PLEASE READ BEFORE YOU PROCEED
10 Things You Should Know About UniFi

1. This service is a 24- month contract and a termination fee of RM500 is chargeable for termination of service within the contract period.

2. If your premises reside in high rise building served via copper, you must terminate your existing Streamyx service (if any).

3. Minimal drilling is required for fibre installation to the premise. You will be responsible for providing TV and 4-socket extension cord to complete the installation. No installation appointment will be made for premises under renovation.

4. All triple play services (internet, voice and TV) must be activated during service installation. Partial service activation is not allowed.

5. UniFi is a wired broadband service. Wireless connectivity is an option and is subject to interference and obstructions factor.

6. UniFi account owner or authorised contact person must be available during the service installation. For high rise premises, owners are required to make arrangement with Building Management Office for installation permission, internal cabling and access to telecommunication room.

7. Installation fee includes external cable entrance up to the internal wiring with maximum of 15 metres for fiber cable, 15 meters for Ethernet/phone cables and 30 metres for casing (raceway). Additional charges will be applied for cable more than 15 metres and 30 metres casing (raceway) and charges will be included in your UniFi bill.

8. For other non-standard installation e.g. wiring above ceiling, underground and conceal wiring, you may appoint your own contractor or deal directly with TM appointed contractor. Payment will be made directly to the contractor.

9. Please provide correct and valid Billing Address / Postal Address. Select either paper bill or e-mail bill (please provide valid and preferred e-mail address). Bill is also accessible at myUniFi (https://occ.unifi.my). TM may impose a minimal monthly charge for paper bill with notification given.

10. All UniFi equipment provided by TM is subject to 12 months warranty period.

IMPORTANT NOTES (MUST READ)

Internal Wiring
Minimal drilling is required for fibre installation to the premise to allow fibre cable entrance into the house. Internal concealed wiring will not be carried out by TM. However, customers can arrange their own or choose from TM’s authorised list of contractors at their own expense. TM shall propose the recommended list of contractor for the concealed wiring (wall or ceiling). As this is beyond the job scope of RNO, customer will deal and make payment directly to the contractor. Operationally, reappointment is to be arranged when the conceal wiring is completed. Customer is required to inform TM for installation appointment.
Premise currently under renovation
During installation day, TM will not proceed if the customer premise is under renovation unless insist by customer, TM will charge customer accordingly if request for other appointment time. Customers who are having their home renovated are advised to inform TM prior setting service installation appointment. TM shall not be responsible for any damages resulted from construction and renovation done by customer through third party during or after the installation.
Customer Unreachable and Change of Appointment
Premise inaccessibility or deferment of installation appointment upon the installation team’s arrival at a customer’s premise will be subject to a charge of RM100. Re-appointment will be subject to time slot availability.
High-Rise VDSL & FTTH
For high-rise (condos, apartment, office building) ,TM would require to access the MDF/SDF room to physically activate the port which normally locked by the Building Management/Maintenance. Therefore, customers are required to communicate and make arrangement with your Building Management/Maintenance Office to ensure someone is available to grant the access to TM UniFi Installer to MDF/SDF room during the installation time. Without the access to MDF/SDF room, installation cannot be performed and TM has to revisit which will incur unnecessary cost to customer.
In the case of copper wired building that uses VDSL2 technology, successful delivery of UniFi services is subject to technical testing. TM has the right to cancel the order should the building copper wire is deemed as not passing the technical test or not ready to deliver the service.

Installation Guide
 

From making an appointment to the signing-off of the Service Acceptance Form, here is a complete step-by-step process of how we bring UniFi into your home or office.

Step 1: Appointment

Appointment is made at the point of registration. You may choose your preferred date and time for UniFi installation but please note that installation for FTTx (Fibre to the Home or Office) is expected to take between 4-8 hours, and for VDSL2, 2-3 hours.

24 hours prior to the agreed installation date and time, the TM UniFi Centre will call you for a final confirmation. Our UniFi technician will also call you just before he goes to the agreed address of installation.

Step 2: Site Assessment

Upon arrival at your home or office, our technician will brief you on the step-by-step process of the entire installation. This includes:

(i) Site assessessment (outdoor and indoor)
(ii) Cable entrance (drilling point for FTTx)
(iii) Equipment termination point
(iv) Route of wiring

In the case of FTTx installation, our technician will determine the location of the Fibre Distribution Point (FDP), whether it is located on an overhead pole, or underground. If the underground fibre access is blocked due to any home or office renovation, it may require a longer installation period than for overhead fibre access installation.

For VDSL2, site assessment is much quicker since our technician need only access the building’s MDF room and perform the necessary cabling there.
Note: VDSL2 - your existing Streamyx or Business Broadband access will be disabled during this exercise.

Step 3: Installation

It's time to complete the installation process. As part of this process, some minimal drilling may be required. After laying the cables we will determine which modem is suitable for your home. Indoor installation requires more time as our technician needs to lay the internal fibre optic cable. Cables of sufficient length will be provided. However, in cases where additional cable lengths are required, some minimal charges will be incurred. To prevent unsightly wiring, wires and cables will be housed in proper casings.

However, if you wish it to be a drill-free installation, and if the fibre optic cables are required to be pulled through your home or office ceiling, we have a panel of contractors that you can work with, the costs of which will be borne by you.

VDSL2 does not require drilling since UniFi connection will come from the existing phone jack in your home or office. For this premise type, indoor installation requires minimal setup time.

Step 4: Equipment Setup

After laying all the cables, it’s time to connect the equipment. Our technician will first set up the BTU followed by Premise Gateway, Set-top-Box (for Residential package only) and DECT Phone. Once the equipment is tested and works properly, our technician will then show you that all the services are in working order.

Step 5: Completion

You are required to sign-off a Service Acceptance Form (SAF) as part of the process to complete the installation work. For a complete understanding of what TM UniFi service is, please read the terms and conditions in your service agreement.

The fibre of UniFi: http://www.themalaysianinsider.com/feature...fibre-of-unifi/
Getting Unified – A walkthrough: http://www.themalaysianinsider.com/feature...-a-walkthrough/
The Unifi Installation – My Experience: http://www.shaolintiger.com/2010/12/29/the...-my-experience/

UniFi Set Up


* Thanks to TM twitter for the tweets, links to the article, blog (ShaolinTiger) & video (TheXMagellan)

klseet website for information on TM UniFi
http://klseet.com/
What is HyppTV ?

HyppTV - Entertainment All The Time

Post reserved for something

Still no 50 to 100 for me

Why so fast need to open a new thread?

V31 is already 2.4k
IINM, the limit is 2.5k, no? Correct me if I'm wrong

itulah... so fast buka new thread....

anyway congratz on new thread...

now attending course at INTAN Selatan... miss my 100mbps...huhuhu

Actually we don't strictly follow to that post limit anymore because the current server is far more capable to handle it.

Ohh, mana I tau
Then I'll just leave this thread open until you let me know when to open new thread

Congrats on new thread V32...
Just add this topic in my tracking record.

It's OK la.

Back to UniFi. I redeemed RM 50 voucher to offset against my bill and I can even see it being offset in OCC UniFi. However, they still happily sent me an email to ask me to pay for the balance RM 50 of outstanding.
If they suspend my line, I will give them a good earful lesson.

Wahhh so fast open new thread, fast like my 100mbps!

Well... I believe you need to pay first to avoid any issue raised by TM, later they should give you rebate on next bill (better confirm with them if uncertain).
This happened in my previous case, they charged me for the router replacement for RM400 (later confirm it is free) and I have to clear the balance, then they gave me rebate for next few bills.

I used OCC UniFi site to pay and it was only showing RM 139.75.
Anyway, I kinda look forward for them to do something funny on my account, so that I have a chance to complain.

already get free upgrade to 50mbps

CONGRATS on V32.

Waiting for more Unifi goodies this election budget Oct 2017...

on LAN the speed is pretty much the same both DL/UL even the ping rate is similar
didn't test 5ghz, since we don't have any devices with proper 5ghz wifi here.

btw i think the unifi is on FTTH since we're on landed home.



This post has been edited by soulfly: Aug 9 2017, 10:48 AM

free upgrade to 200mbps?
I think our current infra cable can capable of 500mbps I think. But the price sure like skyrocket.


try to tweak your AP to accept 20/40 bandwidth. making your device capable to transmit up to 150mbps within AP and you can get better speed

This post has been edited by iXora.ix: Aug 9 2017, 11:56 AM

Maxis Fiber sila meninggal

P2P Traffic On MaxisONE Home Broadband To Be Throttled At Night
https://www.lowyat.net/2017/137887/maxisone...b-p2p-throttle/

==============================================================================

And below is another reason why you should stay with UniFi

TM Officially Announces Partnership With Netflix: Starting From October 2017 Onwards
https://www.lowyat.net/2017/137920/tm-netflix-official/

This post has been edited by sHawTY: Aug 9 2017, 12:09 PM

Hello guys, may i know how to access to the operator privileges for the RG 4332 router? I did check the management access and seems that only one admin account is created. How can i gain back the access to operator?
thank you

Netflix with Unifi
https://www.lowyat.net/2017/137920/tm-netflix-official/

free like iflix?

Hi guys,

I am looking to relocate my unifi but my new condominium only has TIME Fibre.

What is the process in this situation and do I need to pay any cancellation fees when terminating Unifi?

If they check and your area doesn't have UniFi, then they will check if there is Streamyx; if still no Streamyx, you can terminate without any penalty.

I actually prefer them to offer me pure internet 5mbps, no TV shit, at lowest posible price. May be RM50-80

Everyone's dream.

don't think will be free...

nextflix content is different from iflix

Worldwide broadband speed league drawn up by Cable.co.uk:

Out of 189 countries, Malaysia is in #63.

How about other ASEAN countries?
- Singapore #1
- Thailand #29
- Vietnam #74
- Indonesia #75
- Brunei Darussalam #86
- Philippines #87
- Cambodia #98
- Myanmar #118
- Laos #124

Full worldwide league table can be found here.

Small island. No surprise.

If want to compare with UK. Compare with Thailand & Indonesia.
Btw, we beat Brunei & Indonesia.. very good TM
But.. but... among the internet price we are the expensive..

This post has been edited by Anime in HD: Aug 9 2017, 03:46 PM

yeah... small island, S'pore always have better infrastructure compare to us in here.
Looking at Thailand (nearly two times area size of M'sia), they have much faster internet speed than us!

even our close neighbours have better and cheaper internet...

no surprise there

can existing Adv 50Mbps opt for Webe add-on?
RM199 for Adv 30. RM248 for Adv + Webe.
So Webe cost RM49 per month. Price finally looks interesting for me to try out

https://www.lowyat.net/2017/137955/tm-unifi-mobility-pack/

anybody experiencing terrible speeds this evening?

i am, horrendous slow internet. where are you from?

miri sarawak, reloading this page also slow, sekejap laju sekejap slow

This post has been edited by syaigon: Aug 9 2017, 06:32 PM

same here, same location. have you successfully made a report to the technical team on 100? it seemed the queue is so long that my call was redirected to another department, and I was told that the technical team will call me back, still waiting. Queue at TM Live Chat seems to take forever too, or perhaps my connection dropped hence I dropped out of the queue. I wonder is this nationwide problem or just Miri/Sarawak, speedtest result with tm's server seems perfect.

Yeah im from miri aswell..unifi is dang slow rite now..i tot im the only one who has this problem

didn't try yet

according to the announcement on 100, both sabah and sarawak are affected by the issue.

This post has been edited by redforest: Aug 9 2017, 07:07 PM

anyone took the unifi pack that comes with webe ?
cause my hypptv freezing in box now

guys my router keeps timing out every like 7 to 12 hours. The stock router is like 2 years old and a half. Is my router dying?

i have set lease time to maximum and only have had this problem like 1 month ago

aiyo wat to do

Same issue here. 30mbps package got 0.30mbps download speed. Upload is normal, about 9mbps.

From Miri as well, also waiting the "call back team" for troubleshoot and "port reset".

but my neighbours are all alright lol

Sifu, I just wondering any of you guys still have the RM20 special discount was offered to us last time.

I was looking at the bill today and just notice there is no more RM20 discount on my bill anymore

This post has been edited by KKW: Aug 9 2017, 09:02 PM

Yes and now it is RM 70 for me after free upgrade to 50Mbps. They use RM 249 Advance 50 pricing as basis.

hi. anyone experiencing intermittent internet downtimes?

Edit: Seri Kembangan area

This post has been edited by nothintodo: Aug 9 2017, 09:46 PM

miri here...this evening started to slow down like hell

just upgraded to 50Mbps 2 days ago...no issue until today

Oh I think I overlook the discount stated on recurring charges statement

Thanks anyway.

My upgrade from 50mbps to 100mbps still pending

Reporting from Miri, also slow using Unifi. Cable broken?

No worries la, they will not retract back.
Do like others, make a complaint to MCMC.

hi, may I know which area in Miri is your house located at? I just checked with TM (after making a report regarding the bad connection issue) just now and there is still no schedule for the free upgrade for my line.

...

This post has been edited by xperiaVuser: Feb 2 2018, 12:39 AM

welp looks like something's wrong. i'm getting random disconnects and request timeouts every 3-4 mins

insider said TM dont even know what is wrong at this moment in time but they are aware of it

mine also slow here, but using vpn is back to normal

KK also got problem with unifi ?

yeah somehow youtube auto detect and streams at 240p ==!

ping for gaming seems fine though

what did 100 say

"Ok Sir, our "call back team" will call back you between 7pm to 10pm to reset port"...and still waiting now.

got upgrade today



Maybe bcoz keep contact cs n leave low rating . Glad did not have to do all that MMC thing.

which miri area were you guys? i'm at pujut 9. unifi 30mbps, still not getting the free upgrade yet.

my line was really crappy since evening.
and the bad speed degrading since a few weeks ago didn't help either. and i thought i was the only one having bad speed.

i'm only getting around 7mbps DL since last month (which i just realized). it was a stable 7mbps-ish... lol, but of course it's not fair since we paid for 30mbps, not 7mbps.
sent complain email in the afternoon, and the line become worse in the evening lol. supposed to be the other way round.

This post has been edited by soulfly: Aug 9 2017, 11:44 PM

Wow I didnt know LYN got so much Mirian.

Same Kampung,Im at Pujut 6, same 30mbps waiting ages for free upgrade.

Same internet got problem too.

This post has been edited by Pegasus88: Aug 9 2017, 11:46 PM

Hello also from Miri .
I have unifi 30Mbps , worked fine until this afternoon. Superslow now.

I wonder what the problem is ?

Also how do you guys get the 50Mbps free upgrade? Still got offer available ?

I remember my parents telling me they got a message from TM but she didn't understand what they mean, something about an upgrade. I told my parents to say yes.. but they didn't do anything lol. Guess 30Mbps more than enough for them.
I was away from Miri and of course from my parents so can't tech support them .

luak bay.

intermittent connection here, shah alam.

just noticed unifi having this package RM129....

is it possible to re-signup on existing subscriber and get new modem?

Speed in Miri improved, goes up to 20mbps now, ping 100+

Hope they can fully recover it by tomorrow.

My location Unifi is okay, but then again its late night. Let's see how it is tomorrow.

Cheers, guys!
TM still not announce data caps yet.

In US, Cox Internet now capped@1TB data. And 2TB data for expensive package. Hope TM not stupid enough to do it like this.

10TB or 20TB data cap is OK for me.

This post has been edited by Anime in HD: Aug 10 2017, 01:40 AM

which area in miri already got 50mb upgrade?

Why the sudden trigger? It is not implemented since its launch in 2010...

can I ask how you get the free 50mbps upgrade ?

----------------------------------------------------------------------------------------------------------------------------------------------------------------
Please don't have this mindset. Data cap in any form should not be ok. okay ? LOL

This video opened my mind . Now I know why broadband is expensive in Malaysia (and also Australia I guess) ... ( wink wink it's singapore .. wink wink it's also because most content is in the US , wink wink also because of infrastructure stuff)



It's better if you watch the whole video very informative. Jump to 13:45 if you want to know price..( avg costs ISPs pay to get international connectivity : 65USD/Mbps/Month )
This is in 2010 though don't know how is it now in 2017 , but I must say better than before.

FYI the guy giving the talk is CEO of Time

This post has been edited by hatakeka: Aug 10 2017, 10:24 AM

If your current contract has already ended, yes
If your current contract is still alive, no

don't worry, data cap is not suitable for fixed internet and TM knows this.The most they do will be charging by usage haha haha.

Finally tm upgraded my 30mbps to 50mbps. Bandar Menjalara, Kepong. But both my PC and brother's pc which are connected to the router through homeplug can only reach about 38mbps. Previously, it always gave full speed when my connection was still 30mbps. Also, my phone when connected to wifi only gives out about 25mbps

My current router is this:
TP-LINK 300M Wireless N Router
Model No. TL-WR841HP

Any idea to which router I should change to? Probably between RM100 to RM200

This post has been edited by ricko99: Aug 10 2017, 04:00 PM

Good luck with that

First test it out using LAN cable (direct to router)see if you are getting 50Mbps?
If so, then try changing the router channel setting. Use Wifi Analyzer on cellphone to determent the least congested channel.
Then try to perform the speed test.

As for homeplug, whats your homeplug rating?

Huhuhu.. Got an sms from TM. Finally got my free upgrade.

Can't wait to go home & test.

U should change to Asus RT-AC68U

just call/chat TM cs...
ask them to change new router. pay one time RM53 + renew contract

Not gonna do that, I'll be moving oversea next year to further my studies. Well, looks like just gotta look for those secondhand expensive router. Thanks

This Xiaomi Mi 3 is cheap if you're prepared to put a couple of hours of work into flashing it:
https://forum.lowyat.net/topic/4244379

Has only 100Mb LAN, though. Fast enough for me.

This post has been edited by tertiary: Aug 10 2017, 06:18 PM

Plenty of secondhand expensive asus router at garage sale
https://forum.lowyat.net/index.php?act=Sear...s&highlite=asus

recommend to buy fan to cool it down


however,
The problem may not be your router.
It may due to your devices' speed limitation.

This post has been edited by duckaton: Aug 10 2017, 08:43 PM

yes, ended....... then is time to change......thanks shaw

anyone experiencing at https://occ.unifi.my webpage of top part menu (for logout) is missing?


Attached thumbnail(s)

Yes same here despite not using TM connection to connect to the site.

how long have you been subscribing to the 30Mb? upgrade should be auto if you subscribed before Feb17 IIRC. And since your parents received message from TM, most probably already being upgraded??

Hi,

A quick question.

For those upgraded to Unifi lite 10mbps as part of the thank you surprise program, anyone of you ask TM to remove the voice package (STD20)?

Yes, TMPoint.

Thanks. That being said, RM20 for STD20 will be deducted off the bill right?

Somewhere late 2016 I suppose (oct 2016)
I guess will have to wait .

then most definitely you are eligible or already being upgraded just that you are not aware of it. You need to switch off your modem and router for 10 minutes to enable the upgrade. Check by logging into your OCC

I did restart and wait 10minute . Speed still the same one.
First time log in into OCC got this :

you might hv to wait then, upgrade is auto but hv to wait or you may contact them thru live chat after logging into occ