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> Official TM UniFi High Speed Broadband Thread V17 (Unifi)

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TSlengcaiboy
post Feb 3 2013, 01:48 PM, updated 9y ago

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UniFi

The UniFi Project
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PLEASE READ BEFORE YOU PROCEED
10 Things You Should Know About Unifi

1. This service is a 24- month contract and a termination fee of RM500 is chargeable for termination of service within the contract period.

2. If your premises reside in high rise building served via copper, you must terminate your existing Streamyx service (if any).

3. Minimal drilling is required for fibre installation to the premise. You will be responsible for providing TV and 4-socket extension cord to complete the installation. No installation appointment will be made for premises under renovation.

4. All triple play services (internet, voice and TV) must be activated during service installation. Partial service activation is not allowed.

5. UniFi is a wired broadband service. Wireless connectivity is an option and is subject to interference and obstructions factor.

6. UniFi account owner or authorised contact person must be available during the service installation. For high rise premises, owners are required to make arrangement with Building Management Office for installation permission, internal cabling and access to telecommunication room.

7. Installation fee includes external cable entrance up to the internal wiring with maximum of 15 metres for fiber cable, 15 meters for Ethernet/phone cables and 30 metres for casing (raceway). Additional charges will be applied for cable more than 15 metres and 30 metres casing (raceway) and charges will be included in your UniFi bill.

8. For other non-standard installation e.g. wiring above ceiling, underground and conceal wiring, you may appoint your own contractor or deal directly with TM appointed contractor. Payment will be made directly to the contractor.

9. Please provide correct and valid Billing Address / Postal Address. Select either paper bill or e-mail bill (please provide valid and preferred e-mail address). Bill is also accessible at myUniFi (https://occ.unifi.my). TM may impose a minimal monthly charge for paper bill with notification given.

10. All UniFi equipment provided by TM is subject to 12 months warranty period
IMPORTANT NOTES (MUST READ)


Internal Wiring
Minimal drilling is required for fibre installation to the premise to allow fibre cable entrance into the house. Internal concealed wiring will not be carried out by TM. However, customers can arrange their own or choose from TM’s authorised list of contractors at their own expense. TM shall propose the recommended list of contractor for the concealed wiring (wall or ceiling). As this is beyond the job scope of RNO, customer will deal and make payment directly to the contractor. Operationally, reappointment is to be arranged when the conceal wiring is completed. Customer is required to inform TM for installation appointment.
Premise currently under renovation
During installation day, TM will not proceed if the customer premise is under renovation unless insist by customer, TM will charge customer accordingly if request for other appointment time. Customers who are having their home renovated are advised to inform TM prior setting service installation appointment. TM shall not be responsible for any damages resulted from construction and renovation done by customer through third party during or after the installation.
Customer Unreachable and Change of Appointment
Premise inaccessibility or deferment of installation appointment upon the installation team’s arrival at a customer’s premise will be subject to a charge of RM100. Re-appointment will be subject to time slot availability.
High-Rise VDSL & FTTH
For high-rise (condos, apartment, office building) ,TM would require to access the MDF/SDF room to physically activate the port which normally locked by the Building Management/Maintenance. Therefore, customers are required to communicate and make arrangement with your Building Management/Maintenance Office to ensure someone is available to grant the access to TM UniFi Installer to MDF/SDF room during the installation time. Without the access to MDF/SDF room, installation cannot be performed and TM has to revisit which will incur unnecessary cost to customer.
In the case of copper wired building that uses VDSL2 technology, successful delivery of UniFi services is subject to technical testing. TM has the right to cancel the order should the building copper wire is deemed as not passing the technical test or not ready to deliver the service.


Customer's requirements for installation
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The fibre of UniFi: http://www.themalaysianinsider.com/feature...fibre-of-unifi/
Getting Unified – A walkthrough: http://www.themalaysianinsider.com/feature...-a-walkthrough/
The Unifi Installation – My Experience: http://www.shaolintiger.com/2010/12/29/the...-my-experience/

UniFi Set Up
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* Thanks to TM twitter for the tweets, links to the article, blog (ShaolinTiger) & video (TheXMagellan)

http://klseet.com/

klseet website for information on TM-Unifi
user posted image

http://unifi.athena.my/

rizvanrp website of the unofficial HSBB (Unifi) "handbook".

UPDATE 10th September 2011 : Added ASUS router reviews and updated router compatibility list!
UPDATE 27th January 2011 : Updated the site with details regarding the new 7.09 router firmware. Added port forwarding guide to the Router Config section
UPDATE 20th January 2011 : Added the official TM DIR-615 G2/7.05B firmware file to the Downloads page (untested).
UPDATE 15th January 2011 : Happy new year! Added a Router Compatibility List (with configuration information) for routers that natively work with Unifi. Do drop me a PM if you have any updates for the list
UPDATE 31st October 2010 : Switched to lite UI due to security issues.
UPDATE 14th October 2010 : Added DIR-615 config.bin file format spec to the router password dumping guide.
UPDATE 10th October 2010 : Added router password dumping guide for the TM DIR-615 G1/G2 which is compatible with all firmware revisions as of now (7.05 + 7.05b). Don't bother calling the TM support hotline for your account/router details anymore smile.gif!
UPDATE 3rd October 2010 : TM has upgraded the stock router to rev G2 (DIR-615 G2) with Firmware 7.05B. Current guides are not compatible with this new model AFAIK. Do not attempt to downgrade/reflash as the hardware revision change may indicate a different platform.Thanks to LYN-er IcEMoCHa for this information!
UPDATE 23rd August 2010 : Added the MikroTik RB250GS Unifi configuration guide. It completely replaces the DIR-615 G1 without any issues. Thanks klseet!
UPDATE 9th August 2010 : Added a Router Config (DIR-615) section for info/guides related to the DIR-615 stock firmware. Fixed the iPod/iTouch/iPad w/ TM DIR-615 G1 bug!
UPDATE 9th August 2010 : Due to popular demand, I've added a DD-WRT firmware flashing and configuration guide for the TM DIR-615 G1 router.
UPDATE 28 July 2010 : Unifi/TM is sending out text messages to customers telling them that it is 'encouraged' to enable the remote management option for troubleshooting issues. This should only be enabled when you call in to perform troubleshooting and they request access to your router and immediately disabled after that. The router firmware itself is bugged and allows an attacker to download the configuration file off your router without using the correct username/password combination so it is recommended that you DO NOT enable this option.
UPDATE 19th June 2010 : Unifi network seems to be okay again. Massive network downtime from 4pm 18th June till about 1pm today due to some 'load balacing' issues (?). ( http://forum.lowyat.net/topic/1407338/+1100 )
UPDATE 12th June 2010 : Added a new security notification to the router security (DIR-615) guide & added DIR-615 G1 stock factory firmware to downloads section
UPDATE 11th June 2010 : Switched over to a nicer webhost smile.gif Thanks for the suggestion mylinear !
UPDATE 9th June 2010 : Added Method 2 to custom router configuration guide
UPDATE 9th June 2010 : Added IPTV information and configuration article
UPDATE 5th June 2010 : Added firewall configuration to the DIR-615 security configuration guide
UPDATE 4th June 2010 : Added FTTH wiring information and pics from old LYN threads
UPDATE 3rd June 2010 : Included removal of TR-069 protocol in the DIR-615 security configuration guide
UPDATE 31st May 2010 : Added custom router guide (1st method) for TM DIR-615 VLAN bridging
UPDATE 30th May 2010 : Highlighted DIR-615 security flaw + added security configuration guide

* A very big thank you to rizvanrp for his guides & contribution! notworthy.gif

Unifi Users

VIP5

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VIP10

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VIP20

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BIZ5

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BIZ10

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BIZ20

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* Want to see your name in the list ? then give me a shout out in your post or sent me a private message
To give me a shout out, please follow the format below.
example,

Unifi User: Calvin871989 - VIP5

http://forum.lowyat.net/index.php?showuser=58779
TM UniFi High Speed Broadbrand News

(21 January 2011) http://twitter.com/TMCorp/status/28417285165158400
UniFi installation promo 15 Jan-15 Feb.RM200 installation fee waived 4all new successful subscriber registrations

(12 January 2011) http://twitter.com/TMCorp/status/25338087773052928
Online registration for UniFi now available.Customers who reg. online get a FREE 1 mnth UniFi package subscription fee.

(28 September 2010) http://twitter.com/TMCorp/status/25777240517
Current Promotion - VIP 20 and BIZ20 packages will have the installation fee waived until 31 December 2010.

(22 September 2010) http://twitter.com/TMCorp/status/25182201785
Beginning 1 October 2010, an installation fee of RM200 will be imposed for UniFi installation orders.

(30 August 2010) http://twitter.com/TMCorp/status/22508389157
Get UNIFI before 30 September and enjoy RM200 off! TM to begin charging for installation from 1 October.

(26 March 2010) http://twitter.com/TMCorp/status/11073868275
LATEST: NO volume cap 4 all #unifi packages 4 now.Decision due to public feedback.TMwill only monitor usage pattern 4 time being
Important: Please read the Frequently Asked Questions (FAQ) & Terms & Conditions (T&C), Thank You.
user posted image user posted image

Welcome To The Official TM UniFi High Speed Broadband Thread V16

Previous UniFi threads

V1 V2 V3 V4 V5 V6 V7 V8 V9 V10 V11 V12 V13

Official TM Website
Official UniFi Website
Official UniFi Youtube
Official TM Twitter
UniFi HyppTV
UniFi Wikipedia
myUniFi
myEMAIL

About UniFi
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Help & Support

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Billing & payment guide
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UniFi installation
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Installation Guide

From making an appointment to the signing-off of the Service Acceptance Form, here is a complete step-by-step process of how we bring UniFi into your home or office.

Step 1: Appointment

Appointment is made at the point of registration. You may choose your preferred date and time for UniFi installation but please note that installation for FTTx (Fibre to the Home or Office) is expected to take between 4-8 hours, and for VDSL2, 2-3 hours.

24 hours prior to the agreed installation date and time, the TM UniFi Centre will call you for a final confirmation. Our UniFi technician will also call you just before he goes to the agreed address of installation.

Step 2: Site Assessment

Upon arrival at your home or office, our technician will brief you on the step-by-step process of the entire installation. This includes:

(i) Site assessessment (outdoor and indoor)
(ii) Cable entrance (drilling point for FTTx)
(iii) Equipment termination point
(iv) Route of wiring

In the case of FTTx installation, our technician will determine the location of the Fibre Distribution Point (FDP), whether it is located on an overhead pole, or underground. If the underground fibre access is blocked due to any home or office renovation, it may require a longer installation period than for overhead fibre access installation.

For VDSL2, site assessment is much quicker since our technician need only access the building’s MDF room and perform the necessary cabling there.
Note: VDSL2 - your existing Streamyx or Business Broadband access will be disabled during this exercise.

Step 3: Installation

It's time to complete the installation process. As part of this process, some minimal drilling may be required. After laying the cables we will determine which modem is suitable for your home. Indoor installation requires more time as our technician needs to lay the internal fibre optic cable. Cables of sufficient length will be provided. However, in cases where additional cable lengths are required, some minimal charges will be incurred. To prevent unsightly wiring, wires and cables will be housed in proper casings.

However, if you wish it to be a drill-free installation, and if the fibre optic cables are required to be pulled through your home or office ceiling, we have a panel of contractors that you can work with, the costs of which will be borne by you.

VDSL2 does not require drilling since UniFi connection will come from the existing phone jack in your home or office. For this premise type, indoor installation requires minimal setup time.

Step 4: Equipment Setup

After laying all the cables, it’s time to connect the equipment. Our technician will first set up the BTU followed by Premise Gateway, Set-top-Box (for Residential package only) and DECT Phone. Once the equipment is tested and works properly, our technician will then show you that all the services are in working order.

Step 5: Completion

You are required to sign-off a Service Acceptance Form (SAF) as part of the process to complete the installation work. For a complete understanding of what TM UniFi service is, please read the terms and conditions in your service agreement. If you require more information or encounter any problems with the services, please contact us through any of the following avenues:
TM Unifi centres – call 1 300 88 1221
Email us at [email protected]
Your nearest TMpoint outlet

Technical Assistance 24/7

24/7 Technical Assistance

We are ready to assist you 24/7. Please call our Technical Support team: 1 300 88 1221

Initial steps you can take:

If possible, always try to troubleshoot or do a quick check by yourself first, such as:

1. Ensure that all equipment are switched on and properly connected to the power points.
2. Ensure that all equipment are correctly connected to each other, no loose cable connections.
3. If you think your Internet connection is slow or erratic, you may want to test your Internet speed at the UniFi Speedtest first.
+ If the results return as normal, the problem may be caused by the website or server you are accessing.
+ If the results return as unsatisfactory, call us immediately for assistance.

Things you SHOULD NOT DO:

Do not carry out any of the following without any advice from the TM UniFi Centre or TM Technicians:

1. Hard reset or reconfigure the following equipment:
+ Broadband Termination Unit (BTU)
+ Residential/Premise Gateway (RG/PG)
+ Set-Top-Box (STB)

2. Hard resetting the above equipment may cause service interruption
3. Unplug or move existing wiring especially cables that connect the Fibre Wall Socket (FWS) to the BTU and BTU to the RG/BG.

Frequently Asked Questions -> http://www.unifi.my/unifi/index.php?option...d=51&Itemid=203
UniFi RESIDENTIAL GENERAL TERMS AND CONDITIONS -> http://www.unifi.my/unifi/index.php?option...d=68&Itemid=214

HyppTV

Official HyppTV Website

What is Hypp TV?
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HyppTV - Entertainment All The Time
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How To Retreive PPOE password from DLINK Router
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Frequently Asked Questions -> http://www.unifi.my/hypptv/index.php?optio...id=48&Itemid=64

*

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This post has been edited by lengcaiboy: Jun 22 2013, 11:08 PM
fit
post Feb 3 2013, 01:53 PM

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Aldy connect another router from LAN to LAN..now both downstair n upstair can get full wifi signal n LAN connection..
karichio
post Feb 3 2013, 02:25 PM

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thinking to replace current TM router to asus n13u, does this asus router still having issues?
ddr3
post Feb 3 2013, 03:23 PM

HEDGIE :3
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the installation of unifi need to drill holes and so on? TQ
wei__
post Feb 3 2013, 03:24 PM

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QUOTE(ddr3 @ Feb 3 2013, 03:23 PM)
the installation of unifi need to drill holes and so on? TQ
*
yes, if you are staying at landed property like terrace house they will need to do some drilling
Harapan
post Feb 3 2013, 06:28 PM

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QUOTE(ddr3 @ Feb 3 2013, 03:23 PM)
the installation of unifi need to drill holes and so on? TQ
*
But the holes are quite small and not intrusive.

Boy96
post Feb 3 2013, 10:25 PM

That's a tripod.
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Senior Member
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From: Ampang


Every night also like this, Pay Rm199 for what?? Neighbours why the heck are you all using UniFi? Use la streamyx or other broadbands haiyaa

user posted imageuser posted image


wei__
post Feb 3 2013, 10:38 PM

New Member
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^ ampang area should have no problem wo, so sad meh ur case?
Boy96
post Feb 3 2013, 10:43 PM

That's a tripod.
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Senior Member
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Joined: Dec 2009
From: Ampang


QUOTE(wei__ @ Feb 3 2013, 10:38 PM)
^ ampang area should have no problem wo, so sad meh ur case?
*
Only happens at night...
andrew9292
post Feb 3 2013, 10:49 PM

-/Livin' On A Prayer/-
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Senior Member
953 posts

Joined: Sep 2008
From: Petaling Jaya


user posted image

Right...
When 1st sign up 4.9Mbps/4.8, few months later 4.8Mbps/4.7...this month, 4.7Mbps/4.6.

I realize that if u cut .1Mbps from 50 users, u can serve one extra 5Mbps account...

One more time... then...well......
blacktubi
post Feb 3 2013, 10:51 PM

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Joined: Jul 2008

QUOTE(Boy96 @ Feb 3 2013, 10:25 PM)
Every night also like this, Pay Rm199 for what?? Neighbours why the heck are you all using UniFi? Use la streamyx or other broadbands haiyaa

user posted imageuser posted image
*
You should really consider lodging a complaint smile.gif
amirsubhi
post Feb 3 2013, 11:26 PM

The Power Is IN Your Hand!
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From: SumwHeRe In MaLaYsIa



QUOTE(Boy96 @ Feb 3 2013, 10:25 PM)
Every night also like this, Pay Rm199 for what?? Neighbours why the heck are you all using UniFi? Use la streamyx or other broadbands haiyaa

user posted imageuser posted image
*
Have you log the complain? seriously.that ping are quite bad dude
Boy96
post Feb 4 2013, 05:03 AM

That's a tripod.
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Joined: Dec 2009
From: Ampang


QUOTE(blacktubi @ Feb 3 2013, 10:51 PM)
You should really consider lodging a complaint smile.gif
*
QUOTE(amirsubhi @ Feb 3 2013, 11:26 PM)
Have you log the complain? seriously.that ping are quite bad dude
*
I am still monitoring it.

As of now


Attached thumbnail(s)
Attached Image
raynman
post Feb 4 2013, 07:02 AM

Look at all my stars!!
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QUOTE(Boy96 @ Feb 4 2013, 05:03 AM)
I am still monitoring it.

As of now
*
This is the speedtest result for your UNIFI VIP10? shocking.gif
starwalk2002
post Feb 4 2013, 09:59 AM

New Member
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Joined: Jun 2005
Took the plunged and installed Unifi VIP5. Registered on last Tuesday and installed on last Saturday. Surprised that it took them so short time from registration to installation.

I switched from streamyx 4 to VIP5. Have not found much improvement except for the IPTV and the upload speed.

IPTV is really very painful to setup as I am using homeplug and further i have 2 different homeplug segment (DLINK wifi extender and AZtech - IPTV). Looks like there are interference when both DLINK and Aztech within the same house. For some reason, i need to off the DLINK homeplug and let Aztech homeplug active for a period of time only the signal between Aztech homeplug is stable enough for IPTV.
Anyone has similar setup and issue?
Boy96
post Feb 4 2013, 05:01 PM

That's a tripod.
*******
Senior Member
3,228 posts

Joined: Dec 2009
From: Ampang


QUOTE(raynman @ Feb 4 2013, 07:02 AM)
This is the speedtest result for your UNIFI VIP10? shocking.gif
*
Yep, speed as of 5pm today

Attached Image

As you can see, after 8 AM, the speed will be fine, when night time, it slows back..
iXora.ix
post Feb 5 2013, 11:04 AM

scoot scoot
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Senior Member
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Joined: Jan 2007
From: Pandan Jaya



Hi everyone.

Does anyone know how to plug off the fiber cable from alcatel lucent modem?
I want to switch the modem position but dont know how to plug off the fiber cable on the back modem.
Seems cant find any guide on internet.

Any expert can help me?
wilsonjack228
post Feb 5 2013, 02:15 PM

Android .... best!!
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QUOTE(iXora.ix @ Feb 5 2013, 11:04 AM)
Hi everyone.

Does anyone know how to plug off the fiber cable from alcatel lucent modem?
I want to switch the modem position but dont know how to plug off the fiber cable on the back modem.
Seems cant find any guide on internet.

Any expert can help me?
*
Easy but might be scary if first time. Slide the cover out from the modem (slide back) , then u'll see the cable
Pull the cable cover clip then only pull cable

iXora.ix
post Feb 5 2013, 02:26 PM

scoot scoot
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Joined: Jan 2007
From: Pandan Jaya



QUOTE(wilsonjack228 @ Feb 5 2013, 02:15 PM)
Easy but might be scary if first time. Slide the cover out from the modem (slide back) , then u'll see the cable
Pull the cable cover clip then only pull cable
*
done, thanks dude rclxms.gif
yay now I can place my one to toher place icon_idea.gif
kamkemkimkom
post Feb 5 2013, 07:01 PM

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how to use QoS Engine on UniFi router to limit my brother bandwidth because sometime i will lag or delay when playing DOTA2 on Steam

btw im VIP10 user icon_rolleyes.gif

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