Now I need to check with TM whether I am paying 300mbps price but getting 100mbps speed.
Unifi Official TM UniFi High Speed Broadband Thread V35, READ 1ST PAGE FOR TURBO SPEED INFO!
Unifi Official TM UniFi High Speed Broadband Thread V35, READ 1ST PAGE FOR TURBO SPEED INFO!
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Sep 18 2018, 01:55 AM
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#1
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371 posts Joined: May 2007 |
Got turbo-ed 300mbps shown in my unifi portal, but speed is 100mbps (Already check with cat5e cable and gigabit port).
Now I need to check with TM whether I am paying 300mbps price but getting 100mbps speed. |
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Sep 18 2018, 02:10 AM
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#2
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QUOTE(chocobo7779 @ Sep 18 2018, 02:00 AM) May I know the make and model of the Ethernet cable? (CAT5e cable) Sorry for the post, I left out checking cable from BTU to my router. My bad Also, if possible, provide a product link of the cable All you need to do is to write the text printed on the cable itself Might be an issue of copper-clad aluminum (CCA) Ethernet The make and model of your BTU (modem) and the router also helps too Able to get ~280mbps on 5ghz wifi, then I suspect they haven help me change plan to 100mbps. Will check with them tomorrow again. |
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Sep 18 2018, 03:18 AM
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#3
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QUOTE(chocobo7779 @ Sep 18 2018, 02:12 AM) 280Mbps on 5GHz is quite good Yup, just replaced with a Cat 6 cable, slightly improved to ~315mbps on 5Ghz wifi.The only problem is that the cable you used (CAT5e) may be bottlenecking your wired setup due to its copper-clad aluminum design. It's important to get a high quality CAT6 cable (with pure copper) like what SilentVampire recommended in the first page |
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Sep 18 2018, 08:52 AM
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#4
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QUOTE(alfredhow78 @ Sep 18 2018, 08:20 AM) Wake up in the morning, as usual, login to my unifi portal to check my package and walla. Already turboed. Bro, mind speed test on 5ghz WiFi on tenda AC18?Location: bukit setongkol kuantan pahang Router: tenda ac1900 Onu: huawei-HG8240w Previous packages: 30mbprm179(2016), add on rm50 to 50mbps (2017) , thank you surprise 100mbps (2017), 800mbps (turbo upgrade 2018) Mine is turned 300mbps yesterday, speedtest highest ~320mbps on WiFi 5ghz close range. Upstairs 200~280mbps. |
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Sep 18 2018, 09:21 AM
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#5
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371 posts Joined: May 2007 |
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Sep 18 2018, 09:24 AM
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#6
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QUOTE(joehann @ Sep 18 2018, 09:22 AM) The router is Tenda AC18 AC1900 Smart Dual-Band Gigabit? How much you buy this router and is this router work well for 500mbps turbo speed package? I buy with discount voucher at RM282, last few weeks I heard promo at RM260+. You can survey in shopee or lazada.On 300mbps package, on my house 2nd floor wifi 5ghz is around 200-280mbps. Close range around 310mbps. Consider not bad for me. |
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Sep 18 2018, 09:28 AM
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#7
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QUOTE(Cynox @ Sep 18 2018, 09:27 AM) finally Turbo'ed!!! from 100mbps to 800mbps. Just login Unifi portal and found out the upgrade . The service start date is today. Once turbo-ed service date will change or it indicates contract period? btw, I am at Tampoi area, Johor Bahru. |
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Sep 18 2018, 01:18 PM
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#8
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Sep 18 2018, 01:42 PM
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#9
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QUOTE(shamsay @ Sep 18 2018, 01:33 PM) Yes..need to go TMpoint..they said 24h effective..but i just check in tm portal..plan changed..tested unifitv still can watch..only aneka package..ok la QUOTE(blackamikaze @ Sep 18 2018, 01:37 PM) So fast. Where u done the downgrade. I have done mine 1 hours ago. Still show my old plan in portal. Damn Mine took more than 5 days haven settle, but yesterday turbo-ed to 300mbps. Not gonna pay rm179 for 300mbps tho, just done escalation and need to wait them check. |
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Sep 18 2018, 01:46 PM
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#10
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QUOTE(blackamikaze @ Sep 18 2018, 01:43 PM) First upgrade was TM Point Kelana Jaya, then wait until Saturday go TM Quill City mall upgrade, but mentioned their system error cannot see the plan. Just now go Menara TM complaint and they escalate for me. Now wait again. My new bill showing rm202 tho which is my 30mbps plan with prorated fee. |
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Sep 18 2018, 01:53 PM
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#11
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371 posts Joined: May 2007 |
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Sep 18 2018, 02:12 PM
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#12
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Just received call from TM with private number. She mentioned since mine turbo to 300mbps and don't plan to keep this plan, she will escalate back to TM Point and my plan will become rm129 800mbps eventho my initial upgrade is 30mbps to 100mbps. Weird shit man.
Shall wait and see what they give me in a few days. |
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Sep 18 2018, 02:19 PM
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#13
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QUOTE(wilson1stop @ Sep 18 2018, 02:14 PM) I told her mine rm179 300mbps that's why want downgrade since others getting rm139 300mbps. I don't mind the speed is 100. Then she say mine will be upgrade to 800. Then I reconfirm she say same thing. Rm129 for 800mbps 😅😅 hope so la. Update here again |
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Sep 18 2018, 02:31 PM
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#14
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QUOTE(wkc @ Sep 18 2018, 02:21 PM) QUOTE(lyc1982 @ Sep 18 2018, 02:22 PM) it's good news Different case bro. Mine requested to upgrade from 30mbps to 100mbps before turbo since last Thursday but upon checking she mentioned order did not create by TM Point Kelana Jaya and Quill city mall. I got turbo to 300mbps yesterday night and my new bill charging me rm179 30mbps but not rm129 plan She say will escalate to upgrade my plan and will get turbo 800mbps paying the same price rm129. Let's see how in a few days.that means i can wait for my 800Mbps...then proceed to TM point to request to downgrade to rm129 100Mbps and see if they counter offer me anyting i am skeptical but if happens, then you will be chosen one |
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Sep 18 2018, 02:34 PM
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#15
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QUOTE(wilson1stop @ Sep 18 2018, 02:28 PM) I reconfirm with her saying the 100mbps is turbo from 10mbps so shouldn't get turbo to 800mbps. But she say mine special case since sudah turbo and no order created more than 5 days with wrong plan in bill. So I actually confused and mind fuck too. |
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Sep 18 2018, 04:31 PM
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#16
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Sep 18 2018, 06:39 PM
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#17
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QUOTE(Ben Ling @ Sep 18 2018, 06:15 PM) QUOTE(nuel92 @ Sep 18 2018, 06:19 PM) Same, they call with this number 0322465000, but the lady quite impatient and maybe poor signal, she ends the call.QUOTE(hangluen @ Sep 18 2018, 06:34 PM) After live chat will pop out a rating bar. |
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Sep 18 2018, 06:42 PM
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#18
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