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> Official TM ÜniFi High Speed Broadband Thread V26

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TSy500
post Jun 14 2016, 11:28 AM, updated 6y ago

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Welcome To The Official TM UniFi High Speed Broadband Thread V26

Previous UniFi Threads
V1 V2 V3 V4 V5 V6 V7 V8 V9 V10 V11 V12 V13 V14 V15 V16 V17 V18 V19 V20 V21 V22 V23 V24 V25

LYN UniFi Users
TM UniFi Coverage & Subscribers: V1 V2

About UniFi: UniFi ADVANCE UniFi PRO UniFi BIZ ADVANCE UniFi BIZ PRO

Complain to SKMM/CFM: SKMM CFM


PLEASE READ BEFORE YOU PROCEED
10 Things You Should Know About UniFi

1. This service is a 24- month contract and a termination fee of RM500 is chargeable for termination of service within the contract period.

2. If your premises reside in high rise building served via copper, you must terminate your existing Streamyx service (if any).

3. Minimal drilling is required for fibre installation to the premise. You will be responsible for providing TV and 4-socket extension cord to complete the installation. No installation appointment will be made for premises under renovation.

4. All triple play services (internet, voice and TV) must be activated during service installation. Partial service activation is not allowed.

5. UniFi is a wired broadband service. Wireless connectivity is an option and is subject to interference and obstructions factor.

6. UniFi account owner or authorised contact person must be available during the service installation. For high rise premises, owners are required to make arrangement with Building Management Office for installation permission, internal cabling and access to telecommunication room.

7. Installation fee includes external cable entrance up to the internal wiring with maximum of 15 metres for fiber cable, 15 meters for Ethernet/phone cables and 30 metres for casing (raceway). Additional charges will be applied for cable more than 15 metres and 30 metres casing (raceway) and charges will be included in your UniFi bill.

8. For other non-standard installation e.g. wiring above ceiling, underground and conceal wiring, you may appoint your own contractor or deal directly with TM appointed contractor. Payment will be made directly to the contractor.

9. Please provide correct and valid Billing Address / Postal Address. Select either paper bill or e-mail bill (please provide valid and preferred e-mail address). Bill is also accessible at myUniFi (https://occ.unifi.my). TM may impose a minimal monthly charge for paper bill with notification given.

10. All UniFi equipment provided by TM is subject to 12 months warranty period.

IMPORTANT NOTES (MUST READ)

Internal Wiring
Minimal drilling is required for fibre installation to the premise to allow fibre cable entrance into the house. Internal concealed wiring will not be carried out by TM. However, customers can arrange their own or choose from TM’s authorised list of contractors at their own expense. TM shall propose the recommended list of contractor for the concealed wiring (wall or ceiling). As this is beyond the job scope of RNO, customer will deal and make payment directly to the contractor. Operationally, reappointment is to be arranged when the conceal wiring is completed. Customer is required to inform TM for installation appointment.
Premise currently under renovation
During installation day, TM will not proceed if the customer premise is under renovation unless insist by customer, TM will charge customer accordingly if request for other appointment time. Customers who are having their home renovated are advised to inform TM prior setting service installation appointment. TM shall not be responsible for any damages resulted from construction and renovation done by customer through third party during or after the installation.
Customer Unreachable and Change of Appointment
Premise inaccessibility or deferment of installation appointment upon the installation team’s arrival at a customer’s premise will be subject to a charge of RM100. Re-appointment will be subject to time slot availability.
High-Rise VDSL & FTTH
For high-rise (condos, apartment, office building) ,TM would require to access the MDF/SDF room to physically activate the port which normally locked by the Building Management/Maintenance. Therefore, customers are required to communicate and make arrangement with your Building Management/Maintenance Office to ensure someone is available to grant the access to TM UniFi Installer to MDF/SDF room during the installation time. Without the access to MDF/SDF room, installation cannot be performed and TM has to revisit which will incur unnecessary cost to customer.
In the case of copper wired building that uses VDSL2 technology, successful delivery of UniFi services is subject to technical testing. TM has the right to cancel the order should the building copper wire is deemed as not passing the technical test or not ready to deliver the service.

Installation Guide
 


From making an appointment to the signing-off of the Service Acceptance Form, here is a complete step-by-step process of how we bring UniFi into your home or office.

Step 1: Appointment

Appointment is made at the point of registration. You may choose your preferred date and time for UniFi installation but please note that installation for FTTx (Fibre to the Home or Office) is expected to take between 4-8 hours, and for VDSL2, 2-3 hours.

24 hours prior to the agreed installation date and time, the TM UniFi Centre will call you for a final confirmation. Our UniFi technician will also call you just before he goes to the agreed address of installation.

Step 2: Site Assessment

Upon arrival at your home or office, our technician will brief you on the step-by-step process of the entire installation. This includes:

(i) Site assessessment (outdoor and indoor)
(ii) Cable entrance (drilling point for FTTx)
(iii) Equipment termination point
(iv) Route of wiring

In the case of FTTx installation, our technician will determine the location of the Fibre Distribution Point (FDP), whether it is located on an overhead pole, or underground. If the underground fibre access is blocked due to any home or office renovation, it may require a longer installation period than for overhead fibre access installation.

For VDSL2, site assessment is much quicker since our technician need only access the building’s MDF room and perform the necessary cabling there.
Note: VDSL2 - your existing Streamyx or Business Broadband access will be disabled during this exercise.

Step 3: Installation

It's time to complete the installation process. As part of this process, some minimal drilling may be required. After laying the cables we will determine which modem is suitable for your home. Indoor installation requires more time as our technician needs to lay the internal fibre optic cable. Cables of sufficient length will be provided. However, in cases where additional cable lengths are required, some minimal charges will be incurred. To prevent unsightly wiring, wires and cables will be housed in proper casings.

However, if you wish it to be a drill-free installation, and if the fibre optic cables are required to be pulled through your home or office ceiling, we have a panel of contractors that you can work with, the costs of which will be borne by you.

VDSL2 does not require drilling since UniFi connection will come from the existing phone jack in your home or office. For this premise type, indoor installation requires minimal setup time.

Step 4: Equipment Setup

After laying all the cables, it’s time to connect the equipment. Our technician will first set up the BTU followed by Premise Gateway, Set-top-Box (for Residential package only) and DECT Phone. Once the equipment is tested and works properly, our technician will then show you that all the services are in working order.

Step 5: Completion

You are required to sign-off a Service Acceptance Form (SAF) as part of the process to complete the installation work. For a complete understanding of what TM UniFi service is, please read the terms and conditions in your service agreement.

The fibre of UniFi: http://www.themalaysianinsider.com/feature...fibre-of-unifi/
Getting Unified – A walkthrough: http://www.themalaysianinsider.com/feature...-a-walkthrough/
The Unifi Installation – My Experience: http://www.shaolintiger.com/2010/12/29/the...-my-experience/

UniFi Set Up


* Thanks to TM twitter for the tweets, links to the article, blog (ShaolinTiger) & video (TheXMagellan)

klseet website for information on TM UniFi
http://klseet.com/
What is HyppTV ?
» Click to show Spoiler - click again to hide... «

HyppTV - Entertainment All The Time
» Click to show Spoiler - click again to hide... «



HyppTV Link: YouTube F.A.Q


Added on TM UniFi Glossary Menu
TM UniFi Announcement & News

Official Website: TM Website TM Twitter TM Connects UniFi Website UniFi HyppTV

Related Website: UniFi Wikipedia UniFi YouTube UniFi Facebook

Customer Link: Customer Account Customer Rewards "TM Rewards"

Online Help & Support: Billing Guide Payment Guide OnlineHelp Speedometer F.A.Q

Technical Assistance 24/7: 100
E-Mail Support: [email protected]

Complain to SKMM/CFM: SKMM CFM

*


This post has been edited by y500: Jun 14 2016, 05:15 PM
soonwai
post Jun 14 2016, 11:31 AM


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V26 already nice!

QUOTE(fruitie @ Jun 14 2016, 11:51 AM)
No congrats posts please, thanks.
*
My bad, apologies.

This post has been edited by soonwai: Jun 14 2016, 12:15 PM
fruitie
post Jun 14 2016, 11:51 AM

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No congrats posts please, thanks.
mztang52
post Jun 14 2016, 12:06 PM

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QUOTE(fruitie @ Jun 14 2016, 12:51 PM)
No congrats posts please, thanks.
*
Is this part of the rules...?
fruitie
post Jun 14 2016, 12:18 PM

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QUOTE(mztang52 @ Jun 14 2016, 12:06 PM)
Is this part of the rules...?
*
https://forum.lowyat.net/index.php?act=boardrules
Do not spam, post unconstructively or open multiple threads with similar messages.

Unless you are telling me those posts are constructive replies.
Zi-Tech
post Jun 14 2016, 01:15 PM

Eh, pangkat sudah tukar ka
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after so many derailed more than 50 pages, now v26 goes online...

feel itchy to upgrade unifi pro...but keep thinking suddenly tm given promo or what so ever later, rugi pula da bind 2 tahun...
fruitie
post Jun 14 2016, 02:14 PM

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QUOTE(Zi-Tech @ Jun 14 2016, 01:15 PM)
after so many derailed more than 50 pages, now v26 goes online...

feel itchy to upgrade unifi pro...but keep thinking suddenly tm given promo or what so ever later, rugi pula da bind 2 tahun...
*
Well, in today's world, if you keep waiting, you will miss out a lot of good stuff. laugh.gif
Just apply based on your needs. biggrin.gif

This post has been edited by fruitie: Jun 14 2016, 02:15 PM
nymerine
post Jun 14 2016, 02:24 PM

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I got the DIR-850L, anyone want me to test anything? happy.gif
Currently serving 4 wired PC and 4 wireless devices.. no problem since day 1.
Zi-Tech
post Jun 14 2016, 02:41 PM

Eh, pangkat sudah tukar ka
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From: Shah Alam, Selangor/ Gambang, Kuantan, Pahang



QUOTE(fruitie @ Jun 14 2016, 02:14 PM)
Well, in today's world, if you keep waiting, you will miss out a lot of good stuff. laugh.gif
Just apply based on your needs. biggrin.gif
*
then need to waiting or push time to install infra on landed properties will become worth waiting....hehehehe

but... this is boleh land... mimpi boleh, realiti takde boleh....hahahaha
KbkB
post Jun 14 2016, 02:44 PM

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Anyone have problem with TwitchTV? The last few days can't even watch streams in medium quality. From twitch latency checker it seems high latency everywhere Link

This post has been edited by KbkB: Jun 14 2016, 02:44 PM
mdnOor
post Jun 14 2016, 03:40 PM

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QUOTE(KbkB @ Jun 14 2016, 02:44 PM)
Anyone have problem with TwitchTV? The last few days can't even watch streams in medium quality. From twitch latency checker it seems high latency everywhere Link
*
Yup,experience the same since this earlier this year. Even im alone using the internet, twitch will buffer and hang sometimes. Had to use youtube gaming watch manila major stream last week.
plumberly
post Jun 14 2016, 04:11 PM

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QUOTE(nymerine @ Jun 14 2016, 02:24 PM)
I got the DIR-850L, anyone want me to test anything?  happy.gif
Currently serving 4 wired PC and 4 wireless devices.. no problem since day 1.
*
Congratulations on your toy!

I thought there are 4 ports on the 850L with port 4 for HypTV. Not using the TV and use it as a normal LAN port?

Using Unifi 30?

Possible to get the average Mbps for each of the PC and mobile users from the router? Just curious on the individual speed especially on the mobile.

Thanks.
plumberly
post Jun 14 2016, 04:21 PM

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QUOTE(Zi-Tech @ Jun 14 2016, 01:15 PM)
after so many derailed more than 50 pages, now v26 goes online...

feel itchy to upgrade unifi pro...but keep thinking suddenly tm given promo or what so ever later, rugi pula da bind 2 tahun...
*
My unqualified 2 cents here ...

Govt has allocated RMx billion in the budget to improve broadband in 2016. So can expect some improvement to the infrastructure for higher speed and some promotion to get more to ride on them.

Yes, this improvement-promotion pattern will repeat every x years and one can be waiting for ever if one does not get in. Ha.

My personal strategy is not to aim for the highest speed package as that will carry with it some hidden cost premium. Aim for the 2nd or 3rd highest speed if they are sufficient for your use.

Can't wait for my Unifi 30! A big jump for me from 8 to 30! Ha.


soonwai
post Jun 14 2016, 04:29 PM


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QUOTE(nymerine @ Jun 14 2016, 02:24 PM)
I got the DIR-850L, anyone want me to test anything?  happy.gif
Currently serving 4 wired PC and 4 wireless devices.. no problem since day 1.
*
What's the default username & password for the DIR-850L?

nymerine
post Jun 14 2016, 04:41 PM

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QUOTE(plumberly @ Jun 14 2016, 04:11 PM)
Congratulations on your toy!

I thought there are 4 ports on the 850L with port 4 for HypTV. Not using the TV and use it as a normal LAN port?

Using Unifi 30?

Possible to get the average Mbps for each of the PC and mobile users from the router? Just curious on the individual speed especially on the mobile.

Thanks.
*
3x Gigabit port for other stuff
1x Port for HyppTV only
Port for hypptv cannot be used like a normal lan port.
I'm using Advance 100.
As I'm not home just yet, I can only give this screenshot from my phone.
user posted image
nymerine
post Jun 14 2016, 04:43 PM

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QUOTE(soonwai @ Jun 14 2016, 04:29 PM)
What's the default username & password for the DIR-850L?
*
No idea, my router came pre-configured, the guy only came to plug it in. Password sticker will be placed on top of the router for your usage.

This post has been edited by nymerine: Jun 14 2016, 04:44 PM
jack2001
post Jun 14 2016, 04:46 PM

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QUOTE(soonwai @ Jun 14 2016, 04:29 PM)
What's the default username & password for the DIR-850L?
*
Normally if you bought one by yourself the router ask to set a password. But if it is given by TM it probably is configured by the installer. You only option is to factory reset it.
hustlerism
post Jun 14 2016, 04:46 PM

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Can i allocate bandwidth per device? Router is RGX4400
plumberly
post Jun 14 2016, 04:47 PM

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QUOTE(nymerine @ Jun 14 2016, 04:41 PM)
3x Gigabit port for other stuff
1x Port for HyppTV only
Port for hypptv cannot be used like a normal lan port.
I'm using Advance 100.
As I'm not home just yet, I can only give this screenshot from my phone.
user posted image
*
Thanks for the feedback.
jusbella
post Jun 14 2016, 05:19 PM

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Actually that router you can set the lan port vlan id.

So either way you can disable iptv and use as normal port:)


QUOTE(plumberly @ Jun 14 2016, 04:11 PM)
Congratulations on your toy!

I thought there are 4 ports on the 850L with port 4 for HypTV. Not using the TV and use it as a normal LAN port?

Using Unifi 30?

Possible to get the average Mbps for each of the PC and mobile users from the router? Just curious on the individual speed especially on the mobile.

Thanks.
*

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