if your neighbour got unifi but you don't, that could mean the ports on the DP in front of your house is already full.

if that's the case, then i wish you good luck because i was also in the same situation, i had to wait 3 months before a port was available for me to install unifi.

you can ask agent or reseller to search for you. there's a list of agents on the first page of the unifi lite thread. they can do a better job then the stupid TM system.

last time i was also in the same situation like you. the system cannot find my house & when i ask an agent to search for me, he said my area already port full.

that green box is the DP and does not installed to just one house. the DP is shared up to 6 houses if i am not mistaken.

sorry to disappoint you but tm is that stupid. just because the DP is in front of your house does not mean a port is reserved for you.

tm will assign ports on a first come first serve basis, even if the house is further away from the DP. as long as they can connect to the DP they will use up the ports there.

like i told you before, my situation was the same like you. the DP in my area is also near to my house but all the ports are taken up already. so when there was a free port, tm installer did not use the dp near to my house because it was already full but used another DP that is a bit further away to install my unifi

This post has been edited by wkn: Aug 30 2017, 11:06 AM

the system is saying there is no port available for your house. that's why you can't find your house in the system.

you can ask your agent to confirm this & if you are not satisfied with his answer, then go ask another agent about port availability.

where is your source? did you pull this info out of your ass or what?

you call 100 to upgrade your unifi lite or you go tm point to upgrade?

i call 100 & pretend i have the sms. then they tell me there is no such offer for me.

looks like tm know this trick already & pretending you have the sms won't work anymore.