UniFi support & techs actually quite good. Fast and efficient.
Last Friday night my neighbours UniFi down. Modem no Link so I called 100 and made a report.
Saturday, it was up. TM called to see if still got problem so neighbour said all OK. Report closed. Later at night same problem came back.
Sunday morning was OK and then problem again at night so made a another report.
Monday, TM technician came in the afternoon to check the external cable to the ports at the tiang. Not sure what he did but after that problem solved. Neighbour happy and baked me a chocolate cake on Wednesday.
Unifi Official TM UniFi High Speed Broadband Thread V32, Enjoy Your Speed Upgrade