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Unifi Official TM UniFi High Speed Broadband Thread V36, READ 1ST PAGE FOR TURBO SPEED INFO!

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winyap991
post Nov 2 2018, 10:11 AM

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Today received feedback from TM, regarding Rye 100 Mbps turbo upgrade to 500 Mbps instead of 800 Mbps. The explanation in E-mail is infra limitation. But CS told me is package price discount in TM system.
My ticket is closed. No hope to get back 800Mbps.




winyap991
post Nov 2 2018, 12:08 PM

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QUOTE(andrew16 @ Nov 2 2018, 10:33 AM)
how much are you paying monthly for your RYE 100mbps?

so you can't complain further?

if top up can get 800mbps?
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RM189. 00

winyap991
post Nov 3 2018, 12:57 AM

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QUOTE(KKW @ Nov 2 2018, 08:06 PM)
Did you ask them for more discount since they claim is "infra limitation" ?
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No
winyap991
post Nov 3 2018, 10:17 AM

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500 Mbps speed test use LAN cable


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winyap991
post Nov 5 2018, 03:09 PM

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QUOTE(vanses @ Nov 5 2018, 02:03 PM)
Finally.......
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What is your package and how much u pay
winyap991
post Nov 5 2018, 06:51 PM

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QUOTE(vanses @ Nov 5 2018, 06:01 PM)
RM199 excluding SST
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RM 189 only 500 Mbps, RM199 can get 800 Mbps.
winyap991
post Nov 5 2018, 08:36 PM

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QUOTE(dickybird @ Nov 5 2018, 07:07 PM)
That's expensive for 500 Mbps. I'm only paying RM 159!
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RM189 is 100Mbps user they all entitled 800Mbps but TM only give 500Mbps.
After next billing they will pay rm159 exclude SST (299-200+60).
RM189 should get 800Mbps + full Tv channel + 600minutes call

This post has been edited by winyap991: Nov 5 2018, 08:41 PM
winyap991
post Nov 12 2018, 04:39 PM

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QUOTE(cybercrew @ Nov 12 2018, 03:03 PM)
Just got upgraded from 100mbps to 800 mbps.

Hardware spec as below :

Huawei HG8240w
Asus RT-AC55UHP

Tested on wired connection Cat 5e, Hitting max 350 MBPS
Tested on Wifi @ 5 ghz 1 meter from Router. Hitting max speed approx 290 - 300 MBPS.

Not sure if this is due to cable issue.  Just ordered Ugreen Cat 6 cable.. will test it out and update here..

btw, do you guys think it could be cable or my BTU or router ?

Router i used to have QOS enabled.. matching my previous 100mbps speed. So disabled QOS now.
is NAT should be enabled or not ?
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How much u pay?
winyap991
post Nov 12 2018, 05:30 PM

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QUOTE(cybercrew @ Nov 12 2018, 05:00 PM)
RM189 without SST
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i also pay RM189 but only get 500 Mbps
winyap991
post Nov 19 2018, 12:44 PM

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QUOTE(fruitie @ Nov 19 2018, 12:30 PM)
You can complain for the RM 10 fees that it wasn't initiated by you so shouldn't be charged.
I suggest you to call 100 and select billing department. I got my RM 16+.++ revoked.
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Hi, how do downgrade Hypptv? Current bill for TV is rm60. 00
winyap991
post Nov 19 2018, 12:59 PM

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QUOTE(PJng @ Nov 19 2018, 12:05 PM)
What is this?

Downgrade unifi TV Package Fee RM10

Early this i ask for discount from 199 to 119
Now my bill total only 112.10
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Can share how to downgrade unifi TV, currently my charge is Rm60. 00.
winyap991
post Nov 19 2018, 01:07 PM

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QUOTE(dickybird @ Nov 19 2018, 01:03 PM)
What pack are you using?
Just call them up and tell them you want to change your TV pack.
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My is Ultimate Pack
Any penalty charge?
What is the minimum fees for Unifi TV?
winyap991
post Dec 15 2018, 11:45 PM

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QUOTE(soultaker @ Dec 15 2018, 11:43 PM)
Finally received my turbo upgrade after waiting for a long time.

user posted image
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How much u pay monthly?

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