I don't think there is a real pilot phase. It seems like an excuse they gave to prevent users from asking about the turbo. I don't remember they said at the beginning that they were running a pilot phase. It was given by customer service when users asked about turbo. Even if they had a pilot phase, they never gave a timeframe, and no updates on the pilot phase. At the same time users have requested turbo through customer service and at TMPoints, and have got it. How can this happen if it is on a pilot phase. Users have got SMS saying they will get turbo by end of the year. How can this be said if it is a pilot phase?

The pilot phase will be over when the turbo for users are completed. Then they will say the pilot phase went so well that they managed to do everything during the pilot phase.

What is your turbo'ed speed supposed to be? Have you engaged TM about your problem? AFAIK, TM does not cap speeds but is known for "mistakes".

Maybe try to replace the network cable from BTU to router and see. Also connect the network cable from BTU direct to PC / notebook LAN port. Then in Windows see the network adaptor speed if it shows 100M or 1G.

Request to change BTU. It's solved for me, earlier I also had 100Mbps upload and download only.

Still try connect the CAT6 cable from BTU direct to PC LAN port and check the speed in Windows network adaptor. If it shows 100M, then that its BTU. If not, then something else. BTU could still be faulty though.

It will not connect to internet. It should just show the speed between the BTU and the PC. Just like how you now see the speed between router and PC in Windows Network adaptor settings. The BTU may be set to 100M although it is a 1G capable BTU because wrongly misconfigured. I think they can reset that for you. But please try first.

Ok. Then its something else. Like fruitie say, could be the BTU needs to be changed. Provided you have troubleshoot all other possibilities in your setup. Maybe wait till tomorrow, see if other users here can give more suggestion.

Yes you can connect directly with Windows 10, just like dial-up era:

https://asahi-net.jp/en/support/guide/win10pppoe.html

What is your router?

And you checked that your Ethernet ports are set to gigabit?

Turned off your ipv6?

What does your Unifi care page says your Unifi package is?
Unifi xxx Mbps ( turbo upgrade)?

Have you tried using a different PC or notebook to see if it is something to do with your PC itself?

With only your current PC connected by network cable, no other wifi connections for other devices, what is the result of speedtest at:

http://speedtest.tm.com.my/

I think most users are on some sort of promo. Hopefully some other user will post whether they have downgraded Ultimate pack without issue.

You are now on RM169 500M with Ultimate? You want to downgrade Ultimate pack and get RM30 off and pay RM139 500M. It is now RM139 300M for users. Most 500M users are paying RM159 and above. I think this is why they don't want to do it. I guess you could try to talk to some officer at TMPoint and see what can be done.
If you have never got more than 100M in speedtests, then somehow your connection is limited to that. If you have done all the troubleshooting, then your option is to get them to come and check with their notebook and other router and BTU. Maybe they will change equipment and solve the problem.

Currently on 500m package with aneka package for  rm179 per month and I just received this email by adding rm10 to enjoy ultimate. Is it worth it?

Tried. Even went to another tm point but they ask me to go back to my nearest branch. Anyway I gave up rm169 in the end and just go for 100mbps. Save rm40.

Guys need help.

I am currently a 1gbps internet subscriber. The router that came with the isp is D-Link DIR 850L. Being an old router with okay connection decided to get an upgrade.

Bought the Tenda AC6 from Lazada during the 11.11 sale. Even though this router is advertise for 300 + 867 mbps, found out today that it only has megabit port and not gigabit, and my speed is only reaching 94 mbps. Any ideas what can I do ?

A friend suggested bridging both router, but I don't have signal problems as I live in a small apartment. The reason for the upgrade was for better speeds and handling between multiple connections also for gaming with low ping. So should I just maintain the old router?
Thanks for helping in advance

I asked live chat and cs said my case closed and I need to pay RM53 to send technician over? They don't give equipment anymore? What is this? The tmpoint staff was the one that said my equip cannot support 100mbps and they even showed me the appointment time.