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> Official TM UniFi High Speed Broadband Thread V18, ( -_・) ︻デ═一▸ Maxis & Time (Unifi)

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TSMika
post Sep 26 2013, 07:26 PM, updated 8y ago

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Malaysia High Speed Broadband Project


Welcome To The Official TM UniFi High Speed Broadband Thread V18

Previous UniFi Threads
V1 V2 V3 V4 V5 V6 V7 V8 V9 V10 V11 V12 V13 V14 V15 V16 V17

LYN UniFi Users
TM UniFi Coverage & Subscribers: V1 V2

About UniFi: Home "VIP" Office "BIZ"

PLEASE READ BEFORE YOU PROCEED
10 Things You Should Know About UniFi

1. This service is a 24- month contract and a termination fee of RM500 is chargeable for termination of service within the contract period.

2. If your premises reside in high rise building served via copper, you must terminate your existing Streamyx service (if any).

3. Minimal drilling is required for fibre installation to the premise. You will be responsible for providing TV and 4-socket extension cord to complete the installation. No installation appointment will be made for premises under renovation.

4. All triple play services (internet, voice and TV) must be activated during service installation. Partial service activation is not allowed.

5. UniFi is a wired broadband service. Wireless connectivity is an option and is subject to interference and obstructions factor.

6. UniFi account owner or authorised contact person must be available during the service installation. For high rise premises, owners are required to make arrangement with Building Management Office for installation permission, internal cabling and access to telecommunication room.

7. Installation fee includes external cable entrance up to the internal wiring with maximum of 15 metres for fiber cable, 15 meters for Ethernet/phone cables and 30 metres for casing (raceway). Additional charges will be applied for cable more than 15 metres and 30 metres casing (raceway) and charges will be included in your UniFi bill.

8. For other non-standard installation e.g. wiring above ceiling, underground and conceal wiring, you may appoint your own contractor or deal directly with TM appointed contractor. Payment will be made directly to the contractor.

9. Please provide correct and valid Billing Address / Postal Address. Select either paper bill or e-mail bill (please provide valid and preferred e-mail address). Bill is also accessible at myUniFi (https://occ.unifi.my). TM may impose a minimal monthly charge for paper bill with notification given.

10. All UniFi equipment provided by TM is subject to 12 months warranty period.

IMPORTANT NOTES (MUST READ)

Internal Wiring
Minimal drilling is required for fibre installation to the premise to allow fibre cable entrance into the house. Internal concealed wiring will not be carried out by TM. However, customers can arrange their own or choose from TM’s authorised list of contractors at their own expense. TM shall propose the recommended list of contractor for the concealed wiring (wall or ceiling). As this is beyond the job scope of RNO, customer will deal and make payment directly to the contractor. Operationally, reappointment is to be arranged when the conceal wiring is completed. Customer is required to inform TM for installation appointment.
Premise currently under renovation
During installation day, TM will not proceed if the customer premise is under renovation unless insist by customer, TM will charge customer accordingly if request for other appointment time. Customers who are having their home renovated are advised to inform TM prior setting service installation appointment. TM shall not be responsible for any damages resulted from construction and renovation done by customer through third party during or after the installation.
Customer Unreachable and Change of Appointment
Premise inaccessibility or deferment of installation appointment upon the installation team’s arrival at a customer’s premise will be subject to a charge of RM100. Re-appointment will be subject to time slot availability.
High-Rise VDSL & FTTH
For high-rise (condos, apartment, office building) ,TM would require to access the MDF/SDF room to physically activate the port which normally locked by the Building Management/Maintenance. Therefore, customers are required to communicate and make arrangement with your Building Management/Maintenance Office to ensure someone is available to grant the access to TM UniFi Installer to MDF/SDF room during the installation time. Without the access to MDF/SDF room, installation cannot be performed and TM has to revisit which will incur unnecessary cost to customer.
In the case of copper wired building that uses VDSL2 technology, successful delivery of UniFi services is subject to technical testing. TM has the right to cancel the order should the building copper wire is deemed as not passing the technical test or not ready to deliver the service.

Requirements & Installation Guide
   


Standard Installation (Currently FREE)
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Non-Standard Installation Charges
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From making an appointment to the signing-off of the Service Acceptance Form, here is a complete step-by-step process of how we bring UniFi into your home or office.

Step 1: Appointment

Appointment is made at the point of registration. You may choose your preferred date and time for UniFi installation but please note that installation for FTTx (Fibre to the Home or Office) is expected to take between 4-8 hours, and for VDSL2, 2-3 hours.

24 hours prior to the agreed installation date and time, the TM UniFi Centre will call you for a final confirmation. Our UniFi technician will also call you just before he goes to the agreed address of installation.

Step 2: Site Assessment

Upon arrival at your home or office, our technician will brief you on the step-by-step process of the entire installation. This includes:

(i) Site assessessment (outdoor and indoor)
(ii) Cable entrance (drilling point for FTTx)
(iii) Equipment termination point
(iv) Route of wiring

In the case of FTTx installation, our technician will determine the location of the Fibre Distribution Point (FDP), whether it is located on an overhead pole, or underground. If the underground fibre access is blocked due to any home or office renovation, it may require a longer installation period than for overhead fibre access installation.

For VDSL2, site assessment is much quicker since our technician need only access the building’s MDF room and perform the necessary cabling there.
Note: VDSL2 - your existing Streamyx or Business Broadband access will be disabled during this exercise.

Step 3: Installation

It's time to complete the installation process. As part of this process, some minimal drilling may be required. After laying the cables we will determine which modem is suitable for your home. Indoor installation requires more time as our technician needs to lay the internal fibre optic cable. Cables of sufficient length will be provided. However, in cases where additional cable lengths are required, some minimal charges will be incurred. To prevent unsightly wiring, wires and cables will be housed in proper casings.

However, if you wish it to be a drill-free installation, and if the fibre optic cables are required to be pulled through your home or office ceiling, we have a panel of contractors that you can work with, the costs of which will be borne by you.

VDSL2 does not require drilling since UniFi connection will come from the existing phone jack in your home or office. For this premise type, indoor installation requires minimal setup time.

Step 4: Equipment Setup

After laying all the cables, it’s time to connect the equipment. Our technician will first set up the BTU followed by Premise Gateway, Set-top-Box (for Residential package only) and DECT Phone. Once the equipment is tested and works properly, our technician will then show you that all the services are in working order.

Step 5: Completion

You are required to sign-off a Service Acceptance Form (SAF) as part of the process to complete the installation work. For a complete understanding of what TM UniFi service is, please read the terms and conditions in your service agreement.

The fibre of UniFi: http://www.themalaysianinsider.com/feature...fibre-of-unifi/
Getting Unified – A walkthrough: http://www.themalaysianinsider.com/feature...-a-walkthrough/
The Unifi Installation – My Experience: http://www.shaolintiger.com/2010/12/29/the...-my-experience/

UniFi Set Up


* Thanks to TM twitter for the tweets, links to the article, blog (ShaolinTiger) & video (TheXMagellan)

klseet website for information on TM UniFi
http://klseet.com/

rizvanrp website of the unofficial HSBB (UniFi) "handbook"
http://unifi.athena.my/
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HyppTV
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What is HyppTV ?
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HyppTV - Entertainment All The Time
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HyppTV Link: YouTube F.A.Q


Added on TM UniFi Glossary Menu
TM UniFi Announcement & News

Terms & Conditions: Home "VIP" Office "BIZ"

Official Website: TM Website TM Twitter TM Connects UniFi Website UniFi HyppTV

Related Website: UniFi Wikipedia UniFi YouTube UniFi Facebook

Customer Link: Customer Account Customer E-Mail Customer Rewards "TM Rewards"

Online Help & Support: Billing Guide Payment Guide Support Guide Speedometer F.A.Q

Technical Assistance 24/7: 1300-88-1221
E-Mail Support: [email protected]


Added on LATEST TM UniFi PROMOTION !!
LATEST TM UniFi PROMOTION !!

Promotion Period UniFi Package Package Price/Month Promotion Summary
01/04/14 - 31/07/14 VIP5 (5Mbps) RM149 FREE TM Cap (While Stock Last)
01/04/14 - 31/07/14 VIP10 (10Mbps) RM199 Included Bundle HyppTV MegaPack or SportsPack worth RM50/Month & FREE Team Malaysia Panthera Jersey (While Stock Last)
01/04/14 - 31/07/14 VIP20 (20Mbps) RM249 Included Bundle HyppTV MegaPack or SportsPack worth RM50/Month & FREE Team Malaysia Panthera Jersey (While Stock Last)

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NOTICE: Please note that if you have just applied for TM UniFi and receive a phone call from someone claiming to be from TM offering other Internet plan without the free HyppTV and free Cordless Dect Phone at lower price, they are not from TM. They are actually Maxis agents trying to hijack orders from TM. Please note that if you decided to go for Maxis Fibre, you will miss out all the goodies of HyppTV and unlimited free calls to all TM fixed line nationwide and cheaper call rate to all mobile networks. Also better HSBB customer support as TM are the provider of the HSBB pipeline & not 3rd Party Licensed Provider. PLEASE BE AWARE !!


Added on Agreement
Maxis & P1 agreement on using TM UniFi HSBB Access Services !!
Agreement with Maxis on 15-12-2010 Agreement with P1 on 13-10-2011
Attached Image Attached Image
So, even you apply Maxis or P1 Fibre, it's in high percentage that you are using TM UniFi HSBB Access Services !! laugh.gif

Partnership on Developing a Next-Generation LTE Infrastructure
Agreement with SK Telecom Co. Ltd, Green Packet Berhad (GP) & Packet One Sdn. Bhd. (P1) on 27-03-2014
Attached Image Attached Image


This post has been edited by Mika: Apr 11 2014, 07:33 PM
abec
post Sep 26 2013, 07:41 PM

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Yeahh new thread rclxms.gif rclxms.gif rclxms.gif
Harapan
post Sep 26 2013, 07:43 PM

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Are there any new offers for Unifi upgrades from 5 Mbps to 10 Mbps?
djhenry91
post Sep 26 2013, 08:57 PM

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hmm..where the previous version ts..need ask him close the thread lo
Icehart
post Sep 26 2013, 09:10 PM

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QUOTE(Harapan @ Sep 26 2013, 07:43 PM)
Are there any new offers for Unifi upgrades from 5 Mbps to 10 Mbps?
*
5Mbps for streamyx upgrade.
10Mbps for existing/new 5Mbps subscribers got lah. smile.gif
jolmy
post Sep 26 2013, 11:42 PM

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Make sure you pick up calls from 03-26015000 or some other similar numbers. This is normally call to upgrade UniFi (including the RM30 discount offer). My colleague was complaining yesterday that he has been subscribing for more than 2 years but never offered to upgrade with a discount, only to realize he has not been picking up calls from numbers not saved in his phone. In fact, he did have missed calls from 03-26015000.
JML
post Sep 27 2013, 08:24 AM

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QUOTE(Harapan @ Sep 26 2013, 07:43 PM)
Are there any new offers for Unifi upgrades from 5 Mbps to 10 Mbps?
*
got.. i got call offer from 5mbps to 10mbps for additional RM20 / month... and i think he mentioned this is for life time (not confirm...)
i think the call from 03-26015000 also. but i rejected the offer.. cuz feel that 5mbps also enough for our usage...


anyway, anyone know if TP Link router WR940N is compatible with unifi model?
trying to configure it but failed many times liao..
set the conenction as PPPoE right? still failed la...
jh95
post Sep 27 2013, 08:25 AM

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QUOTE(Icehart @ Sep 26 2013, 09:10 PM)
5Mbps for streamyx upgrade.
10Mbps for existing/new 5Mbps subscribers got lah.  smile.gif
*
upgrade 5mbps only for 4mbps user or all streamyx user?what condition to get this offer from tm?
aneip
post Sep 27 2013, 11:47 AM

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QUOTE(jolmy @ Sep 26 2013, 11:42 PM)
Make sure you pick up calls from 03-26015000 or some other similar numbers. This is normally call to upgrade UniFi (including the RM30 discount offer). My colleague was complaining yesterday that he has been subscribing for more than 2 years but never offered to upgrade with a discount, only to realize he has not been picking up calls from numbers not saved in his phone. In fact, he did have missed calls from 03-26015000.
*
I email them about 30 discount offer. Received a call from that number 2 weeks ago but not aware.. But yesterday received another call.. Will be upgrading within 48 hour..
Kyoyagami
post Sep 27 2013, 02:50 PM

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I can verify that I was also told it was a life time offer. Since I needed to ride on my bike yesterday, I told them to call me next week. haha.

I needed to do more than just upgrade. I need to change my details.
fox_shinoda
post Sep 27 2013, 11:20 PM

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Today Unifi VIP 5 has been installed at my condo, I'm happy with the speed and all. But the problem is with HyppTV sad.gif

All channel is showing black screen with a small logo at the bottom right hand side (satellite with red X) except for one as seen on tv channel and the other radio channel.

Anyone knows what is the problem?

The installer told me to leave it for about an hour so that it will download all the stuff. But it is more than an hour but still the same.

When I call the help line, I'm asked to wait at least 24 hours before I can make a report sweat.gif

And yeah, the Lan 4 (red color) is connected from the router to the Hypptv unit. Tried restarting all devices the same as well.
Icehart
post Sep 27 2013, 11:24 PM

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QUOTE(jh95 @ Sep 27 2013, 08:25 AM)
upgrade 5mbps only for 4mbps user or all streamyx user?what condition to get this offer from tm?
*
For this have to ask Mika biggrin.gif
Anonymous34
post Sep 28 2013, 10:29 AM

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New thread!
yslysl
post Sep 28 2013, 01:26 PM

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for unifi, how to check the downstream and upstream port in the modem or router like streamyx?
or is there no such thing?
wkkm007
post Sep 28 2013, 04:33 PM

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My Hypptv Youtube can't login, error. help
aneip
post Sep 28 2013, 07:57 PM

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QUOTE(yslysl @ Sep 28 2013, 01:26 PM)
for unifi, how to check the downstream and upstream port in the modem or router like streamyx?
or is there no such thing?
*
vdsl can.. fiber no
PowerSlide
post Sep 28 2013, 11:15 PM

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today registered also my sis new home done installed today

but one main problem i see is hypptv stb, no wireless? if no how on earth i wana put the stb downstairs
djhenry91
post Sep 28 2013, 11:22 PM

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QUOTE(PowerSlide @ Sep 28 2013, 11:15 PM)
today registered also my sis new home done installed today

but one main problem i see is hypptv stb, no wireless? if no how on earth i wana put the stb downstairs
*
hypp tv stb no wireless function so either u pull hdmi cable or lan cable to downstairs
PowerSlide
post Sep 29 2013, 12:04 AM

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QUOTE(djhenry91 @ Sep 28 2013, 11:22 PM)
hypp tv stb no wireless function so either u pull hdmi cable or lan cable to downstairs
*
yea kinda stupid to me, gonna setup in my room since 2 pc running here for work and play and all the way to downstairs is very far away

the solution might just be forget about the hypptv dont use at all LOL


rattan
post Sep 29 2013, 12:53 AM

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QUOTE(PowerSlide @ Sep 28 2013, 11:15 PM)
today registered also my sis new home done installed today

but one main problem i see is hypptv stb, no wireless? if no how on earth i wana put the stb downstairs
*
just pull network cable downstairs... cost is nothing... long run will benefit.

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