IMO, this won't work as they will ask for account identification which almost all users will not post. It is understandable why users won't post, and it is also understandable why TM would want it for verification. And I think in the end it will not help anyway because they will just say that something is wrong with that account, or its a special case, or its a mistake or whatever other excuse. And you will be helpless.

Pick a number between 79 and 199 by increment of 10 and there are users with a package for that price. We all know that. They also know that. They do not need any proof from us. They have all the records to look at. Its then obvious that they don't want to do anything about it, whether you show proof or not.

This 25% discount was said a few months ago. Supposed to happen by end of the year. Package prices have already been adjusted by telcos. For example the new RM129 100M package. Why do we think there is going to be further discounts?

Will be interesting to see if you get turbo to 800M or 500M based on your price.

One way to double check on this is to try and see if any neighbours on your road have got 800M.

For price reduction, you should go to actual TMPoint as I don't think dealers can do.Not sure what is your package and what reduction you are looking for, but you can first try calling 100 sales department.

This post has been edited by mylinear: Nov 2 2018, 11:03 AM

I remember in this topic in previous versions, when turbo first started, 100M users were reporting getting turbo to 800M. I do not remember anyone getting 500M instead at that time. This 500M instead of 800M only started maybe a few weeks ago. Of course, this is just based on what is posted here. maybe users out there have been getting 500M from the beginning but are not on the forums here. We have to check with friends outside this forum to get more info.

Yeah, so many posts that cannot keep up who got what. I suggest you call 100 sales dept and ask. You may get the reduction to RM119 like some others. And if you're not in contract, maybe they will offer something to retain you. Please try before going TMPoint. Let us know.

Well that shows you that they try not to give the discount voluntarily unless you say you know about it and insist about it. And not accurate info about quota, as not implemented until end of year. At least they didn't say there is no such RM119 package.

You can try to call 100 sales dept. I was told by a customer service that it can be done on the phone but only for some users, whatever that means. Apparently this started early this week only. As usual, different customer service may say different things. But its worth a try since its only a call instead of a visit to TMPoint.

This is what I think too. I don't see these getting a further 25% reduction. Hasn't the MSAP already been implemented? Isn't that why Maxis could bring out lower priced packages? And TM had to respond accordingly?

I think they go by the base price, not what price users are paying now. If the 300M is supposed to be priced at RM139, that is already a 25% reduction from RM179 30M previously.

If the 500M base price is RM229, a 25% reduction is about RM169/179. This may be the reason why some paying this price is getting turbo to 500M only.

They already said the 800M is RM329. 25% less is about RM249. That may be enough to deter many from getting 800M if they cannot cope with the bandwidth requirements for high speed packages. Maybe the 800M will have promo for less. And offers to upgrade from 500M will be given. That's the way they can push up their ARPU again.

Of course, I too hope there is a further 25% less coming, but sound unlikely that new 100M will be at RM99 and 30M will be at RM59. Well, 10X turbo too seemed unlikely a few months ago I guess... 2 months to wait to see how things turn out.

This is what I was saying in my previous post. Prices has come down. Why are we expecting another 25% by year end? When Someone says something going to happen by year end, and it happens a few months before, it is done, not that there is yet some more to come, unless stated otherwise.

The new RM129 100M is the example. Most 100M users were on RM179-199 and above. If you switch to the new package, you are already getting a approx 25% discount.


I think this is more to do with TM. They are the ones that come up with that package with quota. Users should complain to TM about it. Its probably done to discourage users from getting that package at the lower price. This is what they did last time with Streamyx RM38 1M package with 1GB quota. Just so they can say there is a low priced package for users. Whether suitable or not is another question.


If you did not promise anything, then what is the problem? If they think something which did not come true, how is it your fault? Its not like as if you are the one who decide on the package prices.

Yes, I agree there is still price differences for users. But it has got nothing to do with the 25% reduction. These price differences existed before that. It is a TM problem. Imagine previously some users had 100M for RM179-199 and yet other users were paying RM2xx and RM3xx. As I've said, its a pity users didn't get together a long time ago and pressure TM on such issue.

The missing 500M seems to be related to the missing 50M which existed before this. I don't know what they are up to. Maybe those RM179 300M you refer to will get upgrade to 500M or something. Since it seems some users are getting 500M turbo for around that price. Hopefully all will be settled by end of the year.

I would just do what is right for you. The neighbours are not your problem. Ask them to get RM79 30M if they want a low price package. Quota or not is not the point. We can only get what we can afford and adjust our usage to it. We cannot expect to pay eg RM5 for 1G and expect to download 24/7. Users have to be reasonable as well.

I think JohnLai is benefitting from this arrangement. If neighbours don't use much bandwidth or not always downloading, he gets the higher speeds at a lower price. If it wasn't beneficial for him, I think he would not do all this. Since there are a few neighbours who wants ports, they should request from TM. But I guess they want to pay less too. This is all putting aside that one is not supposed to share the connection in the first place. But I guess many do anyway.

Does it say somewhere that it is ok for family members?

This is part of what the TOS says:

15. Prohibited Use
15.1 The Customer shall:-
(vi) not share the unifi Service with any person including a company or corporation without the prior written approval of TM and shall use the unifi Service only for the purpose for which it is subscribed;
(vii) not resell or sublet the unifi Service to any third parties without prior written consent from TM; and, (

Of course it is obvious that family members in the same house can share the internet. We were talking about sharing with neighbours or a house far away. The service is for the subscribed residence. Not for other premises as I see it.

That is just the definition of customer in the agreement. It does not refer to who you can share the connection with in other residences.

We know people do the sharing. I think we should also be responsible not to mislead others in thinking something is ok when it is not, or at least it is not clearly stated it is ok.

Please share what the problem was and how you solved it so others can benefit too.

For what package?

I thought standard installation is free. Is yours not standard? Unless its their way to discourage RM79 applications?

Many other examples. Some pay RM189 100M while they promo RM199 50M. Lite was RM129 10M while new package is RM129 100M. Lots were paying RM179 30M then they promo RM139 30M.

Ok, good for you then. They should just adjust prices to be fair to users rather than making it so difficult for users. We should tell friends / other users to try to get fairer prices as many are probably unaware that it may be possible.

Yes, that's good. All of us should do that and help other users. We should not let them get away with this unfair pricing. How nice would it have been if all users just went and switched to RM129 in large numbers.

Also, a reminder.

If you're in high-rise, try to get price reduction to RM119 30M or RM129 50M.

If you're Lite RM129 10M, switch to RM129 100M BEST.

If you're Lite RM129 10M and got turbo to 100M, request for STD20 as the 100M BEST has it.

Some will have to renew contract. Or look at options from Maxis and Time if available.

Added:

Not all users read 1st page. Not all users are on this forum. We should inform users out there through other means in case they are unaware of all this. No harm helping other users.


This post has been edited by mylinear: Nov 7 2018, 01:53 PM

Yes, that is tru. The "some" I meant is the options that I stated. For example price reduction from RM179 to RM119, I don't think there is renewal of contract , right? Since they cannot get turbo anyway. Please correct me if this is wrong.

Also, requesting to add a voice pack should not have renewal of contract, I think.

Users have to judge for themselves in the end. Renew 2 years and save RM60 per month as an example may be worth it to some.

This post has been edited by mylinear: Nov 7 2018, 02:05 PM

A few users have posted before about this 500M instead of 800M. It may be due to the package price you are currently paying. Or they say its due to infra.

Yes, but that's what some users were told by TM. Also, you may have to wait till next bill to see if there is price adjustment due to the 500M instead of 800M.

I think some posted that it was adjusted to RM159 instead of RM189 because 1 pack was removed. Must look back at posts to find it. I think fruitie's one is similar but with bonus of a billing mistake... Also got a post explaining it. Can search for fruitie's posts in the past 2-3 weeks, should be there.

Is your current price RM179 / 189? Previusly we thought if it is RM199 you get 800M but below you get 500M. But I think some have also posted they got 800M even if paying less than RM199. So in the end don't know what they are doing.

You should also call and ask them for an explanation and see what they say and let us know.


Added:

Here is fruitie's post with some explanation.

https://forum.lowyat.net/index.php?showtopi...&#entry90648017


This post has been edited by mylinear: Nov 7 2018, 02:54 PM

This is because they have been allowed to do what they want for so long without any checks and balances. Only now they are forced to reduce prices. This is what competition does. This is what happens when there is proper authority overseeing and taking action.

I think their whole idea is not to reduce prices. This is why 10X came into the picture. Just to make users excited about high speeds while they keep high prices. Look at Streamyx users still paying those prices.

Its interesting that there must be so many complaints to MCMC about these unfair pricing and they must be aware of it. But they do not come out with a strong instruction to standardize the pricing. They just report what prices are now available which we already know anyway.

And look at all the trouble that users and customer service etc have to go through to change packages or get price reduction. It can be done much easier from their side without all this unnecessary work. But I think the idea is to hope not all users will find out details. That is why I think we should all let other users know what they can do.


Yes, chances are many would have moved to another provider if a suitable alternative was available. And if you're waiting for turbo, you are probably going to stay with Unifi for some time. So a new contract is not such a big deal. Even if you are going to move, you can relocate Unifi if available at the new place.