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Unifi Official TM UniFi High Speed Broadband Thread V32, Enjoy Your Speed Upgrade

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vez
post Aug 14 2017, 10:20 PM

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QUOTE(Masculine @ Aug 13 2017, 01:24 PM)
Hi,

I have got the free upgrade from 30mbs to 50mbs for quite sometimes now. I have no issue of getting 50mbs from wired connection but wifi speed stuck around 25-26mbs...

Reading from this forum, I need to upgrade the lousy tm router.  I'm thinking of getting dual channel Asus or TP link.

However, since most of my gadgets are from appple ( iMac, iPad, iPhone) I'm thinking of getting apple Airport Extreme.  So would like to get opinion, is airport extreme will solve my wifi issue? Or I should stick to tplink or asus router?
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Apple already step out from router business, they no longer want to produce... better stay away from those old stock that you may find smile.gif
why buying something that the maker no longer want to involve making it?

with Airport Extreme money, you can get a very good Asus router biggrin.gif

This post has been edited by vez: Aug 14 2017, 10:21 PM
vez
post Sep 9 2017, 12:29 AM

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QUOTE(ClarenceT @ Sep 8 2017, 06:04 PM)
No more RM1/month since July. Line Rental for PSTN (copper) is RM25/month.
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blink.gif doesnt affect existing user that paying RM1/month right?
vez
post Nov 17 2017, 09:01 PM

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QUOTE(Ben Ling @ Nov 17 2017, 08:55 PM)
so you will pay the same RM189 after the contract ended ? but the brochure stated the price will go back to RRP after contract though  hmm.gif
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brochure????

those add RM10/month is received SMS right?
i received the sms for speed upgrade just add RM10/month and get hypptv jumbo worth RM720
vez
post Nov 18 2017, 08:21 AM

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just call and upgrade biggrin.gif RM189 (exclude GST) for 100Mbps seems fine, just that 24 months contract
the person on the line mentioned this is bonanza plus package, the price remain after 24 months if does not change to any other package (including upgrade or downgrade)

i think after 1-2 years, there will be better package lol

i have one problem, the cheap router they gave, not with me anymore, the router sure cannot support 100Mbps lol, is very old silver box router, i have a better Asus AC1900 router, my question if the technician want to come install new router, i have to return the old router right?

how if i tell them no need change router, only change modem if needed biggrin.gif so i no need return the old router which is no longer available, forgot where i throw laugh.gif

This post has been edited by vez: Nov 18 2017, 08:25 AM
vez
post Nov 18 2017, 09:08 AM

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QUOTE(InSplre @ Nov 18 2017, 08:47 AM)
Anyone can call and ask for upgrade or only customer who received the SMS can call?
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my contract ended already and i received sms, when i call in the person on the line said will check the system
you may try call 100, no harm trying

i have friend still have contract for his RM179 50Mbps, he subscribe on end of last year, this year July get free upgrade to 50Mbps, now also receive the sms that add RM10/month for speed upgrade to 100Mbps
vez
post Nov 18 2017, 09:42 AM

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QUOTE(izputra @ Nov 18 2017, 09:40 AM)
Then, it means that they charged RM20 for upgrading to HyppTV Jumbo Pack..which is still cheaper.

RM179 + RM10 (to get upgraded to 100Mbps) + RM20 (upgrade to HyppTV Jumbo Pack) = RM209  (RM221.54 with GST)..am i right?

I thought u get all the above at RM189 (200.34 with GST) which of course a better deal...
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i got 189 + GST = 200.34 only, jumbo pack is free in this bonanza plus upgrade, my existing ruby remain

This post has been edited by vez: Nov 18 2017, 09:43 AM
vez
post Nov 18 2017, 04:44 PM

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QUOTE(halow @ Nov 18 2017, 01:28 PM)
On the phone i heard,  hyppyv pack with extra ??, phone line as usual free call on TM local line , 10 sen mobile .. then free upgrade router . i should have ask for the confirmation number .. Shi$#%^
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i asked for any confirmation email or number, the person on the line said they will create a report for this upgrade request, and i login to unifi website, i go to My Activity, i do see a report id created at after the time i hang up the phone, but is CLOSED now... (the speed not yet upgrade haha)

the person on the line also mentioned to me dont worry, i can call back 100 to check with them after 7 days if nothing change, eventually my account will have submit the upgrade request after hang up the phone
vez
post Nov 18 2017, 05:06 PM

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is the Huawei EchoLife HG8240w support Gigabit network?

I saw it stated GPON-4GE, is that means the 4 Ethernet port is gigabit? if upgrade to 100Mbps, the BTU does not require to change right?
vez
post Nov 18 2017, 09:21 PM

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QUOTE(soonwai @ Nov 18 2017, 09:14 PM)
That's what I suspect too.

I was just typing the below out when you replied.

arrsoo and Berserker
Are your BTUs the ones with gigabit ports?

Dickong
What model is your BTU?
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mine is Huawei EchoLife HG8240w, how to check whether it is gigabit port or not?
vez
post Nov 19 2017, 08:35 PM

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i could not find the unifi provided silver box router, if they come to change router for 100Mbps upgrade, can i reject them? lol

i have better Asus AC1900 router
vez
post Nov 19 2017, 09:37 PM

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QUOTE(soonwai @ Nov 19 2017, 09:10 PM)
Not to worry. They won’t take away your Asus. They don’t even take back the old silver router. Just tell them that it stopped working and you threw it away.
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ok biggrin.gif
vez
post Nov 22 2017, 10:18 PM

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QUOTE(patricktoh @ Nov 22 2017, 09:47 PM)
Friend, you shouldn't keep the modem in closed ambient. You will shorten its lifespan. tongue.gif
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the back is open if you notice, not fully close
vez
post Nov 24 2017, 05:03 PM

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my friend called on monday 100, get notified done yesterday 100mbps upgrade

mine i called last saturday, today received install on 28 nov, my router is silver box not support gigabit i think
vez
post Nov 25 2017, 04:29 PM

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QUOTE(jonuslee @ Nov 25 2017, 03:04 PM)
Just call TM 100 asking std20 free voice call ended up saying the same thing with tmpoint that my account not eligible but my bro get the free std20. What I suspect is that tm will track whether u are using the phone to make call during RM179 promotion price.This mean during RM179 which has no free call but u did make some call , then maybe u will get the free std20 with RM10 upgrade.this is just my thoughts because I did not use at all but my bro sometine got use landline to call.
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i never use as well, since 30Mbps to thanks you surpise 50Mbps... my dect phone is inside box all the while
for this RM10 add on upgrade, they give me STD20 600mins free call smile.gif
vez
post Nov 25 2017, 04:59 PM

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QUOTE(jonuslee @ Nov 25 2017, 04:33 PM)
Wow .You are lucky.not sure how they select those who is eligible for the free call. maybe by area.?some area have and some area don't have?Very inconsistent TM treating their customer.
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thats TM, giving different treatments to their customer

free call also not gonna use it haha, nowadays a lot telco plan have unlimited calls biggrin.gif
vez
post Nov 26 2017, 06:30 PM

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they call me to confirm my address for RM10 upgrade installation... but didnt manage to reach me lol
vez
post Nov 27 2017, 07:50 PM

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QUOTE(OKLY @ Nov 27 2017, 06:45 PM)
I wonder if there’s anything to do with they have to actually convert us to 100mbps plan first? If it’s 50mbps isn’t it we will still get 50mbps when the technician comes over?
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the TM sms stated tomorrow 28 Nov 2017 will come my house install the upgrade (i think is my orange router not support), any time from 12:31pm to 7:30pm, stated the installer name and phone number

quite speechless with TM contractor sometime, call him no reply, sms and whatsapp seen also dont want reply... how the hell i have to waited him without doing thing from 12:31pm to 7:30pm.... really bangwall.gif bangwall.gif

i need to take leave also at least confirm he will come lol, when i first install UniFi 3 years back, the TM contractor told me 9am morning, when he actually reach my house, IT IS 2pm already.... bangwall.gif

This post has been edited by vez: Nov 27 2017, 07:50 PM
vez
post Nov 27 2017, 08:39 PM

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QUOTE(soonwai @ Nov 27 2017, 08:37 PM)
Half an hour ago, I got notified of an IP address change by my router
user posted image
In other words, my PPPoE got disconnected and reconnected. Straight away go check my Speedtest. It seems like they're doing something.

Speedtest now shows 100/50mbps.
Ticket status are unchanged, the Modify Order ticket still at PONR and my package is still TQSurprise50.
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your case also waiting contractor to come to your house? hmm.gif
vez
post Nov 28 2017, 10:51 AM

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user posted image
upgraded to 100Mbps
vez
post Nov 28 2017, 11:35 AM

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QUOTE(jonuslee @ Nov 28 2017, 11:00 AM)
Running at 5Ghz or 2.4Ghz wifi?
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wifi, forgot connected to which band lol, have to go home check tonight sweat.gif

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