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Unifi Official TM UniFi High Speed Broadband Thread V36, READ 1ST PAGE FOR TURBO SPEED INFO!

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cannavaro
post Nov 2 2018, 10:26 PM

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QUOTE(pokchik @ Nov 2 2018, 10:03 PM)
hear, hear!

but have to wait till its implementation, though..
hopefully no u-turns or telco pleas etc. postponing the actual implementation.
*
IINM, Unifi 100Mbps@RM129 is considered as having fulfilled the MSAP, right? Same goes for the Maxis packages

cannavaro
post Nov 3 2018, 09:38 AM

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QUOTE(th3game @ Nov 2 2018, 11:02 PM)


2) I have my Unifi account still under contract for my own house of turbo 500Mbps and would it be any benefits if I subscribe under my name instead of my inlaws?

Thanks!

My in law's house is landed with FTTH infa btw
*
Only 1 benefit that I can think of
They pay the monthly bill, you get their TM reward points that can be used to reduce your bill once in a while, lol
cannavaro
post Nov 6 2018, 01:29 PM

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QUOTE(Yoooo @ Nov 6 2018, 01:10 PM)
May I know what is the router that Unifi will provide for 100Mbps package?

And the Dect phone is still available?

Thank you.
*
D-LINK DIR842 or TP-LINK C1200

cannavaro
post Nov 7 2018, 12:33 PM

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QUOTE(KnightSports @ Nov 7 2018, 08:53 AM)
Did anyone tried to go terminate their Turbo'ed packages, not those who are bringing the red maxis form to inform TM of terminating the Unifi service but retaining the BTU for Maxis Home Fibre?

I realised some people who walked up to the termination booth to terminate their existing streamyX or Unifi with the intention of going to Maxis due to not opting for the RM79 Unifi Basic or RM129 Unifi Lite packages got offered a special price that are not listed on the official Unifi pages.

I see some of them getting asked to sign a piece of paper that is written customer retention form and they are offered a somewhat "special pricing" that is written on the paper based on their existing packages that are priced above the Unifi Lite packages.

Did anyone experience the same? I hope this don't turn into another Maxis tailored plan fiasco again.
*
if you have been following this unifi thread you'd know about TM and their notorious variable pricing.

one example is for 'Unifi Pro Plan 100Mbps' (yeah that's the official name when it was first announced)
normal price RM329, but if sign up early for what TM call their 'early bird' promo, you will only pay RM309

however, to cut a long story short....
somewhere in 2017, many are paying RM189 for the same 100Mbps plus Ultimate TV pack. LOL

the thing is, unlike maxis at that time who eventually offered other customers the same value for money packages, TM don't give a shit, they won't do a video of their boss saying sorry or whatnot.. you have to fight for it to get it.
and I'm one of those water fishes who paid RM309 for 100Mbps laugh.gif
only recently did I get the price reduced after more than a month long report with many follow up emails and calls to MCMC/CFM

on a side note, a new article sponsored by TM laugh.gif
https://www.lowyat.net/2018/168749/make-the...-turbo-upgrade/

This post has been edited by cannavaro: Nov 7 2018, 12:37 PM
cannavaro
post Nov 8 2018, 10:52 AM

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QUOTE(augkyos @ Nov 8 2018, 08:01 AM)
Go for maxis if they said they have port. Maxis is way stable than Unifi IMO. (MAXIS use UNIFI Port yo.. later they might feedback to you say PORT FULL!)
I constantly get 28.2M DL and 28.xM UL for 30mbps @Rm89. Thou I now moved house have to apply for new UNIFI, hopefully it has more stable performance by now.
*
as much as I dislike tm, maxis customer service is worse man.. as for their speed, if you compare with unifi; you look around most people (except turbo accounts) are getting 100% (and slightly above) of the subscribed speed
I believe this is due to maxis capping the speed ngam ngam without considering the overheads
but someone said tm is the one who control the capping since maxis rent their infra hmm.gif


QUOTE(KnightSports @ Nov 8 2018, 09:44 AM)
I think it is somewhat different in your examples where some of the packages were advertised or at least having TM to approach customers to coax them for an upgrade with special promotions. Like from the period two years back when our national budget stated that we need to be a nation with high speed internet and out went the 5 or 10mbps packages and TM were actively calling customers to get them to upgrade to the higher speed 30mbps packages for RM10 or RM20 less. I got mine at RM169 as opposed to the official RM179 that was advertised for new subscribers back then.

This time, they are more similar to the Maxis incident back then when the telco postpaid price wars was on and they were trying to desperately retain customers from leaving as they had no contract with maxis and is free to leave at any point with their number intact. So, they tailored plans to each and every customer who threatened to leave in order to get them to stay and this is where the problem arise as different customers start realising they were getting different treatment from the telco based on the packages they received.

MSAP is actually done to make high speed internet more affordable to the general masses and intended to encourage competitive pricing from rivals in the market. By doing so to undercut their rivals by offering tailored products that were not made known to public is somewhat showing they are just still expecting their customer base to be oblivious to whatever they are trying to pull off.

While i am not sure how others think of this, but it sure as hell is kinda dumb to me because it causes the customers to lose faith in the company as an overall.
*
fair enough
seems quite a few people are getting RM119 for 30Mbps, particularly those with infra limitation
my friend was offered 30Mbps@RM149 + ultimate tv not inclusive of tax. no new hardware but contract renewed for 2 years. he was only offered this package when he threatened to terminate laugh.gif the guy posted in here a while back I think


QUOTE(KnightSports @ Nov 8 2018, 09:53 AM)
So, someone really did get the hiddene 50Mbps @ RM99?
*
yeah I remember someone in here posting that he got that package BUT
IINM, he hasn't posted any screenshots of the bill and at the time of posting, it was subject to the manager's approval or something? can't recall exactly, maybe someone else remembers
cannavaro
post Nov 8 2018, 05:40 PM

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hallelujahhh rclxms.gif
finally all of my accounts (3) have received the turbo upgrade
weird that TM upgraded them 1 by 1 though, despite all being at the same building
probably gonna write a TLDR story later for those who didn't follow my posts about this laugh.gif

MCMC report done on 4th September, the report was eventually passed to CFM, and closed on 18th October (after being contacted by TM rep via phone.. it was around 5 days before the end of my account termination notice)

kena 'con' after I closed the report (like many years ago), was not given what was promised verbally.
but I didn't do a new report, kept on bugging TM

the MCMC report was done before TM launched 100Mbps@RM129
It wasn't a report to get turbo ASAP, it was on price reduction. Turbo was just a secondary issue.

Today considered truly settled as the last 100Mbps account; which happens to be my main account, has been turboed to 800Mbps biggrin.gif


cannavaro
post Nov 9 2018, 10:28 AM

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for 800Mbps, so far the fastest speed that I can utilize outside of speedtest is around 630 Mbps (monitored using DU meter)
by downloading a few files from real-debrid and playing a youtube video from linustechtip at 4k.. but I noticed the video alone wasn't using much bandwidth, most of it was from real-debrid

cannavaro
post Nov 9 2018, 12:15 PM

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QUOTE(duabijitelur @ Nov 9 2018, 11:39 AM)
after i call cs to let them know i wanna terminate, means instantly terminate internet already or after 30 days only stop?
*
as long as you haven't returned the BTU (modem), your unifi connection, tv, voip will maintain
if you don't return on time, you will have to give them a new termination notice

but someone here reported that he simply walked in with his BTU at tmpoint without termination notice and managed to terminate it on the spot
cannavaro
post Nov 9 2018, 12:31 PM

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QUOTE(dickybird @ Nov 9 2018, 12:21 PM)
Wow! This is no longer get betis want peha. This is want the whole fried chicken! Lol.
They are not going to give you what fruitie got because that was a mistake on their part.
Dealing with you is sibeh tiring I am sure for TM. It's not because they're shitty. It's you.
Nowhere does TM promised you 500 Mbps on WiFi only on Lan. You want 500 Mbps on wireless, spend the big money on a top end router but I think you'll be too cheap to do that.
So just switch to the 100 Mbps plan so TM don't have to deal with you.
*
savage laugh.gif laugh.gif laugh.gif


QUOTE(cskean @ Nov 9 2018, 12:21 PM)
I was on RYE 100MB, having Ultimate pack before turbo to 800MB....
*
may I know when did you get the turbo upgrade?


cannavaro
post Nov 9 2018, 06:05 PM

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QUOTE(kurtkob78 @ Nov 9 2018, 05:30 PM)
TS ... technician already troubleshooted the me unifi speed.

turn out my D-LINK DIR 850L cannot support the 300mbps speed. the most i can get is around 103mbps speed. please update the green guide to exclude DIR 850L form the list of gigabyte router
*
probably your unit is problematic as others have reported speed above 300Mbps using this router?

try this..

CODE
"30-30-30" Reset

   With the router powered on, hold the reset button in for 30 seconds.

   Continue to hold the reset button in and unplug the router, holding it in for another 30 seconds.

   Plug the router back in, with the reset button still held, and continue to hold it in for another 30 seconds.


after that try setting it up for your unifi and run the speedtest
cannavaro
post Nov 10 2018, 01:22 PM

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Some observation...

My daily rig is on Win 7. Speedtest app installed, since the speedtest website says it's better to use the app.

Normally when testing the connection speed, the TM server will give the best result like all the time when I was on 100Mbps.
But with 800Mbps, this is not the case, at least for me.
When the speed didn't reach 800Mbps on TM server, I use the 'auto select server' function on the app, and it will pick a server that can get 800Mbps. The ones that have been auto selected a lot so far are extreme broadband, InNet and Macrolynx.
Of course, sometimes the best server selected is TM's. Lowest on TM server is always above 600Mbps.

Anyone managed to hit 800Mbps other than on speedtest?
Highest I got so far is 630Mbps or thereabouts, by downloading multiple files (about 4gb total) on real-debrid using IDM and playing a 4k youtube video at the same time. I use DU Meter to check the speed.

This post has been edited by cannavaro: Nov 10 2018, 01:24 PM
cannavaro
post Nov 10 2018, 04:33 PM

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QUOTE(Rei7 @ Nov 10 2018, 04:25 PM)
Yes, even when they come over to check why I don't grt 500mbps, they don't even have an answer..
*
did the TM guys bring their own router and device to test?
cannavaro
post Nov 10 2018, 04:49 PM

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QUOTE(Rei7 @ Nov 10 2018, 04:40 PM)
He tested with his own laptop and etc. Only said like it has to be 5.0ghz wifi to get max speed, yet I can only get like 200-300mbps range that time when I tested with him on my phone on 5ghz wifi. Even wired can't get max speed for some reason.

Lately i'm getting around 80-150mbps only. sad.gif
*
not surprised on not getting max speeds on wifi, but on wired... hmmm.. tried resetting your router? (factory defaults)
so on wired, on his laptop and your desktop/laptop (?), both cannot get 500Mbps?

edit:
he did not bring another router to test right?

This post has been edited by cannavaro: Nov 10 2018, 04:49 PM
cannavaro
post Nov 10 2018, 07:22 PM

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QUOTE(mmohdnor @ Nov 10 2018, 06:50 PM)

BTW, guys, what is most affordable, cheap AND reliable router i can get for below RM300? (for 300-500mbps goal). To be used in a double storey shop lot.  Possible to get? biggrin.gif  blush.gif  tongue.gif
Currently im using tplink WR841HP (Max 300Mbps) only for my current 50mbps biz unifi package. I love the long range high power antenna of this WR841HP. But not sure how this router will work with 500mbps once I got turbo'ed.
Looks like i have to upgrade one way or another. (or simply downgrade to 100mbps, :sigh:)
*
Tenda AC18 should suffice
Normally priced around RM290 or so at lazada and shoppee
not sure how reliable it is though, but seems to be getting a lot of good reviews on lazada, I guess from non power users
but wifi speed wise yeah it will deliver
cannavaro
post Nov 10 2018, 08:46 PM

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QUOTE(kazarboys @ Nov 10 2018, 07:43 PM)
Anybody know how can we speed up the response from MCMC.
Already one month there is no response.
Feel hopeless with malaysia already, even change goverment this thing cannot even solve.
*
send an email to their main aduan email, along with CFM, and CC to their staff emails.. even though they are not necessarily in charge, lol.. I got 1 from an old report, and another from google, so I simply CC

ask for updates on your report and what else can be done
most of the time they will reply 'TM is still investigating the issue'

your report is about turbo upgrade eh?

fyi, 1 CFM staff that I spoke to adopted the same 'turbo is in pilot stage, phase by phase.. etc' line. laugh.gif
But my report was mainly about pricing and turbo was just a side issue.

I believe pestering TM for turbo upgrade is faster than using MCMC report to expedite it

QUOTE(imalmighty @ Nov 10 2018, 08:19 PM)
The same MCMC who used to side with TM instead of customers during the previous regime. Now, suddenly new Minister installed, they are asked to go against TM.

U try file a complain to other telco and see how MCMC and the complained telco respond. Ull feel something. Mr cannavaro has said something about TM and MCMC being bffs, try look at his posts.

Not surprising, honestly.
*
laugh.gif laugh.gif laugh.gif
QFT
cannavaro
post Nov 11 2018, 02:51 AM

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QUOTE(Rei7 @ Nov 10 2018, 04:52 PM)
Yeah he himself didn't get max speed. Hovering around 200-300mbps that time. He got bring his own router but he told me the router is the same as the one he was bringing.

Yeah, I did factory reset, and reconfigure the router just in case. No luck on my end. Might call them again, see what soke other technician have to say.
*
I happen to have a non TM DIR842 as a spare AP that I have yet to deploy, not for my own personal use.

So I set it up for a test.
- btu to router using ugreen cat 7 rounded cable
- from router to my 2011 desktop pc using ugreen cat 7 flat cable

user posted image

user posted image

Using the latest available MY firmware:
user posted image

Had to reset to factory defaults though because last time I already changed some settings on it since it was meant to be an AP and not the main router.. tried to reconfigure it but I wasn't getting full speed so decided to reset and that worked.

user posted image
this is the default QOS page, before resetting to factory defaults I adjusted the speed here and dragged the card to give my pc highest priority to see what sort of speed I will get.. it was maxxed at 200Mbps ish, LOL

Deleted my pc from the QOS list, and somehow the speed is still limited. Restarted the router, and upon checking my pc is still in the QOS list
I recall someone saying on the DIR850L there is a glitch similar to this sweat.gif
cannavaro
post Nov 11 2018, 03:03 AM

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QUOTE(Rei7 @ Nov 11 2018, 03:00 AM)
So mostly you just factory reset and test the speed without changing much is it?  hmm.gif
Guess i'll try again tomorrow
*
The VLAN settings were disabled, had to manually turn it on and picked unifi profile
yeah pretty much like what you said, entered my unifi credentials using the wizard, connect and test laugh.gif

This post has been edited by cannavaro: Nov 11 2018, 11:51 AM
cannavaro
post Nov 11 2018, 12:09 PM

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QUOTE(tomastan4134 @ Nov 11 2018, 10:46 AM)
anyone know that is TM providing any other package other than the 100mbps RM129 ones? 

im currently on 300 mbps RM139,  want to see if TM will come out new internet package with very competitive price and higher speed. 

if cheap  might thinking of upgrading to 500 / 800 mbps
*
those turbo packages, I doubt TM will release it any cheaper than the indicated base prices (before minus any perpetual discount) that turboed customers are getting now..
800 Mbps = RM329
500 Mbps = RM229
300 Mbps = RM179

Your 300Mbps@RM139, it will revert to RM179 after 2 years right? (as per the original 30Mbps@RM139 terms)

As for non turbo, there was talk about 50Mbps@RM99 but that have yet to be announced officially


cannavaro
post Nov 11 2018, 09:08 PM

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QUOTE(thekhlover @ Nov 11 2018, 06:53 PM)
Anyone from RYE 2017 got turboed yet?
*
quite a few.. but somehow a number of them were upgraded from 100Mbps to 500Mbps instead of 800Mbps
Price however reduced to RM159 because TM removed the redundant RM30 V/A/R TV pack (since they were already on Ultimate)
cannavaro
post Nov 12 2018, 10:20 AM

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QUOTE(Sylleth @ Nov 12 2018, 08:59 AM)
Just got Turbo-ed from 10Mbps to 100Mbps about 1.5 week ago.

However everyday when I do the speedtest and download something, the speed is unstable. Sometimes it'll get you as high as 8MB/s (that's the highest peak I've seen so far, but it lasted for only few minutes), and sometimes as low as 2MB/s and I'm the only one using the Internet. So far the stable download speed I'm getting is between 2MB/s to 5MB/s.

Is there a catch there? Like, is it not constantly 10MB/s but "UP" to 10MB/s?
*
100 Mbps = 12.5 MB/s

When I was using 100Mbps getting max speed (and slightly above) was no issue, pretty stable.
Not a fan of torrents though, I mostly use direct downloads with IDM (from sites such as real-debrid)

What router do you use?

This 1 time when I was using a shitty tplink Archer C60 (only has fast ethernet ports) because my WDR 4300 (gigabit) died..
*just happen to have the C60 that time because I bought it to be used as an AP for a project

I noticed I was mostly getting 90+ Mbps on speedtest despite trying with different servers a few times

When my Archer C7 arrived, I was back to easily getting 100Mbps and slightly higher; most of the time 10XMbps, sometimes 11XMbps



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