No. 374, Tingkat Bawah
Wisma CS Holiday
Jalan Tuanku Abdul Rahman
50100 Kuala Lumpur

TMpoint Pandan Indah
L1/O2, Tingkat Bawah
Menara Maxisegar
Jalan Pandan Indah 4/2
Pandan Indah,
55100 Kuala Lumpur

TMpoint Setapak
Ibusawat TM Setapak
44, Persiaran Kuantan
53200 Kuala Lumpur

TMpoint Ampang
42, Jln Mamanda 7
Ampang Point
68000 Ampang
Selangor

TMpoint Kepong
No 67, Jalan Metro Perdana Barat 1
Taman Usahawan Kepong Utara
52100 Kepong
Kuala Lumpur

TMpoint Rawang
Lot 21, Jalan Maxwell
48000 Rawang
Selangor

TMpoint Bukit Raja
Jalan Meru,
41050 Kelang
Selangor

TMpoint Port Klang
No. 57 & 59, Jalan Cungah,
42000 Port Klang
Selangor

TMpoint Petaling Jaya
No. 22 & 24 Jalan Yong Shook Lin
46050 Petaling Jaya
Selangor

TMpoint Kajang
No 37 & 38
Jalan Tun Abdul Aziz
43000 Kajang
Selangor

TMpoint Taman Desa
Tkt Bawah, Wisma TM Taman Desa
Jalan Desa Utama
58100 Kuala Lumpur

TMpoint Cyberjaya
Ground Floor, TM IT Complex
3300 Lingkaran Usahawan 1 Timur
60000 Cyberjaya
Selangor

TMpoint Serdang
No. 36, Jalan Dagang SB 4/2
Taman Sungai Besi Indah
43300 Seri Kembangan
Selangor

TMpoint Kelana Jaya
Unit 109B Ground Floor
Kelana Park View Tower
No. 1 Jalan SS 6/2
47301 Kelana Jaya
Selangor

TMpoint Puchong
No. 12 & 13, Jalan Kenari 5,
Bandar Puchong Jaya,
47100 Puchong,
Selangor

TMpoint Sunway Damansara
Tkt Bawah & Tingkat 1, Unit C-08,
Jalan PJU 5/17, Dataran Sunway,
47810 Kota Damansara
Selangor

Southern Region

TMpoint Seremban

No. 176 & 177, Tingkat Bawah
Jalan Dato' Bandar Tunggal
70000 Seremban

TMpoint Skudai
No 17 & 19, Jalan Laksamana 1,
Taman Ungku Tun Aminah,
81300 Skudai
Johor

TMpoint Kluang
No 1 & 2,
Jalan Dato Teoh Siew Khor
86000 Kluang

TMpoint Kulai
Lot 435, Jln Kenanga 29/11,
Taman Indah Putra,
81100 Kulai
Johor

TMpoint Pasir Gudang
No 23 A, Tingkat Bawah
Jalan Bandar Pusat Perdagangan
81700 Pasir Gudang

Northern Region

TMpoint Kulim
No 4 & 5, Jalan Tunku Asaad,
09000 Kulim
Kedah

TMpoint Bayan Baru
No. 68, Jln. Mahsuri
11950 Bayan Baru
Pulau Pinang

TMpoint Butterworth
Wisma TM Butterworth
Ground Floor, Jalan Bagan Luar
12000 Butterworth
Pulau Pinang

TMpoint Bukit Mertajam
Jalan Arumugam Pillai,
14000 Bkt. Mertajam
Pulau Pinang

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Installation Guide

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Installation Guide

From making an appointment to the signing-off of the Service Acceptance Form, here is a complete step-by-step process of how we bring UniFi into your home or office.

Step 1: Appointment

Appointment is made at the point of registration. You may choose your preferred date and time for UniFi installation but please note that installation for FTTx (Fibre to the Home or Office) is expected to take between 4-8 hours, and for VDSL2, 2-3 hours.

24 hours prior to the agreed installation date and time, the TM UniFi Centre will call you for a final confirmation. Our UniFi technician will also call you just before he goes to the agreed address of installation.

Step 2: Site Assessment

Upon arrival at your home or office, our technician will brief you on the step-by-step process of the entire installation. This includes:

+ Site assessment (outdoor and indoor)
+ Cable entrance (drilling point for FTTx)
+ Equipment termination point
+ Route of wiring

In the case of FTTx installation, our technician will determine the location of the Fibre Distribution Point (FDP), whether it is located on an overhead pole, or underground. If the underground fibre access is blocked due to any home or office renovation, it may require a longer installation period than for overhead fibre access installation.

For VDSL2, site assessment is much quicker since our technician need only access the building’s MDF room and perform the necessary cabling there.
Note: VDSL2 - your existing Streamyx or Business Broadband access will be disabled during this exercise.

Step 3: Installation

It's time to complete the installation process. As part of this process, some minimal drilling may be required. After laying the cables we will determine which modem is suitable for your home. Indoor installation requires more time as our technician needs to lay the internal fibre optic cable. Cables of sufficient length will be provided. However, in cases where additional cable lengths are required, some minimal charges will be incurred. To prevent unsightly wiring, wires and cables will be housed in proper casings.

However, if you wish it to be a drill-free installation, and if the fibre optic cables are required to be pulled through your home or office ceiling, we have a panel of contractors that you can work with, the costs of which will be borne by you.

VDSL2 does not require drilling since UniFi connection will come from the existing phone jack in your home or office. For this premise type, indoor installation requires minimal setup time.

Step 4: Equipment Setup

After laying all the cables, it’s time to connect the equipment. Our technician will first set up the BTU followed by Premise Gateway, Set-top-Box (for Residential package only) and DECT Phone. Once the equipment is tested and works properly, our technician will then show you that all the services are in working order.

Step 5: Completion

You are required to sign-off a Service Acceptance Form (SAF) as part of the process to complete the installation work. For a complete understanding of what TM UniFi service is, please read the terms and conditions in your service agreement. If you require more information or encounter any problems with the services, please contact us through any of the following avenues:

TM Unifi centres – call 1 300 88 1221
Email us at unifi@tm.com.my This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Your nearest TMpoint outlet
TM website: www.tm.com.my

Technical Assistance 24/7

24/7 Technical Assistance

We are ready to assist you 24/7. Please call our Technical Support team: 1 300 88 1221

Initial steps you can take:

If possible, always try to troubleshoot or do a quick check by yourself first, such as:

1. Ensure that all equipment are switched on and properly connected to the power points.
2. Ensure that all equipment are correctly connected to each other, no loose cable connections.
3. If you think your Internet connection is slow or erratic, you may want to test your Internet speed at the UniFi Speedtest first.
+ If the results return as normal, the problem may be caused by the website or server you are accessing.
+ If the results return as unsatisfactory, call us immediately for assistance.

Things you SHOULD NOT DO:

Do not carry out any of the following without any advice from the TM UniFi Centre or TM Technicians:

1. Hard reset or reconfigure the following equipment:
+ Broadband Termination Unit (BTU)
+ Residential/Premise Gateway (RG/PG)
+ Set-Top-Box (STB)

2. Hard resetting the above equipment may cause service interruption
3. Unplug or move existing wiring especially cables that connect the Fibre Wall Socket (FWS) to the BTU and BTU to the RG/BG.

Frequently Asked Questions -> http://www.unifi.my/unifi/index.php?option...d=51&Itemid=203
UniFi RESIDENTIAL GENERAL TERMS AND CONDITIONS -> http://www.unifi.my/unifi/index.php?option...d=68&Itemid=214

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This post has been edited by Calvin871989: Sep 8 2010, 04:35 PM
TSCalvin871989
post Jul 26 2010, 06:38 AM

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QUOTE(cannavaro @ Jul 25 2010, 10:43 PM)
Got this PM from someone:

CODE
hi,

sorry to disturb you
but how come your internet speed is very fast?
i never knew tm offer such a high speed internet
i thought that 4mb was the fastest they offer

*
winrar = post of the month ? laugh.gif
rizvanrp
post Jul 26 2010, 07:18 AM

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Whoa V6 already biggrin.gif
Moogle Stiltzkin
post Jul 26 2010, 07:58 AM

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;_; still no cap yet hm...
badai
post Jul 26 2010, 07:58 AM

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who wrote that article in wiki?

uni = universal.
service provided by TM, not tm.net
using old logo somemore....
Moogle Stiltzkin
post Jul 26 2010, 07:58 AM

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QUOTE(Calvin871989 @ Jul 26 2010, 06:38 AM)
winrar = post of the month ? laugh.gif
*
I luled laugh.gif
prominen
post Jul 26 2010, 09:35 AM

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today morning, TM contractor going to install my VIP5 package...
rizfield
post Jul 26 2010, 09:44 AM

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saying hi to v6 thread..

the wireless router is so lousy it keeps hanging and making my speed slow.. after reboot then get my speed back..
Teddy Rocky
post Jul 26 2010, 10:00 AM

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QUOTE(yoda @ Jul 25 2010, 10:25 PM)
which area of puchong u from? ur ping a bit high to kl.....shud be ~10+ ms
*
My location is around Bandar Bukit Puchong (old side)

QUOTE(rizvanrp @ Jul 25 2010, 10:35 PM)
Not if he's using VDSL + wireless yawn.gif
*
First of all, a big thank you to Rizvanrp for writing a nice setup guide for using custom routers notworthy.gif

Yeah i noticed my latency quite high, but i'm using my own wireless router (Buffalo) with the supplied D-Link router as VLAN Bridge. Does setting it up this way causes this problem?

My FTTH Unifi install is using fiber optics cabling to my terrace house using the modem similar to the Fiberhome Unit but mine is Huawei EchoLife GPON Terminal.

Any ways to reduce the latency?

Thanks! icon_rolleyes.gif

+Newbie+
post Jul 26 2010, 10:01 AM

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The technician is coming this morning so I can finally have IPTV. lol. Hope everything goes smoothly.

QUOTE(rizfield @ Jul 26 2010, 09:44 AM)
saying hi to v6 thread..

the wireless router is so lousy it keeps hanging and making my speed slow.. after reboot then get my speed back..
*
Yes. I know what you mean, man. You're not alone. A lot of us are going through crap with that router.
outlife11
post Jul 26 2010, 10:56 AM

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QUOTE(rizfield @ Jul 26 2010, 09:44 AM)
saying hi to v6 thread..

the wireless router is so lousy it keeps hanging and making my speed slow.. after reboot then get my speed back..
*
im having same problem here too cry.gif

now even worst ! on n off the router speed still the same sweat.gif

current spend

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This post has been edited by outlife11: Jul 26 2010, 11:04 AM
Jeremy_John
post Jul 26 2010, 11:10 AM

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The people who voted NO is TM Spies... zzz

QUOTE(outlife11 @ Jul 26 2010, 10:56 AM)
im having same problem here too cry.gif

now even worst ! on n off the router speed still the same  sweat.gif

current spend

user posted image
*
U sure your PC not downloading any thing or your line is being shared?

U see my VIP5 speed below (@ my signature):

This post has been edited by Jeremy_John: Jul 26 2010, 11:11 AM
kokocrun
post Jul 26 2010, 11:13 AM

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QUOTE(Jeremy_John @ Jul 26 2010, 11:10 AM)
The people who voted NO is TM Spies... zzz
U sure your PC not downloading any thing or your line is being shared?

U see my VIP5 speed below (@ my signature):
*
9+ shocking.gif u dam lucky unifi ppl put u into vip10 package hmm.gif
outlife11
post Jul 26 2010, 11:29 AM

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QUOTE(Jeremy_John @ Jul 26 2010, 11:10 AM)
The people who voted NO is TM Spies... zzz
U sure your PC not downloading any thing or your line is being shared?

U see my VIP5 speed below (@ my signature):
*
no downloading !

just reboot router

see this

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yoda
post Jul 26 2010, 11:43 AM

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QUOTE(prominen @ Jul 26 2010, 09:35 AM)
today morning, TM contractor going to install my VIP5 package...
*
welcome to the club...pls join the unifi hub...(Riz, u don't mind me promoting)

changing my HDD to 1.5TB....500GB almost full lol....
kokocrun
post Jul 26 2010, 11:51 AM

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QUOTE(yoda @ Jul 26 2010, 11:43 AM)
welcome to the club...pls join the unifi hub...(Riz, u don't mind me promoting)

changing my HDD to 1.5TB....500GB almost full lol....
*
pls explain more bout unifi hub or direct me with a link tongue.gif i saw "unifi hub+" everywhere still duno wats tat bout blush.gif
barca96
post Jul 26 2010, 12:01 PM

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That pm of the year was from me btw laugh.gif
All this while I thought it was UNIPACK. Got confused.

Anyways, do you guys think it's worth it?
Why not wait a little bit longer, maybe they will offer a package without HyppTV which I'm sure will be a tad cheaper.
Moogle Stiltzkin
post Jul 26 2010, 12:11 PM

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QUOTE(kokocrun @ Jul 26 2010, 11:51 AM)
pls explain more bout unifi hub or direct me with a link tongue.gif i saw "unifi hub+" everywhere still duno wats tat bout  blush.gif
*
Go search in lowyat doh.gif theres a button.

Anyway DC+ hub is a p2p for Unifi users to download from each other.

Why do this?

Because when monthly bandwidth caps are finally enforced, the international download traffic will be counted towards your quote and eventually throttle you to death.

To avoid it, we setup a local p2p scene so the only traffic we use is local and is not counted towards the bandwidth quota.

Also faster download speed besides.
barca96
post Jul 26 2010, 12:36 PM

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QUOTE(Moogle Stiltzkin @ Jul 26 2010, 12:11 PM)
Because when monthly bandwidth caps are finally enforced, the international download traffic will be counted towards your quote and eventually throttle you to death.

To avoid it, we setup a local p2p scene so the only traffic we use is local and is not counted towards the bandwidth quota.

Also faster download speed besides.
*
Hi, you mentioned about p2p.
Isn't that something like kazaa, napster etc.?
So it will be faster to dl from the local p2p. What is the website?

Btw don't you guys think that the blockbuster 4mb package is more valuable than VIP5 plan since there is a 60gb cap?
For the blockbuster package, rm140 for 4mb, there is no cap.
acad615
post Jul 26 2010, 12:41 PM

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okay, those tmnut guys came, and replace my router(dir615) lets just keep my finger crossed that it will not crash and burn again.

I did the rizvan's method using it as vlan switch now. and THANKS bro, it works like charm.

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