Thank you for contacting Unifi.

Referring to the report number 1-24230245544 pertaining to the turbo upgrade. We would like to apologise for the inconvenience caused.

However, we are now piloting the turbo upgrades to selected existing unifi customers to the new high speeds of 100 Mbps, 300 Mbps, 500 Mbps and 800 Mbps. This is to allow us time to enhance the process before the mass roll-out. We will keep you updated once this pilot phase is completed and when we are ready to roll out to our existing customers nationwide. The upgrade is subject to network and technology infrastructure at your area.

For further enquiries or feedback, chat with us at unifi.com.my for fast and reliable online assistance. Alternatively, you may tweet us at @helpmeunifi, leave your comments at fb.com/weareunifi or enjoy self-service assistance through TM Self Help website at unifi.com.my/selfhelp.

We look forward to serve you better.


Regards,

Nur Saadah Binti Abdul Habib
E-mail Team
Unifi