Congrats on new thread V32...
Just add this topic in my tracking record.

Well... I believe you need to pay first to avoid any issue raised by TM, later they should give you rebate on next bill (better confirm with them if uncertain).
This happened in my previous case, they charged me for the router replacement for RM400 (later confirm it is free) and I have to clear the balance, then they gave me rebate for next few bills.

Worldwide broadband speed league drawn up by Cable.co.uk:

Out of 189 countries, Malaysia is in #63.

How about other ASEAN countries?
- Singapore #1
- Thailand #29
- Vietnam #74
- Indonesia #75
- Brunei Darussalam #86
- Philippines #87
- Cambodia #98
- Myanmar #118
- Laos #124

Full worldwide league table can be found here.

yeah... small island, S'pore always have better infrastructure compare to us in here.
Looking at Thailand (nearly two times area size of M'sia), they have much faster internet speed than us!

Do we have to re-configure our Unifi profile / SSID after flash to new firmware?
I haven't done mine yet.

All right... thanks for sharing.

The new Bonanza package seems good deal, isn't all Unifi package MUST subscribe HyppTV package?

My parent's unifi contract ended recently (Advanced 30Mbps with Ruby for RM189) , anyone know new package offer in this month? Thank you...

We went to TM Point in end of last year to sign-up new contract with Advanced 30Mbps (RM139) in but was told that only valid for new sign-up and not for existing customer.
Their HQ gave instruction that existing customer are not allow to terminate and sign-up this plan.
Also, they mentioned we cannot upgrade to 50Mbps/100Mbps due to infrastructure limitation on high-rise building, 30Mbps is the maximum speed can get.

TM Point said this is not allow ==> they will check based with the house address, using my bro/sis name for new line is not possible.

Yup... probably extra paper-work need to be done?
This offer Advance 30Mbps (RM139) already ended on 31/12/2017.
Now have to wait to see any new deal offer by TM.

Why need to be angry?
If they say not possible... so be it.
I only available on weekend... the only TM Point I can go is in Quill City Mall.
My intention is want to know is there any new plan offer from TM in this month, since my mum prefer to watch TV with hypptv.

FYI only, our JMC already announced TIME in the mid pulling fibre cable to the building (should be ready by end of this month), this definitely best choice if TM cannot offer better deal.
For hypptv? Just need to get Njoi decoder for my mum if we move to TIME.

Yes I agree that is BS... my friend able to get this deal two weeks ago in the same place I went.
I already filed complaint for the unfair plan, will proceed to raise with MCMC if they failed to fulfill our need.
Else... terminate Unifi/HyppTV and take TIME + Njoi instead.

Interesting... which TM Point you went?

Indeed... this is unfair for our existing customer with this amount.
One of the agent I know told me that TM not allow existing customer to re-apply new line, have to get different name.
Once my contract ended will use my spouse name to apply it.

Thanks for sharing...

Yup... especially for high-rise building.

Totally disappoint with TM today... today my parent's HyppTV package changed from Ruby Pack to Jumbo Lite, which we aren't aware.
Apparently TM Live chat and TM Phone support said this change was part of the RYE 2017.

Complaint have been raised to demand give back Ruby Pack but was told have to wait for 14 days after their investigation, this is very bad.
Really SUI kena shoot from parent on 3rd day CNY about this...
Now my parent have to stick with Jumbo Pack for next couple days...

This post has been edited by soyusa: Feb 18 2018, 12:37 PM

TOTALLY AGREE with you, I personally had few bad experience with them.
Took less than couple seconds to make the change (Ruby to Jumbo Lite) in their system, but this only can be solved after their investigation that may took up to 14 days.
Demand they to fix the restore back to Ruby pack and then do their investigation later, all their answer were:
- this cannot that cannot
- someone will call you later
- complaint team will take 14 days to investigate,
- blah blah blah...

All about the art of TAICHI / bring you ride merry-go-round, which eventually mean NO Solution for now.

Cannot do anything for now (except raise to MCMC), hoping my parent are okay with Jumbo Lite for next couple days.

Agree with you... whatever they mentioned over chat/phone call, I only believe HALF of it.
They keep telling me this change was due to RYE-2017 (confirmed with chat + phone call), they only able revert back to me after their investigation.
My expectation should keep existing Ruby + provide Jumbo Lite for free, not cancel Ruby replace with Jumbo Lite, that handling person must be BLUR kaw kaw (could be his/her brain still in holiday mood)?

I already been given the case number for this problem, I'll bring this up to MCMC on following day if there isn't any update on Monday.

Already follow-up with chat, still no update as they are "STILL INVESTIGATE".
Didn't you bring it up to MCMC?

TaiChi quite common when comes to work in here (my own experience lah)...
The only to get things move on is involve MCMC, then the outcome would be improved some (not 100% but better than nothing).
If this happened in SG, gone case that ISP.

Normal lah... for me would be the router after my contract ended, technician said free with no contract!
When come to month end in bill statement charged me for rm400 for router replacement.
Filed a complaint, was told need to PAY it first and then wait for their outcome on investigation (nearly two weeks), then put the money I paid as "Advanced Payment" so that they will auto-deducted for next two months plus.

I had problem with network connection dropped previously.
The technician came over my place swap a used router previously (silver box) but problem not solved, so he gave me a new router.
I asked is this need to pay or tie to contract, he told me it's FREE and no contract.
Since he said so why not I take it... right?
Anyway, this problem happened a year plus ago and I got free router with no contract.

Yes I'm aware of that either get one year contract or pay for rm400, but technician told me free and no contract mah, so I take it.
Nope... issue with Jumbo Lite is for my parent's home, while mine is for my own house.
**Jumbo lite issue not solve, waiting update from MCMC now.

Finally... TM gave back Ruby pack to us in yesterday late night, now my parent are happy and I'm glad all solved!

Beside that, I managed to change my parent's Unifi package (Adavanced 30Mbps + Ruby) from RM189 per-month to RM139 per-month (price exclude GST)!
I'm surprise the Chat Agent told me no contract for this new plan, will need to double check later.


How I changed from RM189 to RM139 (Advanced 30Mbps with Ruby Pack)?
- Go to nearest TM Point and request for this new Advanced 30Mbps (RM139)
- TM staff will tell you that this only for new subscriber and we (existing customer cannot apply)
- Insist need this new plan, they will need you to fill-up "Borang Aduan" and pass to their branch manager to approve this change.
- Need to stated reason why need this new plan, TM staff suggested me include threaten will terminate contract, unfair for existing customer, etc.
- They will print a copy and give to you, then pass to their branch manager to get approval (they said this is part of the process)
- Wait for their feedback on next few days (around 3 - 7 business day) and all good