PLEASE READ BEFORE YOU PROCEED

10 Things You Should Know About UniFi

1. This service is a 24-month contract and a termination fee of RM500 is chargeable for termination of service within the contract period.

2. If your premises reside in high rise building served via copper, you must terminate your existing Streamyx service (if any).

3. Minimal drilling is required for fibre installation to the premise. You will be responsible for providing TV and 4-socket extension cord to complete the installation. No installation appointment will be made for premises under renovation.

4. All triple play services (internet, voice and TV) must be activated during service installation. Partial service activation is not allowed.

5. UniFi is a wired broadband service. Wireless connectivity is an option and is subject to interference and obstructions factor.

6. UniFi account owner or authorised contact person must be available during the service installation. For high rise premises, owners are required to make arrangement with Building Management Office for installation permission, internal cabling and access to telecommunication room.

7. Installation fee includes external cable entrance up to the internal wiring with maximum of 15 metres for fiber cable, 15 meters for Ethernet/phone cables and 30 metres for casing (raceway). Additional charges will be applied for cable more than 15 metres and 30 metres casing (raceway) and charges will be included in your UniFi bill. See video below for optional installation charges.

8. For other non-standard installation e.g. wiring above ceiling, underground and conceal wiring, you may appoint your own contractor or deal directly with TM appointed contractor. Payment will be made directly to the contractor.

9. Please provide correct and valid Billing Address / Postal Address. Please provide valid and preferred e-mail address, or phone number as bill will be sent via e-mail or SMS. Bill is accessible at Unifi website and you need to login: https://unifi.com.my/unifi-en/index.page. Register for e-bill here: https://unifi.com.my/e-bill/index.html

10. All UniFi equipment provided by TM is subject to 12 months warranty period.

IMPORTANT NOTES (MUST READ)

Internal Wiring
Minimal drilling is required for fibre installation to the premise to allow fibre cable entrance into the house. Internal concealed wiring will not be carried out by TM. However, customers can arrange their own or choose from TM’s authorised list of contractors at their own expense. TM shall propose the recommended list of contractor for the concealed wiring (wall or ceiling). As this is beyond the job scope of RNO, customer will deal and make payment directly to the contractor. Operationally, reappointment is to be arranged when the conceal wiring is completed. Customer is required to inform TM for installation appointment.

Premise currently under renovation
During installation day, TM will not proceed if the customer premise is under renovation unless insist by customer, TM will charge customer accordingly if request for other appointment time. Customers who are having their home renovated are advised to inform TM prior setting service installation appointment. TM shall not be responsible for any damages resulted from construction and renovation done by customer through third party during or after the installation.

Customer Unreachable and Change of Appointment
Premise inaccessibility or deferment of installation appointment upon the installation team’s arrival at a customer’s premise will be subject to a charge of RM100. Re-appointment will be subject to time slot availability.

High-Rise VDSL & FTTH
For high-rise (condos, apartment, office building) ,TM would require to access the MDF/SDF room to physically activate the port which normally locked by the Building Management/Maintenance. Therefore, customers are required to communicate and make arrangement with your Building Management/Maintenance Office to ensure someone is available to grant the access to TM UniFi Installer to MDF/SDF room during the installation time. Without the access to MDF/SDF room, installation cannot be performed and TM has to revisit which will incur unnecessary cost to customer.
In the case of copper wired building that uses VDSL2 technology, successful delivery of UniFi services is subject to technical testing. TM has the right to cancel the order should the building copper wire is deemed as not passing the technical test or not ready to deliver the service.


Installation Guide


Optional Installation Charges


From making an appointment to the signing-off of the Service Acceptance Form, here is a complete step-by-step process of how we bring UniFi into your home or office:

Step 1: Appointment

Appointment is made at the point of registration. You may choose your preferred date and time for UniFi installation but please note that installation for FTTx (Fibre to the Home or Office) is expected to take between 4-8 hours, and for VDSL2, 2-3 hours.

24 hours prior to the agreed installation date and time, the TM UniFi Centre will call you for a final confirmation. Our UniFi technician will also call you just before he goes to the agreed address of installation.

Step 2: Site Assessment

Upon arrival at your home or office, our technician will brief you on the step-by-step process of the entire installation. This includes:

(i) Site assessessment (outdoor and indoor)
(ii) Cable entrance (drilling point for FTTx)
(iii) Equipment termination point
(iv) Route of wiring

In the case of FTTx installation, our technician will determine the location of the Fibre Distribution Point (FDP), whether it is located on an overhead pole, or underground. If the underground fibre access is blocked due to any home or office renovation, it may require a longer installation period than for overhead fibre access installation.

For VDSL2, site assessment is much quicker since our technician need only access the building’s MDF room and perform the necessary cabling there.
Note: VDSL2 - your existing Streamyx or Business Broadband access will be disabled during this exercise.

Step 3: Installation

It's time to complete the installation process. As part of this process, some minimal drilling may be required. After laying the cables we will determine which modem is suitable for your home. Indoor installation requires more time as our technician needs to lay the internal fibre optic cable. Cables of sufficient length will be provided. However, in cases where additional cable lengths are required, some minimal charges will be incurred. To prevent unsightly wiring, wires and cables will be housed in proper casings.

However, if you wish it to be a drill-free installation, and if the fibre optic cables are required to be pulled through your home or office ceiling, we have a panel of contractors that you can work with, the costs of which will be borne by you.

VDSL2 does not require drilling since UniFi connection will come from the existing phone jack in your home or office. For this premise type, indoor installation requires minimal setup time.

Step 4: Equipment Setup

After laying all the cables, it’s time to connect the equipment. Our technician will first set up the BTU followed by Premise Gateway, Set-top-Box (for Residential package only) and DECT Phone. Once the equipment is tested and works properly, our technician will then show you that all the services are in working order.

Step 5: Completion

You are required to sign-off a Service Acceptance Form (SAF) as part of the process to complete the installation work. For a complete understanding of what TM UniFi service is, please read the terms and conditions in your service agreement.

Older blogs depicting a typical Unifi Installation process:

The Unifi Installation – My Experience: http://www.shaolintiger.com/2010/12/29/the...-my-experience/

Fiber To The Home: http://nordin.kembali.net/blog/?p=1221/

* Thanks to the owner of the blogs (ShaolinTiger & Nordin).

GENERAL WI-FI INFORMATION AND SUITABLE TURBO SPEED ROUTER & USB RECEIVER GUIDE by SilentVampire

If your speed have been turboed, your new plans will be as detailed below, depending on your original plans before you were turboed:

1) 800Mbps download = 200Mbps upload (original plan - 100Mbps, 50Mbps)

2) 500Mbps download = 100Mbps upload (original plan - 50Mbps, 20Mbps)

3) 300Mbps download = 50Mbps upload (original plan - 30Mbps, 10Mbps)

4) 100Mbps download = 50Mbps upload (original plan - 10Mbps, 5Mbps)

As there have been similar questions that are constantly being asked here about Wi-Fi issues in the context of TM, this is a quick guide for those who are not familiar with wireless networking and how they work. Before I start explaining further, I will first start with the most basic equipment that are provided in a typical FTTH installation for Unifi. You will be provided with a BTU, router, and a DECT phone, and formerly a UnifiTV STB (no longer provided in new installations as of mid-2018), in the initial installation.

The BTU or Broadband Termination Unit is a terminating unit from the Access Network (TM Exchange) into a customer's premise. This unit functions like a modem and translates the pulses of light that carry data over the fibre optic cables into electrical signals. The BTU can be categorized as either fit for FE or Fast Ethernet use (10 / 100 Mbps), or Gigabit use (10 / 100 / 1000 Mbps). For the turbo speed use, you would want a BTU that can support the gigabit speeds which are the AN5506-04-BG, Huawei HG8240 variant, or the Nokia G-240G variant, or the Alcatel Lucent I-240-G. Anything else will NOT be able to support the turbo speeds.

The router that is provided by TM for recent installations is usually TP-Link C1200 v1 (Pic), or D-Link DIR-850L (Pic), and more recently for new installations, the D-Link DIR-842 (Pic). All these router will be able to support gigabit speed (up to 1000Mbps) via WIRED connection ONLY. I highly recommend getting CAT6 cables or at a minimum, CAT5e cables, as both support gigabit speeds. Dintek or Prolink or AMP Netconnect or Ugreen RJ45 cables are quite reliable and is 100% confirmed to have original CAT5E or CAT6 rating. Wireless speeds will vary according to real-life environment and other factors.

If you are on VDSL, you will be provided with the ZTE ZXHN H267A (Pic) or the TP-Link Archer VR1200v for new installations recently (Pic).

The UnifiTV STB or Set-Top Box (no longer provided in new installations as of mid-2018) is a standard small white Android box (Pic).

Just a disclaimer, the TP-Link C1200 v1 (Pic) have MANY issues, including firmware and hardware problems, so if there are any issues with the connection and if you have this router, try changing to another router and see if your problem can be resolved. If it is resolved, then it is this particular router's issue.

For those that have been on Unifi since a long time ago, you might still be using an older router, which is either the D-Link DIR-615 (Pic) or the D-Link L7-N-R2000 (Pic), or one of the older TM generic router which are the RG-Innatech-RGX4400 (Pic), or the RG-Innatech-RG4332 (Pic), or the RG-Maritime-TRG212M (Pic), or the RG-DLINK-WBR2300 (Pic), or something older that I am unaware of. Among the older routers, the RG-Innatech-RGX4400 is the best among the lot, but still unacceptable for current modern use, as there are more newer and better options currently in the market.

If you are still using one of the six older routers above or any other older router from TM or one that you bought yourself a long time ago, which is not optimal for use in this era of gigabit speed, and you are having issues with your wired or wireless connection, it is highly recommended that you change to another modern router, and this will solve most Wi-Fi issues that you are currently experiencing, such as frequent disconnections and low speed. Refer to the list below for suitable routers.

Wi-Fi uses the IEEE802.11 family of standards. Within the 802.11 standards, are various substandards, including 802.11b (2.4GHz spectrum), 802.11a (5GHz spectrum), 802.11g (2.4GHz spectrum), 802.11n (2.4GHz spectrum and/or the 5GHz spectrum), and the 802.11ac (5GHz spectrum).

As you can see above, there are two different bands, 2.4 GHz and 5 Ghz. The primary differences between the 2.4 GHz and 5 GHz wireless frequencies are range and bandwidth.

2.4 GHz offers coverage for further distances, but may perform at slower speeds. Use 20MHz channels in the 2.4 GHz band. Using 40MHz channels in the 2.4G Hz band can cause performance and reliability issues with your network, especially in the presence of other Wi-Fi networks and other 2.4 GHz devices. A 40MHz channel on 2.4GHz might also cause interference and issues with other devices that use this band, such as Bluetooth devices, cordless phones, and neighboring Wi-Fi networks.

5 GHz provides faster data rates at a shorter distance. For best performance and reliability, enable support for all channel widths on 5 GHz. This allows devices to use the largest width they support, which results in optimal performance and compatibility.

Range : how far your data can travel. In most cases, the higher the frequency of a wireless signal, the shorter its range.

The biggest reason for this is that higher frequency signals cannot penetrate solid objects like walls and floors as well as lower frequency signals. Thus, the 2.4 GHz has a farther range than the 5 GHz frequency.

Bandwidth (speed): Higher bandwidth means that files will download and upload faster, and high-bandwidth applications such as streaming video will perform much smoother and faster.

Higher frequencies allow faster transmission of data, also known as bandwidth. Therefore, the 5GHz with its higher bandwidth will provide much faster data connections than 2.4 GHz.

Suggestions for choosing the best frequency:

Many devices only use the 2.4 GHz frequency, and these devices are all attempting to use the same “radio space” which can cause overcrowding of the channels.

So, which should you choose, 2.4 GHz or 5 GHz?

• If faster speeds are most important to you, 5 GHz is usually a better choice than 2.4 GHz.

• If the wireless range is more important to you, 2.4 GHz is usually a better choice than 5 GHz.

• If you have a lot of devices that use 2.4 GHz and you are experiencing interference or intermittent connectivity issues i.e. low connection speed and frequent disconnections, then 5 GHz is probably a better option.

Quick summary of write-up above:

Actual wireless speeds vary significantly from theoretical maximum speeds due to:

1) Distance - distance from the access point, as well as any physical obstructions, such as walls, signal-blocking or reflecting materials affect signal propagation and reduce speed.

2) Interference - other wireless networks and devices in the same frequency in the same area affect performance.

3) Shared bandwidth - available bandwidth is shared between all users on the same wireless network.

4) Various other overheads such as Wi-Fi protocols, and older routers with inadequate processors/memory.

---> Theoretical wireless maximum speeds along with their various 802.11 standards (combined upstream and downstream) are as follows:

802.11b - 11 Mbps (2.4 GHz)

802.11a - 54 Mbps (5 GHz)

802.11g - 54 Mbps (2.4 GHz)

802.11n - 600 Mbps (2.4 GHz and 5 GHz) - 150Mbps typical for network adapters, 300Mbps, 450Mbps, and 600Mbps speeds when bonding channels with some routers.

802.11ac - 1300+Mbps (5 GHz) - newer standard that uses wider channels, QAM and spatial streams for higher throughput.

---> Actual real-life average speeds that you can expect from wireless routers within a reasonable distance, with low interference and small number of simultaneous clients:

802.11b - 2-3 Mbps downstream, up to 5-6 Mbps with some vendor-specific extensions.

802.11g - ~20 Mbps downstream.

802.11n - 40-50 Mbps typical, varying greatly depending on configuration, whether it is mixed or N-only network, the number of bonded channels, etc. Specifying a channel, and using 40 MHz channels can help achieve 70-80 Mbps with some newer routers. Up to 100 Mbps achievable with more expensive commercial equipment.

802.11ac - 70-100+ Mbps typical, higher speeds (200+ Mbps) possible over short distances without many obstacles, with newer generation 802.11ac routers, and USB client adapters capable of multiple streams.

To enjoy the maximum achievable speed on WIRELESS connection, you NEED to be connected to the 5GHz AC band AND have a suitable router AND a suitable USB Wi-Fi adapter. Your USB wireless adapter needs to be connected to USB3.0 for the best speed achievable on 500Mbps and 800Mbps, as USB2.0 max out at 480Mbps but due to bus access constraints, the effective throughput of USB2.0 is limited to 280Mbps, which makes it only suitable for 300Mbps, and USB3.0 can support up to 5Gbps, which makes it suitable for both 500Mbps and 800Mbps.

Your device must also have the right MIMO specification for it to support the turbo speed on Wi-Fi. Refer to soonwai excellent guide on MIMO and Wi-Fi in the context of real-world speed: Click here to see separate thread of his guide.

To enjoy the full turbo speed on WIRED connection, you NEED to be connected to the gigabit router directly via Cat 5e or Cat 6 RJ45 Ethernet cable. Recommended brands that are reliable and 100% confirmed to fit the Cat ratings accurately are Dintek, Prolink, AMP Netconnect, and Ugreen. If your device can support gigabit speed via wired connection, and you are not getting the upgraded turbo speed via wired LAN connection, there are a few reasons why this happens, see below:

1) Due to current pilot phase, TM has not upgraded your current speed to the accurate turbo speed yet.

2) Your cable might be faulty or not up to standard. Try to test with another CAT5e or CAT6 cable. See above for recommended brands.

3) Your BTU does not support gigabit speed, or is wrongly configured, and this is limiting your speed. You have to contact TM for replacement, or configuration to gigabit speed.

4) Your router does not have gigabit LAN ports, or if it does have gigabit LAN ports, it is not configured or correctly set, which limits your connection speed to 100Mbps, instead of 1000Mbps.

5) Although your router does have gigabit ports, and is configured to 1000Mbps, you might still not be able to get the full turbo speed as it might be limited by the hardware of your router. If your router is a basic model with less than ideal hardware, you will not get your ideal full turbo speed.

TURBO SPEED - SUITABLE WIRELESS ROUTER GUIDE - ALL ROUTERS LISTED HERE HAVE GIGABIT LAN PORTS

For Wi-Fi, if you are upgraded to the turbo speed, you will need to change routers to enjoy the maximum achievable speed, depending on your speeds. Please refer to the list below. All speeds listed below are the maximum Wi-Fi speed that the router can achieve. If you are connected via WIRED RJ45 CAT5E or CAT6 directly to any of the router below, you can achieve gigabit speed as all routers listed below have gigabit LAN ports.

Refer to blacktubi excellent guide on routers in the context of local ISPs in Malaysia: Click here to see separate thread of his guide.

(GENERAL GUIDE ONLY)

ASUS

RT-N800HP - 100Mbps
RT-AC51U+ - 100Mbps

RT-AC1200G+ - 300Mbps
4G-AC53U - 300Mbps
RT-AC55UHP - 300Mbps
RT-AC58U - 300Mbps
RT-AC1300UHP - 300Mbps
RT-AC3200 - 300Mbps
Asus Lyra - 300Mbps

RT-AC66U - 500Mbps
RT-AC67U - 500Mbps
RT-AC68U - 500Mbps
4G-AC68U - 500Mbps
Asus Lyra Trio - 500Mbps

RT-AC86U - 800Mbps
RT-AC87U - 800Mbps
RT-AC88U - 800Mbps
RT-AC5300 - 800Mbps
GT-AC5300 - 800Mbps
Blue Cave - 800Mbps

TP-Link

Archer C1200 - 100Mbps, ~300Mbps

Archer C5 - 300Mbps
Deco M5 - 300Mbps
Archer C6 - 300Mbps

Deco M9 Plus - 300Mbps, ~500Mbps
Archer A7 - 300Mbps, ~500Mbps
Archer C7 - 300Mbps, ~500Mbps
Archer C9 - 500Mbps

Archer C2300 - 800Mbps
Archer C3150 - 800Mbps
Archer C5400 - 800Mbps
Archer C5400x - 800Mbps
Archer AD7200 - 800Mbps

D-Link

DIR-825+ - 100Mbps, ~300Mbps
DIR-842 - 100Mbps, ~300Mbps
DIR-850L - 100Mbps, ~300Mbps
COVR-C1203 - 100Mbps, ~300Mbps

DIR-859 - 300Mbps, ~500Mbps
DIR-867 - 300Mbps, ~500Mbps
DIR-868L - 300Mbps, ~500Mbps
DIR-878 - 500Mbps

DIR-882 - 800Mbps
DIR-885L - 800Mbps
DIR-890L - 800Mbps
DIR-895L - 800Mbps

Tenda

Tenda AC9 - 100Mbps, ~300Mbps
Tenda AC10 - 100Mbps, ~300Mbps
Tenda AC10U - 100Mbps, ~300Mbps

Tenda AC15 - 500Mbps, ~800Mbps
Tenda AC18 - 500Mbps, ~800Mbps

~Denotes highest achievable speeds, but only under optimum conditions.

TURBO SPEED - SUITABLE WIRELESS USB ADAPTER GUIDE - PLEASE ENSURE THAT YOUR USB PORT IS USB 3.0 FOR TURBO SPEEDS ABOVE 300Mbps

To enjoy the maximum achievable speed on Wi-Fi, you need to have an compatible wireless USB adapter:
(GENERAL GUIDE ONLY)

ASUS

ASUS USB-AC53 - 100Mbps, 300Mbps, ~500Mbps
ASUS USB-AC55 - 100Mbps, 300Mbps, ~500Mbps

ASUS USB-AC68 - 500Mbps, ~800Mbps

Tp-Link

TP-Link T2U - 100Mbps, ~300Mbps
TP-Link T2UH - 100Mbps, ~300Mbps
TP-Link T2UHP - 100Mbps, ~300Mbps

TP-Link T4U - 500Mbps
TP-Link T4UH - 500Mbps
TP-Link T4UHP - 500Mbps

TP-Link T9UH - 800Mbps

D-Link

D-Link DWA-171 - 100Mbps, ~300Mbps
D-Link DWA-172 - 100Mbps, ~300Mbps

D-Link DWA-182 - 500Mbps
D-Link DWA-192 - 500Mbps

Tenda

Tenda U9 - 100Mbps, ~300Mbps

Tenda U12 - 300Mbps, ~500Mbps

~Denotes highest achievable speeds, but only under optimum conditions.

DISCLAIMER - All recommended routers and wireless USB adapters, and the speed they support, is a theoretical maximum and might not support real-world tests. This is only a general guide to help you to decide which would be suitable for your own use, so please be aware of that fact and do your own research, before you decide to buy anything that is listed here. Thank you.

Notable links for more networking info and knowledge:

1) Blacktubi personal website. Highly recommended for networking topics and reviews. Click here.

2) Jjuggler personal website. Excellent for gadget reviews as well as general networking information. Click here.


*Thank you to @blacktubi, @Jjuggler, @wilson1stop, @wshoh, @JohnLai, @Doraku, @soonwai, @dickybird, and @imalmighty for their help and contribution throughout this thread and previous Unifi threads. It is much appreciated.

**Many thanks to @blacktubi, and @soonwai, for their amazing knowledge on their separate respective thread, and @blacktubi and @Jjuggler, for the link to their separate respective personal website.

***Guide created and written by SilentVampire - created on 24 August 2018, updated on 28 January 2019.



This post has been edited by SilentVampire: Jan 28 2019, 10:50 AM

Recently got free upgrade to 300Mbps, but speed test hardly reach the given speed.
Any feedback on this?
TQ

Still didn't get Turboed. If not for Celcom incompetence, I would have already switched to Celcom Fibre 100Mb/100Mb RM120 per month.

Did you read green text above?

Be patient, it will be here. Saw someone commented that TM CS informed him that all accounts will be turboed by Jan 2019. Not sure if it is true, but see how it goes.

I was just about reply to someone but topic closed a sec ago lol.
BTW No 'Post reserved for future updates.' stuff?

Lol, no point as it is not used at all, so might as well just not have it in the first place. Will see if it is needed for next version. Cheers for the reminder anyway

@SilentVampire. Can you dedicate a post to allow us to list all the various package prices and speed which we are currently paying for reference purpose?

Nah, I will definitely switch to Celcom Fibre once they get my housing taman online in their system. Doesn't need more than 100Mbps anyway. It's the cheapest 100Mbps, symmetrical but is behind CG-NAT and no IPv6. Their drop point boxes are there since early this year but apparently not in their coverage system. No wonder never sees any of their technicians doing installations here.

Hi bro. I could do that, but there is no point, as it varies across the board, with different prices for different users, and if you want the cheapest price from them based on another user's price and package, it is not going to happen. It is just TM way of doing things.

Ah, I don't mind not having IPv6, but being behind CG-NAT is a pain. Thank you for the info anyway.

I think it'd be useful though, since it would provide reference point when complaining to TM, and eventually when escalating to MCMC/CFM.

Best if those reporting also provide some sort of proof (bill etc.) and you just link to their post.

Fair enough. If there are people that provide can proof of bill etc., then I will try to compile some form of reference guide. Otherwise, it would be pointless if people just state what they are getting without proof.

that is look like /K style reply answer to me saying just 'throw away your old hardware(laptop and iphone) and buy the latest with the current specs.' is not a really helpful form of answer to me,instead you can just reply with like recommend upgrade to a better wifi card instead of Throw away your stuff *etc and buy new one answer style. He was asking why his laptop 1x1 802.11ac wifi speed is lower than his smartphone.
He was using a 1x1 802.11ac Wifi card which according to johnlai you can get a speed of 240Mbps in best case

i think you are confused or not reading another of his post and was thinking he was using 802.11n wifi card.

Got it, thanks alot..
Do u all switch on the router/modem for 24/7?

Congrats on new thread, hope there will really be 25% discount as Gobin says

Anyone in Section 29 Shah Alam turbo-ed?

Wonder is TM cs got trained?

So far my discount still applies and shows up in Nov. I foresee no issue with my latest statement later, still getting the superb deal.

Yes, 24,7! Ain’t got no time for downtime or waiting for the system to boot!

yes.

fruite currently paying how much?

RM 129 for 500Mbps.

Good lord!!.. .. Can't wait till contract over and I port out..

how did you get such a good price?

im paying RM179 (before tax) for 100mbps (waiting for upgrade to 800mbps)

If you have better choices, yes change to other ISP.

I think it's a mistake from their billing department. I shared my story before in last thread, have to dig out the post again.
I didn't request for it but they gave to me.

I paying RM159 for 100mbps. They still dont want Turbo me. Is SKMM work to force them turbo my account quickly?

Did you complain via TM Point? RM 159 for 100Mbps while waiting for Turbo not too bad la.

anyone from ss2 turbo-ed?

how did you get RM159 for 100mbps?

do you think i can complain and request for that price?

Today received feedback from TM, regarding Rye 100 Mbps turbo upgrade to 500 Mbps instead of 800 Mbps. The explanation in E-mail is infra limitation. But CS told me is package price discount in TM system.
My ticket is closed. No hope to get back 800Mbps.

But they still don't want Turbo me. I am not account owner, thinking to change ownership... If not very susah if want visit TM Point every time.

Last time I complaint about no Turbo. Then I think they cancel my Ruby RM30. Mean RM189-30=RM159.

The infra limitation is pure crap by them.

Few staffs from different TM Point outlets also confirmed to me it is due to pricing that they cannot offer me 800Mbps.

Then too bad, owner needs to walk-in all the time.

I did try to complain to TM Live Chat about needing to pay RM219 (before Service Tax) instead of RM199 (like maybe around 50% of the ppl here paying for?) for Turbo 800mbps

Then they actually ask me for a Account Number to refer haha.

Sadly I dont have an actual account number to continue escalate.

New offer is RM129 for 100Mbps. Can consider that.

But this won't be further Turbo-ed. Still a good choice though.

want to ask, did you get turbo?

RM159 for 100mbps, so did you get 800mbps or 500mbps?

True, but 800Mbps or even 500Mbps might not be what you want, if you don't have the equipment to support the speed.

how much are you paying monthly for your RYE 100mbps?

so you can't complain further?

if top up can get 800mbps?

supposed to be 800mbps. My plan currently 'UniFi Pro 100Mbps - RYE 2017'.

so you are still waiting for turbo-ed as well?

but from comment above, i think all RYE is only getting 500mbps.

how can we confirm this?

By some country it does known as FO modem, but common known as BTU/ ONU. But you know la, some people here still refer to it as modem
btw, no offence on it

Anyone can confirm it? If like that I will apply new line under my name since current Unifi account under my family name. Then I can get new router.

No worries

You won't get turbo if you apply under your name, and if you want to do that just to get new router, better to buy your own.

ya, would like to know too, if 100mbps RYE is it confirm get turbo-ed 500mbps?

but if you apply new line, you will have new contract and i dont think they are offering 50mbps to be turbo-ed.
their website only have 30mbps and 100mbps.

On PJ, what TM point open weekend?
Sunway TM is dealer or TM point?

Bro, you can Google for the answer easily. I have already helped you here: https://www.tm.com.my/OnlineHelp/TMPoint/Pages/Selangor.aspx

Yes, i already read that page, i want to try price deduce, worry dealer cannot done.
Other TM point just mon to fri

All TMPoint listed there should be TM own TMPoint. Pick one. Good luck bro

So did any RYE 100mbps user got upgrade to 800mbps?

or all of them only get 500mbps? can someone kindly confirm?

IMO, this won't work as they will ask for account identification which almost all users will not post. It is understandable why users won't post, and it is also understandable why TM would want it for verification. And I think in the end it will not help anyway because they will just say that something is wrong with that account, or its a special case, or its a mistake or whatever other excuse. And you will be helpless.

Pick a number between 79 and 199 by increment of 10 and there are users with a package for that price. We all know that. They also know that. They do not need any proof from us. They have all the records to look at. Its then obvious that they don't want to do anything about it, whether you show proof or not.

This 25% discount was said a few months ago. Supposed to happen by end of the year. Package prices have already been adjusted by telcos. For example the new RM129 100M package. Why do we think there is going to be further discounts?

Will be interesting to see if you get turbo to 800M or 500M based on your price.

One way to double check on this is to try and see if any neighbours on your road have got 800M.

For price reduction, you should go to actual TMPoint as I don't think dealers can do.Not sure what is your package and what reduction you are looking for, but you can first try calling 100 sales department.

This post has been edited by mylinear: Nov 2 2018, 11:03 AM

I remember in this topic in previous versions, when turbo first started, 100M users were reporting getting turbo to 800M. I do not remember anyone getting 500M instead at that time. This 500M instead of 800M only started maybe a few weeks ago. Of course, this is just based on what is posted here. maybe users out there have been getting 500M from the beginning but are not on the forums here. We have to check with friends outside this forum to get more info.

Yeah. Turbo-ed on 9th Sept.

129/500 Mbps ok bah. I feel you but what to do?

I have post several time before
My current plan 30mbps, ruby pack, stb20, start may 2016, RM199, high rise copper
As i read mulitple post get reduce price for plan cannot get new 100mbps
So i want to try

Not all, some are still getting 800Mbps.

I think you are entitled to get RM119 30mbps.

The plan name in my Unifi Portal changed from "Unifi Advance 30 Mbps" to "Unifi 30Mbps non-fiber plan".

Price changed from 169 to 119.

Of course, TM did do some home work also. If that area has time and TM still don't give RM 199 for 800 Mbps ?

Yeah, so many posts that cannot keep up who got what. I suggest you call 100 sales dept and ask. You may get the reduction to RM119 like some others. And if you're not in contract, maybe they will offer something to retain you. Please try before going TMPoint. Let us know.

Hmm. These are landed areas, not high rise and will not get TIME.

I mean if that area is high rise, it's stupid TM TM didn't buck up

Some of them are paying lesser than RM 199 (e.g. 189) but still getting 800Mbps. Not in high rise areas.

Well, I can't say much because I'm OK with mine.

I see. Waited so long but they havent turbo me since other people from ss2 got it.

i filed complaint via mcmc as well based on no turbo argument...since 1 month ago till now nothing happened

RM189. 00

walao
and im paying RM179+ST for 500

still ok, i'm paying rm199+st for my 50mbps, still not turbo-ed yet..

Anyone else here still using DIR-850L router with 500/800Mbps turbo?

I can't get past 305Mbps on speedtest, I tried multiple speedtest sites, downloaded few stuffs. But the max download speed I get is only 39mb/s.

My connection is wired, Cat6 ethernet cab.

This is a gigabit router. It's supposed to be able to achieve gigabit speed on wired, but I don't think so anymore. I need confirmation on DIR-850L turboe'd user before I bin this thing.

same like me. i got the 500mbps. using cat 7 cable and max viz wired only 300 plus a bit. upload i can get 101. just orderd the tplink c3150. will test it and see

I have complaint so many times to unifi. My unifi download speed can reach 50Mbps but my upload always 1Mbps or less.

Since you're already using cat7, it must not be the cable then. How long you've been turboed for?

I'm on 800mbps plan, max upload speed i'm getting.. 203-205mbps.
I was thinking of calling unifi, but I'm really not in the mood to hear their bs excuses now.


This post has been edited by insidemycloset: Nov 2 2018, 12:51 PM

Double your speed and save 70 RM! Switch!

Turbo 800mbps plan Upload Speed is 200mbps.

Unless you typo Upload with Download?

I has exactly same case with you. Tried apply via Agent after a long wait without luck, the agent advise me walk-in TM Point to do the the thumbprint. Wednesday went to TM Point to upgrade to RM129 package. Queue like 2 hours here in TM Point Pelangi JB and switched to new plan without problem with my IC & Thumbprint. As per the CS the TM contractor would come to lifting the fiber cable within a week (which my apartment are ready upgrade from copper to fiber now). So, yeah everything I could is done now, just wait them to get the job done and enjoy the 100Mbps for RM129 instead of RM199 before tax. Yeah, no choice have to extend two years contract too.

Where did you order your C3150? I thought it is out of stock at the moment. Is it v2?

Bro, your upload speed is indeed correct. It is 800Mbps download, 200Mbps upload for the turboed 800Mbps. It is not symmetrical.

The first time I got upgraded from 50mbps to 100mbps, I couldn't get past 90Mbps on speed test. Then I found out that my cable was Cat5.. I switched to Cat5e cable and I managed to get full speed at 106mbps. I bought new cat6 cable just for the turbo upgrade.

have u upgraded your router already? any difference?

Yep I know my upload speed is fine, but I can't get past 302Mbps download speed on speed test on cat6 wired.

LOL then it should be router issue already.

My Old TP Link Archer C7 V2 cannot go beyond 400mbps download as well. Need to upgrade to Asus RT86U and finally can hit 800+ mbps download.

other than speed test, any difference on streaming video to those turboed users? I'm asking coz thinking to switch to maxis fibre 30mbps coz even though I'm on 30mbps(unifi) now the streaming has been laggy whole year.

TM AGENT Hi, thank you for waiting. I'm TM AGENT SUZIYANA. How may I assist you?


customer hi


customer 102xxxxxx


customer my account for unifi


customer when can be turbo? or not entitled to turbo?


customer this is high rise condo unit


customer hello??


TM AGENT may i know this account registered under whose name ya?


customer my name


TM AGENT thank you for verification


TM AGENT for free upgrade may depend on network and technical availability


TM AGENT your premise type max speed 30mb


customer so how?


customer am i entitled for lower price?


customer since my speed can't be upgrade


customer new package is 100mb 129


customer i'm paying 189


TM AGENT only avalaible for 30mb rm79 got quota


customer 30mb


customer come on


customer maxis is 89/30mbps


TM AGENT may depend on network and technical availability


customer if i can't get 100mbps rm129


TM AGENT if you stillw ant 100mb rm129 i will assign our team to check first


customer no need check


customer i have neighbour already on that plan *tipu**


customer u can check on ur system


customer Unifi Portal changed from "Unifi Advance 30 Mbps" to "Unifi 30Mbps non-fiber plan


customer rm119


TM AGENT ya if you insist that plan need assign for our team


TM AGENT to check what offer can give you


customer when can let me know


TM AGENT within 7 days


customer ok any report number?


damn these tm customer service never really appreciate their customer...

Depends on your "stream"source.

For Netflix once I get turbo it is much more stable now (you dont see the resolution downgrade from 4k down to 1080p or 720p due to bandwidth) happening much now. (more like i think it never happen already)

Youtube also more stable now.

But it is also kinda related to the fact I upgraded my device so those what beamforming, MU-MIMO and crap technology running together.

"ahem" source is still flip flopping as usual. But oh well you know.

This post has been edited by Haruji Sora: Nov 2 2018, 01:18 PM

For me Netflix source is never a problem, even on 30mbps, I'm more concern on my china streaming source and those offer sports streaming ahem source coz they never run smooth. I remember back in my maxis 10mbps old days, it used to be more stable.

I see, I might get an asus too.

I'm already looking for a new one right now. I just wanted confirmation from DIR-850L turbo'ed users before I blindly buy a new one and turns out the problem is on unifi's end.


But damn. these router companies, advertising their 'gigabit' routers that can't even achieve 800mbps on wired connection .

......You sure it is not your PC issue? The microcode or heat related issue?

I got one 850L and it can get 500Mbps just fine via wired.

As John said, it might not be related to router issue. Suggest u restart in safe mode with networking and rerun speedtest app. That's the quickest way to diagnose if it's a computer related microcode throttling or just a computer issue vs a router issue.

I am also limited by this microcode issue. 800Mbps but typically about 720Mbps using edge browser, 660-700Mbps using app or chrome browser. In safe mode with networking easily able to hit 820Mbps download and 220Mbps upload speeds.

This post has been edited by anfieldude: Nov 2 2018, 02:01 PM

Lucky and glitch for my billing.

Speaking of which.....how about your Alienware 15 R1?
Because you had updated the laptop to latest firmware which contain the problematic 0x24....., you have no choice but to disable spectre mitigations via registry method.

Renaming the mcupdate will not work for your case.