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> Official TM UniFi High Speed Broadband Thread V32, Enjoy Your Speed Upgrade (Unifi)

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TSsHawTY
post Aug 8 2017, 11:39 PM, updated 4y ago

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Welcome To The Official TM UniFi High Speed Broadband Thread V32

Previous UniFi Threads
V1 | V2 | V3 | V4 | V5 | V6 | V7 | V8 | V9 | V10
V11 | V12 | V13 | V14 | V15 | V16 | V17 | V18 | V19 | V20
V21 | V22 | V23 | V24 | V25 | V26 | V27 | V28 | V29 | V30
V31

LYN UniFi Users
TM UniFi Coverage & Subscribers: V1 V2

About UniFi: UniFi ADVANCE UniFi PRO UniFi BIZ ADVANCE UniFi BIZ PRO

Complain to SKMM/CFM: SKMM CFM


PLEASE READ BEFORE YOU PROCEED
10 Things You Should Know About UniFi

1. This service is a 24- month contract and a termination fee of RM500 is chargeable for termination of service within the contract period.

2. If your premises reside in high rise building served via copper, you must terminate your existing Streamyx service (if any).

3. Minimal drilling is required for fibre installation to the premise. You will be responsible for providing TV and 4-socket extension cord to complete the installation. No installation appointment will be made for premises under renovation.

4. All triple play services (internet, voice and TV) must be activated during service installation. Partial service activation is not allowed.

5. UniFi is a wired broadband service. Wireless connectivity is an option and is subject to interference and obstructions factor.

6. UniFi account owner or authorised contact person must be available during the service installation. For high rise premises, owners are required to make arrangement with Building Management Office for installation permission, internal cabling and access to telecommunication room.

7. Installation fee includes external cable entrance up to the internal wiring with maximum of 15 metres for fiber cable, 15 meters for Ethernet/phone cables and 30 metres for casing (raceway). Additional charges will be applied for cable more than 15 metres and 30 metres casing (raceway) and charges will be included in your UniFi bill.

8. For other non-standard installation e.g. wiring above ceiling, underground and conceal wiring, you may appoint your own contractor or deal directly with TM appointed contractor. Payment will be made directly to the contractor.

9. Please provide correct and valid Billing Address / Postal Address. Select either paper bill or e-mail bill (please provide valid and preferred e-mail address). Bill is also accessible at myUniFi (https://occ.unifi.my). TM may impose a minimal monthly charge for paper bill with notification given.

10. All UniFi equipment provided by TM is subject to 12 months warranty period.

IMPORTANT NOTES (MUST READ)

Internal Wiring
Minimal drilling is required for fibre installation to the premise to allow fibre cable entrance into the house. Internal concealed wiring will not be carried out by TM. However, customers can arrange their own or choose from TM’s authorised list of contractors at their own expense. TM shall propose the recommended list of contractor for the concealed wiring (wall or ceiling). As this is beyond the job scope of RNO, customer will deal and make payment directly to the contractor. Operationally, reappointment is to be arranged when the conceal wiring is completed. Customer is required to inform TM for installation appointment.
Premise currently under renovation
During installation day, TM will not proceed if the customer premise is under renovation unless insist by customer, TM will charge customer accordingly if request for other appointment time. Customers who are having their home renovated are advised to inform TM prior setting service installation appointment. TM shall not be responsible for any damages resulted from construction and renovation done by customer through third party during or after the installation.
Customer Unreachable and Change of Appointment
Premise inaccessibility or deferment of installation appointment upon the installation team’s arrival at a customer’s premise will be subject to a charge of RM100. Re-appointment will be subject to time slot availability.
High-Rise VDSL & FTTH
For high-rise (condos, apartment, office building) ,TM would require to access the MDF/SDF room to physically activate the port which normally locked by the Building Management/Maintenance. Therefore, customers are required to communicate and make arrangement with your Building Management/Maintenance Office to ensure someone is available to grant the access to TM UniFi Installer to MDF/SDF room during the installation time. Without the access to MDF/SDF room, installation cannot be performed and TM has to revisit which will incur unnecessary cost to customer.
In the case of copper wired building that uses VDSL2 technology, successful delivery of UniFi services is subject to technical testing. TM has the right to cancel the order should the building copper wire is deemed as not passing the technical test or not ready to deliver the service.

Installation Guide
 


From making an appointment to the signing-off of the Service Acceptance Form, here is a complete step-by-step process of how we bring UniFi into your home or office.

Step 1: Appointment

Appointment is made at the point of registration. You may choose your preferred date and time for UniFi installation but please note that installation for FTTx (Fibre to the Home or Office) is expected to take between 4-8 hours, and for VDSL2, 2-3 hours.

24 hours prior to the agreed installation date and time, the TM UniFi Centre will call you for a final confirmation. Our UniFi technician will also call you just before he goes to the agreed address of installation.

Step 2: Site Assessment

Upon arrival at your home or office, our technician will brief you on the step-by-step process of the entire installation. This includes:

(i) Site assessessment (outdoor and indoor)
(ii) Cable entrance (drilling point for FTTx)
(iii) Equipment termination point
(iv) Route of wiring

In the case of FTTx installation, our technician will determine the location of the Fibre Distribution Point (FDP), whether it is located on an overhead pole, or underground. If the underground fibre access is blocked due to any home or office renovation, it may require a longer installation period than for overhead fibre access installation.

For VDSL2, site assessment is much quicker since our technician need only access the building’s MDF room and perform the necessary cabling there.
Note: VDSL2 - your existing Streamyx or Business Broadband access will be disabled during this exercise.

Step 3: Installation

It's time to complete the installation process. As part of this process, some minimal drilling may be required. After laying the cables we will determine which modem is suitable for your home. Indoor installation requires more time as our technician needs to lay the internal fibre optic cable. Cables of sufficient length will be provided. However, in cases where additional cable lengths are required, some minimal charges will be incurred. To prevent unsightly wiring, wires and cables will be housed in proper casings.

However, if you wish it to be a drill-free installation, and if the fibre optic cables are required to be pulled through your home or office ceiling, we have a panel of contractors that you can work with, the costs of which will be borne by you.

VDSL2 does not require drilling since UniFi connection will come from the existing phone jack in your home or office. For this premise type, indoor installation requires minimal setup time.

Step 4: Equipment Setup

After laying all the cables, it’s time to connect the equipment. Our technician will first set up the BTU followed by Premise Gateway, Set-top-Box (for Residential package only) and DECT Phone. Once the equipment is tested and works properly, our technician will then show you that all the services are in working order.

Step 5: Completion

You are required to sign-off a Service Acceptance Form (SAF) as part of the process to complete the installation work. For a complete understanding of what TM UniFi service is, please read the terms and conditions in your service agreement.

The fibre of UniFi: http://www.themalaysianinsider.com/feature...fibre-of-unifi/
Getting Unified – A walkthrough: http://www.themalaysianinsider.com/feature...-a-walkthrough/
The Unifi Installation – My Experience: http://www.shaolintiger.com/2010/12/29/the...-my-experience/

UniFi Set Up


* Thanks to TM twitter for the tweets, links to the article, blog (ShaolinTiger) & video (TheXMagellan)

klseet website for information on TM UniFi
http://klseet.com/
What is HyppTV ?
» Click to show Spoiler - click again to hide... «

HyppTV - Entertainment All The Time
» Click to show Spoiler - click again to hide... «



HyppTV Link: YouTube F.A.Q


Added on TM UniFi Glossary Menu
TM UniFi Announcement & News

Official Website: TM Website TM Twitter TM Connects UniFi Website UniFi HyppTV

Related Website: UniFi Wikipedia UniFi YouTube UniFi Facebook

Customer Link: Customer Account Customer Rewards "TM Rewards"

Online Help & Support: Billing Guide Payment Guide OnlineHelp Speedometer F.A.Q

Technical Assistance 24/7: 100
E-Mail Support: [email protected]

Complain to SKMM/CFM: SKMM CFM

TSsHawTY
post Aug 8 2017, 11:40 PM

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Post reserved for something
kennydy1990
post Aug 8 2017, 11:41 PM

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Still no 50 to 100 for me bangwall.gif
fruitie
post Aug 8 2017, 11:54 PM

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Why so fast need to open a new thread? unsure.gif
TSsHawTY
post Aug 9 2017, 12:01 AM

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QUOTE(fruitie @ Aug 8 2017, 11:54 PM)
Why so fast need to open a new thread? unsure.gif
V31 is already 2.4k
IINM, the limit is 2.5k, no? Correct me if I'm wrong
Zi-Tech
post Aug 9 2017, 12:04 AM

Eh, pangkat sudah tukar ka
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itulah... so fast buka new thread....

anyway congratz on new thread...

now attending course at INTAN Selatan... miss my 100mbps...huhuhu
fruitie
post Aug 9 2017, 12:05 AM

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QUOTE(sHawTY @ Aug 9 2017, 12:01 AM)
V31 is already 2.4k
IINM, the limit is 2.5k, no? Correct me if I'm wrong
*
Actually we don't strictly follow to that post limit anymore because the current server is far more capable to handle it. biggrin.gif
TSsHawTY
post Aug 9 2017, 12:09 AM

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QUOTE(fruitie @ Aug 9 2017, 12:05 AM)
Actually we don't strictly follow to that post limit anymore because the current server is far more capable to handle it. biggrin.gif
Ohh, mana I tau tongue.gif
Then I'll just leave this thread open until you let me know when to open new thread thumbup.gif
soyusa
post Aug 9 2017, 12:21 AM

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Congrats on new thread V32... thumbup.gif
Just add this topic in my tracking record. cool2.gif
fruitie
post Aug 9 2017, 12:24 AM

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QUOTE(sHawTY @ Aug 9 2017, 12:09 AM)
Ohh, mana I tau tongue.gif
Then I'll just leave this thread open until you let me know when to open new thread thumbup.gif
*
It's OK la. laugh.gif

Back to UniFi. I redeemed RM 50 voucher to offset against my bill and I can even see it being offset in OCC UniFi. However, they still happily sent me an email to ask me to pay for the balance RM 50 of outstanding. sleep.gif
If they suspend my line, I will give them a good earful lesson.
nikrizal
post Aug 9 2017, 12:30 AM

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Wahhh so fast open new thread, fast like my 100mbps! tongue.gif
soyusa
post Aug 9 2017, 12:31 AM

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QUOTE(fruitie @ Aug 9 2017, 12:24 AM)
It's OK la. laugh.gif

Back to UniFi. I redeemed RM 50 voucher to offset against my bill and I can even see it being offset in OCC UniFi. However, they still happily sent me an email to ask me to pay for the balance RM 50 of outstanding. sleep.gif
If they suspend my line, I will give them a good earful lesson.
*
Well... I believe you need to pay first to avoid any issue raised by TM, later they should give you rebate on next bill (better confirm with them if uncertain).
This happened in my previous case, they charged me for the router replacement for RM400 (later confirm it is free) and I have to clear the balance, then they gave me rebate for next few bills. sweat.gif
fruitie
post Aug 9 2017, 12:36 AM

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QUOTE(soyusa @ Aug 9 2017, 12:31 AM)
Well... I believe you need to pay first to avoid any issue raised by TM, later they should give you rebate on next bill (better confirm with them if uncertain).
This happened in my previous case, they charged me for the router replacement for RM400 (later confirm it is free) and I have to clear the balance, then they gave me rebate for next few bills.  sweat.gif
*
I used OCC UniFi site to pay and it was only showing RM 139.75. sweat.gif
Anyway, I kinda look forward for them to do something funny on my account, so that I have a chance to complain. brows.gif
stephantsen
post Aug 9 2017, 12:43 AM

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already get free upgrade to 50mbps
giko
post Aug 9 2017, 08:13 AM

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CONGRATS on V32. smile.gif

Waiting for more Unifi goodies this election budget Oct 2017...
soulfly
post Aug 9 2017, 10:46 AM

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QUOTE(sHawTY @ Aug 8 2017, 10:27 PM)
What kind of speed can you get if you test on 5GHz WiFi and LAN cable?
Also, your UniFi is on VDSL / FTTH?
*
on LAN the speed is pretty much the same both DL/UL even the ping rate is similar
didn't test 5ghz, since we don't have any devices with proper 5ghz wifi here.

btw i think the unifi is on FTTH since we're on landed home.

user posted image

This post has been edited by soulfly: Aug 9 2017, 10:48 AM
iXora.ix
post Aug 9 2017, 11:54 AM

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QUOTE(giko @ Aug 9 2017, 08:13 AM)
CONGRATS on V32. smile.gif

Waiting for more Unifi goodies this election budget Oct 2017...
*
free upgrade to 200mbps? laugh.gif
I think our current infra cable can capable of 500mbps I think. But the price sure like skyrocket.


QUOTE(soulfly @ Aug 9 2017, 10:46 AM)
on LAN the speed is pretty much the same both DL/UL even the ping rate is similar
didn't test 5ghz, since we don't have any devices with proper 5ghz wifi here.

btw i think the unifi is on FTTH since we're on landed home.

user posted image
*
try to tweak your AP to accept 20/40 bandwidth. making your device capable to transmit up to 150mbps within AP and you can get better speed

This post has been edited by iXora.ix: Aug 9 2017, 11:56 AM
TSsHawTY
post Aug 9 2017, 12:08 PM

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Maxis Fiber sila meninggal laugh.gif laugh.gif

P2P Traffic On MaxisONE Home Broadband To Be Throttled At Night
https://www.lowyat.net/2017/137887/maxisone...b-p2p-throttle/

==============================================================================

And below is another reason why you should stay with UniFi thumbup.gif thumbup.gif

TM Officially Announces Partnership With Netflix: Starting From October 2017 Onwards
https://www.lowyat.net/2017/137920/tm-netflix-official/

This post has been edited by sHawTY: Aug 9 2017, 12:09 PM
best_guy
post Aug 9 2017, 12:23 PM

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Hello guys, may i know how to access to the operator privileges for the RG 4332 router? I did check the management access and seems that only one admin account is created. How can i gain back the access to operator?
thank you
neooren
post Aug 9 2017, 01:18 PM

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Netflix with Unifi
https://www.lowyat.net/2017/137920/tm-netflix-official/

free like iflix?

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