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Unifi Official TM UniFi High Speed Broadband Thread V35, READ 1ST PAGE FOR TURBO SPEED INFO!

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joehann
post Sep 18 2018, 12:07 AM

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Planning to buy a router to support my 500mbps turbo plan.

May I know which router that are suitable and not that expansive?

Currently using TP link C1200. by using 5ghz wireless, I can reach 400mpbs download and 100 upload. But need to test beside the router. If A bit far, will only get 100-250 Mbps of download speed.

This post has been edited by joehann: Sep 18 2018, 12:09 AM
joehann
post Sep 18 2018, 09:22 AM

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QUOTE(pisces1529 @ Sep 18 2018, 08:52 AM)
Bro, mind speed test on 5ghz WiFi on tenda AC18?

Mine is turned 300mbps yesterday, speedtest highest ~320mbps on WiFi 5ghz close range. Upstairs 200~280mbps.
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The router is Tenda AC18 AC1900 Smart Dual-Band Gigabit? How much you buy this router and is this router work well for 500mbps turbo speed package?
joehann
post Sep 18 2018, 09:28 AM

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QUOTE(pisces1529 @ Sep 18 2018, 09:24 AM)
I buy with discount voucher at RM282, last few weeks I heard promo at RM260+. You can survey in shopee or lazada.

On 300mbps package, on my house 2nd floor wifi 5ghz is around 200-280mbps. Close range around 310mbps. Consider not bad for me.  rclxms.gif
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How about 2.4ghz line? the maximum you can get for 2.4ghz? Price not bad, It is cheaper than Asus router that support 300+ speed on wifi.
joehann
post Sep 19 2018, 12:44 PM

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QUOTE(yvliew @ Sep 19 2018, 11:34 AM)
Yesterday I went TM with my friend to change 129 100m plan. Because I see many here get turbo after change plan instead. I ask him to try. To my surprise, today his plan got turbo instead of being 100m. Is it just coincidence of tm trying to keep ppl away from changing plan so turbo them quickly when they change plan? I have yet to confirm with My friend what will his price be yet, he is on 50m yesterday for 179. From thank you surprise .
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Same as my case. portal already shown 100mbps plan after downgrade from 179 50mbps. The next day, website shown 500mbps turbo plan. LOL. That's why I'm so angry, they can freaking turbo-ed you right away but they just holding it out with reason that this is phase by phase process and choose who they want to turbo upgrade.
joehann
post Sep 24 2018, 12:19 PM

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QUOTE(fnixirix @ Sep 24 2018, 09:35 AM)
i bought here, 3 days received with free poslaju LINK
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wah why suddenly so expensive? already RM290. how much you buy? I also bought from here last week on 18.9.2018 for RM265.99 (RM275.99-RM10 discount voucher of MBB10)

Received on 22.9.2018 due to seller late on shipping out the thing but its okay.
joehann
post Sep 24 2018, 12:35 PM

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QUOTE(Apeiron @ Sep 24 2018, 10:06 AM)
Once setup and tested the router, pls share your experience.
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Also using tenda ac18. arrangement is speed 500mbps, double storey house and the router is been placed in the 2nd floor and connected to 5ghz.

No problem achieving 500-530mbps if test beside the router and can manage to get 250-350 if test in the same floor and can get 200-300 if test at downstairs.

So far the 5ghz wireless can cover the whole house with no problem.
joehann
post Sep 24 2018, 12:41 PM

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QUOTE(lowyard @ Sep 24 2018, 12:31 PM)
Thanks for the link and those before you for the reply.
A - B

A is archer c1200 at my sis house (with unifi)
B is Tenda AC 18 at my bro house (in universal repeater mode)
B is connected to A wirelessly.

About 4 to 5 devices at A
About 4 to 5 devices at B as well.

Before Tenda, it was tplink 1043nd doing the job. Max speed can get is only 17 to 20 Mbps (back then when A is unifi 30 to 50 to 100mbps).

Now with Tenda doing the job, it's 90 to 100mbps consistent (where unifi at A is now unifi 800mbps).

Coz of the good job Tenda is doing at B as repeater, we thought of changing A with Tenda AC 18 as well, even though if it might not fully support 800. My sis would still be fine if can get 300 to 500.

So that's my situation, and not sure if it helps you to gauge the performance on the Tenda under full load.
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Should change c1200 with tenda AC18. I don't know why would you use c1200 as your main and AC18 as the repeater. AC18 is better than c1200, can refer 1st post and also from my experience, I've change from c1200 to AC18 and it is much better.
joehann
post Oct 4 2018, 09:35 AM

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QUOTE(amiranna @ Oct 4 2018, 09:27 AM)
hmm.. something weird happen, i already changed my old 50mbps package to 100mbps.. and its active after 2 hours and i can see from my dashboard i already change to 100mbps.

But today i received an sms stated my account already turbo-ed and it i can see from my dashboard 500mbps.. only able to speed test after work..
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Same case like me, the difference is, I don't received any mail or sms. I Probably think that "downgraded" the plan is somewhat triggering the turbo upgrade. Probably because when they upgrade it to 100mbps, they know that your house can support the turbo, thus simply turbo-ed you and secured the 179 you paying instead of RM129.
joehann
post Oct 4 2018, 10:37 AM

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QUOTE(samfa @ Oct 4 2018, 09:54 AM)
turbo-ed to 500mbps, changed to compatible router and cat 6. the speed test on wired can get 500+mbps. Wifi on 5GHz can get 300+ after I play with the router setting and change to channel 40. But the 2.4GHz only can get 120+. Is it the maximum speed I can get? Anything to do with the router setting and possible to get 200+ on 2.4GHz? 100mbps is a bit slow for 500mbps even on 2.4?
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What router do you use? what is the distance when you get that 300+?

Good luck on playing with channel. It is a never ending thing. rclxub.gif

on 2.4ghz, that 120+ is actually pretty good. I don't think you can reach 200+ with 2.4ghz. Don't know whether 1st post got explain on this or not, you can have a read.
joehann
post Oct 4 2018, 11:55 AM

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QUOTE(Doraku @ Oct 4 2018, 11:50 AM)
What? 100Mbps abit slow for 2.4Ghz? alot of people cant even get more than 80+Mbps sweat.gif you cant achieve speed Speed more than 170++Mbps on 2.4Ghz due : wifi interference,Number of connected clients,Wifi protocol overhead. So dont waste too much time changing 2.4Ghz wifi settings.
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If you targeting to achieve 200mbps+ for 2.4ghz, then better downgrade to 100mbps speed since you will not achieve that 200mbps+ for 2,4ghz.
joehann
post Oct 4 2018, 01:22 PM

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QUOTE(edytion @ Oct 4 2018, 12:57 PM)
how much you pay for this package...im currently using 300Mbps@RM139 wanted to upgrade to 800Mbps but TM couldn't do it for me...
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300mbps not enough?
joehann
post Oct 26 2018, 12:02 AM

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Anyone has issue on slow loading of picture or video in fb using phone when connected to 5ghz line? Dunno whether phone issue or setting with the router since if I'm using my umobile line, the loading are faster.
joehann
post Oct 26 2018, 08:47 PM

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What happen to my unifi? Suddenly revert back to 100mb stb best plan from 500mbps turbo plan. Anyone facing this?
joehann
post Oct 26 2018, 09:01 PM

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QUOTE(leezhijiang @ Oct 26 2018, 08:54 PM)
How much are you paying, because I believe TM is revising everything now
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Last time I'm on 50mbps with RM179/month. then go to tm to upgrade to 100mbps speed with RM129/month since the turbo upgrade are damn slow and already successful half and hour after that. 1 day after that, tm suddenly gave me the 500mbps turbo plan but remain the old payment of RM179/month.

I already called and live chat them to confirm that the contract period will not be renew and also they will not revert it back to 100mbps plan and maintain the 500mbps speed.

Demn it, Already upgrade the router and all. what a wonderful thing TM have done here.
joehann
post Oct 26 2018, 09:04 PM

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QUOTE(fruitie @ Oct 26 2018, 08:56 PM)
Shown in your UniFi account page?
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This morning still 500mbps, now the account page already showing 100mbps.
joehann
post Oct 26 2018, 09:11 PM

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QUOTE(mylinear @ Oct 26 2018, 09:08 PM)
I think that is probably what has caused this issue. Has your discount in customer portal changed? Surely you cannot still pay RM179 for 100M.
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I know, thats why I call to confirm with them and also with a multiple of live chat. They said, it will remain.

The discount already change to RM30. I think it will be the 129/month.
joehann
post Oct 26 2018, 09:22 PM

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QUOTE(mylinear @ Oct 26 2018, 09:14 PM)
Yes, if discount is now RM30, very likely it is RM129 100M. You can confirm with speedtest,. You should call customer service and find out what happened and ask for explanation. Yet another example of how they are messing up things.

If you have the chat screenshots, also make a report and show those to them.

And I guess your contract is now renewed also. Ask about that too.
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Thats the thing, I dont screenshot it. Demn TM. Currently asking them right now.

The person in live chat said in my history today there is an entry of "Have order create today: 1-25645438105 (26.10.2018). #TURBO: Downgrade to Unifi 100Mbps (STB)BEST". and ask whether I have been to TM today. Haiyooo why I want to go to TM some more, already satisfied with the 500mbps speed
joehann
post Oct 26 2018, 09:59 PM

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QUOTE(mylinear @ Oct 26 2018, 09:41 PM)
That order is created by them, don't they even know that? You should be able to see that in your customer portal. I think someone must have taken your old application which supposed to be cancelled and submitted it.

I think there are other users here who did similar thing. They switched, then got turbo. Now have to wait and see if they also post your kind of situation.
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How to check that in customer portal?

Strangely I received an email yesterday of e-form pre order upgrade from 50mbps to 100mbps which is what I requested at tm point on 14/9/2018. Surely I just ignored it but closely monitor the speed and portal afraid that the worse thing will happen. But the thing is, it happen. bangwall.gif
joehann
post Nov 1 2018, 01:11 PM

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If any of you remember my case of suddenly been downgrade to 100mbps STB best package from 500mbps turbo package. After 5 days, the TM person already called me after I keep asking them everyday for the update and you guys know what is the reason for the downgrade? the reason is that that mistakenly turbo-ed me when I already upgrade from 50mbps to 100mbps. Woww what a very convenient reason.

I make sure to call and live chat them when they turbo-ed me 1 day after I upgrade to 100 mbps and was reassured that the turbo-ed speed will maintain unless I lodged a report for it or I personally go to TM to downgrade. So I upgrade my equipment to suit the speed and this is what I got.

joehann
post Nov 1 2018, 01:52 PM

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QUOTE(mylinear @ Nov 1 2018, 01:44 PM)
I think its more likely a problem with their system. I think others have had similar issue. maybe the turbo upgrade process is triggered when the account is modified. Or they hope that if they turbo quickly, user will stay with higher price package.

So, if it is their mistake, are they going to fix it and give back the 500M turbo?
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I really hope they turbo-ed me to make me pay more since I'm okay with it since at the 1st place, I want to upgrade to 100mbps from 50mbps because the turbo-ed upgrade are too slow.

I dunno, there is a possibility that I will not be getting back the 500m turbo but I will make sure to take something as a compensation since this is their fault.

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