same here, i tried many times already they can create a ticket or complaint report for you and tell you that it will be assign to technical team to check or verify, but after 1 or 2 weeks, still getting the same answer "currently pilot phase blah blah blah...." , and can't even tell us estimated date for the upgrade, keep saying they have no system to check, subject to network infrastructure....etc. we are like waiting for something uncertain.

laugh die me

they must have countless of same ticket, so they just simply closed it and ignore us...

actually they don't care, i mentioned the same thing with live chat support yesterday, that it is not fair to us, guess what he reply to me? He said "he don't even have streamyx and unifi on his area....", is he means that it is even not fair for him? damn, what is the point to telling me this? he don't have unifi means he is not paying higher amount for slow speeds, and not annoyed by TM arrangement on turbo upgrade and unhelpful support staff, ...

This post has been edited by lol0919: Sep 19 2018, 11:01 AM

erm...it seems that everyone is downloading centos

Today I made 6 attempts, only 2 success but first one close by itself, the rest all prompt to contact us page.

I think they will proceed with the termination and end up the port is taken by other users

This post has been edited by lol0919: Sep 23 2018, 08:24 PM

they never call me, they straight away close the ticket or send me an email with the pilot phase blah blah blah,,,

The link is for streamyx user

This post has been edited by lol0919: Sep 24 2018, 12:32 PM

why many of you can enjoy cheaper price? I‘m paying RM179 for 50mbps with Ruby pack only...

Finally my request to process turbo upgrade through Live Chat is successful after so many attempts.
And received speed upgrades in 3 days even the report feedback states that the process will take two weeks.



This post has been edited by lol0919: Sep 27 2018, 04:15 PM

They want to retain you on current plan but not doing properly, speechless
I went to a tm point at my area last week, but they have 0 knowledge on turbo upgrade,
some of the staff there thought only KL's TM can do that, so if i ask for 100mbps, they will just proceed.

Should be no problem, i believe they really missed out your information.
I also been told that i will get upgrade within two weeks, and it only took 3 days to complete.
The upgrade process can be very fast if there is no mistake and the progress go smooth.

This post has been edited by lol0919: Sep 27 2018, 06:04 PM

Yup, but I request through Live Chat, should be the same once the report is forwarded to the department in charge of Upgrade.

May I know is the free Iflix subscription for Unifi users no longer available?
I'm just login to iflix and found that I'm still able to view the contents, and the subscription page show that i am on a recurring subscription, does this means i have to manually cancel it?
will they charge me from end of the promotion?

This post has been edited by lol0919: Sep 30 2018, 04:16 PM

No need like this, just ask live chat support to create a request. Write your own message and tell the him/her to copy and paste it instead.
In the message, state that it is been along wait and even new users can enjoy high speed, it is not fair for you blah blah blah....And tell them you have all the required network equipments for high speed internet including your gigabit router model , cables and if your modem support Gbps link speed,hope they can process your request so that you can get turbo speed asap. The report priority should set to Urgent.
This works for me that I receive feedback in the next day that I will receive the upgrade within 2 weeks, but actually 3 days without any email and sms.

This post has been edited by lol0919: Oct 2 2018, 02:34 PM

Actually I had already submit a lot of complaint report before this, all of them has been closed and the feedback are mostly the pilot phase excuse.
The I try to ask the live support to help me file another request with my own message(politely), and this time they really process my request.
Wonder if this is just because of luck? or the report created properly and forwarded to the proper team in charge or the team decided to process based on my message and networks equipments?...Who knows

lol, this situation ....it is like you go to a restaurant with your friends, everyone's food has been served except you, upon inquiry you know that your order has been left out and make the order again, but at last they still give you the wrong item...

This company really make us speechless, they don't care loss of customers as we have no other choices.
I also been request for the upgrade since July but all the complaint report has been closed by them with the pilot phase excuse. Last month, I was told by the live chat support to go to the nearest TMPoint to make a request but when i reach there, the staff there was shocked when i mention turbo upgrade and ask me “what! tubuh???" They seems to have zero knowledge about turbo upgrade, and they even thought KL's TM can proceed a request, then i ask if she can help me to forward the request or email to the department in charge? she said she don't even know who to submit the message to....I have no choice only to try again using live chat, sometimes they use more than 1 week to give me that pilot phase shit, sometimes very fast. Keep submit the same request until success.
Normally I don't entertain with the rating's feedback call, since i also not remember which live chat does they mentioned to....
I think their CS can only help us forward the issue to other department, they can't help much, and when the report are being processed, sometimes they simply close it and give you excuse, but there are chance that they can help you to resolve the problem. Dealing with this company really can turn your mood bad.

This post has been edited by lol0919: Oct 5 2018, 06:52 PM