Hi all. So I got the free upgrade from 30mbps to 50mbps in October last year. Through out that month I've been speed testing quite regularly, but the speed never even reach 50mbps. The highest it got was around 40mbps, but this too is a rare occurrence. I thought I give it time for it to 'stabilise' or whatever. Now. more than 4 month later, still the same. Btw, I tried all sort of way, using their router, using my router, lan, wifi, reset port, praying... etc. Nothing worked.

So contacted TM's live chat, they said if I want them to send the technician to check it out, it will be RM53 flat rate for the visitation fee, only if they decided the fault is mine. Fair enough I thought. Then on top of that, they presented me with 2 option: 1) replace the equipment for free but renew contract period 2) I paid for equipment myself, and I don't have to renew the contract.

The way I see it, this is them basically telling me to 'f*** off, I don't care about you' right? Both option they presented to me seem like win-win for only TM. Or am I seeing this wrong? What you guys view on this. Interested to know different viewpoint. Thank you