I has exactly same case with you. Tried apply via Agent after a long wait without luck, the agent advise me walk-in TM Point to do the the thumbprint. Wednesday went to TM Point to upgrade to RM129 package. Queue like 2 hours here in TM Point Pelangi JB and switched to new plan without problem with my IC & Thumbprint. As per the CS the TM contractor would come to lifting the fiber cable within a week (which my apartment are ready upgrade from copper to fiber now). So, yeah everything I could is done now, just wait them to get the job done and enjoy the 100Mbps for RM129 instead of RM199 before tax. Yeah, no choice have to extend two years contract too.

Anyone one of here does received new router or get replaced with new router? I seen the SkyNet courier service sent 4 big carton of AsusTek router when I visiting TMPoint this Wednesday. But unfortunately I am unable to see the Model No. by the carton.

Would definitely glad to see TM started to providing different brand than TPLink or DLink haha.