Yes, subscribing Unifi Best 100mbps..is this plan provide STB? meaning that installer has not provide STB to me?

   

Guys, need some help here.

My parent house totally cannot detect the wifi after yesterday heavy rain and lightning. Live chat with Unifi, the account is active.

So can someone tell me whether is the BTU or router is not functioning properly base on the photos?

Apparently the Dlink DIR615 was factory reset by itself. Not sure how does this happen.

So today I went back to my parent house with my laptop, login into the router setting and enable the wifi. But still no internet connection. And I have to live chat again with Unifi, found out that the router setting was reset back to default setting.

Request a password reset and surprisingly the sms arrive almost immediately after the CS reset the password for me. Key in the username and password, voila the internet is back online again~

Thank you for those who have putting in suggestion....

i'm using old unifi VIP10 , recent been turbo to 100mbps, suddenly receive a call say that will be turbo to 100mbps , but wifi router is not support, offer to change wifi router for FOC but with 2 year contract  with FOC installation (No RM53 fee).

The staff never highlight payment remain RM149 / Month (before SST), after hang up i only recall that, so i make a live chat again to request downgrade to RM129 since RM129 got more benefit and cheaper RM20 / Month..

After successfully downgrade to RM129... i told the CS , before i downgrade they say my wifi router not support and offer foc change wifi router. Then CS told Oh... that one is for RM149 user only.  RM129 no such offer  =_= ..... I was like kena cheat feeling....

CS say unless is prove that router is damage, then only i can ask for claim. however gonna pay RM53 for engineer onsite, contract (reset)  2 year start from the day i receive new equipment. 
by the way RM149 better downgrade to RM129 , save RM20 x 24 Month Contract = RM480

this RM480 you can buy a new wifi router or other purpose.
as the old RM149 package beside speed upgrade, all remain old package setting.

while new RM129 got foc 600 min call, got ruby+ , varna+ and one more donno what + for choose.
some more cheap RM20 each month, speed same as VIP 10 after turbo.

just that contract renew 2 years which still ok for me as we have no better choice for the moment.
and equipment remain, no change.