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Unifi Official TM UniFi High Speed Broadband Thread V32, Enjoy Your Speed Upgrade

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KKW
post Aug 9 2017, 09:02 PM

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Sifu, I just wondering any of you guys still have the RM20 special discount was offered to us last time.

I was looking at the bill today and just notice there is no more RM20 discount on my bill anymore

This post has been edited by KKW: Aug 9 2017, 09:02 PM
KKW
post Aug 9 2017, 09:47 PM

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QUOTE(fruitie @ Aug 9 2017, 09:14 PM)
Yes and now it is RM 70 for me after free upgrade to 50Mbps. They use RM 249 Advance 50 pricing as basis.
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Oh I think I overlook the discount stated on recurring charges statement blush.gif

Thanks anyway.

My upgrade from 50mbps to 100mbps still pending bangwall.gif
KKW
post Aug 14 2017, 09:26 PM

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QUOTE(fruitie @ Aug 9 2017, 09:51 PM)
laugh.gif No worries la, they will not retract back. tongue.gif
Do like others, make a complaint to MCMC. tongue.gif
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I just called 100 asked them nicely for urgent activation. See how it goes biggrin.gif
KKW
post Aug 22 2017, 03:08 PM

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QUOTE(Icehart @ Aug 22 2017, 01:08 PM)
Technician will come to your house and change the whole equipment set. The irony is in my home they change to the same model as before for the BTU. Router got upgrade la but end up didn't use.  biggrin.gif
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What router did they give you? Tplink Archer C5?
KKW
post Aug 23 2017, 09:19 PM

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QUOTE(Icehart @ Aug 22 2017, 04:21 PM)
No. Dlink Ac1200
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Oh I see. Thanks

QUOTE(westlife @ Aug 22 2017, 05:28 PM)
TP-link archer c5 is the best stock wifi router that TM supplies.
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Yeah, I request them to change to 850L when they upgrade my package to 50mbps

QUOTE(JakeGFX @ Aug 23 2017, 03:47 PM)
Technician just came and upgraded. Took 15 minutes.

I think the result could be over 100mbps but the house wiring is CAT5 only so there's probably a few mbps left that couldn't be squeezed out but if there is any upgrade in the future I have to renovate xD

user posted image

rclxm9.gif  rclxm9.gif  rclxm9.gif

EDIT: Just found out. Before that I was paying RM229 for 50mbps. Now it's RM229 for 100mbps.
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Did they change your router?
KKW
post Aug 23 2017, 10:45 PM

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QUOTE(zhihao4456 @ Aug 23 2017, 10:08 PM)
is the DLink DIR-850L have stable ping for gaming? I only know the coverage not so good  sweat.gif
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Haha. I'm using my own router Asus RT-AC68U but I was trying to configure that dlink router as repeater but seem no luck doing that sad.gif

QUOTE(JakeGFX @ Aug 23 2017, 10:22 PM)
Yea. I had the old TL-WR1043ND (300 mbps).
I changed it from the original DLink they supplied a few years ago.

Today they came and replaced that with, what I believe is the new TP-Link TL-WR1043ND (450mbps)
It has like a huge TM sticker on top of the router.
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Is it Archer C5? biggrin.gif
KKW
post Nov 7 2017, 08:37 PM

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Finally I get my 100mbps upgrade today after so long wait

user posted image

Btw, I wonder why in my unifi account still showing UniFi Advance Plus 50Mbps hmm.gif

This post has been edited by KKW: Nov 7 2017, 08:39 PM
KKW
post Nov 7 2017, 08:38 PM

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Sorry, press wrongly.

This post has been edited by KKW: Nov 7 2017, 08:39 PM
KKW
post Nov 7 2017, 08:48 PM

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QUOTE(emy_xvidia @ Nov 7 2017, 08:46 PM)
They’ll update it.
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Usually when they will update it?
KKW
post Nov 7 2017, 08:58 PM

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QUOTE(emy_xvidia @ Nov 7 2017, 08:50 PM)
A day or two bro.
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Oh I see. Okay bro thanks.
KKW
post Nov 19 2017, 01:31 PM

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QUOTE(fruitie @ Nov 19 2017, 01:25 PM)
Finally someone picked up my call after 20 minutes. Got my package upgraded and it says 7 working days to effect, not sure if my modem supports this upgrade else technician has to come and change my equipment. Let's see.

100Mbps + free calls + Jumbo + Ruby HyppTV package = RM 189 before GST.
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RM189? bangwall.gif

Kinda feel unfair to those who currently paying RM239 for 100Mbps package mad.gif
KKW
post Nov 19 2017, 07:55 PM

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QUOTE(AVFAN @ Nov 19 2017, 01:53 PM)
rm239 is the current std price.

that's what i will pay if i go 50->100 since not eligible for rm10 thingy.
and yes, there r cos. incl banks fd, bank credit cards that are fond of taking this approach:

do not reward loyal and high value premium customers; s' n f' em"! tongue.gif
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Yeah. Quite true about this. They don't value their loyal customer

QUOTE(fruitie @ Nov 19 2017, 02:03 PM)
Yes, it's kinda unfair to existing 100Mbps users. Well, at least you are paying RM 239, imagine those paying RM 3xx? sweat.gif
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Yeah. I can't imagine those who are still paying RM3xx..

Maybe tomorrow I try give a call to them, see what will say about it
KKW
post Dec 6 2017, 01:08 PM

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QUOTE(Icehart @ Dec 6 2017, 11:43 AM)
I learned from fruitie one.
Mine is 100Mbps Rm 249 > Rm 189
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You mean they give you discount on current package?

KKW
post Dec 19 2017, 06:38 PM

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QUOTE(kebeckham7 @ Dec 19 2017, 10:59 AM)
guest what, after reporting to mcmc, TM contact me and offered HYPPTV Jumbo Pack for free. if I agreed meaning they will closed the cased right?
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Are you asking them to reduce your 100Mbps package price to RM189? If yea, they offer me the same thing.

I found Jumbo pack are useless for me as I didn't use my Hypptv sad.gif
KKW
post Dec 20 2017, 01:24 AM

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QUOTE(christina1 @ Dec 19 2017, 08:11 PM)
How much u were paying before they offered you RM 189 for 100Mbps ?
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Currently I'm paying RM239 excluding GST
KKW
post Dec 20 2017, 08:22 AM

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QUOTE(syncomp @ Dec 20 2017, 12:29 AM)
wait... how much do you guys pay? Can reduce the price for 100 Mbps?
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Currently paying RM239. Was trying my luck by reporting to mcmc only
KKW
post Dec 22 2017, 08:12 AM

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QUOTE(VeeJay @ Dec 21 2017, 11:44 PM)
Juts to share folks, after my "thankyou surprise" upgrade to 100Mbps, I was paying rm240.

I start opening a report via live chat. Opened a report.
Their reply was to walk in to TMpoint and meet the sales rep/manager

Walked in to TMpoint and filed in official report (hand written) indicating unfair payment treatment to long standing customer, especially with current promotion.
Within 24 hours received call and sms my payment reduced to rm189+gst
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Wow. Can I know which tm point you went?
KKW
post Dec 23 2017, 10:49 AM

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QUOTE(VeeJay @ Dec 22 2017, 11:55 PM)
Taipan, Subang Jaya...I think its immaterial, just mention that many recent signups has rm189, and many had complaint to TM and MCMC, prior to getting the desired price. Make sure its formal written complaint from you. They will give you a form to fill up
Hmmm...just short of getting the address!... thumbup.gif pun intended
If only the picture was alittle bigger!  cry.gif

Merry Christmas and Happy holidays folks
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Oh okay. Thanks for the information.

I had make complaint to tm and mcmc already. Hopefully can get the discount since I could save up to RM600 a year
KKW
post Dec 26 2017, 11:41 AM

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QUOTE(akping_1 @ Dec 26 2017, 11:03 AM)
For those who pay higher than RM189 for 50Mbps and 100Mbps and which to lodge complain to TM and MCMC better act fast, as told by the person who handles my case, they package only available to process until this week only.
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How much do you pay? I still waiting TM get back to me
KKW
post Dec 26 2017, 12:50 PM

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QUOTE(akping_1 @ Dec 26 2017, 11:45 AM)
RM219 for 50Mbps, Sport Pack + 600min Call and out of contract.
after lodge report to MCMC, now they offer RM189 100Mbps + Jumbo & RUby + 600 Min for 2 years
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Lol. So good. They offer me jumbo pack only which I declined.

Can I know the officer name who handle your case?

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