Did you complain via TM Point? RM 159 for 100Mbps while waiting for Turbo not too bad la.

Why didn't you change to 129 for 100Mbps?

No use Unifi TV then it's clear just switch to Maxis. Unifi TV is non negotiable.

Ya i got turboed last month, did a live chat with CS and asked if she can change my router + BTU for free. The CS then said BTU still can use but i can request for either a new router worth RM188 or 1 year contract.

I also think that its best to terminate this old plan and apply the RM129

I didn't ask during live chat but im very sure the agent will say the same...i.e. might be no port, must wait long and stuff.

Just received a sms saying i got turboed, also a URL to change hardware. But now it says 2 years contract for a new router...yesterday live chat agent claimed its 1 year contract LOL

Just get your own. Don't bother getting it from them unless you want to.

Yes yes, CS do tell me that if i terminate the line, i need to queue for another port which takes time up to 2 month or maybe more....

they really butt itchy nothing to do, re-apply will cause them more work some more.... trouble us to return the BTU and wait for another round of application.

Use unifi.com.my or the app to change package. Don't terminate unless you want to switch to other ISP.

You should inform them that voice STD20 is missing. Btw what is info blast, and how you subscribe to Voice Barring IDD Calls? Mine doesn't have those, and no online guard as well. Are this additional services that you purposely subscribe?
Yes it is also a good idea,  though I know many people still hesitate. I shall see if there is any good things coming after my contract ended, otherwise I will consider switching to Maxis.

If you don't know what it means, how can we know with no further info? Please check on your previous bills for Oct / Nov as stated, and compare with earlier ones in Sep, Aug, Jul and see if you can find any difference in charges, package details etc etc. Then call customer service and ask them to clarify what they have said. I don't think anyone here can help you much on this as its an account billing issue. Please let us know the outcome so others can benefit.

Did your RM199 VIP10 have free voice calls pack?
Is this the original VIP10 from VIP5/10/20 days? Or its a VIP5 which was free upgraded to 10M?

As iamalmighty said, the old package did not come with the STD20 pack as it is today. The voice call pack was a bit different those days. So in theory you did not really have the now STD20 pack and so did not get it when you got turbo.

It could also be that since you were on old VIP10, your package was switched to Unifi Lite 10M which did not include STD20. Then you got turbo to Unifi Lite 100M and still no STD20. This could have been done internally on their side. Unless you can see any package name changes somewhere in the past 4-5 months bills. You cannot just look at the RM149 total of bills. You need to check the details sections of each bill.

Who knows what they are doing. You will have to ask customer service further. Maybe they will add in STD20 for you. Maybe they will reduce your bill by RM20 to RM129. Have a look at the website for the new RM129 package. It includes STD20. For RM10 more than your RM149, you also get Ultimate pack. if you want that.  You have to decide whether you want to pay lower package price or get your money's worth for what you are paying. This depends on your usage.

You have an option to switch to that package but with 2 year contract renewal. Or look for other alternatives. Or make a complaint and get what you are paying for. If you are not under contract now, maybe you have a little bit of a better chance as they would want to retain you as customer.

I did not have STD20 when turbo to 100M. So I complained and eventually got it added in for RM129. Similar case to iamalmighty. You can check back on previous posts.