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> Official TM UniFi High Speed Broadbrand Thread V4, Latest:NO cap 4 unifi packages 4 now ^_^ (Unifi)

The Official TM UniFi High Speed Broadbrand was officialy launched on 24th March and is now here. UniFi official packages & pricing are out, what did you think of the pricing for each packages and which of the package below will you be subscribing ?
 
VIP 5Mbps - RM 149/month [ 340 ] ** [57.24%]
VIP 10Mbps - RM 199/month [ 140 ] ** [23.57%]
VIP 20Mbps - RM 249/month [ 114 ] ** [19.19%]
Total Votes: 594
  
Calvin871989
post Mar 25 2010, 11:18 PM


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Important: Please read the Frequently Asked Questions (FAQ) & Terms & Conditions (T&C), Thank You.



TM UniFi High Speed Broadbrand News

(26 March 2010) http://twitter.com/TMCorp/status/11073868275
LATEST: NO volume cap 4 all #unifi packages 4 now.Decision due to public feedback.TMwill only monitor usage pattern 4 time being

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Welcome To The Official TM UniFi High Speed Broadbrand Thread V4

Official TM Website
Official UniFi Website
Official TM Twitter Website

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Help & Support

How To Subscribe
It’s easy to subscribe to the UniFi package of your choice.
Just follow these simple steps:
1. Check for UniFi service availability at the Check Service Availability page
2. If your location is serviceable, just drop in to any TMpoint below to subscribe to UniFi:

A. Bangsar
B. Menara TM
C. Taipan
D. Shah Alam
E. Damansara Utama
F. Muzium Telekom

You may also subscribe by calling the TM UniFi Centre at 1300881222 or email us at enquiry@unifi.my This e-mail address is being protected from spambots. You need JavaScript enabled to view it

TMpoint

For general enquiries, or for more info on UniFi, please visit your nearest TMpoint Centre:

Central Region

TMpoint Bangsar
No.8 & 10,
Tingkat Bawah,
Jalan Telawi 5,
Bangsar Baru,
59100 Kuala Lumpur
03-8023 4488

TMpoint Menara TM
Tkt Bawah, Menara TM
Jalan Pantai Bharu
50672 Kuala Lumpur
03-2241 2000

TMpoint Taipan
No.27 & 29,
Jalan USJ 10/1A
47620 Subang Jaya
Selangor
03-8023 4488

TMpoint Damansara Utama
No. 91-93, Jln. SS 21/1A,
Damansara Utama
47400 Petaling Jaya
Selangor
03-7727 6122

TMpoint Shah Alam
Bangunan TM Shah Alam
Persiaran Damai,
Seksyen 11
40000 Shah Alam
Selangor
03-5513 4553

TMpoint Muzium Telekom
Bangunan Muzium TM,
Jalan Raja Chulan,
50200 Kuala Lumpur
03-2072 9393

Billing and Payment Guide -> http://www.unifi.my/unifi/index.php?option...d=65&Itemid=217

Installation Guide

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Installation Guide

Here, we show you how we deliver UniFi to your home or office. From making an appointment, until your sign off the acceptance of our service, you will learn step-by-step the process of how we bring this new digital lifestyle technology straight to your home or office.

Step 1: Appointment

Appointment is made at the point of registration. You may choose your preferred date and time for UniFi installation. Please note that installation for FTTx (Fibre to the Home or Office) is expected to take between 4-8 hours, and VDSL2, 2-3 hours.

24 hours prior to the agreed installation date and time, our TM UniFi Centre will give you a call for a quick confirmation. Our UniFi technician will also call you just before he goes to the agreed address of installation.

Step 2: Site Assessment

Upon arrival at your home or office, our technician will brief you on the step-by-step process of the entire installation. This includes:
- Site assessment (outdoor and indoor)
- Cable entrance (drilling point for FTTx)
- Equipment termination point
- Route of wiring
In the case of FTTx installation, our technician will determine the location of the Fibre Distribution Point (FDP), whether it is located on an overhead pole, or underground. If the underground fibre access is blocked due to any home or office renovation, it may require a longer installation period than for overhead fibre access installation.

For VDSL2, site assessment is much quicker since our technician need only access the building’s MDF room and perform the necessary cabling there.
Note: VDSL2 - your existing Streamyx or Business Broadband access will be disabled during this exercise.

Step 3: Installation

Now we are ready for installation – During this process, some minimal drilling will be involved. After laying the cables we will determine which modem is suitable for your home. Indoor installation requires more time as our technician needs to lay the internal fibre optic cable. Cables of sufficient length will be provided. However, in cases where additional cable lengths are required, some minimal charges will be incurred. For the aesthetic purposes, these wires will be housed in a casing.

However, if you wish it to be a drill-free installation, and if the fibre optic cables are required to be pulled through your home or office ceiling, we have a panel of contractors that you can work with. Charges will be settled directly to them.

VDSL2 does not require drilling since UniFi connection will come from the existing phone jack in your home or office. For this premise type, indoor installation requires minimal setup time.

Step 4: Equipment Setup

After laying all the cables, it’s time to connect the equipment. Our technician will first set up the BTU followed by Premise Gateway, Set-top-Box (for Residential package only) and DECT Phone. Once the equipment is tested and works properly, our technician will then show you that all the services are in working order.

Step 5: Completion

You are required to sign-off a Service Acceptance Form (SAF) as part of the process to complete the installation work. For a complete understanding of what TM UniFi service is, please read the terms and conditions in your service agreement. If you require more information or encounter any problems with the services, please contact us through any of the following avenues

24/7 Technical Assistance

Having problems with your UniFi service? We are ready to assist you 24/7.Just call our Technical Support team:
1 300 88 1221

Initial steps you can take:
If possible, always try to troubleshoot or do a quick check by yourself first, such as:

1. Ensure that all equipment are switched on and properly connected to the power points.
2. Ensure that all equipment are correctly connected to each other, no loose cable connections.
3. If you think your Internet connection is slow or erratic, you may want to test your Internet speed at the UniFi Speedtest first.

- If the results return as normal, the problem may be caused by the website or server you are accessing.
- If the results return as unsatisfactory, call us immediately for assistance.

Things you SHOULD NOT DO:

Do not carry out any of the following without any advice from the TM UniFi Centre or TM Technicians:

1. Hard reset or reconfigure the following equipment:

i. Broadband Termination Unit (BTU)
ii. Residential/Premise Gateway (RG/PG)
iii. Set-Top-Box (STB)

2. Hard resetting the above equipment may cause service interruption
3. Unplug or move existing wiring especially cables that connect the Fibre Wall Socket (FWS) to the BTU and BTU to the RG/PG.

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Frequently Asked Questions -> http://www.unifi.my/unifi/index.php?option...d=51&Itemid=203
UniFi RESIDENTIAL GENERAL TERMS AND CONDITIONS -> http://www.unifi.my/unifi/index.php?option...d=68&Itemid=214

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This post has been edited by Calvin871989: Mar 27 2010, 01:22 AM
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sg999
post Mar 25 2010, 11:20 PM


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4M 1TB/MONTH
5M 60GB/MONTH
CONTRAST!!!!
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bryanyeo
post Mar 25 2010, 11:22 PM


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so fast open new thread? 88 pages only!
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Wan
post Mar 25 2010, 11:23 PM


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So the download cap and how they would go about doing things once a user reached the limit is still under consideration? Excellent. Although knowing them they would go and reduce the cap further.

Unifail, Unifakap..
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khd229
post Mar 25 2010, 11:23 PM


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Please, no spamming such as first or second. Anyways, MX510, could you tell us where you get the source that said 4MBps is only RM140 now?
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N1ck
post Mar 25 2010, 11:24 PM


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What is free VOD? Is it free good HD movies like HBO?

This post has been edited by N1ck: Mar 25 2010, 11:24 PM
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sg999
post Mar 25 2010, 11:24 PM


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memang FAKAP!


Added on March 25, 2010, 11:24 pm
QUOTE(N1ck @ Mar 26 2010, 12:24 AM)
What free VOD? Is it free good HD movies like HBO?
*
in ur dream rclxms.gif

This post has been edited by sg999: Mar 25 2010, 11:24 PM
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syazone
post Mar 25 2010, 11:25 PM


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repost this 'interesting' email:

QUOTE
Hi there,

Some enquiry here about download cap, what if we exceed cap? speed will be throttle or no access to internet at all or there is additional charge if exceed that cap?


QUOTE
Dear xxxx,

Thank you for your interest in UniFi Services.

Am I limited to how much I can download a month?
No, not at this time.  However, TM is researching how to implement a  Fair Usage Policy (FUP)and we expect it to be enabled next year across all products.

Regarding limits on download.  For now, there is no capping or FUP enabled.
However TM is currently working on establishing a metering plan to make sure the bandwidth is not usurped by the few, at the cost of the many. An  FUP is a set of rules applied to the network by the owner/manager of that  network, to restrict overuse of the network by a small number of users in ways which effect the service provided to the rest of the users of that network. A  Fair Usage Policy (FUP) is our method to keep network access and bandwith shared equitably among all our customers.

Please go to http://www.unifi.my/faq.html and read the FAQ for more information. The information on the website will get more detailed over the coming days.

If you reside or have a business , in Bangsar, Shah Alam, TTDI, or Subang Jaya, and are current on your existing TM account, we have an incredible introductory offer for you if your address is currently serviceable. !

If you live in these areas,  please either send us your complete address and contact details including IC number and we will check availability and call you back to discuss subscription if your address is serviceable,
OR we will put you in our demand list so we can contact you later when your address is serviceable. There is no obligation on your part to subscribe until we discuss all the particulars with you on the phone.

All necessary wiring and hardware for the UniFi Services will be provided to you by TM. No installation fees, No equipment charges and NO deposit..

Regards,

Shira,




TM UniFi Center
(Sales): 1 300 88 1222  (9.00 am – 6.00 pm)
(Customer Support): 1 300 88 1221  (24 x 7)
E-Mail    : enquiry@unifi.my

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xcen
post Mar 25 2010, 11:25 PM


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I only have 2 complaints:

1. Too expensive.
2. Internation line still as shitty as screamyx.
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skylinelover
post Mar 25 2010, 11:25 PM


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hey stop spamming u freaks...lets stay on topic 4 goodness sake laugh.gif doh.gif

anyway if i ever like 2 subscribe this hsbb in the rural area,,,i will take the 10mb one...i want 2 taste 1 MB/s 4 a change while i got bored with 100 KB/s liao laugh.gif rclxms.gif
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HiT-AbLe
post Mar 25 2010, 11:25 PM


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It seems like they're still undecided about the FUP yet, which's mean limit cap most likely will be changed. Then why did they want to put cap already? Maybe they want to see how ppl react about the quota and adjust it accordingly later.
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Neptern
post Mar 25 2010, 11:27 PM


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Hope you're right..I'm furious right now mad.gif mad.gif mad.gif

This post has been edited by Neptern: Mar 25 2010, 11:28 PM
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syazone
post Mar 25 2010, 11:27 PM


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QUOTE(HiT-AbLe @ Mar 25 2010, 11:25 PM)
It seems like they're still undecided about the FUP yet, which's mean limit cap most likely will be changed. Then why did they want to put cap already? Maybe they want to see how ppl react about the quota and adjust it accordingly later.
*
yeah, it seem like that, and once it is introduce, it cover all product, streamyx would be included i guess, (based on the email received)
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sg999
post Mar 25 2010, 11:28 PM


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no FUP?
60GB is what?
notyet start?
when will start?
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skylinelover
post Mar 25 2010, 11:29 PM


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i hope they do it reasonably or else i go back 2 56k just 2 check mail since i cannot download freely anymore laugh.gif doh.gif
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sg999
post Mar 25 2010, 11:29 PM


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QUOTE(HiT-AbLe @ Mar 26 2010, 12:25 AM)
It seems like they're still undecided about the FUP yet, which's mean limit cap most likely will be changed. Then why did they want to put cap already? Maybe they want to see how ppl react about the quota and adjust it accordingly later.
*
ask them come here and see mad.gif mad.gif mad.gif
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saiaha
post Mar 25 2010, 11:30 PM


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For anyone whos interested. TM is also in the process of implementing multiple international connections.

as far as i know its still under tender...
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sg999
post Mar 25 2010, 11:31 PM


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==copy from FB== not bad..i support this
TM wan cap
We dun1 cap
solution: PROVIDE SLOWER SPEED PACKAGE WITH FIBER OPTIC CONNECTION WITH UNLIMITED BANDWITH.!!!!
LIKE 2M UP/DL
3M UP/DL
with unlimited!!!!
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krizalid88
post Mar 25 2010, 11:32 PM


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how much need to pay in da first bill?
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Wan
post Mar 25 2010, 11:32 PM


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QUOTE(HiT-AbLe @ Mar 25 2010, 11:25 PM)
It seems like they're still undecided about the FUP yet, which's mean limit cap most likely will be changed. Then why did they want to put cap already? Maybe they want to see how ppl react about the quota and adjust it accordingly later.
*
They probably just want to get our reaction to the 'news' and collect data. Probably will use the usage data from Unifi users from now till end of the year to finalise things.
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