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Unifi Official TM UniFi High Speed Broadband Thread V32, Enjoy Your Speed Upgrade

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LostAndFound
post Aug 21 2017, 09:28 AM

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Anyone who is on RM149 (free upgrade to 10MBps plan) managed to complain and get bill reduced to RM129? I think I recall reading this before here.
LostAndFound
post Aug 21 2017, 04:35 PM

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QUOTE(ClarenceT @ Aug 21 2017, 04:31 PM)
Go to TMPoint to remove the voice pack STD20 (RM20) and you will get RM129 (RM99+RM30).
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Thanks. That's awesome!
LostAndFound
post Sep 1 2017, 08:51 AM

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QUOTE(jusbella @ Sep 1 2017, 04:17 AM)
I didn't manage to flip and check label. Hope somebody here can give detail.

But there is one thing I can sure, the startup speed of this modem is faster than grey color Huawei / Alcatel modem.
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Uh... how often do you actually restart/turn off your modem? Mine is running 24 hours...
LostAndFound
post Sep 3 2017, 07:16 PM

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QUOTE(AlexisStarZ @ Sep 3 2017, 06:02 PM)
just wondering does TM will change the router for free?
already using Unifi since 2012 or 2013, can't remember correctly
right now still using old D Link router provided by them
saw few people post before that new router given by TM is TP Link router
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You can request, they will change for free if you renew another 2 year contract.

MAY be more worth it to reapply a new account (free all equipment + warranty + whatever promo they have nowadays). Depends what you're currently paying.
LostAndFound
post Oct 7 2017, 08:58 AM

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QUOTE(eternity4av @ Oct 7 2017, 08:40 AM)
sorry fellow seniors, may i know what is the correct platform to check my bills? notice that occ.unifi is gone.
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https://unifi.com.my/unifi-en/index.page
LostAndFound
post Oct 10 2017, 10:38 AM

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QUOTE(tarm @ Oct 10 2017, 10:20 AM)
Good morning, just installed unifi replacing maxis fiber at my home.

Just want to ask sifu2 here, how to access my NAS from outside? I did set up port forwarding on my router (using Asus rt-ac68u), but still cant access it. Last time when using Maxis they changed my ip from private to public IP, but when i called unifi hotline they said my ip already public one.

please advice  blush.gif
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Unifi should be all public IP. Not enough information from you to troubleshoot. You should test whether you can access your NAS internally first (is it on a fixed IP?) before trying from outside. Once it is accessible internally then you make sure the right port forwarding is happening, then make sure you're trying to access the right public IP.
LostAndFound
post Oct 10 2017, 10:50 AM

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QUOTE(tarm @ Oct 10 2017, 10:44 AM)
Thanks for your reply, and yup my nas already configured to internal fixed ip. Am using Synology DS-216j, which I register with its own DDNS service. I configure it to use port 8080, which is same one I set inside my router's port forwarding panel. Or should it be using different port?
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DDNS can take a while to update (try to ping the hostname and see if you get the right IP, from outside your network of course). Can access the synology internally on your LAN?

You can configure the synlogy to use any port, but your router's forward-to port must match, of course. Your router's external port depends what service you're running, if your client to access can use it.
LostAndFound
post Oct 20 2017, 04:44 PM

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QUOTE(soonwai @ Oct 20 2017, 12:53 PM)
TM now very efficient. Bill due Oct 19, morning of Oct 20 suspended. Lucky got WAN2. Paid at 1205, let's see how fast they reinstate.

1250 Amount due updated to RM0 line still suspended.
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I definitely late payment for a week before without suspension. Tighten already?
LostAndFound
post Oct 21 2017, 06:52 AM

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QUOTE(kebeckham7 @ Oct 20 2017, 11:42 PM)
When free I definitely gonna downgrade. If not allowed will do new application and cancel old line. Save 50 ringgit from current bill oo.....

Pity those who took 129.
LostAndFound
post Oct 31 2017, 04:50 PM

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QUOTE(viruz @ Oct 31 2017, 04:39 PM)
I have one question, my plan now is 100Mbps, and my parent house is 10Mbps. I wonder if I can plug my router and modem at my parent house and enjoy the same speed?
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The physical port also has it's setting. I don't think you can circumvent that way.
LostAndFound
post Nov 1 2017, 01:40 PM

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QUOTE(LeonTan @ Nov 1 2017, 01:35 PM)
for downgrade then need walk-in to TMpoint already

Yours consider as downgrade (value)
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Definitely I'll change. Not moving anytime soon, save money AND get faster speed is good.

What about free calls though?
LostAndFound
post Nov 2 2017, 12:06 AM

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Student 169 package doens't make sense. The 99 ringgit plan is the real deal though. INCLUDES voice call.....
LostAndFound
post Nov 3 2017, 10:43 AM

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QUOTE(reapermax @ Nov 3 2017, 10:39 AM)
I am in tm point, counter has told me if you are in 30mbps package, the only choice you have is to either upgrade to 50 or 100. Is not possible to terminate and reapply again.
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If you're in contract should be possible by paying penalty.

If out of contract they got no right to tell you cannot terminate. If they don't let same person apply again for Bonanza then just apply for a new line (on top of your existing one) and once that's installed you can terminate old line....
LostAndFound
post Nov 3 2017, 12:58 PM

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QUOTE(MX510 @ Nov 3 2017, 12:46 PM)
Any idea how to switch to TIME i think i overpaid TM using this 100 Mbps at super pricing wanna jimat kos monthly saving
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First you have to stay in a condo not landed....
LostAndFound
post Nov 3 2017, 01:15 PM

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QUOTE(euphoriaa @ Nov 3 2017, 01:10 PM)
Just got the free upgrade from 50 Mbps to 100 Mbps !  rclxm9.gif

But I cant seem to get anywhere close to 100Mbps, only got around 50DL and 50UL only using my desktop (wireless adapter). My Iphone seems to be able to get the speed (90DL/ 50UL).

Is it related to my wireless adapter? or any settings that i might have missed out?  hmm.gif
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Yeah most likely is your wireless adapter. For desktop you should just use LAN cable, more reliable and no such problem with limited speed. Wireless N-adapters aren't cheap.
LostAndFound
post Nov 7 2017, 10:31 AM

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Anyone tried apply new for RM139? What's the promo? Got free one month?
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post Nov 7 2017, 03:21 PM

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QUOTE(LickGuy @ Nov 7 2017, 03:13 PM)
so in short,
if upgrade/change vip10 (rm149) to bonaza 30mbps (rm139) even after contract ended donkey year ago will still bind to 24 months contract again la?

any agent here can do "seamless" upgrade, i want new equipment, and probably freebies if you are offering... and least down time, hahaha, if got pm me, thanks.
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I'd be interested in this too. Contract is fine, no way you're going to change without extending contract anyway (especially if you want new equipment).
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post Nov 8 2017, 03:24 AM

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QUOTE(doremon @ Nov 7 2017, 09:21 PM)
I tried it just now. Cannot downgrade to 30mbps. Only 10mbps. After a few month then only can up to 30mbps. Not sure why. TM system operates that way
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'Only a few months' means must wait till after bonanza promo? Was this at a TMPoint? Seems like a scam to not be able to downgrade, assuming you're not in contract.

LostAndFound
post Nov 9 2017, 08:20 PM

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Visited TMPoint today, was told I would have to cancel my (out of contract) 10/10 line to apply for the RM139 30/10 promo, but I wanted to apply first and only cancel when the line is installed.

At first they said can, but then on checking my address said no more ports for this address. Looks like no upgrade for me. Will check a different TMPoint and see how.
LostAndFound
post Nov 9 2017, 08:30 PM

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QUOTE(sHawTY @ Nov 9 2017, 08:23 PM)
Buddy. The port is in your area, not at TMPoint
If they said no ports, that means there's no more extra ports available

Going to another TMPoint is not gonna change anything
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They specifically said this is a address limit within TM system, not an area port limit (and my area lots of old people, don't think that many unifi customers, I also don't experience night congestion like I do in my parents area with a younger demographic). The CS showed me on his screen that it showed my address only support one account.

The TMPoint recommendation was to go to a 'TMPoint Center' which they claim is able to authorize more ports for my address.

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