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Unifi Official TM UniFi High Speed Broadband Thread V35, READ 1ST PAGE FOR TURBO SPEED INFO!

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blackamikaze
post Sep 18 2018, 01:37 PM

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QUOTE(shamsay @ Sep 18 2018, 01:25 PM)
Just downgrade to unifi 100 STB best..only 1h activated..
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So fast. Where u done the downgrade. I have done mine 1 hours ago. Still show my old plan in portal. Damn
blackamikaze
post Sep 18 2018, 01:41 PM

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QUOTE(shamsay @ Sep 18 2018, 01:39 PM)
TM point Quill city..
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I see, i wonder what the difference between quill city and other branch they can activate it faster. So weird
blackamikaze
post Sep 18 2018, 01:43 PM

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QUOTE(pisces1529 @ Sep 18 2018, 01:42 PM)
Mine took more than 5 days haven settle, but yesterday turbo-ed to 300mbps. Not gonna pay rm179 for 300mbps tho, just done escalation and need to wait them check.
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I thought your problem because cant select the option for 100mb?
blackamikaze
post Sep 18 2018, 01:50 PM

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QUOTE(pisces1529 @ Sep 18 2018, 01:46 PM)
First upgrade was TM Point Kelana Jaya, then wait until Saturday go TM Quill City mall upgrade, but mentioned their system error cannot see the plan. Just now go Menara TM complaint and they escalate for me. Now wait again. My new bill showing rm202 tho which is my 30mbps plan with prorated fee.
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Damn that sucks. Hope i dont have go through all this shit. Abit worry portal still show my old plan.
blackamikaze
post Sep 18 2018, 02:23 PM

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QUOTE(pisces1529 @ Sep 18 2018, 02:12 PM)
Just received call from TM with private number. She mentioned since mine turbo to 300mbps and don't plan to keep this plan, she will escalate back to TM Point and my plan will become rm129 800mbps eventho my initial upgrade is 30mbps to 100mbps. Weird shit man.

Shall wait and see what they give me in a few days.
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Damn that is really weird. Hope i get the same offer haha..
blackamikaze
post Sep 18 2018, 06:01 PM

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QUOTE(shahie @ Sep 18 2018, 05:30 PM)
story like this... last nov i'm on rm139 30mbps, 21 july 2018 received email i'm eligible for the 300mbps turbo upgrade for phase 1 (aug - dec 2018). after making noise almost 3 times on live chat and email 3 times also, on 13 sept i opt to change the plan to rm129 100mbps, and afternoon on their system my plan shown unifi 100mbps BEST (STB), at the late evening somehow i see order change with PONR submitted again, an hour later, boom... 300mbps....they charge me rm139 (exc ST).
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where have u done the downgrade? Really piss off mine still stuck even after downgrade. No change in portal. Why some people has been downgraded less than hour.
blackamikaze
post Sep 18 2018, 06:10 PM

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QUOTE(shahie @ Sep 18 2018, 06:07 PM)
are you in the first phase list of the turbo-ed? hard to say also. last few nights before 13 sept, i always dream i get turbo-ed also....lol
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I mean on 13sept. Which branch you go to downgrade to 100mb stb
blackamikaze
post Sep 18 2018, 09:42 PM

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QUOTE(radiohear91 @ Sep 18 2018, 09:40 PM)
so fast this thread..

so wanna ask how to upgrade from 10mbps to 100mbps?

contact cs tm? tq
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Need to go to tmpoint and wait for a few hours to be served. Alot of people want to downgrade their package to 100mbps
blackamikaze
post Sep 19 2018, 05:12 PM

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went to tmpoint bukit raja yesterday to change my plan to new 100mb plan. But until now tmportal still show my account on old package. Very frustrated to see people got downgrade merely in an hours.
blackamikaze
post Sep 19 2018, 05:14 PM

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QUOTE(zwanvedder @ Sep 19 2018, 05:13 PM)
got penalty?
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nope because my contract already finish
blackamikaze
post Sep 19 2018, 05:33 PM

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QUOTE(pwf @ Sep 19 2018, 05:23 PM)
mine is now 7 days and yet not done. Open 6 report, all close by itself  bangwall.gif
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which tmpoint u went? I might go to different tmpoint if this shit still not change
blackamikaze
post Sep 19 2018, 05:41 PM

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QUOTE(Dyson Jin @ Sep 19 2018, 05:38 PM)
near pasar besar klang right?
Tomorrow i will go..want change to 100mbps too..
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yes correct. make sure u go early. too many people. take me 3 hours to get it done. yet still no upgrade
blackamikaze
post Sep 19 2018, 07:20 PM

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QUOTE(solsekuin44 @ Sep 19 2018, 06:16 PM)
We went to the same TM Point.
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Have ur unifi upgraded already? Or still waiting like mine?
blackamikaze
post Sep 19 2018, 07:56 PM

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QUOTE(solsekuin44 @ Sep 19 2018, 07:24 PM)
Upgraded for my mother's house account. I tested out the speed this afternoon.
Mine was turboed 1 day earlier..
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When u do the upgrade? Yesterday?
blackamikaze
post Sep 19 2018, 09:13 PM

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QUOTE(solsekuin44 @ Sep 19 2018, 09:06 PM)
Yes, yesterday to change the 10Mbps RM157+ plan to 100Mbps RM129.

user posted image
Not the turbo, the turbo upgrade happened a day earlier.
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That is weird, what time you go there? My slip is different than yours. Did u do at the counter?
blackamikaze
post Sep 19 2018, 09:13 PM

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QUOTE(solsekuin44 @ Sep 19 2018, 09:06 PM)
Yes, yesterday to change the 10Mbps RM157+ plan to 100Mbps RM129.

user posted image
Not the turbo, the turbo upgrade happened a day earlier.
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That is weird, what time you go there? My slip is different than yours. Did u do at the counter?
blackamikaze
post Sep 19 2018, 09:19 PM

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QUOTE(solsekuin44 @ Sep 19 2018, 09:18 PM)
Around 2.14 pm..
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Is there alot of people that time? Did u do it at counter?
blackamikaze
post Sep 19 2018, 10:00 PM

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QUOTE(solsekuin44 @ Sep 19 2018, 09:57 PM)
A lot! Yes at the counter..
hmm not sure why my line still not updated. Really piss me off. If there is a problem at least they should
tell me. Ask online chat and call cs both don't know and ask me to wait only. Really stupid lah.
blackamikaze
post Sep 21 2018, 12:19 PM

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Update on my issue, after 3 days downgraded my package yet package still the same. Decide to go tmpoint again to ask. After further checking, found out that my building actually has 2 infra, copper and ftth because my building has been upgraded to full fiber. But my unifi cant be upgraded because it still on copper, so they need to relocate my unifi to fiber than downgrade to 100mb. They will send technician next week to relocate my unifi, and another techinian to check on my modem. At last something is happening.

This post has been edited by blackamikaze: Sep 21 2018, 12:20 PM
blackamikaze
post Sep 21 2018, 03:29 PM

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QUOTE(jasonchaw @ Sep 21 2018, 03:01 PM)
anyone change his/her plan from unifi lite 10m to 100m on wednesday?
your package changed already?
mine until now still got no changes leh...
i asked live chat said will change within 48 hours.
sad.

mine changed in bukit raja tm point.
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Your house landed or high rises? Are u on vdsl right now?
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