Welcome Guest ( Log In | Register )

Bump Topic Topic Closed RSS Feed
173 Pages  1 2 3 > » Bottom

Outline · [ Standard ] · Linear+

> Official TM UniFi High Speed Broadband Thread V25 (Unifi)

views
     
TSjolmy
post Apr 4 2016, 12:10 PM, updated 6y ago

Meow
******
Senior Member
1,124 posts

Joined: Jan 2003



user posted image

Welcome To The Official TM UniFi High Speed Broadband Thread V25

Previous UniFi Threads
V1 V2 V3 V4 V5 V6 V7 V8 V9 V10 V11 V12 V13 V14 V15 V16 V17 V18 V19 V20 V21 V22 V23 V24

LYN UniFi Users
TM UniFi Coverage & Subscribers: V1 V2

About UniFi: UniFi ADVANCE UniFi PRO UniFi BIZ ADVANCE UniFi BIZ PRO


PLEASE READ BEFORE YOU PROCEED
10 Things You Should Know About UniFi

1. This service is a 24- month contract and a termination fee of RM500 is chargeable for termination of service within the contract period.

2. If your premises reside in high rise building served via copper, you must terminate your existing Streamyx service (if any).

3. Minimal drilling is required for fibre installation to the premise. You will be responsible for providing TV and 4-socket extension cord to complete the installation. No installation appointment will be made for premises under renovation.

4. All triple play services (internet, voice and TV) must be activated during service installation. Partial service activation is not allowed.

5. UniFi is a wired broadband service. Wireless connectivity is an option and is subject to interference and obstructions factor.

6. UniFi account owner or authorised contact person must be available during the service installation. For high rise premises, owners are required to make arrangement with Building Management Office for installation permission, internal cabling and access to telecommunication room.

7. Installation fee includes external cable entrance up to the internal wiring with maximum of 15 metres for fiber cable, 15 meters for Ethernet/phone cables and 30 metres for casing (raceway). Additional charges will be applied for cable more than 15 metres and 30 metres casing (raceway) and charges will be included in your UniFi bill.

8. For other non-standard installation e.g. wiring above ceiling, underground and conceal wiring, you may appoint your own contractor or deal directly with TM appointed contractor. Payment will be made directly to the contractor.

9. Please provide correct and valid Billing Address / Postal Address. Select either paper bill or e-mail bill (please provide valid and preferred e-mail address). Bill is also accessible at myUniFi (https://occ.unifi.my). TM may impose a minimal monthly charge for paper bill with notification given.

10. All UniFi equipment provided by TM is subject to 12 months warranty period.

IMPORTANT NOTES (MUST READ)

Internal Wiring
Minimal drilling is required for fibre installation to the premise to allow fibre cable entrance into the house. Internal concealed wiring will not be carried out by TM. However, customers can arrange their own or choose from TM’s authorised list of contractors at their own expense. TM shall propose the recommended list of contractor for the concealed wiring (wall or ceiling). As this is beyond the job scope of RNO, customer will deal and make payment directly to the contractor. Operationally, reappointment is to be arranged when the conceal wiring is completed. Customer is required to inform TM for installation appointment.
Premise currently under renovation
During installation day, TM will not proceed if the customer premise is under renovation unless insist by customer, TM will charge customer accordingly if request for other appointment time. Customers who are having their home renovated are advised to inform TM prior setting service installation appointment. TM shall not be responsible for any damages resulted from construction and renovation done by customer through third party during or after the installation.
Customer Unreachable and Change of Appointment
Premise inaccessibility or deferment of installation appointment upon the installation team’s arrival at a customer’s premise will be subject to a charge of RM100. Re-appointment will be subject to time slot availability.
High-Rise VDSL & FTTH
For high-rise (condos, apartment, office building) ,TM would require to access the MDF/SDF room to physically activate the port which normally locked by the Building Management/Maintenance. Therefore, customers are required to communicate and make arrangement with your Building Management/Maintenance Office to ensure someone is available to grant the access to TM UniFi Installer to MDF/SDF room during the installation time. Without the access to MDF/SDF room, installation cannot be performed and TM has to revisit which will incur unnecessary cost to customer.
In the case of copper wired building that uses VDSL2 technology, successful delivery of UniFi services is subject to technical testing. TM has the right to cancel the order should the building copper wire is deemed as not passing the technical test or not ready to deliver the service.

Requirements & Installation Guide
   


From making an appointment to the signing-off of the Service Acceptance Form, here is a complete step-by-step process of how we bring UniFi into your home or office.

Step 1: Appointment

Appointment is made at the point of registration. You may choose your preferred date and time for UniFi installation but please note that installation for FTTx (Fibre to the Home or Office) is expected to take between 4-8 hours, and for VDSL2, 2-3 hours.

24 hours prior to the agreed installation date and time, the TM UniFi Centre will call you for a final confirmation. Our UniFi technician will also call you just before he goes to the agreed address of installation.

Step 2: Site Assessment

Upon arrival at your home or office, our technician will brief you on the step-by-step process of the entire installation. This includes:

(i) Site assessessment (outdoor and indoor)
(ii) Cable entrance (drilling point for FTTx)
(iii) Equipment termination point
(iv) Route of wiring

In the case of FTTx installation, our technician will determine the location of the Fibre Distribution Point (FDP), whether it is located on an overhead pole, or underground. If the underground fibre access is blocked due to any home or office renovation, it may require a longer installation period than for overhead fibre access installation.

For VDSL2, site assessment is much quicker since our technician need only access the building’s MDF room and perform the necessary cabling there.
Note: VDSL2 - your existing Streamyx or Business Broadband access will be disabled during this exercise.

Step 3: Installation

It's time to complete the installation process. As part of this process, some minimal drilling may be required. After laying the cables we will determine which modem is suitable for your home. Indoor installation requires more time as our technician needs to lay the internal fibre optic cable. Cables of sufficient length will be provided. However, in cases where additional cable lengths are required, some minimal charges will be incurred. To prevent unsightly wiring, wires and cables will be housed in proper casings.

However, if you wish it to be a drill-free installation, and if the fibre optic cables are required to be pulled through your home or office ceiling, we have a panel of contractors that you can work with, the costs of which will be borne by you.

VDSL2 does not require drilling since UniFi connection will come from the existing phone jack in your home or office. For this premise type, indoor installation requires minimal setup time.

Step 4: Equipment Setup

After laying all the cables, it’s time to connect the equipment. Our technician will first set up the BTU followed by Premise Gateway, Set-top-Box (for Residential package only) and DECT Phone. Once the equipment is tested and works properly, our technician will then show you that all the services are in working order.

Step 5: Completion

You are required to sign-off a Service Acceptance Form (SAF) as part of the process to complete the installation work. For a complete understanding of what TM UniFi service is, please read the terms and conditions in your service agreement.

The fibre of UniFi: http://www.themalaysianinsider.com/feature...fibre-of-unifi/
Getting Unified – A walkthrough: http://www.themalaysianinsider.com/feature...-a-walkthrough/
The Unifi Installation – My Experience: http://www.shaolintiger.com/2010/12/29/the...-my-experience/

UniFi Set Up


* Thanks to TM twitter for the tweets, links to the article, blog (ShaolinTiger) & video (TheXMagellan)

klseet website for information on TM UniFi
http://klseet.com/


What is HyppTV ?
» Click to show Spoiler - click again to hide... «

HyppTV - Entertainment All The Time
» Click to show Spoiler - click again to hide... «



HyppTV Link: YouTube F.A.Q


Added on TM UniFi Glossary Menu
TM UniFi Announcement & News

Terms & Conditions: Home "VIP" Office "BIZ"

Official Website: TM Website TM Twitter TM Connects UniFi Website UniFi HyppTV

Related Website: UniFi Wikipedia UniFi YouTube UniFi Facebook

Customer Link: Customer Account Customer E-Mail Customer Rewards "TM Rewards"

Online Help & Support: Billing Guide Payment Guide Support Guide Speedometer F.A.Q

Technical Assistance 24/7: 100
E-Mail Support: [email protected]


cucubud
post Apr 4 2016, 12:10 PM

New Member
*******
Senior Member
3,026 posts

Joined: Jan 2008


this is nice

Icehart
post Apr 4 2016, 12:12 PM

72.55.191.6
********
All Stars
13,434 posts

Joined: Apr 2005
From: Kuala Lumpur & Selangor


How come this thread close so fast but TIME already has 6k++
djhenry91
post Apr 4 2016, 12:13 PM

Slow and Steady
*******
Senior Member
6,673 posts

Joined: Jan 2009
From: SEGI Heaven


damm..my Asus router D12D1 almost overload..Ram left 1MB..
while waiting Time come my house install..
i thinking doing dual wan for unifi and Time scare current router i use straight hang

about Time thread..last time i got voice up but no one layan me..haiz..
so it continue increase

This post has been edited by djhenry91: Apr 4 2016, 12:14 PM
rjb123
post Apr 4 2016, 12:13 PM

Regular
******
Senior Member
1,788 posts

Joined: May 2010
From: Kuala Lumpur


Yeah I thought new thread starts at 250 pages?
Jason Tan1996
post Apr 4 2016, 12:15 PM

Getting Started
**
Junior Member
84 posts

Joined: Feb 2016
QUOTE(rjb123 @ Apr 4 2016, 12:13 PM)
Yeah I thought new thread starts at 250 pages?
*
Fruitie told it's 2500 post in past few days if not wrong.

sHawTY
post Apr 4 2016, 12:17 PM

Frequent Reporter
********
All Stars
13,605 posts

Joined: Jul 2005

QUOTE(Icehart @ Apr 4 2016, 12:12 PM)
How come this thread close so fast but TIME already has 6k++
Because no one created the V3 for TIME fibre thread
QUOTE(djhenry91 @ Apr 4 2016, 12:13 PM)
damm..my Asus router D12D1 almost overload..Ram left 1MB..
while waiting Time come my house install..
i thinking doing dual wan for unifi and Time scare current router i use straight hang

about Time thread..last time i got voice up but no one layan me..haiz..
so it continue increase
Bro, if you can afford 2 ISP at one time, you can afford AC68U lar laugh.gif
QUOTE(rjb123 @ Apr 4 2016, 12:13 PM)
Yeah I thought new thread starts at 250 pages?
Our forum rules is actually 2500 post, not 250 pages
fruitie
post Apr 4 2016, 12:18 PM

Rise and Shine
Group Icon
Staff
65,094 posts

Joined: Sep 2005
From: KL/Seremban



QUOTE(rjb123 @ Apr 4 2016, 12:13 PM)
Yeah I thought new thread starts at 250 pages?
*
125 pages.

QUOTE(Jason Tan1996 @ Apr 4 2016, 12:15 PM)
Fruitie told it's 2500 post in past few days if not wrong.
*
Yes. smile.gif
Though the system can sustain more pages now but just want to avoid it for overloading. So, just stick to 125 pages = 2500 posts for now. biggrin.gif

Thanks for the new thread, jolmy!
djhenry91
post Apr 4 2016, 12:19 PM

Slow and Steady
*******
Senior Member
6,673 posts

Joined: Jan 2009
From: SEGI Heaven


QUOTE(sHawTY @ Apr 4 2016, 12:17 PM)
Because no one created the V3 for TIME fibre thread
Bro, if you can afford 2 ISP at one time, you can afford AC68U lar laugh.gif
Our forum rules is actually 2500 post, not 250 pages
*
wanted to..budget takda la..jus bought wireless printer..take me some time to let printer connect to router via wifi..
i still need buy homeplug with ac through to replace the old without ac through
iXora.ix
post Apr 4 2016, 12:21 PM

scoot scoot
******
Senior Member
1,450 posts

Joined: Jan 2007
From: Pandan Jaya



anypony already use 100mbps? my hand really itchy to apply but will wait for user review firtst before subscribe biggrin.gif
misaka
post Apr 4 2016, 12:27 PM

Casual
***
Junior Member
378 posts

Joined: Jan 2016
25 thread de and my apartment at taman puchong permai still no unifi gg

This post has been edited by misaka: Apr 4 2016, 12:27 PM
sHawTY
post Apr 4 2016, 12:29 PM

Frequent Reporter
********
All Stars
13,605 posts

Joined: Jul 2005

fruitie you need to advise ezinger to create new topic for TIME fibre biggrin.gif
TSjolmy
post Apr 4 2016, 12:29 PM

Meow
******
Senior Member
1,124 posts

Joined: Jan 2003


QUOTE(fruitie @ Apr 4 2016, 12:18 PM)
125 pages.
Yes. smile.gif
Though the system can sustain more pages now but just want to avoid it for overloading. So, just stick to 125 pages = 2500 posts for now. biggrin.gif

Thanks for the new thread, jolmy!
*
Welcome
dragna
post Apr 4 2016, 12:31 PM


*******
Senior Member
5,242 posts

Joined: Jan 2003
From: Apple MACland


I just submitted my interest via their website and now to wait for them to give me a call.
nexona88
post Apr 4 2016, 12:56 PM

VVIP Club House Member
*********
All Stars
31,109 posts

Joined: Sep 2014
From: REality
QUOTE(misaka @ Apr 4 2016, 12:27 PM)
25 thread de and my apartment at taman puchong permai still no unifi gg
*
maybe your apartment is under TIME fiber? hmm.gif
misaka
post Apr 4 2016, 12:59 PM

Casual
***
Junior Member
378 posts

Joined: Jan 2016
QUOTE(nexona88 @ Apr 4 2016, 12:56 PM)
maybe your apartment is under TIME fiber?  hmm.gif
*
nope i think is under maxis


This post has been edited by misaka: Apr 4 2016, 01:00 PM
nexona88
post Apr 4 2016, 01:02 PM

VVIP Club House Member
*********
All Stars
31,109 posts

Joined: Sep 2014
From: REality
QUOTE(misaka @ Apr 4 2016, 12:59 PM)
nope i think is under maxis
*
then there's no unifi lor..

u needed to apply Maxis only sad.gif


misaka
post Apr 4 2016, 01:09 PM

Casual
***
Junior Member
378 posts

Joined: Jan 2016
QUOTE(nexona88 @ Apr 4 2016, 01:02 PM)
then there's no unifi lor..

u needed to apply Maxis only  sad.gif
*
well they say no fiber , but last year some tm guy dig cable from tm manhole outside of my apartment into apartment mdf room
nexona88
post Apr 4 2016, 01:15 PM

VVIP Club House Member
*********
All Stars
31,109 posts

Joined: Sep 2014
From: REality
QUOTE(misaka @ Apr 4 2016, 01:09 PM)
well they say no fiber , but last year some tm guy dig cable from  tm manhole outside of my apartment into apartment mdf room
*
oh then u needed to submit your interest at TM website. see what they say icon_rolleyes.gif
skincladalien
post Apr 4 2016, 01:17 PM

Densha Otaku
******
Senior Member
1,897 posts

Joined: Jan 2003
From: New Selangor ^.^Y


anyone know where can i buy the fiber cable from inhouse white box to the router?

what type of cable and connector does unifi use?

173 Pages  1 2 3 > » Top
Topic ClosedOptions
 

Change to:
| Lo-Fi Version
0.0329sec    0.88    6 queries    GZIP Disabled
Time is now: 4th August 2021 - 02:24 AM