Today received feedback from TM,  regarding Rye 100 Mbps turbo upgrade to 500 Mbps instead of 800 Mbps.  The explanation in E-mail is infra limitation.  But CS told me is package price discount in TM system.
My ticket is closed.  No hope to get back 800Mbps.

Judging by the responses here, the MCMC complaints aren't being attended to at all, including mine. 

I lodged MCMC and CFM report on the same day, only CFM has responded, but they pass me back to MCMC. I told them I did lodged a report with MCMC, then they promise will come back to me. But until I got my turbo, no news about the come back at all...

I guess as a TM consumer, we have no choice but to bug them everyday, which I did after I feel that MCMC & CFM have not really taken any action...
Well, I learn the hard way. Few of my earlier report was closed as I didn't put my request clear enough. Then I demand a proper call from them, again report was close. Reason given was email has been send to me with explanation in it. Which I totally didn't receive at all, nor TM can prove they really did email to me.

So I lodge more report and demand a CALL from respective department. Report still being closed, but this time got receive email with scripted reply, pilot phase, selected user bla bla bla...

The last round, I lodge report with MCMC, and CFM. Next day walk into TM Point to demand sign a retention letter, but CS over there offered to send email directly to turbo department to expedite my upgrade. Back home and create a report from live chat. Then keep on following up with live chat everyday...

Though I feel like is not as aggressive as Mr Mike~

Unbelievable. I receive a call that was suppose to be Unifi number but 2 rings and the line was hung up.

Well I always get this kinda problem with TM, said wanna call then no call. Since streamyx day until now. When I go call their CS, they said they already call me but no one answered. No miss call watsoever. If miss call, confirm our mobile phone will register it. So this one time, I got friendly with one of the CS, after digging, he broke the secret.

So like us who sometime need to wait in line because CS were busy bcause of too many people wanna complain, CS who assign to call us need to wait in line, its the same. So when they call, they couldn't connect to us because the line were busy on their part, but in their system it was register as "Attempt to call". Some lazy CS also just call us for 1-2 second just so that call register on their part. Thus their job are complete. That is what he told me. 

a brief "report"... for those interested...

.. live chat 12 days ago.. asked why i as long time customer 100mbps not turboed yet.
.. was told priority for houses; others wait till sep 2019.
.. i said to the staff... "i live in a house".
.. she made report to "escalate".

.. today, got turboed, received sms.
.. but can't get 800 with LAN; only 6xx with TPlink1200; 5xx with asus rtac1300uhp; UL 20x ok.
.. will do more tests, report and see what they can do.

paying rm179 with STD20, ultimate.

Well, I guess they screw up their own system. Don't simply announce to the public when you are not ready/certain about the details.

Look at TIME, I really envy those who stay within their coverage. Always offer the most reasonable price, and the way they implement their upgrades...

Back to TM, being the largest ISP in Malaysia, yet when ask when can get what they promised, only entertain consumers with scripted reply. But when come to monthly payment, they magically know what will happen if one delay the payment...

TM, is time to wake up!!!

What is the name of your package shown in your customer portal?
This is Advanced 30M package. Don't know what ZERO means. See the package name in your customer portal. This price is because you got upgraded from Streamyx and maintain your current price.
Apart from what fruitie was told, this seems to be another indication that they are going by price when you get 500M instead of 800M. So it does not mean its infra problem as some users were told as an excuse. Their previous offers and promos ended up in so many variations in the RM169-199 price range. Now they are using that to select the turbo speed given.

againts them using this statement

[attachmentid=10099723]

In that case might as well use Maxis RM89 for 30mbps unlimited. Waiting for TM, there is no uncertainty that newer lower priceing will be coming. It may, it may not come.
Impossible. If TM allow it, most people will be removing their TV pack.
Maybe it's their quest to standardise pricing now, and people will be upgraded to their nearest pricing package. Let's just hope there is no more 1001 pricing mechanism for their UniFI.

https://www.tm.com.my/Newsroom/Pages/UNIFI-...TITIVENESS.aspx

TM slide presentation on announcement even
https://www.google.com/search?rlz=1C1CHBF_e...2KQptehrGuACmM:

Upgraded to 500mbps (instead of 800mbps) after complain to MCMC.

TM CS called said that my account will be upgraded to 800m from my existing 100m(RM189 RYE2017). Now my perpetual  discount only RM100 and they remove my Aneka tv!

They make me can't complain duplicate service of iptv(aneka & ultimate) to reduce RM30.

Anyone facing same problem and manage to get back what you deserve?

Thanks

Do they even call...?  

The last time I filed report to MCMC, TM just closed my case... I had to reopened it to follow-up...

They do called, around 2 weeks after I complained to MCMC.

My message to MCMC was simple, either upgrade me to 800m or reduce the price to rm129 without contract extension.

Rmb to ask for all report id from TM CS.

Kategori / Category: Pricing
Subkategori / Subcategory: Higher Rate

i submitted multiple complaints on same complaint ID....tm did nothing

so i have to wait till i have the full billing and then i can decide the next course of action

if it's rm159 for 500Mbps..i am fine with it
if it's rm189 for 500Mbps...i will fight till the end

i don't mind not getting 800Mbps from previous 100Mbps plan but the pricing should be lowered

fruitie - Under investigation

TM finally upgraded my UniFi Turbo from 500Mb/s to 800Mb/s
fruitie

That price better downgrade la bro
Overprice d
No calls, no SMS, no email, no update on my SKMM complain either

When I reach home last night, I check my router log and saw my WAN IP address changed. I was curious on why it happened so I did a speedtest
Only after the speedtest is completed I check my UniFi account in TM's website and saw my account was upgraded from 500Mb/s to 800Mb/s

Finally my 100mbps RYE got turbo-ed to 800mbps.

speed test download is around 680mbps and upload around 180mbps.
but still good.

those who is from RYE want get upgrade to 800mbps. go to TM point, ask the person to show you that you are eligible to get upgrade to 800mbps instead of 500mbps.
snap a picture of it. keep it as a prove so if they only give you 500mbps, use it to complain to MCMC.

you can say what you want. but i did show them the picture i took from a tm point branch and complaint to them in another branch saying it wrote my supposed speed is 800mbps.

and i did see some RYE 100 got upgraded to 500mbps and did the complain and get the 800mbps in the end.

if you afraid TM use it back against you, dont do it. but it wont hurt if u did, max you will be only wasting time complaining to MCMC only, its not like they will put you in jail or reduce your 500mbps to 300mbps.

I'm just helping here but it seems you are not.

Uh no, it's bit of a long story. In note form.
- Still no Turbo. Mad at UniFi
- Convinced neighbour to switch to Maxis RM129
- Neighbour got Turbo'ed to 500
- Swapped BTUs with neighbour. So now I have 500.
- Pujuk neighbour to remain with Unifi instead of Maxis
- 1 month later neighbour switch to Maxis RM129. 

Can't blame her as she was paying RM200+ for her 50-500.