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> Official TM UniFi High Speed Broadband Thread V22, ( -_・) ︻デ═一▸ Maxis & Time (Unifi)

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TSMika
post Sep 15 2015, 10:57 PM, updated 4y ago

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Malaysia High Speed Broadband Project


Welcome To The Official TM UniFi High Speed Broadband Thread V22

Previous UniFi Threads
V1 V2 V3 V4 V5 V6 V7 V8 V9 V10 V11 V12 V13 V14 V15 V16 V17 V18 V19 V20 V21

LYN UniFi Users
TM UniFi Coverage & Subscribers: V1 V2

About UniFi: Home "VIP" Office "BIZ"

PLEASE READ BEFORE YOU PROCEED
10 Things You Should Know About UniFi

1. This service is a 24- month contract and a termination fee of RM500 is chargeable for termination of service within the contract period.

2. If your premises reside in high rise building served via copper, you must terminate your existing Streamyx service (if any).

3. Minimal drilling is required for fibre installation to the premise. You will be responsible for providing TV and 4-socket extension cord to complete the installation. No installation appointment will be made for premises under renovation.

4. All triple play services (internet, voice and TV) must be activated during service installation. Partial service activation is not allowed.

5. UniFi is a wired broadband service. Wireless connectivity is an option and is subject to interference and obstructions factor.

6. UniFi account owner or authorised contact person must be available during the service installation. For high rise premises, owners are required to make arrangement with Building Management Office for installation permission, internal cabling and access to telecommunication room.

7. Installation fee includes external cable entrance up to the internal wiring with maximum of 15 metres for fiber cable, 15 meters for Ethernet/phone cables and 30 metres for casing (raceway). Additional charges will be applied for cable more than 15 metres and 30 metres casing (raceway) and charges will be included in your UniFi bill.

8. For other non-standard installation e.g. wiring above ceiling, underground and conceal wiring, you may appoint your own contractor or deal directly with TM appointed contractor. Payment will be made directly to the contractor.

9. Please provide correct and valid Billing Address / Postal Address. Select either paper bill or e-mail bill (please provide valid and preferred e-mail address). Bill is also accessible at myUniFi (https://occ.unifi.my). TM may impose a minimal monthly charge for paper bill with notification given.

10. All UniFi equipment provided by TM is subject to 12 months warranty period.

IMPORTANT NOTES (MUST READ)

Internal Wiring
Minimal drilling is required for fibre installation to the premise to allow fibre cable entrance into the house. Internal concealed wiring will not be carried out by TM. However, customers can arrange their own or choose from TM’s authorised list of contractors at their own expense. TM shall propose the recommended list of contractor for the concealed wiring (wall or ceiling). As this is beyond the job scope of RNO, customer will deal and make payment directly to the contractor. Operationally, reappointment is to be arranged when the conceal wiring is completed. Customer is required to inform TM for installation appointment.
Premise currently under renovation
During installation day, TM will not proceed if the customer premise is under renovation unless insist by customer, TM will charge customer accordingly if request for other appointment time. Customers who are having their home renovated are advised to inform TM prior setting service installation appointment. TM shall not be responsible for any damages resulted from construction and renovation done by customer through third party during or after the installation.
Customer Unreachable and Change of Appointment
Premise inaccessibility or deferment of installation appointment upon the installation team’s arrival at a customer’s premise will be subject to a charge of RM100. Re-appointment will be subject to time slot availability.
High-Rise VDSL & FTTH
For high-rise (condos, apartment, office building) ,TM would require to access the MDF/SDF room to physically activate the port which normally locked by the Building Management/Maintenance. Therefore, customers are required to communicate and make arrangement with your Building Management/Maintenance Office to ensure someone is available to grant the access to TM UniFi Installer to MDF/SDF room during the installation time. Without the access to MDF/SDF room, installation cannot be performed and TM has to revisit which will incur unnecessary cost to customer.
In the case of copper wired building that uses VDSL2 technology, successful delivery of UniFi services is subject to technical testing. TM has the right to cancel the order should the building copper wire is deemed as not passing the technical test or not ready to deliver the service.

Requirements & Installation Guide
   


From making an appointment to the signing-off of the Service Acceptance Form, here is a complete step-by-step process of how we bring UniFi into your home or office.

Step 1: Appointment

Appointment is made at the point of registration. You may choose your preferred date and time for UniFi installation but please note that installation for FTTx (Fibre to the Home or Office) is expected to take between 4-8 hours, and for VDSL2, 2-3 hours.

24 hours prior to the agreed installation date and time, the TM UniFi Centre will call you for a final confirmation. Our UniFi technician will also call you just before he goes to the agreed address of installation.

Step 2: Site Assessment

Upon arrival at your home or office, our technician will brief you on the step-by-step process of the entire installation. This includes:

(i) Site assessessment (outdoor and indoor)
(ii) Cable entrance (drilling point for FTTx)
(iii) Equipment termination point
(iv) Route of wiring

In the case of FTTx installation, our technician will determine the location of the Fibre Distribution Point (FDP), whether it is located on an overhead pole, or underground. If the underground fibre access is blocked due to any home or office renovation, it may require a longer installation period than for overhead fibre access installation.

For VDSL2, site assessment is much quicker since our technician need only access the building’s MDF room and perform the necessary cabling there.
Note: VDSL2 - your existing Streamyx or Business Broadband access will be disabled during this exercise.

Step 3: Installation

It's time to complete the installation process. As part of this process, some minimal drilling may be required. After laying the cables we will determine which modem is suitable for your home. Indoor installation requires more time as our technician needs to lay the internal fibre optic cable. Cables of sufficient length will be provided. However, in cases where additional cable lengths are required, some minimal charges will be incurred. To prevent unsightly wiring, wires and cables will be housed in proper casings.

However, if you wish it to be a drill-free installation, and if the fibre optic cables are required to be pulled through your home or office ceiling, we have a panel of contractors that you can work with, the costs of which will be borne by you.

VDSL2 does not require drilling since UniFi connection will come from the existing phone jack in your home or office. For this premise type, indoor installation requires minimal setup time.

Step 4: Equipment Setup

After laying all the cables, it’s time to connect the equipment. Our technician will first set up the BTU followed by Premise Gateway, Set-top-Box (for Residential package only) and DECT Phone. Once the equipment is tested and works properly, our technician will then show you that all the services are in working order.

Step 5: Completion

You are required to sign-off a Service Acceptance Form (SAF) as part of the process to complete the installation work. For a complete understanding of what TM UniFi service is, please read the terms and conditions in your service agreement.

The fibre of UniFi: http://www.themalaysianinsider.com/feature...fibre-of-unifi/
Getting Unified – A walkthrough: http://www.themalaysianinsider.com/feature...-a-walkthrough/
The Unifi Installation – My Experience: http://www.shaolintiger.com/2010/12/29/the...-my-experience/

UniFi Set Up


* Thanks to TM twitter for the tweets, links to the article, blog (ShaolinTiger) & video (TheXMagellan)

klseet website for information on TM UniFi
http://klseet.com/

rizvanrp website of the unofficial HSBB (UniFi) "handbook"
http://unifi.athena.my/
» Click to show Spoiler - click again to hide... «


HyppTV
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What is HyppTV ?
» Click to show Spoiler - click again to hide... «

HyppTV - Entertainment All The Time
» Click to show Spoiler - click again to hide... «

HyppTV Link: YouTube F.A.Q


Added on TM UniFi Glossary Menu
TM UniFi Announcement & News

Terms & Conditions: Home "VIP" Office "BIZ"

Official Website: TM Website TM Twitter TM Connects UniFi Website UniFi HyppTV

Related Website: UniFi Wikipedia UniFi YouTube UniFi Facebook

Customer Link: Customer Account Customer E-Mail Customer Rewards "TM Rewards"

Online Help & Support: Billing Guide Payment Guide Support Guide Speedometer F.A.Q

Technical Assistance 24/7: 1300-88-1221
E-Mail Support: unifi@tm.com.my

user posted image user posted image


Added on LATEST TM UniFi PROMOTION !!
LATEST TM UniFi PROMOTION !!

Promotion Period UniFi Package Price/Month (Exclusive GST) Promotion Summary
15/10/15 - 31/12/15 ADV30 (30Mbps) Bundle Aneka Pack RM179 Only 5Mbps Upload & No FREE Call
15/10/15 - 31/12/15 ADV30 (30Mbps) Bundle Varnam Pack RM179 Only 5Mbps Upload & No FREE Call
15/10/15 - 31/12/15 ADV30 (30Mbps) Bundle Ruby Pack RM189 Only 5Mbps Upload & No FREE Call
15/10/15 - 31/12/15 ADV30 (30Mbps) Bundle Jumbo Pack RM209 Only 5Mbps Upload & No FREE Call
15/10/15 - 31/12/15 ADV50 (50Mbps) Bundle Aneka Pack RM229 Only 10Mbps Upload & No FREE Call
15/10/15 - 31/12/15 ADV50 (50Mbps) Bundle Varnam Pack RM229 Only 10Mbps Upload & No FREE Call
15/10/15 - 31/12/15 ADV50 (50Mbps) Bundle Ruby Pack RM239 Only 10Mbps Upload & No FREE Call
15/10/15 - 31/12/15 ADV50 (50Mbps) Bundle Jumbo Pack RM259 Only 10Mbps Upload & No FREE Call

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Added on Agreement
Maxis & P1 agreement on using TM UniFi HSBB Access Services !!
Agreement with Maxis on 15-12-2010 Agreement with P1 on 13-10-2011
user posted image user posted image
So, even you apply Maxis or P1 Fibre, it's in high percentage that you are using TM UniFi HSBB Access Services !! laugh.gif

Partnership on Developing a Next-Generation LTE Infrastructure
Agreement with SK Telecom Co. Ltd, Green Packet Berhad (GP) & Packet One Sdn. Bhd. (P1) on 27-03-2014
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This post has been edited by Mika: Oct 25 2015, 12:15 AM
regnessem
post Sep 15 2015, 11:03 PM

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fuh.. just got back my internet after over 24 hours of disruption.. sweat.gif
Boy96
post Sep 15 2015, 11:10 PM

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TM claims they never throttle youtube

Attached Image

Then why speedtest still can get 30mbps but youtube buffering is as slow as a snail?
jolmy
post Sep 15 2015, 11:13 PM

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I called TM at 1300888123 (from mobile phone) earlier this month to request upgrade VIP10 to UniFi 30Mbps + Ruby Pack for RM209 via the TM Sales team. I enquired if I can still get the FREE calls to TM fixed line numbers, and was told they can still offer me that.

However, a few days later when I called in to check on my upgrade status, the customer service rep could only tell me there is no more free calls for the UniFi 30Mbps plan.

Yesterday, I made a call to a TM fixed line. Today I logged in to OCC to check my unbilled amount, it still shows RM0.00 for Voice. Will check it again in next few days to double confirm that it is still free.

So I guess, you could still try call 100/1300888123 and speak to TM Sales team to upgrade while retain your FREE calls to TM fixed line.
jolmy
post Sep 15 2015, 11:16 PM

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QUOTE(Boy96 @ Sep 15 2015, 11:10 PM)
TM claims they never throttle youtube

» Click to show Spoiler - click again to hide... «


Then why speedtest still can get 30mbps but youtube buffering is as slow as a snail?
*
I actually noticed since some time ago that TM actually caches YouTube videos at a server located in JB for faster access. If for some reason you are the first person using TM to play a YouTube video, the video may actually buffer/slow, but reloading it may help speed things up. Possibly it is due to some congestion at the international links I suppose. For popular videos, chances are the video is already cached in JB and hence you should have no problem streaming it at full speed.
leetan33
post Sep 15 2015, 11:17 PM

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What's going on lately? Youtube loading speed is so slow.
Boy96
post Sep 15 2015, 11:18 PM

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QUOTE(jolmy @ Sep 15 2015, 11:16 PM)
I actually noticed since some time ago that TM actually caches YouTube videos at a server located in JB for faster access. If for some reason you are the first person using TM to play a YouTube video, the video may actually buffer/slow, but reloading it may help speed things up. Possibly it is due to some congestion at the international links I suppose. For popular videos, chances are the video is already cached in JB and hence you should have no problem streaming it at full speed.
*
As of now. Even popular videos are very slow
jolmy
post Sep 15 2015, 11:27 PM

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QUOTE(Boy96 @ Sep 15 2015, 11:18 PM)
As of now. Even  popular videos are very slow
*
I just tried stream 1080 video and no problem at all.
shinchan5347
post Sep 15 2015, 11:56 PM

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Still wondering why unifi have issues with youtube and apple store recently??
jusbella
post Sep 16 2015, 01:02 AM

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There is no VPN to have smooth youtube.
nyunyu
post Sep 16 2015, 02:02 AM

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Just curious, those who had problem with streaming speed, did you tried with IPv6? Just curious if only IPv4 affected since my connection is fine.
wilson1stop
post Sep 16 2015, 02:08 AM

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QUOTE(Boy96 @ Sep 16 2015, 12:10 AM)
TM claims they never throttle youtube

Attached Image

Then why speedtest still can get 30mbps but youtube buffering is as slow as a snail?
*
Hmm, maybe you asked wrong question?
Should be use the term of Managed Speed during Peak hours or Network Congested....
Moogle Stiltzkin
post Sep 16 2015, 02:20 AM

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anyone else using unifi 30mbps ? what kinda of speeds are you seeing when torrent :/ ?

for me i notice foreign sources, but the speed will only max out at tops 2MB/s rather than 3.75 MB/s

thats roughly 60 ish% of total download speed for 30mbps for international sources :{

is anyone getting a different result ? Not sure if i should complain to tmnut ..... (they normally only bother about local speed -.-; )

so effectively i'm only just getting a little bit more than 1.2MB/s from my previous 10mbps, but upload down from 10mbps to 5mbps.

from my logs for 1 torrent download you can see precisely where my download maxes out. i even conveniently highlighted it in a red box sad.gif
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I also checked my tixati torrent client to see what countries the peers were from. none of them were locally malaysian or singaporean. so truly international peers hmm.gif

torrent is well seeded, so i doubt that is the issue rolleyes.gif



other than torrent speed issue, my second issue is with gaming latency. normally i'd get 200ms-230ms to the US which was fine for me. but lately it's been quite slow, 300ms+ spiking up to 1k ms..... this is very unplayable in Diablo 3, as in worse case i'm usually lagging 20 seconds behind whats actually happening in game. So you can imagine how bad that is while doing grift 63s..... i just could not keep up with the group cause i kept dying because i could not see what was going on in real time X_X:

this latency issue tends to occur sometime around late evening... it gets pronounced around this period shakehead.gif


QUOTE(Boy96 @ Sep 15 2015, 11:10 PM)
TM claims they never throttle youtube

Attached Image

Then why speedtest still can get 30mbps but youtube buffering is as slow as a snail?
*
from my own real world testing, youtubr 1080p @ 60 fps video takes little time to cache, and play. doesn't stutter while waiting on loading more content in cache, so it plays smoothly. even when fast forward timeline it caches in the same quick amount of time by few seconds only. This is definitely better than before on 10mbps where using the same quality settings, it would stutter because the download could not keep up to keep a smooth viewing experience.

as such for youtube i don't have an issue doh.gif

haven't tested for 4k reso netflix :/ but i don't have 4k monitor so .... lel


This post has been edited by Moogle Stiltzkin: Sep 16 2015, 02:47 AM
MystiqueLife
post Sep 16 2015, 05:51 AM

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Moogle, you're using copper or fiber?
What's your latency to D3 servers?
Harapan
post Sep 16 2015, 06:24 AM

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Is the Youtube problem with only with Unifi or with all service providers?

emenwai
post Sep 16 2015, 06:58 AM

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before this I posted that after changing from my stock Dir 615 to L7, my Unifi 30 speed decrese from 30mbps to 20mbps, today I tried connecting my laptop with cable, and there it goes, back to 30mbps again, but when i connected using wireless, its 20mbps. its the L7 problem.
raynman
post Sep 16 2015, 06:58 AM

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QUOTE(nyunyu @ Sep 16 2015, 02:02 AM)
Just curious, those who had problem with streaming speed, did you tried with IPv6? Just curious if only IPv4 affected since my connection is fine.
*
I am a VIP5 user and I have absolutely no problems with Youtube streaming at 1080p.

I am using OpenDNS with IPv6. (See the IPv6 indicator at the top right corner of my posting).

Does using IPv6 really make a difference?

raynman
post Sep 16 2015, 07:15 AM

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QUOTE(emenwai @ Sep 16 2015, 06:58 AM)
before this I posted that after changing from my stock Dir 615 to L7, my Unifi 30 speed decrese from 30mbps to 20mbps, today I tried connecting my laptop with cable, and there it goes, back to 30mbps again, but when i connected using wireless, its 20mbps. its the L7 problem.
*
Then you should use back your DIR-615. smile.gif

kebeckham7
post Sep 16 2015, 07:20 AM

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anyone from kuala terengganu subscribe unifi already?....i heard tm already open unifi service certain area in kuala terengganu....
christina1
post Sep 16 2015, 08:44 AM

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QUOTE(Moogle Stiltzkin @ Sep 16 2015, 02:20 AM)
anyone else using  unifi 30mbps ? what kinda of speeds are you seeing when torrent :/ ?

for me i notice foreign sources, but the speed will only max out at tops 2MB/s rather than 3.75 MB/s

thats roughly 60 ish% of total download speed for 30mbps for international sources :{

is anyone getting a different result ? Not sure if i should complain to tmnut ..... (they normally only bother about local speed -.-; )

so effectively i'm only just getting a little bit more than 1.2MB/s from my previous 10mbps, but upload down from 10mbps to 5mbps.

from my logs for 1 torrent download you can see precisely where my download maxes out. i even conveniently highlighted it in a red box  sad.gif
user posted image

I also checked my tixati torrent client to see what countries the peers were from. none of them were locally malaysian or singaporean. so truly international peers  hmm.gif

torrent is well seeded, so i doubt that is the issue  rolleyes.gif
other than torrent speed issue, my second issue is with gaming latency. normally i'd get 200ms-230ms to the US which was fine for me. but lately it's been quite slow, 300ms+ spiking up to 1k ms..... this is very unplayable in Diablo 3, as in worse case i'm usually lagging 20 seconds behind whats actually happening in game. So you can imagine how bad that is while doing grift 63s..... i just could not keep up with the group cause i kept dying because i could not see what was going on in real time X_X:

this latency issue tends to occur sometime around late evening... it gets pronounced around this period  shakehead.gif
from my own real world testing, youtubr 1080p @ 60 fps video takes little time to cache, and play. doesn't stutter while waiting on loading more content in cache, so it plays smoothly. even when fast forward timeline it caches in the same quick amount of time by few seconds only. This is definitely better than before on 10mbps where using the same quality settings, it would stutter because the download could not keep up to keep a smooth viewing experience.

as such for youtube i don't have an issue doh.gif

haven't tested for 4k reso netflix :/ but i don't have 4k monitor so .... lel
*
How much u paying for it ? Did you take jumbo pack ? Did they offer you TM to TM free calls?


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