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Unifi Official TM UniFi High Speed Broadband Thread V35, READ 1ST PAGE FOR TURBO SPEED INFO!

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stephantsen
post Sep 18 2018, 12:13 PM

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new thread but i still havent get turbo upgrade
stephantsen
post Sep 18 2018, 10:24 PM

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QUOTE(christina1 @ Sep 18 2018, 10:16 PM)
Thinking of downgrading to 100Mbps now...Dont see any need for Turbo 800Mbps....
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QUOTE(cenkudu @ Sep 18 2018, 10:18 PM)
Email from unifi, either to wait or to downgrade to 100mps

Thank you for contacting Unifi. Firstly, we would like to apologise for the late reply.

Referring to your e-mail dated 15th September 2018 on the turbo upgrade query. We appreciate the keen interest towards our products and services.

We are now piloting the turbo upgrades to selected existing unifi customers to the new high speeds of 100 Mbps, 300 Mbps, 500 Mbps and 800 Mbps. This is to allow us time to enhance the process before the mass roll-out. We will keep you updated once this pilot phase is completed and when we are ready to roll out to our existing customers nationwide.

However, by changing the plan to unifi 100Mbps RM129.00, you will not be able to enjoy Turbo upgrade in 2018/2019. Kindly inform the service contract will be renewal again for 2 years.

Should you want to change the package, kindly advice to refer nearest TMpoint for further assistance. You may search the nearest outlet to your side by clicking below link:

https://www.tm.com.my/OnlineHelp/TMPoint/Pages/Home.

For further enquiries or feedback, chat with us at unifi.com.my for fast and reliable online assistance. Alternatively, you may tweet us at @helpmeunifi, leave your comments at fb.com/weareunifi or enjoy self-service assistance through TM Self Help website at unifi.com.my/selfhelp.

We look forward to serve you better.
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downgraded my unifi plan from RM189 to RM129.
at first (TM point Tawau,Sabah) they said existing customer only able to downgrade to ultimate pack RM159 because there is STB. but today i go tm point at menara tm, they willing to downgrade me to RM129 with no ultimate pack biggrin.gif

This post has been edited by stephantsen: Sep 18 2018, 10:27 PM


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stephantsen
post Sep 18 2018, 11:28 PM

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QUOTE(gahkin @ Sep 18 2018, 10:38 PM)
how to u take to process this?
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fly here and make an complain smile.gif
stephantsen
post Sep 18 2018, 11:48 PM

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QUOTE(gahkin @ Sep 18 2018, 11:44 PM)
from sabah fly to kl ?  blink.gif
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its my parents house, visit there few days and though tm point sabah able to downgrade but the fact is no. now back to kl and decide to walk in to main branch to settle this issue.

This post has been edited by stephantsen: Sep 18 2018, 11:49 PM
stephantsen
post Oct 6 2018, 09:15 AM

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QUOTE(stormaker @ Oct 6 2018, 09:12 AM)
Just completed the Unifi installation yesterday afternoon, upgraded from streamyx and maintaining the same phone no.

Last night noticed that the phone is not working, and no light at all for "TEL1" on Huawei BTU. Live chat with TM and was told that my phone line is already active, and even if it's not active it should have light on the BTU,  and advise me to talk to installer.

This morning called the installer, was told that i will take 48 hrs to completely transfer the phone line. Anybody have experience on this ? Or know whats the issue ?
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i got this issue during my first two days of transitions period
stephantsen
post Oct 6 2018, 02:28 PM

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time new offering


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stephantsen
post Oct 6 2018, 05:32 PM

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QUOTE(pokchik @ Oct 6 2018, 02:56 PM)
Sweeeeettttt.. just wish that I have coverage.

1Gbps for RM199 (I think 500Mbps UL too)
is hnggghhhhhhh, man.

As long as no interruptions/slowdown at night.

TM pricing is almost similar, as long as that effing HyppTV is not budled together.

Fucking HyppTV bundle. Should be a choice instead.
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tm offer asymmetrical broadband while time offer symmetrical speed.
stephantsen
post Oct 7 2018, 12:56 AM

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[quote=babygrand123,Oct 6 2018, 09:19 PM]
[quote=stephantsen,Oct 6 2018, 02:28 PM]
time new offering
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[/quote
Bro where is the official link? Thanks
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[/quote]
announcement will be made tomorrow, stay tuned
stephantsen
post Oct 7 2018, 01:02 AM

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https://www.time.com.my/personal/broadband/fibre-broadband
stephantsen
post Oct 7 2018, 09:28 AM

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QUOTE(stasio @ Oct 7 2018, 03:08 AM)
TIME really teach a lesson to TM, about the price and speed upgrade.

No "pilot phase'...no "phase to phase" ,no phase 2 until 30. june 2019 (!? rclxub.gif ),withwin 2 weeks+ ... all done.

Congrats TIME.......professional done..... rclxms.gif
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monopoly company , what to expect?

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