Guys, TM called me to exchange my TM router so they can upgrade my 50Mbps to 100Mbps. They insist that they come and  change that router 1st before they change my speed to 100Mbps. it is quite frustrated as i know my Nightgear router can handle 100Mbps

What is the make/model of the TM's 100mbps router?

Like to know whether it is system wide issue or just my line.

Last week, I had slow speed for 1.x day. Later, checked the speed, normalised to 32 Mbps.

Today, slow speed again. Cannot even do the speed test.

Slow on PC and also on TV box.

Just me or many others as well ?

If just me, then I will  call TM.

Thanks.

According to the online chat PIC they will also charge RM53 for technician visit as I request to change to a router that supports 50mbps.
They just changed the router for me yesterday, hopefully they wont charge me as well.

After installer come to change router...
usually how long new package will activate?
50-100 (free upgrade)
Thought after change router new speed kick in 😟
My installer said it take 24 hour to activate...

i think they dont even care...

i just send complain and CCed MCMC.. still they replying me with official taichi reply... i replied them with attached of the sms screenshot..