We refer to your complaint which was received through Malaysian Communications and Multimedia Commission (MCMC) dated 24 October 2018.

Firstly, we would like to record our sincerest gratitude and appreciation to you for subscribing to TM services. At TM, we value your queries and feedback to continuously improve our services and serve you better.

With regards to your query pertaining to the campaign, we are now rolling out our turbo upgrades as pilot phase first to selected existing unifi customers to the new high speeds of 100 Mbps, 300 Mbps, 500 Mbps and 800 Mbps. We will keep you updated once this pilot phase is completed and when we are ready to roll out to our existing customers nationwide.

We understand your situation, and please be assured that we are currently planning for upgrade works all around the country that will enable Malaysians to enjoy high speed broadband. As this takes time, the roll-out will be done progressively. You will be updated of the latest offerings and progress through announcements and communication once it is made available in the near future.

Should you need further enquiries or feedback, chat with us at unifi.com.my for fast and reliable online assistance. Alternatively, you may tweet us at @helpmeunifi, leave your comments at fb.com/weareunifi or enjoy self-service assistance through TM Self Help website at unifi.com.my/selfhelp

Thank you again for your kind patience and understanding.

Dear Sir,

TM glad to inform that your current package will be Turbo speed upgrade within a month. You will receive a notification upon work completed.

We hope the above revert to your query.

Thank you.