Like to know whether it is system wide issue or just my line.

Last week, I had slow speed for 1.x day. Later, checked the speed, normalised to 32 Mbps.

Today, slow speed again. Cannot even do the speed test.

Slow on PC and also on TV box.

Just me or many others as well ?

If just me, then I will call TM.

Thanks.

I only have 1 router. So cannot try.

I see. I am also from Sarawak. Was ok last night and not ok this morning. Maybe some issue (problem or upgrading) in our region?

Checked my speed, only 3 Mbps while it should be 30 Mbps. Will call TM 100.


Initially they said in Feb, then in June, latest update is in sept. Still waiting for the sms on the upgrade.

Really think we in Sarawak are being left behind. Excuse is waiting for system upgrade. Really want to know what is that system upgrade.

P/S Called TM100. They reset my line at their end. Now back to 30 Mbps. Good. But annoying when I have to do this every now and then when the speed is slow.

This post has been edited by plumberly: Aug 15 2017, 05:13 PM

Had my 3rd Unifi upset in the last 2 weeks this morning. No internet access. Called TM 100, broken call line later.

Luckily, got internet access a few mins later. Think they reset my line.

Too many of this problem in the last few days. Annoying. Think they are doing some network upgrading work. Hope it will be over soon and with much better service at my side.

This post has been edited by plumberly: Aug 20 2017, 03:37 PM

Got an SMS from TM saying my 30 to 50 Mbps upgrade will be completed by end of Oct 2017.

First, Feb, then Jun, then Sept and now Oct!

My sister in another town in Sarawak also got the sms. Looks like for a batch wise roll out in Sarawak.

Saw some crew putting in another optic line in front of my house the other day. Why? Just for this 30 -50 Mbps upgrade?

Worrying if that is the case. Why no over design/excess buffer in the first line installation installed only about a year ago?

Just airing the old mentality frustration if they just installed the line for 30 Mbps and now have to install another line for a higher Mbps. Yes, there might be budget constrain last year but still should have a better and proper design planning platform.

My house is along a cul de sac, no new additional housing is possible at this end. So not for new housing. Maybe demand for Unifi per household here is higher than they originally planned?

Look forward to the 50 Mbps though I dont think I will really see the speed improvement in my usage here. Getting streaming movie pauses but that is not because of my 30 Mbps limitation. More on line congestion, server congestion etc.

I got a similar call some time back. I declined the free 6 months offer. It is just a marketing gimmick to get more customers, hoping that you will sign up for a package at the end of the 6 months. If you already have an insurance, don't really see the need for this.

Your call.

Since this morning, my Unifi 50 Mbps slowed down to about 0.5 Mbps, could not watch HyppTV.

Unifi crew came in the afternoon. Replaced the router with a new one, no success. Replaced the terminal unit, also no success. They will continue to trouble shoot tomorrow.

Anyone having similar problem? Like to learn from other people's experience. Thanks.

Having slow speed here since yesterday. Mind sharing what was the cause of your problem? Then I can suggest to the Unifi crew to check.

Thanks.

Thanks.

Already called 100.

Unifi staff have been here for 2 afternoons, testing, replacing etc and still no success.Getting only 0.5 Mbps instead of 100 Mbps. They even increased my speed to 100 Mbps and got only 1 Mbps at my end.

This slowdown is really annoying for my daily use. Only good thing is my daughter used only 10% of wifi compared to what she used to do. Ha.

Really hope they can find the root cause and fix the problem today!