This post has been edited by excaliburcombo: Nov 5 2018, 11:14 PM
Unifi Official TM UniFi High Speed Broadband Thread V36, READ 1ST PAGE FOR TURBO SPEED INFO!
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 Nov 5 2018, 11:08 PM
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#1
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Junior Member
222 posts Joined: May 2016  
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today got upgrade after log complain to expedite turbo upgrade because pay high price compare with my colleague that already done upgrade to turbo on friday.....Wifi still acceptable at 300Mbps because still using DIR850L i guess..
This post has been edited by excaliburcombo: Nov 5 2018, 11:14 PM |
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Nov 15 2018, 11:02 PM
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#2
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Junior Member
222 posts Joined: May 2016
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QUOTE(SilentVampire @ Nov 15 2018, 09:00 PM) In that case, just get a gigabit switch and you will be set. My plan also 800mbps and still with router dir850-l provided by TM. Lan manage to get consistant 800mbps and wifi 180-200ish. Btw im considering to upgrade router so manage to borrow my colleague Archer 3150 V2.1 to try first. On wifi manage to get 350-400ish mbps. Lan also consistant 800mbps. Would like to know is it expected speed for Archer 3150 V2.1? Thanks.Nope. Refer to 1st page, 1st post, green text, for list of compatible routers and get something good. You won’t get 867 or even 300 on this router so I recommend getting something good. The TP-Link AC3150 v2 is what I recommend.  |
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Nov 15 2018, 11:10 PM
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#3
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Junior Member
222 posts Joined: May 2016
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QUOTE(cskean @ Nov 15 2018, 11:04 PM) On the 3150 wifi part, your speed is with 2.4Ghz or 5GHz? And what are the devices you tested with wifi? QUOTE(SilentVampire @ Nov 15 2018, 11:05 PM) 5GHz AC, 80MHz? What device? Yes. 80MHz using 5GHz wifi. Tested with iPhone 7,iPhone 8 350ish...My laptop 250ish.... |
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Nov 19 2018, 01:09 PM
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#4
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Junior Member
222 posts Joined: May 2016
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Just got my latest bill after turbo upgrade. Notice now bill goes up and missing rm50 discount offer. Is it anyone having same like mine? Already log complain let see what tm reply.
This post has been edited by excaliburcombo: Nov 19 2018, 01:10 PM |
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Nov 19 2018, 01:14 PM
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#5
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Junior Member
222 posts Joined: May 2016
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QUOTE(lyc1982 @ Nov 19 2018, 01:11 PM) how much were you paying previously ? rm189 (299+60+20) - (190 diskaun). After turbo rm259 (329+60+20) - (150 diskaun) |
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Nov 29 2018, 09:00 AM
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#6
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Junior Member
222 posts Joined: May 2016
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After 1 week log complain regarding my bill goes up on turbo 800mbps upgrade finally TM give back discount and pay like RYE 17 price (rm189). Thanks TM
 
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Nov 29 2018, 03:22 PM
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#7
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Junior Member
222 posts Joined: May 2016
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QUOTE(woeikang @ Nov 29 2018, 09:13 AM) Bro, can share full snapshot with your turbo package and pricing? would wan to fight the same benefit with TM. the new bill didn't take effect yet. They will refund excess on next bill cycle.QUOTE(Omgf @ Nov 29 2018, 09:38 AM) How to log complaint? i submit complain on livechat. Actually it depend on CS that take our chat. First time livechat CS said it's normal prorate and so on Any SOP I need to follow? Feel like want to complain also. Almost half year still not turbo.  . Then disconnect me. Second livechat i get good CS. Tell him 1 times only he got it. he also ask me to wait to give report no and explain what report he submit. |
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Nov 30 2018, 09:13 PM
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#8
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Junior Member
222 posts Joined: May 2016
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QUOTE(AVFAN @ Nov 29 2018, 03:47 PM) pls update when u get the refunds sorted out in full. Sorry actually on sms they reply refund within next 2 month not next bill cycle.i hv similar case like yours... incl what goes on in the livechats. u r fortunate to get attention within a few days. i lodge report#1 a month ago - after 10 days, sms came "case resolved and closed" when nothing was resolved. report#2 made, followed by calls, emails - told to wait 15 days again. today, received SMS - "need another 15 days to investigate". seems nobody wants to deal with this billing error crap... likely caused by some billing clerk or IT worker. or...their accounting software is so good that they came alive and decided to charge more after turbo! 
QUOTE(woeikang @ Nov 29 2018, 04:34 PM) Bro, i was also wondering why your IPTV package was Ultimate plan. and i still Aneka since FYE2017 Upgrade. its came with RYE2017 package. |
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