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> Official TM UniFi High Speed Broadband Thread V33, Enjoy Your UniFi (Unifi)

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TSsHawTY
post Mar 24 2018, 12:22 PM, updated 3y ago

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Welcome To The Official TM UniFi High Speed Broadband Thread V33

Previous UniFi Threads
V1 | V2 | V3 | V4 | V5 | V6 | V7 | V8 | V9 | V10
V11 | V12 | V13 | V14 | V15 | V16 | V17 | V18 | V19 | V20
V21 | V22 | V23 | V24 | V25 | V26 | V27 | V28 | V29 | V30
V31 | V32

LYN UniFi Users
TM UniFi Coverage & Subscribers: V1 V2

About UniFi: UniFi ADVANCE UniFi PRO UniFi BIZ ADVANCE UniFi BIZ PRO

Complain to SKMM/CFM: SKMM CFM


PLEASE READ BEFORE YOU PROCEED
10 Things You Should Know About UniFi

1. This service is a 24- month contract and a termination fee of RM500 is chargeable for termination of service within the contract period.

2. If your premises reside in high rise building served via copper, you must terminate your existing Streamyx service (if any).

3. Minimal drilling is required for fibre installation to the premise. You will be responsible for providing TV and 4-socket extension cord to complete the installation. No installation appointment will be made for premises under renovation.

4. All triple play services (internet, voice and TV) must be activated during service installation. Partial service activation is not allowed.

5. UniFi is a wired broadband service. Wireless connectivity is an option and is subject to interference and obstructions factor.

6. UniFi account owner or authorised contact person must be available during the service installation. For high rise premises, owners are required to make arrangement with Building Management Office for installation permission, internal cabling and access to telecommunication room.

7. Installation fee includes external cable entrance up to the internal wiring with maximum of 15 metres for fiber cable, 15 meters for Ethernet/phone cables and 30 metres for casing (raceway). Additional charges will be applied for cable more than 15 metres and 30 metres casing (raceway) and charges will be included in your UniFi bill.

8. For other non-standard installation e.g. wiring above ceiling, underground and conceal wiring, you may appoint your own contractor or deal directly with TM appointed contractor. Payment will be made directly to the contractor.

9. Please provide correct and valid Billing Address / Postal Address. Select either paper bill or e-mail bill (please provide valid and preferred e-mail address). Bill is also accessible at myUniFi (https://occ.unifi.my). TM may impose a minimal monthly charge for paper bill with notification given.

10. All UniFi equipment provided by TM is subject to 12 months warranty period.

IMPORTANT NOTES (MUST READ)

Internal Wiring
Minimal drilling is required for fibre installation to the premise to allow fibre cable entrance into the house. Internal concealed wiring will not be carried out by TM. However, customers can arrange their own or choose from TM’s authorised list of contractors at their own expense. TM shall propose the recommended list of contractor for the concealed wiring (wall or ceiling). As this is beyond the job scope of RNO, customer will deal and make payment directly to the contractor. Operationally, reappointment is to be arranged when the conceal wiring is completed. Customer is required to inform TM for installation appointment.
Premise currently under renovation
During installation day, TM will not proceed if the customer premise is under renovation unless insist by customer, TM will charge customer accordingly if request for other appointment time. Customers who are having their home renovated are advised to inform TM prior setting service installation appointment. TM shall not be responsible for any damages resulted from construction and renovation done by customer through third party during or after the installation.
Customer Unreachable and Change of Appointment
Premise inaccessibility or deferment of installation appointment upon the installation team’s arrival at a customer’s premise will be subject to a charge of RM100. Re-appointment will be subject to time slot availability.
High-Rise VDSL & FTTH
For high-rise (condos, apartment, office building) ,TM would require to access the MDF/SDF room to physically activate the port which normally locked by the Building Management/Maintenance. Therefore, customers are required to communicate and make arrangement with your Building Management/Maintenance Office to ensure someone is available to grant the access to TM UniFi Installer to MDF/SDF room during the installation time. Without the access to MDF/SDF room, installation cannot be performed and TM has to revisit which will incur unnecessary cost to customer.
In the case of copper wired building that uses VDSL2 technology, successful delivery of UniFi services is subject to technical testing. TM has the right to cancel the order should the building copper wire is deemed as not passing the technical test or not ready to deliver the service.

Installation Guide
 


From making an appointment to the signing-off of the Service Acceptance Form, here is a complete step-by-step process of how we bring UniFi into your home or office.

Step 1: Appointment

Appointment is made at the point of registration. You may choose your preferred date and time for UniFi installation but please note that installation for FTTx (Fibre to the Home or Office) is expected to take between 4-8 hours, and for VDSL2, 2-3 hours.

24 hours prior to the agreed installation date and time, the TM UniFi Centre will call you for a final confirmation. Our UniFi technician will also call you just before he goes to the agreed address of installation.

Step 2: Site Assessment

Upon arrival at your home or office, our technician will brief you on the step-by-step process of the entire installation. This includes:

(i) Site assessessment (outdoor and indoor)
(ii) Cable entrance (drilling point for FTTx)
(iii) Equipment termination point
(iv) Route of wiring

In the case of FTTx installation, our technician will determine the location of the Fibre Distribution Point (FDP), whether it is located on an overhead pole, or underground. If the underground fibre access is blocked due to any home or office renovation, it may require a longer installation period than for overhead fibre access installation.

For VDSL2, site assessment is much quicker since our technician need only access the building’s MDF room and perform the necessary cabling there.
Note: VDSL2 - your existing Streamyx or Business Broadband access will be disabled during this exercise.

Step 3: Installation

It's time to complete the installation process. As part of this process, some minimal drilling may be required. After laying the cables we will determine which modem is suitable for your home. Indoor installation requires more time as our technician needs to lay the internal fibre optic cable. Cables of sufficient length will be provided. However, in cases where additional cable lengths are required, some minimal charges will be incurred. To prevent unsightly wiring, wires and cables will be housed in proper casings.

However, if you wish it to be a drill-free installation, and if the fibre optic cables are required to be pulled through your home or office ceiling, we have a panel of contractors that you can work with, the costs of which will be borne by you.

VDSL2 does not require drilling since UniFi connection will come from the existing phone jack in your home or office. For this premise type, indoor installation requires minimal setup time.

Step 4: Equipment Setup

After laying all the cables, it’s time to connect the equipment. Our technician will first set up the BTU followed by Premise Gateway, Set-top-Box (for Residential package only) and DECT Phone. Once the equipment is tested and works properly, our technician will then show you that all the services are in working order.

Step 5: Completion

You are required to sign-off a Service Acceptance Form (SAF) as part of the process to complete the installation work. For a complete understanding of what TM UniFi service is, please read the terms and conditions in your service agreement.

The fibre of UniFi: http://www.themalaysianinsider.com/feature...fibre-of-unifi/
Getting Unified – A walkthrough: http://www.themalaysianinsider.com/feature...-a-walkthrough/
The Unifi Installation – My Experience: http://www.shaolintiger.com/2010/12/29/the...-my-experience/

UniFi Set Up


* Thanks to TM twitter for the tweets, links to the article, blog (ShaolinTiger) & video (TheXMagellan)

klseet website for information on TM UniFi
http://klseet.com/
What is HyppTV ?
» Click to show Spoiler - click again to hide... «

HyppTV - Entertainment All The Time
» Click to show Spoiler - click again to hide... «



HyppTV Link: YouTube F.A.Q


Added on TM UniFi Glossary Menu
TM UniFi Announcement & News

Official Website: TM Website TM Twitter TM Connects UniFi Website UniFi HyppTV

Related Website: UniFi Wikipedia UniFi YouTube UniFi Facebook

Customer Link: Customer Account Customer Rewards "TM Rewards"

Online Help & Support: Billing Guide Payment Guide OnlineHelp Speedometer F.A.Q

Technical Assistance 24/7: 100
E-Mail Support: [email protected]

Complain to SKMM/CFM: SKMM CFM

TSsHawTY
post Mar 24 2018, 12:22 PM

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fruitie
post Mar 24 2018, 12:24 PM

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QUOTE(zuhairabakar @ Mar 24 2018, 11:53 AM)
TM called me to upgrade my streamyx 2mbps to unifi 30mbps from RM 110 to RM 139

Is it worth the upgrade? Current streamyx contract will end on Sept. And the new 2 years contract renewal is killing me  mega_shok.gif

I always be thinking that in two years time, there always be a new better plan coming  unsure.gif
*
Streamyx vs UniFi totally cannot compare. Moreover it's 2Mbps vs 30Mbps, totally different. Try UniFi and you will never want to return back to Streamyx. What can you do with 2Mbps?

Moreover, why so worried of contract? You foresee you will not use Internet one day? I always upgrade even before my contract ends, only last round I managed to keep until contract ended because TM free upgraded me from 30 to 50Mbps during contract period. Few months after that got offered to top up RM 10 for 100Mbps which I agreed but contract refreshed 24 months again. Not an issue because it's at my sister's place and her house needs a permanent Internet.
enduser
post Mar 24 2018, 12:25 PM

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QUOTE(zuhairabakar @ Mar 24 2018, 11:53 AM)
TM called me to upgrade my streamyx 2mbps to unifi 30mbps from RM 110 to RM 139

Is it worth the upgrade? Current streamyx contract will end on Sept. And the new 2 years contract renewal is killing me  mega_shok.gif

I always be thinking that in two years time, there always be a new better plan coming  unsure.gif
*
Its worth it...good deal. Ur starting price is lower, later on got offer +rm10 for 50mbps or 100mbps..just relax n wait..they will call u to upgrade smile.gif

For upgrade offered by tm u would not be penalised. Dun worry about the 2yrs contract.
If u downgrade or early termination maybe they penalised u.
cskean
post Mar 24 2018, 12:27 PM

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After 2 months of complaining, finally my unifi is bill as it suppose to be...

Being paying RM6++ for 2 months of Unifi 100 package!!!
AnsonKC
post Mar 24 2018, 12:30 PM

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I just applied for advance 30 plan
any difference applying from authorized dealer vs tmpoint? is it faster to process if apply from tmpoint?
fruitie
post Mar 24 2018, 12:32 PM

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QUOTE(cskean @ Mar 24 2018, 12:27 PM)
After 2 months of complaining, finally my unifi is bill as it suppose to be...

Being paying RM6++ for 2 months of Unifi 100 package!!!
*
What happened? shocking.gif

QUOTE(AnsonKC @ Mar 24 2018, 12:30 PM)
I just applied for advance 30 plan
any difference applying from authorized dealer vs tmpoint? is it faster to process if apply from tmpoint?
*
I find some dealers can be very fast. I got mine via dealer and introduced to my friend, also equally fast. Installation within two days.
enduser
post Mar 24 2018, 12:36 PM

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QUOTE(AnsonKC @ Mar 24 2018, 12:30 PM)
I just applied for advance 30 plan
any difference applying from authorized dealer vs tmpoint? is it faster to process if apply from tmpoint?
*
U chk if apply online got 1 month free usage or try chk at shopback website maybe can get cashback smile.gif
cskean
post Mar 24 2018, 12:40 PM

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QUOTE(fruitie @ Mar 24 2018, 12:32 PM)
What happened? shocking.gif
Opt for the rm10 promo to double up the speed...

But not just only the speed was double, the monthly fee DOUBLED too!!

Went to TM point & call 100 for times, still keep charging the ridiculous price...

Until I cancelled my auto debit, only this month start to get things straight!!!

AnsonKC
post Mar 24 2018, 12:42 PM

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QUOTE(fruitie @ Mar 24 2018, 12:32 PM)
I find some dealers can be very fast. I got mine via dealer and introduced to my friend, also equally fast. Installation within two days.
*
my case is a little bit different. tmpoint says my address not supported and leave me no choice so i find dealer and they told me i can apply and request unifi to support my condo unit. (FYI my neighbours unit all have unifi already) will tm entertain my request? will it takes longer to process?
fruitie
post Mar 24 2018, 12:44 PM

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QUOTE(cskean @ Mar 24 2018, 12:40 PM)
Opt for the rm10 promo to double up the speed...

But not just only the speed was double, the monthly fee DOUBLED too!!

Went to TM point & call 100 for times, still keep charging the ridiculous price...

Until I cancelled my auto debit, only this month start to get things straight!!!
*
I remember you were one of the lucky ones who was paying RM 159 for 50Mbps. So now RM 169 for 100Mbps? brows.gif

QUOTE(AnsonKC @ Mar 24 2018, 12:42 PM)
my case is a little bit different. tmpoint says my address not supported and leave me no choice so i find dealer and they told me i can apply and request unifi to support my condo unit. (FYI my neighbours unit all have unifi already) will tm entertain my request? will it takes longer to process?
*
In that case, I wonder what the agent can do. Just make sure you don't pay this agent any fees to do such thing.
AnsonKC
post Mar 24 2018, 12:46 PM

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QUOTE(enduser @ Mar 24 2018, 12:36 PM)
U chk if apply online got 1 month free usage or try chk at shopback website maybe can get cashback smile.gif
*
i tried shopback and they tell me my condo unit not supported. tmpoint also tell me same thing. at the end i found other dealer that says can help me register and request unifi to support. now im not sure unifi will approve or not
AnsonKC
post Mar 24 2018, 12:55 PM

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QUOTE(fruitie @ Mar 24 2018, 12:44 PM)
In that case, I wonder what the agent can do. Just make sure you don't pay this agent any fees to do such thing.
*
what they told me is that i can proceed to register to show unifi that i'm really interested to apply then 80% will get unifi's approval.
wont pay them any fees because they get commission if i apply successfully
OwlsHeart
post Mar 24 2018, 12:58 PM

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today i felt like utilizing the 600 mins free call so i dig up the phone and only found the phone stand..suspected it disappeared during house moving months ago. Like this how ah? can get another free set from unifi? lol
cskean
post Mar 24 2018, 01:15 PM

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QUOTE(fruitie @ Mar 24 2018, 12:44 PM)
I remember you were one of the lucky ones who was paying RM 159 for 50Mbps. So now RM 169 for 100Mbps? brows.gif
rclxms.gif rclxms.gif rclxms.gif
TSsHawTY
post Mar 24 2018, 01:18 PM

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QUOTE(OwlsHeart @ Mar 24 2018, 12:58 PM)
can get another free set from unifi? lol
No. Just buy used unit from Mudah. Search for the word "Dect"
zuhairabakar
post Mar 24 2018, 01:25 PM

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QUOTE(fruitie @ Mar 24 2018, 12:24 PM)
Streamyx vs UniFi totally cannot compare. Moreover it's 2Mbps vs 30Mbps, totally different. Try UniFi and you will never want to return back to Streamyx. What can you do with 2Mbps?

Moreover, why so worried of contract? You foresee you will not use Internet one day? I always upgrade even before my contract ends, only last round I managed to keep until contract ended because TM free upgraded me from 30 to 50Mbps during contract period. Few months after that got offered to top up RM 10 for 100Mbps which I agreed but contract refreshed 24 months again. Not an issue because it's at my sister's place and her house needs a permanent Internet.
*
QUOTE(enduser @ Mar 24 2018, 12:25 PM)
Its worth it...good deal. Ur starting price is lower, later on got offer +rm10 for 50mbps or 100mbps..just relax n wait..they will call u to upgrade smile.gif

For upgrade offered by tm u would not be penalised. Dun worry about the 2yrs contract.
If u downgrade or early termination maybe they penalised u.
*
Thanks for the heads up notworthy.gif . Yup already upgraded my streamyx to unifi lite just now through unifi portal. Kinda convience sweat.gif The installer will come tomorrow morning sweat.gif

My place can only reach until 10mbps. Probably if got fiber optic coming will definitely upgrade further sweat.gif sweat.gif
fruitie
post Mar 24 2018, 01:34 PM

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QUOTE(AnsonKC @ Mar 24 2018, 12:55 PM)
what they told me is that i can proceed to register to show unifi that i'm really interested to apply then 80% will get unifi's approval.
wont pay them any fees because they get commission if i apply successfully
*
Yes, because there was an agent who collected money from interested user and pass to TM as so-called under table money. It is in Dispute corner.

QUOTE(cskean @ Mar 24 2018, 01:15 PM)
rclxms.gif  rclxms.gif  rclxms.gif
*
brows.gif I'm still thinking if I want to complain. hmm.gif

QUOTE(zuhairabakar @ Mar 24 2018, 01:25 PM)
Thanks for the heads up  notworthy.gif . Yup already upgraded my streamyx to unifi lite just now through unifi portal. Kinda convience  sweat.gif The installer will come tomorrow morning  sweat.gif

My place can only reach until 10mbps. Probably if got fiber optic coming will definitely upgrade further  sweat.gif  sweat.gif
*
Even 10Mbps UniFi is big different with 2Mbps Streamyx, the upload speed does help when browsing.
stephantsen
post Mar 24 2018, 02:03 PM

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QUOTE(cskean @ Mar 24 2018, 12:40 PM)
Opt for the rm10 promo to double up the speed...

But not just only the speed was double, the monthly fee DOUBLED too!!

Went to TM point & call 100 for times, still keep charging the ridiculous price...

Until I cancelled my auto debit, only this month start to get things straight!!!
*
complain to mcmc
mylinear
post Mar 24 2018, 02:12 PM

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QUOTE(zuhairabakar @ Mar 24 2018, 01:25 PM)
Thanks for the heads up  notworthy.gif . Yup already upgraded my streamyx to unifi lite just now through unifi portal. Kinda convience  sweat.gif The installer will come tomorrow morning  sweat.gif

My place can only reach until 10mbps. Probably if got fiber optic coming will definitely upgrade further  sweat.gif  sweat.gif
*
If your place only up to 10M, why they called about upgrading to 30M?

Anyway, eventually its up to you to upgrade based on affordability and your usage. Some Streamyx users have said that they have been offered upgrade to 10M while maintaining their existing Streamyx price like RM88 etc. Not sure what is the criteria for the selection. Whether it is out of town areas or in non-fiber area.



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