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Unifi Official TM UniFi High Speed Broadband Thread V19, ( -_・) ︻デ═一▸ Maxis & Time

post May 15 2014, 08:07 PM, updated 8y ago

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Malaysia High Speed Broadband Project

Welcome To The Official TM UniFi High Speed Broadband Thread V19

Previous UniFi Threads
V1 V2 V3 V4 V5 V6 V7 V8 V9 V10 V11 V12 V13 V14 V15 V16 V17 V18

LYN UniFi Users
TM UniFi Coverage & Subscribers: V1 V2

About UniFi: Home "VIP" Office "BIZ"

10 Things You Should Know About UniFi

1. This service is a 24- month contract and a termination fee of RM500 is chargeable for termination of service within the contract period.

2. If your premises reside in high rise building served via copper, you must terminate your existing Streamyx service (if any).

3. Minimal drilling is required for fibre installation to the premise. You will be responsible for providing TV and 4-socket extension cord to complete the installation. No installation appointment will be made for premises under renovation.

4. All triple play services (internet, voice and TV) must be activated during service installation. Partial service activation is not allowed.

5. UniFi is a wired broadband service. Wireless connectivity is an option and is subject to interference and obstructions factor.

6. UniFi account owner or authorised contact person must be available during the service installation. For high rise premises, owners are required to make arrangement with Building Management Office for installation permission, internal cabling and access to telecommunication room.

7. Installation fee includes external cable entrance up to the internal wiring with maximum of 15 metres for fiber cable, 15 meters for Ethernet/phone cables and 30 metres for casing (raceway). Additional charges will be applied for cable more than 15 metres and 30 metres casing (raceway) and charges will be included in your UniFi bill.

8. For other non-standard installation e.g. wiring above ceiling, underground and conceal wiring, you may appoint your own contractor or deal directly with TM appointed contractor. Payment will be made directly to the contractor.

9. Please provide correct and valid Billing Address / Postal Address. Select either paper bill or e-mail bill (please provide valid and preferred e-mail address). Bill is also accessible at myUniFi (https://occ.unifi.my). TM may impose a minimal monthly charge for paper bill with notification given.

10. All UniFi equipment provided by TM is subject to 12 months warranty period.


Internal Wiring
Minimal drilling is required for fibre installation to the premise to allow fibre cable entrance into the house. Internal concealed wiring will not be carried out by TM. However, customers can arrange their own or choose from TM’s authorised list of contractors at their own expense. TM shall propose the recommended list of contractor for the concealed wiring (wall or ceiling). As this is beyond the job scope of RNO, customer will deal and make payment directly to the contractor. Operationally, reappointment is to be arranged when the conceal wiring is completed. Customer is required to inform TM for installation appointment.
Premise currently under renovation
During installation day, TM will not proceed if the customer premise is under renovation unless insist by customer, TM will charge customer accordingly if request for other appointment time. Customers who are having their home renovated are advised to inform TM prior setting service installation appointment. TM shall not be responsible for any damages resulted from construction and renovation done by customer through third party during or after the installation.
Customer Unreachable and Change of Appointment
Premise inaccessibility or deferment of installation appointment upon the installation team’s arrival at a customer’s premise will be subject to a charge of RM100. Re-appointment will be subject to time slot availability.
High-Rise VDSL & FTTH
For high-rise (condos, apartment, office building) ,TM would require to access the MDF/SDF room to physically activate the port which normally locked by the Building Management/Maintenance. Therefore, customers are required to communicate and make arrangement with your Building Management/Maintenance Office to ensure someone is available to grant the access to TM UniFi Installer to MDF/SDF room during the installation time. Without the access to MDF/SDF room, installation cannot be performed and TM has to revisit which will incur unnecessary cost to customer.
In the case of copper wired building that uses VDSL2 technology, successful delivery of UniFi services is subject to technical testing. TM has the right to cancel the order should the building copper wire is deemed as not passing the technical test or not ready to deliver the service.

Requirements & Installation Guide

From making an appointment to the signing-off of the Service Acceptance Form, here is a complete step-by-step process of how we bring UniFi into your home or office.

Step 1: Appointment

Appointment is made at the point of registration. You may choose your preferred date and time for UniFi installation but please note that installation for FTTx (Fibre to the Home or Office) is expected to take between 4-8 hours, and for VDSL2, 2-3 hours.

24 hours prior to the agreed installation date and time, the TM UniFi Centre will call you for a final confirmation. Our UniFi technician will also call you just before he goes to the agreed address of installation.

Step 2: Site Assessment

Upon arrival at your home or office, our technician will brief you on the step-by-step process of the entire installation. This includes:

(i) Site assessessment (outdoor and indoor)
(ii) Cable entrance (drilling point for FTTx)
(iii) Equipment termination point
(iv) Route of wiring

In the case of FTTx installation, our technician will determine the location of the Fibre Distribution Point (FDP), whether it is located on an overhead pole, or underground. If the underground fibre access is blocked due to any home or office renovation, it may require a longer installation period than for overhead fibre access installation.

For VDSL2, site assessment is much quicker since our technician need only access the building’s MDF room and perform the necessary cabling there.
Note: VDSL2 - your existing Streamyx or Business Broadband access will be disabled during this exercise.

Step 3: Installation

It's time to complete the installation process. As part of this process, some minimal drilling may be required. After laying the cables we will determine which modem is suitable for your home. Indoor installation requires more time as our technician needs to lay the internal fibre optic cable. Cables of sufficient length will be provided. However, in cases where additional cable lengths are required, some minimal charges will be incurred. To prevent unsightly wiring, wires and cables will be housed in proper casings.

However, if you wish it to be a drill-free installation, and if the fibre optic cables are required to be pulled through your home or office ceiling, we have a panel of contractors that you can work with, the costs of which will be borne by you.

VDSL2 does not require drilling since UniFi connection will come from the existing phone jack in your home or office. For this premise type, indoor installation requires minimal setup time.

Step 4: Equipment Setup

After laying all the cables, it’s time to connect the equipment. Our technician will first set up the BTU followed by Premise Gateway, Set-top-Box (for Residential package only) and DECT Phone. Once the equipment is tested and works properly, our technician will then show you that all the services are in working order.

Step 5: Completion

You are required to sign-off a Service Acceptance Form (SAF) as part of the process to complete the installation work. For a complete understanding of what TM UniFi service is, please read the terms and conditions in your service agreement.

The fibre of UniFi: http://www.themalaysianinsider.com/feature...fibre-of-unifi/
Getting Unified – A walkthrough: http://www.themalaysianinsider.com/feature...-a-walkthrough/
The Unifi Installation – My Experience: http://www.shaolintiger.com/2010/12/29/the...-my-experience/

UniFi Set Up

* Thanks to TM twitter for the tweets, links to the article, blog (ShaolinTiger) & video (TheXMagellan)

klseet website for information on TM UniFi

rizvanrp website of the unofficial HSBB (UniFi) "handbook"
» Click to show Spoiler - click again to hide... «

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What is HyppTV ?
» Click to show Spoiler - click again to hide... «

HyppTV - Entertainment All The Time
» Click to show Spoiler - click again to hide... «

HyppTV Link: YouTube F.A.Q

Added on TM UniFi Glossary Menu
TM UniFi Announcement & News

Terms & Conditions: Home "VIP" Office "BIZ"

Official Website: TM Website TM Twitter TM Connects UniFi Website UniFi HyppTV

Related Website: UniFi Wikipedia UniFi YouTube UniFi Facebook

Customer Link: Customer Account Customer E-Mail Customer Rewards "TM Rewards"

Online Help & Support: Billing Guide Payment Guide Support Guide Speedometer F.A.Q

Technical Assistance 24/7: 1300-88-1221
E-Mail Support: unifi@tm.com.my

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Promotion Period UniFi Package Package Price/Month Promotion Summary
15/01/15 - 15/04/15 VIP10 (10Mbps) Bundle JumboPack RM209 Bundle HyppTV JumboPack with 88 Channel worth RM276/Month
15/01/15 - 15/04/15 VIP20 (20Mbps) Bundle JumboPack RM259 Bundle HyppTV JumboPack with 88 Channel worth RM276/Month

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NOTICE: Please note that if you have just applied for TM UniFi and receive a phone call from someone claiming to be from TM offering other Internet plan without the free HyppTV and free Cordless Dect Phone at lower price, they are not from TM. They are actually Maxis agents trying to hijack orders from TM. Please note that if you decided to go for Maxis Fibre, you will miss out all the goodies of HyppTV and unlimited free calls to all TM fixed line nationwide and cheaper call rate to all mobile networks. Also better HSBB customer support as TM are the provider of the HSBB pipeline & not 3rd Party Licensed Provider. PLEASE BE AWARE !!

Added on Agreement
Maxis & P1 agreement on using TM UniFi HSBB Access Services !!
Agreement with Maxis on 15-12-2010 Agreement with P1 on 13-10-2011
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So, even you apply Maxis or P1 Fibre, it's in high percentage that you are using TM UniFi HSBB Access Services !! laugh.gif

Partnership on Developing a Next-Generation LTE Infrastructure
Agreement with SK Telecom Co. Ltd, Green Packet Berhad (GP) & Packet One Sdn. Bhd. (P1) on 27-03-2014
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This post has been edited by Mika: Jan 16 2015, 05:21 PM
post May 15 2014, 09:11 PM

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post May 15 2014, 09:33 PM

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Congratz on v19
post May 15 2014, 11:33 PM

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Hey, i just wanted to ask you whether the unifi is ready in my area?

There are Unifi fibre cables installed during the early of April. I asked the guy installing the cables.

He said the unifi will be available around the 1st week of May.

Attached Image

Here is the pictures of the cables

My address is Block A-15, Townhouse, No.74, Persiaran Tropicana,
Mutiara Tropicana, 47410, PJ, Selangor.


post May 16 2014, 06:57 AM

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How does the Maxis Broadband compare to Unifi?
post May 16 2014, 09:46 AM

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QUOTE(Harapan @ May 16 2014, 06:57 AM)
How does the Maxis Broadband compare to Unifi?
Never trust the Maxis Fibre. Speed cap @ 512kbps from 7pm till 2am everyday nod.gif
post May 16 2014, 09:48 AM

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Hi All,

Will Unifi sports package be showing all the World Cup 2014 matches?
post May 16 2014, 11:27 AM

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Guys, my wifi router DIR 615 is showing light only at the power. No activity light on the internet and WAN. Does this means it is kong d?
post May 16 2014, 11:32 AM

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QUOTE(PJusa @ May 15 2014, 06:38 PM)
you will need to install the dlink share software. only one computer can access the HDD at the same time. here is the manual

QUOTE(Alpha Wolf @ May 15 2014, 07:34 PM)
Oh right, I forgot about this. blush.gif But only because having to install additional stuff on your PC makes it so unappealing.
agree with this liao. I tot it's simple sharing like Asus one u can access the router page to pull the file to stream. but the asus router pricey sweat.gif
post May 16 2014, 06:15 PM

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From: Seremban - Putrajaya

QUOTE(Harapan @ May 16 2014, 06:57 AM)
How does the Maxis Broadband compare to Unifi?
I heard soo many bad feedback from Maxis Fiber user. U can try Google
post May 16 2014, 07:20 PM

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QUOTE(amirudin920927 @ May 16 2014, 06:15 PM)
I heard soo many bad feedback from Maxis Fiber user. U can try Google
Not all ppl are facing issue with Maxis Fiber. Some of my friends get full speed on Maxis Fiber 10 and 20 MB
post May 16 2014, 07:40 PM

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anyone subscribe the 10mb package with rm169 only?
friend of mine told me that he got offered from TM, through the telemarketer.

post May 16 2014, 09:13 PM
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QUOTE(Ryk @ May 16 2014, 07:40 PM)
anyone subscribe the 10mb package with rm169 only?
friend of mine told me that he got offered from TM, through the telemarketer.
RM 169 if TM calls you.
RM 179 if you call TM.
post May 16 2014, 10:05 PM

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uninut got problem???
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post May 17 2014, 01:14 AM

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Hye..i just want to ask..if i want to upgrade the unifi equipments to the latest..is there any charge for it?i've seen my fren's equipments...the modem n router are silver..mine are white and orange..plus for the top box set(hyptv)..it got usb port that can read pendrive..and can be a player...any suggestion?tq... biggrin.gif
post May 17 2014, 02:36 PM

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I had used 20mb unifi since 2011, would like to downgrade it to 5mb, however i was told that i need to pay another rm200 for the downgrade.. is it true?

Others solution i hv is
-terminate unifi and reapply which i will be tied for another 1 year
-terminata unifi and jump to maxis home fibre

and let say if i downgrade the unifi by paying rm200, am i bound for another 2 year contract with tm?
and what i should i bring when i terminate the unifi? the hypp tv box., anything else?
post May 17 2014, 03:41 PM

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From: Taman Pekaka, Sg. Dua, Gelugor, Penang

hi there, ive relocated from ipoh to lestari putra near equine park, seri kembangan since early april. applied for relocation, till now they are saying no port. full port and etc.

Went to Tm Point twice, they ask me to wait, but still no advice on whether i should upgrade to streamyx. I dunno what to do but wait n wait. Any idea on what is the next step ?
post May 17 2014, 04:15 PM

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QUOTE(Icehart @ May 16 2014, 09:13 PM)
RM 169 if TM calls you.
RM 179 if you call TM.
Not necessary, I received call from TM offering RM179 to upgrade from VIP5 to VIP10, I asked isn't it there is Rm169 offer as well? The CS said currently the offer available is RM179.

So it may depend on their offering.

post May 17 2014, 04:43 PM

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Want to ask, changing ownership require both parties (old owner and new owner) to be on the spot?
post May 17 2014, 06:01 PM

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Anyone facing unifi down on jln ipoh?

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