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Unifi Official TM UniFi High Speed Broadband Thread V32, Enjoy Your Speed Upgrade

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jusbella
post Aug 10 2017, 04:48 PM

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QUOTE(ricko99 @ Aug 10 2017, 03:59 PM)
Finally tm upgraded my 30mbps to 50mbps. Bandar Menjalara, Kepong. But both my PC and brother's pc which are connected to the router through homeplug can only reach about 38mbps. Previously, it always gave full speed when my connection was still 30mbps. Also, my phone when connected to wifi only gives out about 25mbps

My current router is this:
TP-LINK 300M Wireless N Router
Model No. TL-WR841HP

Any idea to which router I should change to? Probably between RM100 to RM200
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U should change to Asus RT-AC68U
jusbella
post Aug 14 2017, 10:07 PM

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QUOTE(visualfoley @ Aug 14 2017, 08:50 PM)
can anyone explain to me about the unifi current plan ? that comes with webe..
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For more info can check here: https://www.tm.com.my/unifi/Pages/tmsea-consumer.html

Click MOBILITY for webe, click ENTERTAINMENT for Hypptv.
jusbella
post Aug 15 2017, 01:40 PM

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QUOTE(lyc1982 @ Aug 15 2017, 01:27 PM)
since i just got upgraded from 30 to 50Mbps...how do i check whether i "miraculously" got unlimited voice package on the unifi occ account ?

i tried clicking on "modify bundle" but it directs me to tm website with an e-form to complete...last time i remember there were options to choose from on the unifi occ account site itself...
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Just wait for bill generated in PDF format.
jusbella
post Aug 15 2017, 10:57 PM

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QUOTE(light bulb @ Aug 15 2017, 10:32 PM)
Anyone from Kajang here? My internet line very unstable lately, keep putus all the time. I had to restart the modem several times a day vmad.gif
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Call tm ask them come check your fiber cable and port at their pole.
jusbella
post Aug 16 2017, 11:45 PM

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QUOTE(alexleow81 @ Aug 16 2017, 11:43 PM)
Y u no port available at my place??
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Your neighbor steal it already.
jusbella
post Aug 17 2017, 07:51 AM

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For me first I installed unifi, then second apply Maxis.

From the second when I apply Maxis I have request many times to Maxis to install second fibre cable. But end up they need liaise with TM, so TM detected I already have fibre cable so they tell Maxis no need to install second cable, then I keep argue with them so ended install 1 cable only with shared BTU.

They said the other port need reserve for other neighbor use.


QUOTE(kennydy1990 @ Aug 17 2017, 12:49 AM)
Because in my area, I saw some house having 2 cable from pole enter right into their house.  whistling.gif  I should have request for 2 btu. Now I ended up having maxis and unifi in 1 btu  cry.gif

Got a question, right now I have 2 ISP in 1 btu now, can I request for a split up? I'm asking this because my house has 3 phase power so using the powerline is meh... living in 3 storey house, unifi is on highest ground and maxis is lower ground, so I want a new btu on the lowest ground because I had unifi installed first and the technician place it on the highest ground. During the maxis installation, the technicians never ask me whether I want it split or having it join together in 1 btu, ended up it join. Called 1 cs through the phone and I feel unconvinced because she was rude or I never believe if she tell the truth, I just want to confirm here to see if its possible to request for btu split up.
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jusbella
post Aug 17 2017, 12:25 PM

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QUOTE(DecaPix @ Aug 17 2017, 11:20 AM)
sorry for asking this.
why do you need 2 ISP?

just kinda curious
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For me, Maxis for Astro IPTV + VOD

Unifi for my own streaming need.
jusbella
post Aug 19 2017, 09:30 PM

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QUOTE(JohnLai @ Aug 19 2017, 09:20 PM)
Errr......guys.....I thought TM already update their system about not providing new number and can re-use existing TM phone number instead of having two different phone numbers?

How come my order confirmation email suddenly shows new Residential Voice = 608xxxxxxx which is different than my current TM number?
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Call TM and ask.
jusbella
post Aug 22 2017, 10:02 PM

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QUOTE(westlife @ Aug 22 2017, 05:28 PM)
TP-link archer c5 is the best stock wifi router that TM supplies.
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For me I guess I'm just out of luck. There is few forumer also complain about c5.

For my case my c5 is not stable after few minutes usage, flashed latest firmware, hard reset etc no solution, suspect SoC chip on pppoe got issue. My contract also ended so I don't wish to pay nor extend contract.

Then I test c5 act as access point there is no issue, then I ended up use c5 as access point.


Attached thumbnail(s)
Attached Image
jusbella
post Aug 22 2017, 10:21 PM

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QUOTE(westlife @ Aug 22 2017, 10:19 PM)
for my totally no problem. two C5, one at my own house, one at my parent one.

both are running default firmware that comes with it. Never flash any firmware etc. Performance is consistent and super stable. no issues at all.

Firmware Version:
3.17.1 Build 20160317 Rel. 4317
Hardware Version:
ArcherC5 v2
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that the reason I said I'm out of luck.
jusbella
post Aug 22 2017, 11:04 PM

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QUOTE(gahkin @ Aug 22 2017, 11:01 PM)
what your modem using ?

i also fact this issue pppoe with auto turn red within 2-3min usaga when connecting with VDSL2-ZTE-H268E . I was flash to latest firmware no luck. try replace using back stock router dlink 850l is ok. I was send back to tplink for RMA process.. let's how this going yet. hmm.gif
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the modem I'm using is from TM Grey color, Alcatel one.
jusbella
post Aug 22 2017, 11:07 PM

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QUOTE(gahkin @ Aug 22 2017, 11:05 PM)
is ADSL2?
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Nope, I'm using FTTH. My modem was put at living room, the picture I shown is I'm using DELL Sonicwall Firewall TZ105 (http://www.sonicguard.com/TZ105.asp) as router, then use C5 as AP.
jusbella
post Aug 22 2017, 11:14 PM

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QUOTE(gahkin @ Aug 22 2017, 11:11 PM)
so wired. hmm.gif
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How to said weird?

My modem put at living room downstairs, the picture I shown is upstairs, working room, so from living room I pull 1 lan cable up till upstairs working room, den use Sonicwall firewall as router, den use C5 as wifi AP because Sonicwall don't have Wi-Fi.

Here my FTTH speedtest user posted image

This post has been edited by jusbella: Aug 22 2017, 11:14 PM
jusbella
post Aug 22 2017, 11:21 PM

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QUOTE(g104 @ Aug 22 2017, 11:20 PM)
jusbella What's your current firmware version? Did you flash US or MY version?
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As per official site: V2_161223, date at 23/12/16
jusbella
post Aug 22 2017, 11:24 PM

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QUOTE(g104 @ Aug 22 2017, 11:23 PM)
Yeah, same with mine. There's no issue.
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Its depend as I said, I'm one of the out of luck person to get bad SoC chip smile.gif
jusbella
post Aug 22 2017, 11:31 PM

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QUOTE(g104 @ Aug 22 2017, 11:29 PM)
Call TM & get a new replacement.
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Out of contract already. Replacement either pay TM or extend contract without payment.
jusbella
post Aug 27 2017, 02:20 PM

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QUOTE(askm @ Aug 27 2017, 01:32 PM)
Anybody experiencing to can't load the TM speedtest webpage?
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Use Internet Explorer.
jusbella
post Aug 27 2017, 04:38 PM

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QUOTE(ComposMentis @ Aug 27 2017, 04:03 PM)
Just chatted with them on live chat, and I asked them to send someone over to change the router as the one I was using (dir 615) is horrible performance wise, but they said I'd be charged RM53 if the problem is not on their side, wth?  vmad.gif  Those of you who've gotten the upgrade, did TM replace your routers for free?
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Nope, I'm from VIP20 user, they have grey color router same like modem, been upgraded to 50mbps and no new equipment given.

Get your own router instead get from TM.
jusbella
post Aug 27 2017, 06:45 PM

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QUOTE(XXX---XXX @ Aug 27 2017, 06:14 PM)
What is DSLAM? Does it support unifi 30mbps ? Actually my house quite near to TM main termination box, less than 20 feet.
cry.gif  cry.gif  cry.gif
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https://en.m.wikipedia.org/wiki/Digital_sub...ess_multiplexer

Basically it'll use dsl line instead ftth.
jusbella
post Aug 30 2017, 09:15 AM

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QUOTE(samlee860407 @ Aug 30 2017, 08:52 AM)
sigh. i just subscribe to unifi 1 week ago (finally it came to my place after so dem long!)

but then this morning wake up suddenly can't use. it's still working at midnight around 1am

now my modem AUTH and LINE don't have light. Even the phone can't use

usually this type is what problem ya?

*already call TM and say they will come next biz day which is monday d...... =.='
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Fiber cable issue, try check ur fiber cable from inside house till outside of ur house see got any putus or not.

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