Unifi Official TM UniFi High Speed Broadband Thread V35, READ 1ST PAGE FOR TURBO SPEED INFO!
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 Sep 18 2018, 12:23 PM
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#1
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Junior Member
235 posts Joined: Sep 2014  
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QUOTE(Zi-Tech @ Sep 18 2018, 11:15 AM) yay... already turbo... bro,we can request the upgrade ke?baru mahu hentam ini pagi... [attachmentid=10029155] [attachmentid=10029156] tak sabar mau balik rumah....  pls share |
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Sep 19 2018, 08:21 AM
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#2
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Junior Member
235 posts Joined: Sep 2014
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QUOTE(soonwai @ Sep 18 2018, 11:52 PM) From all my correspondence with TM on the same matter, they made it very clear that it'll be at the end of the pilot phase. seems like good news? hope all your correspondence is 100% reliable |
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Sep 20 2018, 05:13 PM
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#3
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Junior Member
235 posts Joined: Sep 2014
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QUOTE(miloaisdino @ Sep 20 2018, 04:55 PM) I would like to share my bad review of netgear gs105ev2. Firstly, it requires a stupid utility that only works on windows to configure. Second, the switch crashes at random times a week or multicast storm (iptv) or when i enter too many vlans. I ditched it for a tplink tl-sg105e which had a nicer interface and didnt crash. hi miloaisdinoOh and btw i rate limit my iptv port to 100base-t, 30mbps qos it helps And btw mine was only rm105 (compared to netgear is cheap) hi I bought the tplink tl-sg105e switch and followed blacktubi’s guide as link below but I wasn’t able to get hypptv working. it shows an antenna with a small cross. I tested the network connection in the stb. all have green ticks except for the last one,multicast connectivity. is there something I missed out? thanks https://www.blacktubi.com/guide/make-any-ro...-work-on-unifi/ |
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Sep 20 2018, 05:36 PM
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#4
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Junior Member
235 posts Joined: Sep 2014
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QUOTE(SilentVampire @ Sep 20 2018, 05:17 PM) Did you set Unifi mode on your router? You should not set any mode on that. For my router,im using asus rt-ac86u and i just just disable the unifi-home profile for lan4 on IPTV tab on router setting. that’s all right? |
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Sep 20 2018, 07:53 PM
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#5
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Junior Member
235 posts Joined: Sep 2014
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QUOTE(miloaisdino @ Sep 20 2018, 06:07 PM) Try with and without igmp snooping, see which one works better this is exactly what i’ve setup on my switchAnd btw, did u add the 'untagged' vlan 600 to the lan port in addition to the pvid? And the hypptv will only work on the port u assign vlan 600 to    but seems not working.. |
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Sep 21 2018, 03:42 PM
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#6
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Junior Member
235 posts Joined: Sep 2014
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QUOTE(cashie @ Sep 21 2018, 03:34 PM) I don't know the password, so they have to reset it lo. Last time I’m in same situation as you and what i did was just give a call to tm told them I need my PPOE credentials as I forgot them, then after several minutes received sms with my username and password. Then continue login with that and it immediately activated.I contact via LiveChat and Call also tell me the same thing, no choice. |
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Sep 21 2018, 03:50 PM
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#7
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Junior Member
235 posts Joined: Sep 2014
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QUOTE(Doraku @ Sep 21 2018, 03:46 PM) BTW what router you using? Asus RT-AC86U |
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Sep 25 2018, 05:08 PM
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#8
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Junior Member
235 posts Joined: Sep 2014
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QUOTE(Ben Ling @ Sep 25 2018, 04:59 PM) We are putting the turbo upgrade on hold until further notice as we are currently working towards the technical readiness to ensure optimum experience for customers. I’ve been told by TM call agent also the same thing. The turbo upgrade has been put on hold to resolve technical issue and will be continue once everything is good. Told by CS Live Chat But I see here every day got people reported been turboed? This post has been edited by th3game: Sep 25 2018, 05:09 PM |
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Sep 26 2018, 03:27 AM
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#9
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Junior Member
235 posts Joined: Sep 2014
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QUOTE(cpmlml @ Sep 25 2018, 10:56 PM) Internal news:- thier technical department alr confirm they cannot provide promised speed with thier current backbone and to upgrade that take few years in stages. So this project considered failed well, guess gonna head down to TM point to upgrade my package to 100Mbps one. Waiting for turbo like forever and this!This post has been edited by th3game: Sep 26 2018, 03:47 AM |
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Sep 26 2018, 10:35 AM
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#10
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Junior Member
235 posts Joined: Sep 2014
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QUOTE(hjh87 @ Sep 26 2018, 10:08 AM) Just to confirm again before really proceed with the downgrading to other lower/available package. yes contract will be refreshed to new 24 monthsFor the area of Klang Valley (Kota Bayu Emas) anyone been turbo-ed?? No point keep paying for higher price, and in the end not getting what been promised. And let say current package was 50mbps (thank you campaign 2017) contract ended, change to the RM129: 100mbps. Will TM initiate new contract? source see point #7 https://unifi.com.my/lsds/assets/images/per...mefibre_faq.pdf |
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Sep 26 2018, 10:48 AM
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#11
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Junior Member
235 posts Joined: Sep 2014
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QUOTE(hjh87 @ Sep 26 2018, 10:38 AM) But how about my old STB, can I still keep it for the unifi TV?? read all the faq brour answer can be found at point #32 and point #33 my advise is print this faq and bring with u to tm point as their staff normally not aware of this. This post has been edited by th3game: Sep 26 2018, 10:50 AM |
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Sep 26 2018, 04:01 PM
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#12
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Junior Member
235 posts Joined: Sep 2014
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QUOTE(xjoshualaw29 @ Sep 26 2018, 03:59 PM) Finally! after talking with one of the TM customer service, i asked them and he said that "U want to get the turbo upgrade maintain same price? Current Price 10Mb is RM99. Turbo upgrade same price." Obviously I said yes and explained them about the FTTH infra and told him it supports it. Open unifi website. YOUR ORDER(MODIFY) WAS SUBMITTED. STATUS: PENDING. weeee wahh..i want to..mind sharing |
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Sep 27 2018, 01:39 PM
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#13
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Junior Member
235 posts Joined: Sep 2014
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Guys, just want to share..
I just contacted TM 100 call agent. He said that in my taman only got 2/50 subscribers got thier upgrade. One for 300Mbps and the other one on 500Mbps. No one in my taman got upgraded to 800Mbps as no subscriber on 100Mbps old plan. Btw, I live in KL area. TM still in pilot test and he said that probably TM will finished up the pilot test on October. I asked whether it it on early,mid or end October..he cannot tell. They are now collecting feedbacks from turbo customers and try to refine their infra. Then the mass roll out with follows after. I asked also does the turboed user provide them feedbacks? He said..not all..as some wont care and just keep using... then I asked,better put my acc as pilot tester as I will provide them feedbacks on the speed. Then he said..the user got the turbo selected from the sytem randomly. If TM dont get enough feedbacks and need more data they will randomly pick other acc. He said also that probably certain users may not get full speed as TM infra lacks of support in certain area. Consumers probably get speed up to 500Mbps max only. If the users are on 800Mbps turbo, their max probably capped on 500Mbps at certain areas.. Better wait till October before making any decisions I guess.. |
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Oct 1 2018, 06:04 PM
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#14
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Junior Member
235 posts Joined: Sep 2014
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QUOTE(miloaisdino @ Oct 1 2018, 05:56 PM) |
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Oct 2 2018, 09:13 PM
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#15
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Junior Member
235 posts Joined: Sep 2014
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QUOTE(imalmighty @ Oct 2 2018, 09:03 PM) Unifi subscribers exactly like i feel during live chatting or calling 100 TM agents! |
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Oct 3 2018, 08:49 AM
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#16
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Junior Member
235 posts Joined: Sep 2014
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 so this is the awaiting statement ya? hurmm |
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Oct 3 2018, 08:12 PM
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#17
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Junior Member
235 posts Joined: Sep 2014
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wow guys,
after several open and closed reports with tm live chat/tm 100 agents and feedback rating agents for requesting FREE turbo upgrade, TM then sent me email saying that still in pilot testing and bla bla bla... But just now, I have received one special email that really caught my attention! » Click to show Spoiler - click again to hide... « JUST WOW! THEY REALLY GOT BALLS TO BRING LEGAL ACTION FOR A DISPUTE! |
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Oct 5 2018, 09:23 AM
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#18
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Junior Member
235 posts Joined: Sep 2014
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QUOTE(hus2020 @ Oct 5 2018, 08:50 AM) Hi All, I need an unifi network sifu advice. no need to add mikrotik router..use your current devices.I have unifi modem + router at Site A. Then from that site to another Site B, I have Cat 6 (just one cable) running over span of 30m. My challenge is that I want to access Unifi internet and HyppTV at site B using only that one Cat 6 cable. I believe with some VLAN magic this can be achieved but I am not sure how. To illustrate I have sketched a simple diagram for better visualization. My plan listed in the diagram is tentative since I have not invested in that hardware yet. Just need 2 cents from forum member if this method will work, or i am open for suggestion on other viable option. p/s : Running the HyppTV STB on WiFI is not an option as the range seems impossible. u just have to swap place between your router and the managed switch there and trunk the vlan hypptv to stb more refer here: https://www.blacktubi.com/guide/make-any-ro...-work-on-unifi/ |
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Oct 5 2018, 09:51 AM
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#19
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Junior Member
235 posts Joined: Sep 2014
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QUOTE(fruitie @ Oct 5 2018, 09:47 AM) Finally my pain with TM will end. I have done what I can and next up convince my sister to buy a better router. so actually your move means customers really could request the turbo upgrade and tm actually can trigger it from their side manually . It is not exactly triggered by the automated system then. |
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Oct 6 2018, 09:40 AM
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#20
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Junior Member
235 posts Joined: Sep 2014
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QUOTE(babygrand123 @ Oct 5 2018, 11:56 PM) Update : mine same case as yours. Same price rm199 for 50mbps and not yet turboed1) Received a SMS from unifi that my turbo already been upgraded 2) Thanks for this forum because get some guide line how to files a complaint to MCMC together with log a case to TM. However it take more than 2 week to get 500MB 3) Tested on LAN and WIFI managed to get max upload speed 230 for both 4) Will borrow CAT 6 cable from office for the LAN test agin. 5) MY current router wifi 850 DL not able to get full 500MB but i will try to call TM again and ask for the compatible router to get max speed. Please wish me luck !!!!!!!! how do u files a complaint to MCMC and log a case to TM? pls share |
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