Welcome Guest ( Log In | Register )

Bump Topic Topic Closed RSS Feed
129 Pages  1 2 3 > » Bottom

Outline · [ Standard ] · Linear+

> Official TM UniFi High Speed Broadband Thread V29, Speed Upgrade Starting Soon! (Unifi)

views
     
TSsHawTY
post Jan 22 2017, 02:06 PM, updated 5y ago

Frequent Reporter
********
All Stars
13,602 posts

Joined: Jul 2005

user posted image

Welcome To The Official TM UniFi High Speed Broadband Thread V29

Previous UniFi Threads
V1 | V2 | V3 | V4 | V5 | V6 | V7 | V8 | V9 | V10 | V11 | V12 | V13
V14 | V15 | V16 | V17 | V18 | V19 | V20 | V21 | V22 | V23 | V24 | V25 | V26
V27 | V28

LYN UniFi Users
TM UniFi Coverage & Subscribers: V1 V2

About UniFi: UniFi ADVANCE UniFi PRO UniFi BIZ ADVANCE UniFi BIZ PRO

Complain to SKMM/CFM: SKMM CFM


PLEASE READ BEFORE YOU PROCEED
10 Things You Should Know About UniFi

1. This service is a 24- month contract and a termination fee of RM500 is chargeable for termination of service within the contract period.

2. If your premises reside in high rise building served via copper, you must terminate your existing Streamyx service (if any).

3. Minimal drilling is required for fibre installation to the premise. You will be responsible for providing TV and 4-socket extension cord to complete the installation. No installation appointment will be made for premises under renovation.

4. All triple play services (internet, voice and TV) must be activated during service installation. Partial service activation is not allowed.

5. UniFi is a wired broadband service. Wireless connectivity is an option and is subject to interference and obstructions factor.

6. UniFi account owner or authorised contact person must be available during the service installation. For high rise premises, owners are required to make arrangement with Building Management Office for installation permission, internal cabling and access to telecommunication room.

7. Installation fee includes external cable entrance up to the internal wiring with maximum of 15 metres for fiber cable, 15 meters for Ethernet/phone cables and 30 metres for casing (raceway). Additional charges will be applied for cable more than 15 metres and 30 metres casing (raceway) and charges will be included in your UniFi bill.

8. For other non-standard installation e.g. wiring above ceiling, underground and conceal wiring, you may appoint your own contractor or deal directly with TM appointed contractor. Payment will be made directly to the contractor.

9. Please provide correct and valid Billing Address / Postal Address. Select either paper bill or e-mail bill (please provide valid and preferred e-mail address). Bill is also accessible at myUniFi (https://occ.unifi.my). TM may impose a minimal monthly charge for paper bill with notification given.

10. All UniFi equipment provided by TM is subject to 12 months warranty period.

IMPORTANT NOTES (MUST READ)

Internal Wiring
Minimal drilling is required for fibre installation to the premise to allow fibre cable entrance into the house. Internal concealed wiring will not be carried out by TM. However, customers can arrange their own or choose from TM’s authorised list of contractors at their own expense. TM shall propose the recommended list of contractor for the concealed wiring (wall or ceiling). As this is beyond the job scope of RNO, customer will deal and make payment directly to the contractor. Operationally, reappointment is to be arranged when the conceal wiring is completed. Customer is required to inform TM for installation appointment.
Premise currently under renovation
During installation day, TM will not proceed if the customer premise is under renovation unless insist by customer, TM will charge customer accordingly if request for other appointment time. Customers who are having their home renovated are advised to inform TM prior setting service installation appointment. TM shall not be responsible for any damages resulted from construction and renovation done by customer through third party during or after the installation.
Customer Unreachable and Change of Appointment
Premise inaccessibility or deferment of installation appointment upon the installation team’s arrival at a customer’s premise will be subject to a charge of RM100. Re-appointment will be subject to time slot availability.
High-Rise VDSL & FTTH
For high-rise (condos, apartment, office building) ,TM would require to access the MDF/SDF room to physically activate the port which normally locked by the Building Management/Maintenance. Therefore, customers are required to communicate and make arrangement with your Building Management/Maintenance Office to ensure someone is available to grant the access to TM UniFi Installer to MDF/SDF room during the installation time. Without the access to MDF/SDF room, installation cannot be performed and TM has to revisit which will incur unnecessary cost to customer.
In the case of copper wired building that uses VDSL2 technology, successful delivery of UniFi services is subject to technical testing. TM has the right to cancel the order should the building copper wire is deemed as not passing the technical test or not ready to deliver the service.

Installation Guide
 


From making an appointment to the signing-off of the Service Acceptance Form, here is a complete step-by-step process of how we bring UniFi into your home or office.

Step 1: Appointment

Appointment is made at the point of registration. You may choose your preferred date and time for UniFi installation but please note that installation for FTTx (Fibre to the Home or Office) is expected to take between 4-8 hours, and for VDSL2, 2-3 hours.

24 hours prior to the agreed installation date and time, the TM UniFi Centre will call you for a final confirmation. Our UniFi technician will also call you just before he goes to the agreed address of installation.

Step 2: Site Assessment

Upon arrival at your home or office, our technician will brief you on the step-by-step process of the entire installation. This includes:

(i) Site assessessment (outdoor and indoor)
(ii) Cable entrance (drilling point for FTTx)
(iii) Equipment termination point
(iv) Route of wiring

In the case of FTTx installation, our technician will determine the location of the Fibre Distribution Point (FDP), whether it is located on an overhead pole, or underground. If the underground fibre access is blocked due to any home or office renovation, it may require a longer installation period than for overhead fibre access installation.

For VDSL2, site assessment is much quicker since our technician need only access the building’s MDF room and perform the necessary cabling there.
Note: VDSL2 - your existing Streamyx or Business Broadband access will be disabled during this exercise.

Step 3: Installation

It's time to complete the installation process. As part of this process, some minimal drilling may be required. After laying the cables we will determine which modem is suitable for your home. Indoor installation requires more time as our technician needs to lay the internal fibre optic cable. Cables of sufficient length will be provided. However, in cases where additional cable lengths are required, some minimal charges will be incurred. To prevent unsightly wiring, wires and cables will be housed in proper casings.

However, if you wish it to be a drill-free installation, and if the fibre optic cables are required to be pulled through your home or office ceiling, we have a panel of contractors that you can work with, the costs of which will be borne by you.

VDSL2 does not require drilling since UniFi connection will come from the existing phone jack in your home or office. For this premise type, indoor installation requires minimal setup time.

Step 4: Equipment Setup

After laying all the cables, it’s time to connect the equipment. Our technician will first set up the BTU followed by Premise Gateway, Set-top-Box (for Residential package only) and DECT Phone. Once the equipment is tested and works properly, our technician will then show you that all the services are in working order.

Step 5: Completion

You are required to sign-off a Service Acceptance Form (SAF) as part of the process to complete the installation work. For a complete understanding of what TM UniFi service is, please read the terms and conditions in your service agreement.

The fibre of UniFi: http://www.themalaysianinsider.com/feature...fibre-of-unifi/
Getting Unified – A walkthrough: http://www.themalaysianinsider.com/feature...-a-walkthrough/
The Unifi Installation – My Experience: http://www.shaolintiger.com/2010/12/29/the...-my-experience/

UniFi Set Up


* Thanks to TM twitter for the tweets, links to the article, blog (ShaolinTiger) & video (TheXMagellan)

klseet website for information on TM UniFi
http://klseet.com/
What is HyppTV ?
» Click to show Spoiler - click again to hide... «

HyppTV - Entertainment All The Time
» Click to show Spoiler - click again to hide... «



HyppTV Link: YouTube F.A.Q


Added on TM UniFi Glossary Menu
TM UniFi Announcement & News

Official Website: TM Website TM Twitter TM Connects UniFi Website UniFi HyppTV

Related Website: UniFi Wikipedia UniFi YouTube UniFi Facebook

Customer Link: Customer Account Customer Rewards "TM Rewards"

Online Help & Support: Billing Guide Payment Guide OnlineHelp Speedometer F.A.Q

Technical Assistance 24/7: 100
E-Mail Support: [email protected]

Complain to SKMM/CFM: SKMM CFM


This post has been edited by sHawTY: Jan 22 2017, 07:29 PM
TSsHawTY
post Jan 22 2017, 02:06 PM

Frequent Reporter
********
All Stars
13,602 posts

Joined: Jul 2005

Post reserved for something
westlife
post Jan 22 2017, 02:08 PM

Look at all my stars!!
*******
Senior Member
8,772 posts

Joined: Jan 2011
So fast. Another version again. blink.gif
fruitie
post Jan 22 2017, 02:40 PM

Rise and Shine
Group Icon
Staff
65,069 posts

Joined: Sep 2005
From: KL/Seremban



sHawTY, "Welcome To The Official TM UniFi High Speed Broadband Thread V27". laugh.gif
VeeJay
post Jan 22 2017, 02:40 PM

Look at all my stars!!
*******
Senior Member
3,496 posts

Joined: Aug 2005


QUOTE(westlife @ Jan 22 2017, 02:08 PM)
So fast. Another version again.  blink.gif
*
yup we are moving fast! Thanks to TM's "surprise" lol
cucubud
post Jan 22 2017, 03:15 PM

New Member
*******
Senior Member
3,026 posts

Joined: Jan 2008


Today watching HyppTv is not smooth.
Are they really messing with the service?
sovietmah
post Jan 22 2017, 03:27 PM

Look at all my stars!!
*******
Senior Member
2,233 posts

Joined: Nov 2005
how to apply speed upgrade?
Currently i am paying RM179 for 30mbps/10mbps
GamaX320
post Jan 22 2017, 03:34 PM

On my way
****
Senior Member
639 posts

Joined: Sep 2012
QUOTE(sovietmah @ Jan 22 2017, 03:27 PM)
how to apply speed upgrade?
Currently i am paying RM179 for 30mbps/10mbps
*
Visit this website https://www.tm.com.my/thankyousurprise/ and fill up the information
sovietmah
post Jan 22 2017, 03:35 PM

Look at all my stars!!
*******
Senior Member
2,233 posts

Joined: Nov 2005
QUOTE(GamaX320 @ Jan 22 2017, 03:34 PM)
Visit this website https://www.tm.com.my/thankyousurprise/ and fill up the information
*
Thx just done.
Looks like i am entitle for free upgrade.
cucubud
post Jan 22 2017, 03:35 PM

New Member
*******
Senior Member
3,026 posts

Joined: Jan 2008


QUOTE(sovietmah @ Jan 22 2017, 03:27 PM)
how to apply speed upgrade?
Currently i am paying RM179 for 30mbps/10mbps
*
If you want to pay for Advance50 package, go to TM Point.
If you want the free upgrade, then wait for TM to alert you.
dannielshazmeer
post Jan 22 2017, 03:40 PM

On my way
****
Senior Member
614 posts

Joined: Apr 2016
QUOTE(cucubud @ Jan 22 2017, 04:35 PM)
If you want to pay for Advance50 package, go to TM Point.
If you want the free upgrade, then wait for TM to alert you.
*
upgrade 50mbps must pay rm 229 ext GST
and then wait for free upgrade can get 100mbps right
or not eligible
giko
post Jan 22 2017, 04:12 PM

Casual
***
Junior Member
376 posts

Joined: Dec 2013


Congrats on V29

Hopefully TM will standardize all rates and complete the upgrade soonest possible.

Anyone here got the upgrade yet?
kebeckham7
post Jan 22 2017, 04:26 PM

Regular
******
Senior Member
1,047 posts

Joined: Jun 2006
From: TerenGGanu Manchester


QUOTE(giko @ Jan 22 2017, 04:12 PM)
Congrats on V29

Hopefully TM will standardize all rates and complete the upgrade soonest possible.

Anyone here got the upgrade yet?
*
upgrade starting phase by phase 31 jan 2017 until Jun 2017
tALEz
post Jan 22 2017, 04:51 PM

Casual
***
Junior Member
455 posts

Joined: Jan 2003
Any recommendations for an affordable yet reliable router to replace the UniFi orange router?
The list here still relevant? http://www.blacktubi.com/unifi-router/
fruitie
post Jan 22 2017, 04:54 PM

Rise and Shine
Group Icon
Staff
65,069 posts

Joined: Sep 2005
From: KL/Seremban



QUOTE(cucubud @ Jan 22 2017, 03:35 PM)
If you want to pay for Advance50 package, go to TM Point.
If you want the free upgrade, then wait for TM to alert you.
*
Why need TM to alert us when we can fill in the form? blink.gif
alexwsk
post Jan 22 2017, 04:55 PM

Look at all my stars!!
*******
Senior Member
3,857 posts

Joined: Jan 2003
From: USJ


QUOTE(giko @ Jan 22 2017, 04:12 PM)
Congrats on V29

Hopefully TM will standardize all rates and complete the upgrade soonest possible.

Anyone here got the upgrade yet?
*
dun thk TM will ever standardize it
they'll lose a lot
fruitie
post Jan 22 2017, 05:10 PM

Rise and Shine
Group Icon
Staff
65,069 posts

Joined: Sep 2005
From: KL/Seremban



QUOTE(alexwsk @ Jan 22 2017, 04:55 PM)
dun thk TM will ever standardize it
they'll lose a lot
*
Yes. Their mistake from the beginning. If they start to standardize it, two group of people will have such consquence:
i) Paying lower than advertised price, after standardized will pay more = Rage and complain to MCMC
ii) Paying higher than advertised price, after standardized will pay lesser = Happy ending

But if they are not doing anything for group (ii), they will be in trouble too.
Anime in HD
post Jan 22 2017, 05:31 PM

Regular
******
Senior Member
1,444 posts

Joined: Oct 2016
From: Celcom Internet 4G × Malaysia
Congrats v29 rclxms.gif
Look like more people use TM Unifi nowaday biggrin.gif
christina1
post Jan 22 2017, 05:35 PM

Never stop learning, because life never stops teaching.
******
Senior Member
1,829 posts

Joined: Sep 2008
Hoping TM will revised their Unifi 100Mbps to RM 199 just like Time is giving out cheaper for 300Mbps [RM189] to 500Mbps [RM299]
kebeckham7
post Jan 22 2017, 05:36 PM

Regular
******
Senior Member
1,047 posts

Joined: Jun 2006
From: TerenGGanu Manchester


QUOTE(fruitie @ Jan 22 2017, 05:10 PM)
Yes. Their mistake from the beginning. If they start to standardize it, two group of people will have such consquence:
i) Paying lower than advertised price, after standardized will pay more = Rage and complain to MCMC
ii) Paying higher than advertised price, after standardized will pay lesser = Happy ending

But if they are not doing anything for group (ii), they will be in trouble too.
*
they just need to adjust the price to a standart prize, if the lowest they offered is 179.00 so the people who pay 199 will be revert back to 179.00 but free call will be excluded. same with others package. don't do discount instead offered additional package or add ons. for example early bird will need to pay 179 free upgrade jumbo pack/free call package,and people subscribe out from promotion period will need to pay 179 but without free add ons. The price it self need to fix, and if they want to give discount give discount to all...don't select this or that.

QUOTE(christina1 @ Jan 22 2017, 05:35 PM)
Hoping TM will revised their Unifi 100Mbps to RM 199 just like Time is giving out cheaper for 300Mbps [RM189] to 500Mbps [RM299]
*
no they wont for the time being. they only do it if they got pressure from super-duper person at the top .

This post has been edited by kebeckham7: Jan 22 2017, 05:39 PM

129 Pages  1 2 3 > » Top
Topic ClosedOptions
 

Change to:
| Lo-Fi Version
0.0235sec    0.60    6 queries    GZIP Disabled
Time is now: 25th July 2021 - 08:51 AM