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Unifi Official TM UniFi High Speed Broadband Thread V32, Enjoy Your Speed Upgrade

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InSplre
post Aug 24 2017, 11:03 PM

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QUOTE(zhihao4456 @ Aug 24 2017, 02:30 PM)
yeah, price increase and no more 50mbps

[attachmentid=9075981]
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Maybe later they just want to auto upgrade everybody to 50mbps by default?
InSplre
post Sep 21 2017, 10:38 PM

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Anybody manage to register unifi lite rm129 online and maintain old number?
InSplre
post Nov 3 2017, 10:44 AM

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QUOTE(reapermax @ Nov 3 2017, 10:39 AM)
I am in tm point, counter has told me if you are in 30mbps package, the only choice you have is to either upgrade to 50 or 100. Is not possible to terminate and reapply again.
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Terminate, pay RM500 and re apply cannot for 30mbps RM179 user? If can do like this, should be able to save RM460.

Time to report to MCMC.

This post has been edited by InSplre: Nov 3 2017, 10:48 AM
InSplre
post Nov 10 2017, 07:19 PM

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QUOTE(hurricane21 @ Nov 10 2017, 01:54 PM)
Went TMpoint yesterday, unfortunately they don't allow me upgrade to 50mbps Bonanza RM189, only can upgrade to 100mbps Bonanza.

They told me I have to terminate my current 30mbps (still on contract) and pay for penalty only can get 50mbps Bonanza. rclxub.gif
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Went to TM Point today, they said the upgrade to 50mbps RM189 Bonanza Plus only for 6000 customer and need to wait for SMS starting tomorrow.
InSplre
post Nov 13 2017, 09:18 AM

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QUOTE(vuiloong93 @ Nov 13 2017, 09:07 AM)
Hi everyone,

I have some questions to ask about ethernet switch. I subscribed TM Unifi 50mbps plan, using D-Link wireless N router DIR-615.

Originally the router has 4 LAN ports, 1 meant for Hyyp TV. Hence, the other 3 ports are for computers and laptops.

If I use an ethernet switch connect to 1 of the 3 ports, will it works for other computers/laptops which connect to that ethernet switch?
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Yerp, it will work. All 8 additional ports and remaining 2 port at DIR-615 can be use to access the Internet.
InSplre
post Nov 15 2017, 08:55 AM

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QUOTE(tomastan4134 @ Nov 15 2017, 06:58 AM)
my case is underground cabling.  due to the fiber box is green colour type which needs cabling through underground.  not those the the pole type.
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It still should be free. My other house also the DP is in greenbox at back alley. No additional charges.

https://www.youtube.com/watch?v=CdHCfNZ4QwA
InSplre
post Nov 15 2017, 08:20 PM

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QUOTE(thugs @ Nov 15 2017, 07:27 PM)
Anyone can advise on this?
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Installed on 21/10. From pole direct to FWS , no FTB.
InSplre
post Nov 17 2017, 12:32 PM

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QUOTE(tomastan4134 @ Nov 17 2017, 12:21 PM)
i just live chat them  ..  them gave me answer just for new installation.  not for existing customer for speed upgrade
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For me, they just take my details and said Sales team will contact me within 3-7 days. So many response..
InSplre
post Nov 18 2017, 08:47 AM

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QUOTE(vez @ Nov 18 2017, 08:21 AM)
just call and upgrade biggrin.gif RM189 (exclude GST) for 100Mbps seems fine, just that 24 months contract
the person on the line mentioned this is bonanza plus package, the price remain after 24 months if does not change to any other package (including upgrade or downgrade)

i think after 1-2 years, there will be better package lol

i have one problem, the cheap router they gave, not with me anymore, the router sure cannot support 100Mbps lol, is very old silver box router, i have a better Asus AC1900 router, my question if the technician want to come install new router, i have to return the old router right?

how if i tell them no need change router, only change modem if needed biggrin.gif so i no need return the old router which is no longer available, forgot where i throw  laugh.gif
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Anyone can call and ask for upgrade or only customer who received the SMS can call?
InSplre
post Nov 18 2017, 10:51 AM

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QUOTE(OKLY @ Nov 18 2017, 10:40 AM)
So if we did not receive any SMS, can still try luck and call in to request?
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Called 100 then they say I am not entitle.
InSplre
post Nov 18 2017, 11:07 AM

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QUOTE(sHawTY @ Nov 18 2017, 10:59 AM)
Did they provide you with any particular reason?
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Because I subscribe to Jumbo Lite....what a stupid reason. Thinking to terminate, pay RM500 and resubscribe.
InSplre
post Nov 19 2017, 04:41 PM

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QUOTE(iceman31 @ Nov 19 2017, 04:30 PM)
i just called TM to try out my luck,

the rm10 for those user who are using 30/50mbps + anneka/ varnam/ ruby

while im currently on 50mbps + Jumbo pack.
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Stupid reason right? What is the HyppTV pack got to do with the upgrade? The value is the same.
InSplre
post Nov 20 2017, 07:18 PM

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QUOTE(scottyvstheworld @ Nov 20 2017, 07:15 PM)
How did you guys manage to get a upgrade? I also paying 179 for 30mbps and went i found out about this current promo i called them to complain this is unfair and all the person on the line could say is that my package is already good enough. WTF??? Why do they threat every customer differently?
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let start report to skmm, since CFM no longer accepting report.

InSplre
post Nov 20 2017, 07:40 PM

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Guys let start by reporting this unfairness to SKMM. Every call you made to TM, they will create ticket. Take that ticket and submit to SKMM.

I am also looking for the RM139 pamplet for 30mbps to complaint. We are still paying RM179 but stuck at 30mbps
InSplre
post Nov 23 2017, 08:00 PM

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Their server also cannot cope?




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InSplre
post Nov 23 2017, 09:30 PM

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QUOTE(stephantsen @ Nov 23 2017, 09:23 PM)
i think i should give a visit on that mall. smile.gif
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Seems TM Point Quill is the one can do or have the good knowledge of this Bonanza campaign.
InSplre
post Nov 24 2017, 08:56 PM

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QUOTE(MGM @ Nov 24 2017, 08:54 PM)
Those who got great deal are those previously rewarded with free speed upgrade. With this additional rm10 upgrade their Unifi plan is further enhanced.
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Not fair right? People who subscribe before Feb this year got free upgrade, then got again now. Then people who subscribe after Feb 2017 got nothing?
InSplre
post Nov 24 2017, 09:38 PM

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QUOTE(brianklc @ Nov 24 2017, 09:12 PM)
Life is always not fair. TM did communicate in all mass media for a long period and had extended the promotion for a few times. If the keep on extending the offer, is it fair to those who took up the offer during promo period? Thus, timing is very important...
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If the service is not available prior to Feb 2017 then how to subscribe? TM took date install not date submit application...
InSplre
post Nov 25 2017, 07:39 AM

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QUOTE(stephantsen @ Nov 25 2017, 12:19 AM)
my unifi starts on march this year i got the 100mbps upgrade for rm10.
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So now you are on RM189 for 100mbps? In Mar 2017 you subscribe to 30mbps @ RM179?
InSplre
post Nov 27 2017, 03:12 PM

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QUOTE(Icehart @ Nov 27 2017, 03:06 PM)
Wah MCMC buta buta close my report of the unfair pricing between upgrades and the one paying RM 250+
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You are currently on 100mbps package and paying the full original price?

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