QUOTE(leezhijiang @ Sep 27 2018, 10:14 PM)
I am trying to say I am paying 199 FOR 30 MBPS which I feel unfair because other users paying the same price for 50 and 100, therefore I am asking them to review the pricing and let me get 500 Mbps turbo or 800 Mbps
I see... It's quite hard to request something that's they not offered already + you also giving a choice like that. My suggestion, push for 1 thing like..
- Request for RM139 for 30 Mbps (to be turbo to 300) -> they offered this package just before 129/100Mbps.
- Upgrade to 100Mbps (to be turbo to 800) with current monthly.. Maybe can try asking for RM189 since maybe people paying this for RYE promo last time.
Another advice, if you can go to TMPoint Cyberjaya.. They have form titled 'Customer Retention Program', where you can request xx monthly fee for each old package 30/50/100. XX is after discussion with their staff.
1 think confirm can get is RM129/100Mbps with contract refresh.
MY own experience.
- Downgrade to 30Mbps from 50Mbps (RM179 to 139) at TMPoint Kajang. This done it after few hours. This is when they offer RM139 for 30Mbps.
- 1 month later, try to apply for RM129/100Mbps. TMP Kajang, unwilling to do it. Saying many excuses.. Go to Cyberjaya, they give a form and process my application. Thumb print everything. After 3-4 days still not getting new speed (long holiday last time). On last day got Turboed to 300Mbps. My last package. Next working day go again to Cyberjaya to cancel the RM129. Now maintain RM139/300Mbps.
This post has been edited by aneip: Sep 27 2018, 10:40 PM