For me I guess I'm just out of luck. There is few forumer also complain about c5.

For my case my c5 is not stable after few minutes usage, flashed latest firmware, hard reset etc no solution, suspect SoC chip on pppoe got issue. My contract also ended so I don't wish to pay nor extend contract.

Then I test c5 act as access point there is no issue, then I ended up use c5 as access point.

the modem I'm using is from TM Grey color, Alcatel one.

Nope, I'm using FTTH. My modem was put at living room, the picture I shown is I'm using DELL Sonicwall Firewall TZ105 (http://www.sonicguard.com/TZ105.asp) as router, then use C5 as AP.

just came back from TM Point Quill City Mall and did the RM10 upgrade...
my initial plan was 30Mbps/rm179 ==> 50Mbps(Thank You Surprise) ==> add RM10 to 100Mbps at 8pm just now, by 9.30pm, I already got the upgrade when i reached home.
24 months contract refreshed and existing equipment will hv 1 yr warranty from today.  hv to call them to change equipment if existing equipment not compatible. 
speedtest tested so far can only get 85Mbps on average for DL and 35Mbps for UL all on wifi mode

what happens at end of 24 months?

will it keep going at rm189 or (accordingly to what someone said earlier, i think...) u pay whatever 100mbps is priced then?

Tot can use the plastic to cover b4 it get too dirty, lol… will affect the speed?

Yes, still 50Mbps but the guy did inform me I will face slight slowness today while they upgrade tomorrow, somehow it is still max 54Mbps now.
Well, just like when I got my free upgrade from 30Mbps to 50Mbps.
However, I still like to see fast speed.

Finally my installation is done. (After Monday's installation snafu.)

The TM contractors came today at 1pm, passed me the new Huawei HG8240H BTU and the TPLink C1200 and had me sign the service order form. Didn't even come into the house, just asked me if I'm OK to plug everything in myself. Sure, no problem. The BTU was already configured and working when they first came on Monday.

Didn't take the old router nor the old black BTU. Actually I already had the old BTU replaced with a new one last week on a different technical report not related to the RM10 upgrade. So now I have 2 brand new Huawei HG8240s. 

Rightfully yes.

Yours is upgrade to which speed? Mine 50 to 100, no BTU was replaced but router is.

|PONR |Order already completed and installed, and waiting system to update COMPLETE in 24 hours.|

Normal, I think they're getting ready for the upgrade. It'll stay as PONR until your upgrade is complete. Your internet should go back up after awhile. Is TM coming for installation? Equipment change?

https://forum.lowyat.net/index.php?showtopi...post&p=87272167

Same old BTU as me. Yah, they'll give new btu and router. Yours is 50-100mbps right?

I'm not sure how is that calculated maybe you can share your bill here. I was told by CS that mine is RM 200 discount and since others are getting the RM 50 special discount, I better request the same else headache to dispute. soonwai's bill is incorrect I think without the special discount and will be fixed in next bill. He can confirm this again if I'm wrong.