That means it's not activated yet. My sister waited them for more than 3 months to activate after white box installed in front of her house.
TM will call to inform you when it's ready else you can check the coverage yourself from time to time.

Yes. They took more than one year to lie cable underground... And then another three months to activate. My friend in Klang is also facing the same issue, every day look at the white box but nothing is activated since May.. Three months and still counting. Tonnes of agents collecting applications but TM hasn't activated yet.

Right now I got two different unifi accounts for my House A and House B.

1) House B previously had streamyx (Unipack 4Mbps RM88, streamyx account under my name, homeline account under my dad name).
2) I registered for 30-->50Mbps upgrade before 28 Feb for House B, too bad fiber ain't ready yet, thus my unifi installation started on August.
3) Installer and new agents said there will be no free upgrade for my package, so I refused the installation. Then TM wanna charge me RM200 for unifi termination  .
4) No choice but to agree for installation to proceed. 
5) -.- Apparently the agent f*cked up, agent selected 'homeline' termination instead of porting the number to unifi VOBB. I went to TM and they said I can't get the homeline number back. My mum scolded me kaw kaw. Then my dad also bombed me kaw-kaw. 

.....So...... you understand my frustration now ? My original homeline number was gone, I can't get free speed upgrade and I am paying RM190(GST inclusive) instead of my previous RM93.30(GST inclusive) Streamyx 4Mbps.

Sorry, I don't know which part of Klang but he did show me the white box.
Hopefully. Next to my sister's taman got one year plus earlier than hers, so really depends on TM.

Exactly what you said on different account owners!

I lodged report with MCMC......but MCMC said, TM somehow have my dad termination approval.  :confused:  I suspect somebody inside TM must had faked my dad signature or approval.
Because of this, my report is considered as invalid. 

Oh, it's not hang yet? Then it needs more time.

>.< TMPoint said they can't find it when I went there last time. Since MCMC said there is no case, what can I do?   No choice but to let it go.

Good luck in waiting. At least, it's coming but knowing how they work, you really need to be patient.

Try 43 people for my mum and 66 people for my dad.....

My phone bill........by the way....what is the call rate for RM179 package again?   
Cause both were using the new phoneline to inform their contacts.

TM is good at giving false hope 
people are willing to pay for you shit & you dont give a rats arse about it 

Haha i did it yesterday

Unifi bonanza is still available.
Try call 100 and confirm with them.

do live chat using Internet Explorer 11
that the only browser working for me in order to live chat with them
chrome, firefox and edge all showing the issue as you mention

I used to call Unifi Customer Service 03-22411290 thru handphone

yes, go TM point is better
as lots of member complaint that they heard different story from the staff at TM point and live chat

Maybe night time not much cs working.

the system in unifi.com.my is not so updated. My unifi last time only able to check coverage in the website 3 months after I installed the unifi. I applied with agent as soon as TM contractor finished setup the box outside my home. LOL. So if agent said can apply means you in coverage already ! They have the most recent updated coverage list.

Actually u can call 100 using mobile also... It works for me on maxis... Unsure other telco la.

fkinmeng

Finally it's my turn, just got my UniFi ID for 30Mbps Bonanza Campaign through email.