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Unifi Official TM UniFi High Speed Broadband Thread V32, Enjoy Your Speed Upgrade
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jiaen0509
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 Aug 18 2017, 09:13 AM
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TM now poor sangat ke? I think my router got Hardware issue and 2.4Ghz sometime disappear but no problem with 5Ghz. Tried to reset and update the router (TP-Link) firmware and still cannot.
Contact TM and they said still under warranty and need to pay RM53 when technician visit your home. I told them now is hardware issue and still under warranty and they said 'memang ada charge'. If out of warranty, then the charge will become 200+.
I said better I visit TM Point instead of pay the RM53. But they said cannot?? WTF?
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jiaen0509
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Aug 18 2017, 11:39 AM
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QUOTE(gwong @ Aug 18 2017, 11:10 AM) According to the online chat PIC they will also charge RM53 for technician visit as I request to change to a router that supports 50mbps. They just changed the router for me yesterday, hopefully they wont charge me as well.  Check you next bill statement. QUOTE(lcliang @ Aug 18 2017, 11:34 AM) If router still under TM warranty, i not see a reason why they charge RM53 for technician visit. That's why! Funny right? Is still under warranty and still need to pay for RM53. If technician come and no issue at all, you charge it is fine~ |
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jiaen0509
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Aug 19 2017, 12:06 AM
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QUOTE(soonwai @ Aug 18 2017, 11:39 PM) UniFi support & techs actually quite good. Fast and efficient. Last Friday night my neighbours UniFi down. Modem no Link so I called 100 and made a report. Saturday, it was up. TM called to see if still got problem so neighbour said all OK. Report closed. Later at night same problem came back. Sunday morning was OK and then problem again at night so made a another report. Monday, TM technician came in the afternoon to check the external cable to the ports at the tiang. Not sure what he did but after that problem solved. Neighbour happy and baked me a chocolate cake on Wednesday. later got RM53 charge haha |
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jiaen0509
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Dec 15 2017, 11:21 PM
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QUOTE(fruitie @ Dec 15 2017, 07:13 PM) I finally received SMS that my ticket is solved. Logged in to UniFi and saw my special discount RM 50.  I'm done with all these headaches. Now wait for my bill to come.  What you get? I currently RM179 for 50mbps. Previously 30 to 50. This post has been edited by jiaen0509: Dec 15 2017, 11:56 PM |
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jiaen0509
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Dec 15 2017, 11:56 PM
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QUOTE(voncrane @ Dec 15 2017, 11:26 PM) I really hope you mean 50.. Sorry... Is 50 not 5 |
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jiaen0509
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Dec 16 2017, 03:12 PM
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QUOTE(fruitie @ Dec 16 2017, 12:33 AM) How you get it? You pay RM189 for 100mbps? |
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jiaen0509
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Dec 28 2017, 09:09 PM
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QUOTE(fruitie @ Dec 28 2017, 04:57 PM) Yes, if you received SMS. I upgraded mine via 100. You still need to pay full RM 189 for next month. Pro-rated+full month. You can see the duration in statement. Btw, RM189 for 100mbs is forever? Or after certain period the promo ended and need pay the original price? I did not receive any SMS to offer me the 100mbps. Any others successfully get the offer without any SMS? |
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jiaen0509
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Dec 28 2017, 10:05 PM
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QUOTE(noobandroid @ Dec 28 2017, 09:32 PM) I'm one without SMS but gets upgrade [attachmentid=9467501] will i be able to achieve 100mbps on wifi link at this speed? How you do it? Which department handle or just general cs? Because mine is still under contract. |
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jiaen0509
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Jan 4 2018, 11:35 AM
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Call 100 and get the RM189 100mbps package... wahahaha
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jiaen0509
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Jan 5 2018, 09:34 PM
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RM179 for 30mbps and after that free upgrade to 50mbps. Saw many people here upgraded to 100mbps for just add on RM10.
Tried to request via Livechat and been rejected. After that give low rating and TM call and ask why give them low rating. I said their staff not helpful at all.
Then, 4 Jan,2018 tried to call 100 again. They offer me!!! After listen to all TnC bla bla bla then agree. Before that my plan dont have free call STD 20. But after upgrade got free call already...hahaha (Actually all my family members mobile phone now Unlimited call already)
Next day, 05 Jan,2018 around 5pm received SMS from TM ask me off the modem for 10mins. But Special Discount RM50 missing. Contact LiveChat and log a report.
Hopefully get the special discount asap.
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jiaen0509
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Jan 5 2018, 11:16 PM
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QUOTE(soyusa @ Jan 5 2018, 10:57 PM) My parent's unifi contract ended recently (Advanced 30Mbps with Ruby for RM189) , anyone know new package offer in this month? Thank you... We went to TM Point in end of last year to sign-up new contract with Advanced 30Mbps (RM139) in but was told that only valid for new sign-up and not for existing customer. Their HQ gave instruction that existing customer are not allow to terminate and sign-up this plan.  Also, they mentioned we cannot upgrade to 50Mbps/100Mbps due to infrastructure limitation on high-rise building, 30Mbps is the maximum speed can get.  Terminate then use someone else name to register again la. |
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jiaen0509
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Jan 5 2018, 11:42 PM
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QUOTE(soyusa @ Jan 5 2018, 11:26 PM) TM Point said this is not allow ==> they will check based with the house address, using my bro/sis name for new line is not possible.  Lie u de I think. Told them this house rent de. |
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jiaen0509
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Jan 7 2018, 09:14 PM
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After upgraded to 100mbps keep disconnect. Fiber optic should not like Streamyx ba?
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jiaen0509
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Jan 8 2018, 02:54 PM
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RM0.00:RM0.00 TM: Dear Customer, your complaint ref. 1-1xxxxxxxxxx has been resolved. Our telemarketing has been process add discount RM50.00 on 7/12/17. Tq
Settle special discount problem.
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jiaen0509
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Jan 8 2018, 06:14 PM
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Haha... Rebranding all their product to Unifi
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jiaen0509
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Jan 24 2018, 01:06 PM
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Any sifu can help me calculate the first bill after upgrade to 100mbps from 50mbps RM179 add on RM10 to 189?
Thank you very much~
[attachmentid=9538608][attachmentid=9538609]
Problem found. As TM late activate special RM50 discount to me. Makan my RM4 =.=lll
This post has been edited by jiaen0509: Jan 24 2018, 01:30 PM
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jiaen0509
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Jan 25 2018, 11:17 AM
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QUOTE(zonan4 @ Jan 25 2018, 11:13 AM) Unifi 50mbps here.... 1 week already can't access apple store and update.... if change using my celular network can go through. Anyone have similar problem? No issue with the App Store. |
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jiaen0509
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Jan 26 2018, 11:52 AM
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QUOTE(KKW @ Jan 26 2018, 11:44 AM) I just received my first bill after they upgrade my plan to RYE 100Mbps. I don't really understand what are they billing me. [attachmentid=9546449] What date the upgrade done? Look like yours is RM179 per month? |
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jiaen0509
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Jan 26 2018, 11:58 AM
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QUOTE(fruitie @ Jan 26 2018, 11:54 AM) His Ruby pack is RM 40. So it is still RM 189. I see. First bill after upgraded to 100mbps. Upgraded on 05 Jan and the Special Discount only applied on 08 Jan after report made. Then the bill started count the Special Discount RM50 on 08 Jan. Then 05,06,07 Jan did not get discount. Yesterday just submit report to get back the RM4.84  even show them the calculation. haha |
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jiaen0509
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Feb 5 2018, 11:09 AM
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lol... Unifi down. But LINK, AUTH, LAN1 got light. Should be TM issue right?
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