My D link AC1200 router (the cylindrical one) has orange on the earth icon, and the alcatel modem only has LAN with the light on. "Auth" and "line" are both not lit.


Internet is down and the phone doesn't work.

When I go to router settings, and click repair, it asked me to set up my internet connect. Have to put in ip address ranges for PPPoE that I don't have (instruction asked to contact service provider).

After proceeding with the setup, now I can't even access router settings.


I am guessing instead of a service disruption, my router or modem actually reset itself last night?

Reported to TM. Now long weekend no unifi. Hoping to figure it out if anyone here experienced this before.

Thanks both! That makes sense. Think it was raining heavily last night and the pole right behind my house is rather messy, I can't recall if they installed my cable to that pole or another pole that's far away. So that seems to likely be the problem.

Hopefully i didn't mess up the router settings by accident.

I read on one of the super old troubleshooting guide here that the orange earth light means the modem or router reset itself. Hence wanted to be sure.

Guess all I can do now is wait for the call from the technician.

I see. Thanks for the explanation! Sucks to not be able to game or stream video for the next few days.

But I'm guessing if it's cable issue, tm would be covering the cost of repairs so I don't need to pay the rm53 visitation fee?

Not networko related, but Unifi related. I just got a call from Unifi after what stupid reward for being a Unifi customer, 6 months worth of free health insurance. After 6 months coverage ended.

Is there such a thing? I can't find any info on it anywhere

Called TM, yes there's such a thing as insurance. It's same as banks working with insurance companies and selling customer data to the insurance companies. Basically they sell your data to insurance companies so they can call you. Was a legit number.

HOw to know if auto pay is activated ya?

The new unifi website so lousy, i can't find a way to check. Still got option to "sign up for auto pay". at the same time got "modify autopay details".

Thanks!

I received sms about what order being fulfilled but nothing on auto pay registration. Meh, guess I will wait until I get a similar sms on epayment

My autopay billing started already. So early charged me for it. But the price still original price, no RM2 reduction. Is that RM2 reflected at the end of the month on my statement instead of the bill itself?