PLEASE READ BEFORE YOU PROCEED

10 Things You Should Know About UniFi

1. This service is a 24-month contract and a termination fee of the total cost of the remaining months on your contract is chargeable for termination of service within the contract period.

2. If your premises reside in high rise building served via copper, you must terminate your existing Streamyx service (if any).

3. Minimal drilling is required for fibre installation to the premise. You will be responsible for providing TV and 4-socket extension cord to complete the installation. No installation appointment will be made for premises under renovation.

4. All triple play services (internet, voice and TV) must be activated during service installation. Partial service activation is not allowed.

5. UniFi is a wired broadband service. Wireless connectivity is an option and is subject to interference and obstructions factor.

6. UniFi account owner or authorised contact person must be available during the service installation. For high rise premises, owners are required to make arrangement with Building Management Office for installation permission, internal cabling and access to telecommunication room.

7. Installation fee includes external cable entrance up to the internal wiring with maximum of 15 metres for fiber cable, 15 meters for Ethernet/phone cables and 30 metres for casing (raceway). Additional charges will be applied for cable more than 15 metres and 30 metres casing (raceway) and charges will be included in your UniFi bill. See video below for optional installation charges.

8. For other non-standard installation e.g. wiring above ceiling, underground and conceal wiring, you may appoint your own contractor or deal directly with TM appointed contractor. Payment will be made directly to the contractor.

9. Please provide correct and valid Billing Address / Postal Address. Please provide valid and preferred e-mail address, or phone number as bill will be sent via e-mail or SMS. Bill is accessible at Unifi website and you need to login: https://unifi.com.my/unifi-en/index.page. Register for e-bill here: https://unifi.com.my/e-bill/index.html

10. All UniFi equipment provided by TM is subject to 12 months warranty period.

IMPORTANT NOTES (MUST READ)

Internal Wiring
Minimal drilling is required for fibre installation to the premise to allow fibre cable entrance into the house. Internal concealed wiring will not be carried out by TM. However, customers can arrange their own or choose from TM’s authorised list of contractors at their own expense. TM shall propose the recommended list of contractor for the concealed wiring (wall or ceiling). As this is beyond the job scope of RNO, customer will deal and make payment directly to the contractor. Operationally, reappointment is to be arranged when the conceal wiring is completed. Customer is required to inform TM for installation appointment.

Premise currently under renovation
During installation day, TM will not proceed if the customer premise is under renovation unless insist by customer, TM will charge customer accordingly if request for other appointment time. Customers who are having their home renovated are advised to inform TM prior setting service installation appointment. TM shall not be responsible for any damages resulted from construction and renovation done by customer through third party during or after the installation.

Customer Unreachable and Change of Appointment
Premise inaccessibility or deferment of installation appointment upon the installation team’s arrival at a customer’s premise will be subject to a charge of RM100. Re-appointment will be subject to time slot availability.

High-Rise VDSL & FTTH
For high-rise (condos, apartment, office building) ,TM would require to access the MDF/SDF room to physically activate the port which normally locked by the Building Management/Maintenance. Therefore, customers are required to communicate and make arrangement with your Building Management/Maintenance Office to ensure someone is available to grant the access to TM UniFi Installer to MDF/SDF room during the installation time. Without the access to MDF/SDF room, installation cannot be performed and TM has to revisit which will incur unnecessary cost to customer.
In the case of copper wired building that uses VDSL2 technology, successful delivery of UniFi services is subject to technical testing. TM has the right to cancel the order should the building copper wire is deemed as not passing the technical test or not ready to deliver the service.


Installation Guide


Optional Installation Charges


From making an appointment to the signing-off of the Service Acceptance Form, here is a complete step-by-step process of how we bring UniFi into your home or office:

Step 1: Appointment

Appointment is made at the point of registration. You may choose your preferred date and time for UniFi installation but please note that installation for FTTx (Fibre to the Home or Office) is expected to take between 4-8 hours, and for VDSL2, 2-3 hours.

24 hours prior to the agreed installation date and time, the TM UniFi Centre will call you for a final confirmation. Our UniFi technician will also call you just before he goes to the agreed address of installation.

Step 2: Site Assessment

Upon arrival at your home or office, our technician will brief you on the step-by-step process of the entire installation. This includes:

(i) Site assessessment (outdoor and indoor)
(ii) Cable entrance (drilling point for FTTx)
(iii) Equipment termination point
(iv) Route of wiring

In the case of FTTx installation, our technician will determine the location of the Fibre Distribution Point (FDP), whether it is located on an overhead pole, or underground. If the underground fibre access is blocked due to any home or office renovation, it may require a longer installation period than for overhead fibre access installation.

For VDSL2, site assessment is much quicker since our technician need only access the building’s MDF room and perform the necessary cabling there.
Note: VDSL2 - your existing Streamyx or Business Broadband access will be disabled during this exercise.

Step 3: Installation

It's time to complete the installation process. As part of this process, some minimal drilling may be required. After laying the cables we will determine which modem is suitable for your home. Indoor installation requires more time as our technician needs to lay the internal fibre optic cable. Cables of sufficient length will be provided. However, in cases where additional cable lengths are required, some minimal charges will be incurred. To prevent unsightly wiring, wires and cables will be housed in proper casings.

However, if you wish it to be a drill-free installation, and if the fibre optic cables are required to be pulled through your home or office ceiling, we have a panel of contractors that you can work with, the costs of which will be borne by you.

VDSL2 does not require drilling since UniFi connection will come from the existing phone jack in your home or office. For this premise type, indoor installation requires minimal setup time.

Step 4: Equipment Setup

After laying all the cables, it’s time to connect the equipment. Our technician will first set up the BTU followed by Premise Gateway, Set-top-Box (for Residential package only) and DECT Phone. Once the equipment is tested and works properly, our technician will then show you that all the services are in working order.

Step 5: Completion

You are required to sign-off a Service Acceptance Form (SAF) as part of the process to complete the installation work. For a complete understanding of what TM UniFi service is, please read the terms and conditions in your service agreement.

Older blogs depicting a typical Unifi Installation process:

The Unifi Installation – My Experience: http://www.shaolintiger.com/2010/12/29/the...-my-experience/

Fiber To The Home: http://nordin.kembali.net/blog/?p=1221/

The UniFi Installation Experience: http://jasonong.blogspot.com/2010/07/unifi...experience.html

* Thanks to the owner of the blogs (ShaolinTiger & Nordin & Jason).

GENERAL WI-FI INFORMATION AND SUITABLE TURBO SPEED ROUTER & USB RECEIVER GUIDE by SilentVampire

If your speed have been turboed, your new plans will be as detailed below, depending on your original plans before you were turboed:

1) 800Mbps download = 200Mbps upload (original plan - 100Mbps, 50Mbps)

2) 500Mbps download = 100Mbps upload (original plan - 50Mbps, 20Mbps)

3) 300Mbps download = 50Mbps upload (original plan - 30Mbps, 10Mbps)

4) 100Mbps download = 50Mbps upload (original plan - 10Mbps, 5Mbps)

As there have been similar questions that are constantly being asked here about Wi-Fi issues in the context of TM, this is a quick guide for those who are not familiar with wireless networking and how they work. Before I start explaining further, I will first start with the most basic equipment that are provided in a typical FTTH installation for Unifi. You will be provided with a BTU, router, and a DECT phone, and a UnifiTV STB (only if you subscribe to the relevant plans where the STB are provided), in the initial installation.

The BTU or Broadband Termination Unit is a terminating unit from the Access Network (TM Exchange) into a customer's premise. This unit functions like a modem and translates the pulses of light that carry data over the fibre optic cables into electrical signals. The BTU can be categorized as either fit for FE or Fast Ethernet use (10 / 100 Mbps), or Gigabit use (10 / 100 / 1000 Mbps). For the turbo speed use, you would want a BTU that can support the gigabit speeds which are the AN5506-04-BG, Huawei HG8240 variant, or the Nokia G-240G variant, or the Alcatel Lucent I-240-G. Anything else will NOT be able to support the turbo speeds.

The router that is provided by TM for recent installations is usually TP-Link C1200 v1 (Pic), or D-Link DIR-850L (Pic), and more recently for new installations, the D-Link DIR-842 (Pic). All these router will be able to support gigabit speed (up to 1000Mbps) via WIRED connection ONLY. I highly recommend getting CAT6 cables or at a minimum, CAT5e cables, as both support gigabit speeds. Dintek or Prolink or AMP Netconnect or Ugreen RJ45 cables are quite reliable and is 100% confirmed to have original CAT5E or CAT6 rating. Wireless speeds will vary according to real-life environment and other factors.

If you are on VDSL, you will be provided with the ZTE ZXHN H267A (Pic) or the TP-Link Archer VR1200v for new installations recently (Pic).

The UnifiTV STB or Set-Top Box (provided only on the relevant Unifi plans) is a standard small white Android box (Pic).

Just a disclaimer, the TP-Link C1200 v1 (Pic) have MANY issues, including firmware and hardware problems, so if there are any issues with the connection and if you have this router, try changing to another router and see if your problem can be resolved. If it is resolved, then it is this particular router's issue.

For those that have been on Unifi since a long time ago, you might still be using an older router, which is either the D-Link DIR-615 (Pic) or the D-Link L7-N-R2000 (Pic), or one of the older TM generic router which are the RG-Innatech-RGX4400 (Pic), or the RG-Innatech-RG4332 (Pic), or the RG-Maritime-TRG212M (Pic), or the RG-DLINK-WBR2300 (Pic), or something older that I am unaware of. Among the older routers, the RG-Innatech-RGX4400 is the best among the lot, but still unacceptable for current modern use, as there are more newer and better options currently in the market.

If you are still using one of the six older routers above or any other older router from TM or one that you bought yourself a long time ago, which is not optimal for use in this era of gigabit speed, and you are having issues with your wired or wireless connection, it is highly recommended that you change to another modern router, and this will solve most Wi-Fi issues that you are currently experiencing, such as frequent disconnections and low speed. Refer to the list below for suitable routers.

Wi-Fi uses the IEEE802.11 family of standards. Within the 802.11 standards, are various substandards, including 802.11b (2.4GHz spectrum), 802.11a (5GHz spectrum), 802.11g (2.4GHz spectrum), 802.11n (2.4GHz spectrum and/or the 5GHz spectrum), and the 802.11ac (5GHz spectrum).

As you can see above, there are two different bands, 2.4 GHz and 5 Ghz. The primary differences between the 2.4 GHz and 5 GHz wireless frequencies are range and bandwidth.

2.4 GHz offers coverage for further distances, but may perform at slower speeds. Use 20MHz channels in the 2.4 GHz band. Using 40MHz channels in the 2.4G Hz band can cause performance and reliability issues with your network, especially in the presence of other Wi-Fi networks and other 2.4 GHz devices. A 40MHz channel on 2.4GHz might also cause interference and issues with other devices that use this band, such as Bluetooth devices, cordless phones, and neighboring Wi-Fi networks.

5 GHz provides faster data rates at a shorter distance. For best performance and reliability, enable support for all channel widths on 5 GHz. This allows devices to use the largest width they support, which results in optimal performance and compatibility.

Range : how far your data can travel. In most cases, the higher the frequency of a wireless signal, the shorter its range.

The biggest reason for this is that higher frequency signals cannot penetrate solid objects like walls and floors as well as lower frequency signals. Thus, the 2.4 GHz has a farther range than the 5 GHz frequency.

Bandwidth (speed): Higher bandwidth means that files will download and upload faster, and high-bandwidth applications such as streaming video will perform much smoother and faster.

Higher frequencies allow faster transmission of data, also known as bandwidth. Therefore, the 5GHz with its higher bandwidth will provide much faster data connections than 2.4 GHz.

Suggestions for choosing the best frequency:

Many devices only use the 2.4 GHz frequency, and these devices are all attempting to use the same “radio space” which can cause overcrowding of the channels.

So, which should you choose, 2.4 GHz or 5 GHz?

• If faster speeds are most important to you, 5 GHz is usually a better choice than 2.4 GHz.

• If the wireless range is more important to you, 2.4 GHz is usually a better choice than 5 GHz.

• If you have a lot of devices that use 2.4 GHz and you are experiencing interference or intermittent connectivity issues i.e. low connection speed and frequent disconnections, then 5 GHz is probably a better option.

To enjoy the maximum achievable speed on WIRELESS connection, you NEED to be connected to the 5GHz AC band AND have a suitable router AND a suitable USB Wi-Fi adapter. Your USB wireless adapter needs to be connected to USB3.0 for the best speed achievable on 500Mbps and 800Mbps, as USB2.0 max out at 480Mbps but due to bus access constraints, the effective throughput of USB2.0 is limited to 280Mbps, which makes it only suitable for 300Mbps, and USB3.0 can support up to 5Gbps, which makes it suitable for both 500Mbps and 800Mbps.

Your device must also have the right MIMO specification for it to support the turbo speed on Wi-Fi. Refer to soonwai excellent guide on MIMO and Wi-Fi in the context of real-world speed: Click here to see separate thread of his guide.

To enjoy the full turbo speed on WIRED connection, you NEED to be connected to the gigabit router directly via Cat 5e or Cat 6 RJ45 Ethernet cable. Recommended brands that are reliable and 100% confirmed to fit the Cat ratings accurately are Dintek, Prolink, AMP Netconnect, and Ugreen. If your device can support gigabit speed via wired connection, and you are not getting the upgraded turbo speed via wired LAN connection, there are a few reasons why this happens, see below:

1) Due to current pilot phase, TM has not upgraded your current speed to the accurate turbo speed yet.

2) Your cable might be faulty or not up to standard. Try to test with another CAT5e or CAT6 cable. See above for recommended brands.

3) Your BTU does not support gigabit speed, or is wrongly configured, and this is limiting your speed. You have to contact TM for replacement, or configuration to gigabit speed.

4) Your router does not have gigabit LAN ports, or if it does have gigabit LAN ports, it is not configured or correctly set, which limits your connection speed to 100Mbps, instead of 1000Mbps.

5) Although your router does have gigabit ports, and is configured to 1000Mbps, you might still not be able to get the full turbo speed as it might be limited by the hardware of your router. If your router is a basic model with less than ideal hardware, you will not get your ideal full turbo speed.

TURBO SPEED - SUITABLE WIRELESS ROUTER GUIDE - ALL ROUTERS LISTED HERE HAVE GIGABIT LAN PORTS

QUICK UNIFI ROUTER GUIDE BY OOKAS (BY AND WITH THANKS TO OOKAS): https://www.ookas.my/unifi-router-guide

For Wi-Fi, if you are upgraded to the turbo speed, you will need to change routers to enjoy the maximum achievable speed, depending on your speeds. Please refer to the list below. All speeds listed below are the maximum Wi-Fi speed that the router can achieve. If you are connected via WIRED RJ45 CAT5E or CAT6 directly to any of the router below, you can achieve gigabit speed as all routers listed below have gigabit LAN ports.

Refer to blacktubi excellent guide on routers in the context of local ISPs in Malaysia: Click here to see separate thread of his guide.

(GENERAL GUIDE ONLY)

ASUS

RT-N800HP - 100Mbps
RT-AC51U+ - 100Mbps

RT-AC1200G+ - 300Mbps
4G-AC53U - 300Mbps
RT-AC55UHP - 300Mbps
RT-AC58U - 300Mbps
RT-AC1300UHP - 300Mbps
RT-AC3200 - 300Mbps
Asus Lyra - 300Mbps

RT-AC66U - 500Mbps
RT-AC67U - 500Mbps
RT-AC68U - 500Mbps
4G-AC68U - 500Mbps
Asus Lyra Trio - 500Mbps

BRT-828 - 800Mbps
RT-AC86U - 800Mbps
RT-AC87U - 800Mbps
RT-AC88U - 800Mbps
RT-AC5300 - 800Mbps
GT-AC5300 - 800Mbps
Blue Cave - 800Mbps

RT-AX88U - 800Mbps

TP-Link

Archer C1200 - 100Mbps, ~300Mbps

Archer C5 - 300Mbps
Deco M4 - 300Mbps
Deco M5 - 300Mbps
Deco P7 - 300Mbps
Archer A6 - 300Mbps
Archer C6 - 300Mbps

Deco M9 Plus - 300Mbps, ~500Mbps
Archer A7 - 300Mbps, ~500Mbps
Archer C7 - 300Mbps, ~500Mbps
Archer A9 - 500Mbps
Archer C9 - 500Mbps

Archer C2300 - 800Mbps
Archer A10 - 800Mbps
Archer C3150 - 800Mbps
Archer C4000 - 800Mbps
Archer C5400 - 800Mbps
Archer C5400x - 800Mbps
Archer AD7200 - 800Mbps

Archer AX6000 - 800Mbps
Archer AX11000 - 800Mbps

D-Link

DIR-825+ - 100Mbps, ~300Mbps
DIR-842 - 100Mbps, ~300Mbps
DIR-850L - 100Mbps, ~300Mbps
COVR-C1202 - 100Mbps, ~300Mbps
COVR-C1203 - 100Mbps, ~300Mbps

COVR-2202 - 300Mbps, ~500Mbps
DIR-859 - 300Mbps, ~500Mbps
DIR-867 - 300Mbps, ~500Mbps
DIR-868L - 300Mbps, ~500Mbps
DIR-878 - 500Mbps
DIR-2680 - 500Mbps

DIR-882 - 800Mbps
DIR-885L - 800Mbps
DIR-890L - 800Mbps
DIR-895L - 800Mbps

Tenda

Tenda AC9 - 100Mbps, ~300Mbps
Tenda AC10 - 100Mbps, ~300Mbps
Tenda AC10U - 100Mbps, ~300Mbps
Tenda Nova MW3 - 100Mbps, ~300Mbps
Tenda Nova MW5 - 100Mbps, ~300Mbps
Tenda Nova MW5S - 100Mbps, ~300Mbps
Tenda Nova MW6 - 100Mbps, ~300Mbps

Tenda AC15 - 500Mbps, ~800Mbps
Tenda AC18 - 500Mbps, ~800Mbps

~Denotes highest achievable speeds, but only under optimum conditions.

TURBO SPEED - SUITABLE WIRELESS USB ADAPTER GUIDE - PLEASE ENSURE THAT YOUR USB PORT IS USB 3.0 FOR TURBO SPEEDS ABOVE 300Mbps

To enjoy the maximum achievable speed on Wi-Fi, you need to have an compatible wireless USB adapter:
(GENERAL GUIDE ONLY)

ASUS

ASUS USB-AC53 - 100Mbps, 300Mbps, ~500Mbps
ASUS USB-AC55 - 100Mbps, 300Mbps, ~500Mbps

ASUS USB-AC68 - 500Mbps, ~800Mbps

Tp-Link

TP-Link T2U - 100Mbps, ~300Mbps
TP-Link T2U Nano - 100Mbps, ~300Mbps
TP-Link T2U Plus - 100Mbps, ~300Mbps
TP-Link T2UH - 100Mbps, ~300Mbps
TP-Link T2UHP - 100Mbps, ~300Mbps

TP-Link T3U - 500Mbps
TP-Link T4U - 500Mbps
TP-Link T4UH - 500Mbps
TP-Link T4UHP - 500Mbps

TP-Link T9UH - 800Mbps

D-Link

D-Link DWA-171 - 100Mbps, ~300Mbps
D-Link DWA-172 - 100Mbps, ~300Mbps

D-Link DWA-182 - 500Mbps
D-Link DWA-192 - 500Mbps

Tenda

Tenda U9 - 100Mbps, ~300Mbps

Tenda U12 - 300Mbps, ~500Mbps

~Denotes highest achievable speeds, but only under optimum conditions.

DISCLAIMER - All recommended routers and wireless USB adapters, and the speed they support, is a theoretical maximum and might not support real-world tests. This is only a general guide to help you to decide which would be suitable for your own use, so please be aware of that fact and do your own research, before you decide to buy anything that is listed here. Thank you.

Notable links for more networking info and knowledge:

1) Blacktubi personal website. Highly recommended for networking topics and reviews. Click here.

2) Jjuggler personal website. Excellent for gadget reviews as well as general networking information. Click here.

3) OOKAS website. One of the best sellers of home networking equipment online.Click here.


*Thank you to @blacktubi, @Jjuggler, @wilson1stop, @wshoh, @JohnLai, @Doraku, @soonwai, @dickybird, and @imalmighty for their help and contribution throughout this thread and previous Unifi threads. It is much appreciated.

**Many thanks to @blacktubi, and @soonwai, for their amazing knowledge on their separate respective thread, and @blacktubi and @Jjuggler, for the link to their separate respective personal website.

***Guide created and written by SilentVampire - created on 24 August 2018, updated on 1 October 2019.



This post has been edited by SilentVampire: Nov 8 2019, 11:05 PM

new version .. welcome

Parking...

You know there's a Track Topic option right?

still amazing that so much information that vampire and the community sifus put in this thread. A-Z, right here, post 1.

is unifi down?

Somewhere it is. Here it's OK.

This post has been edited by soonwai: Nov 9 2019, 02:42 AM

Where do I activate this "Track Topic"?

Sorry I am new here.

Hey all.. i’ve got a weird issue..
Somehow this morning i can connect to some sites but some other cannot.
Example:
- can connect to nst, says
- cannot connect to thestar, maybank
Any ideas why?

on Unifi500, Bangi

nvm resolved after many many times restart modem..

This post has been edited by mainFrame: Nov 9 2019, 10:39 AM

hi...is there any secret plans lately? Last time unifi only give selective plans to certain users to keep them..my contract just ended..would like to check if any newer /better deals.

thank you

Just trying to sharr and help Thank you for the encouragement.

PointOfSale
Mr.7
kokill
hi bro any update with this:

https://forum.lowyat.net/index.php?showtopi...post&p=94397125

https://forum.lowyat.net/index.php?showtopi...post&p=94397681

https://forum.lowyat.net/index.php?showtopi...post&p=94397706

I have report to TM, they reset the port but still same, changed both modem DNS and LAN DNS to 1.1.1.1 and 8.8.8.8 also same, every 3 hours interrupted and prompt to redirect to the TM unifi promo page, so annoying!

Erm what modem u using? Alao ur mean you put 1111/1001 and 8888/8844 in modem setting?

Also, check ur dhcp server setting in modem, if got dns server, leave it blank.

This post has been edited by wanttobuylaptop: Nov 9 2019, 03:29 PM

https://forum.lowyat.net/topic/4855980/+120

It's confirm TM nasty work again, but no clear workaround to the issue beside keep complaining to them!

Hi all, I'm currently using Unifi 300mbps plan. Supposed upload speed is 50mbps. But when connected to my PS4 using LAN, the upload speed can't go up more than 10 mbps. Averagely at 6-8mbps only.

Is this due to the router or port too full at my area? I'm staying in Kulim. The router i used is the one given by Unifi, DL-Link DIR 842 AC1200.

because u wearing wrong jersey
can check at fast.com or speedtest for the upload speed see the upload speed?
i am getting full upload speed 50mbps

Not sure if cloudfare dns solved my issue because i applied for yep 2019 program as well, so far no more pop up

Recently did not encounter any of this already.

Hello guys,
.
I installed unifi on my new house. I didnt move to the house yet. Recently a thief entered the house and stole my btu and wireless router. Where can i but the nokia btu? Couldnt find it in shoppee or lazada.
.
I dont think i need the wireless router because i'll be using 100 ubiquiti ap , switch and firewall

New thread, first page post! XD

PSA: Thief can use your BTU if had access to fiber in the same area (same cabinet)

Any reason need reportred in, parking on every new thread with same topic? Seen any area on this forum doing this

Some noobs don't know that you can follow a thread using Options button at the bottom.

Some long time users also prefer to remain noob =)

I wonder if these stolen BTU n router are being used online, can they be traced?

Is there any place i can buy 2nd hand btu?

You can't. You have to get it from TM. BTU is lifetime warranty, so just contact TM and get it from them.

Better to get it from TM directly. You will need to do some configuration for it to work.

Lifetime warranty from TM

Not unless it has been stolen.

Whaaat?

Who on earth want to steal that thing?

kucau's BTU was stolen.

Dang, stealing useless device. Must fork out some money and pay TM. If manage to secure a BTU elsewhere, still have to configure it and this configuration need to be done on TM site as well. Not easy. Unless you know someone inside TM.

You need to make sure the BTU type is the same company as the stolen one
Previous BTU can only be used by the same company as it is locked that type.
I think there are 3 company, fiberhome, alcatellucent/nokia and huawei.
The new BTU is universal, means can be used on all 3 company
But the older BTU is company spesific

Then call tm to reconfigure, rm53 only

This post has been edited by lukemanz: Nov 10 2019, 12:03 PM

OoO.. btu also curi..

I think better get from TM. Still need configuration from them..
Maybe bring along copy of police report to TM.. just in case..

Can some sifu answer my question? My house's back yard has done the cabling works yesterday.



How long will it take to offer Unifi service? I have signed the waiting list last 2 months, do I need to go to TM for Unifi application again?

Thanks

This post has been edited by yhsiau: Nov 10 2019, 05:14 PM

Wondering if 1300 calls will be free for 30Mbps unifi plan that doesn't have 600 minutes free calls to landline or mobile numbers

Uodate: 1300 should be chargeable all these while

This post has been edited by Sumofwhich: Nov 11 2019, 09:35 AM

The problem solved itself after i asked them to reset the port which does nothing and lodge a report and keep spam unifi fb. Still getting dc and advert. Then after 2 days, no more problem. Then technician came and i told him the problem, dont come in my house as the problem is not from my side and dont charge me rm 53. Then no more dc and advert problem. TM called me the next day and asked how is the problem. I said it is their side problem spamming advert and make ppl dc every 3 hours.

get your police report and report this incident to tm and request a replacement.
normally it does not cost anything to get replacement if a criminal incident like this happened and your equipment is lost

my experience:

unifi overhead cables setup Dec'18.
unifi service started May'19.

something like that, can't remember correctly the dates.

We are moving to new era .. when UNifi will introduce 1gbps

new thread ...must support

Kucau, better you did as per suggestion and just bring its to any tm point for faster update, If you live in klang valley area best tm point so far i've been is tm point damansara utama/uptown, even much better than menara tm. No harm trying it.

Am I the only one who can't access WikiDevi?
https://wikidevi.com/

No more already. I think they archived it at archive.org

I thought i'm cannot access too.

This post has been edited by misspinky: Nov 12 2019, 09:42 AM

here some sips of tea to be shared...

Last month i have some billing problem and TM replied that they unable to cancel the wrong bill and ask to refer to next month bill.
In their system it is mentioned that i'm the one who activated YEP/downgrade on my billing date. Hence it cause the problem. When i argued that i'm not the one who did it and had registered on earlier date, they changed their explanation and said 'system problem' *wink*.

So i proceed to request those report to printed. They said based on policy, it only for internal use. *wink*.
They also had refused to provide any written explanation, only verbal.

After few report raised, being ignored and most of the report being closed with no notification.
At last the branch manager willing to get me a written explanation on the issue from credit dept. After few updates, they ask me to wait for the email on 12th. (1 day before my billing date. lol *wink*). Well it is not a surprise anymore as nothing in my inbox as of now. Let's think the positive, that email to be send before billing date is a coincidence and they conveniently 'forgot' to send the email.

I've monitored seen few weird activities appeared to my account.
a) Modification done on 13 Oct.
b) New modification to my account/plan done on 12th Nov. (They never learn from mistake i believe).
c) Service start date keep on changing between 3rd and 13th.
d) The bills pending value keep changing between 189, 91, 84, -124.. lol

Im a noob and knows nothing on whats going on *wink*. I just don't like how these are being played.
I did not receive a copy of my contract (i did not request it, yet). Also no copy of the report that i've made (just ref no).

I think they modify everyone account to adjust the pricing with discount to make sure it ended up with your currents total amount even if didn't applied for it.
For that copy of contract, L1 or L2 will just simply send you TnC contract that matched your plan name IR worse situation they ask for verification and only called you to inform you the end date of your contract.

Hi guy, wanna to ask you..

Previously I was holding the Streamyx 8mbps with STB box (around Rm80++), now fiber is available already. Receive call previously from agent and agree to migrate to Unifi 100mbps.. (around RM120+).

Now realize the STB box is not working at all already, which means unable to watch channel.

Request TM for help to update it to STB box, but they say cannot.
So want to ask is it consider new application or consider upgrade?

Different customer service say different story. One of the ladies say my one is new application, but not consider upgrade.. But weird my landline number maintain same.

What's up with the routing to Australia? I'm getting like 160-180+ ping with direct connection to Sydney while 110+ ping with VPN through SG.

I also got 110+ ping with Maxis (which uses Unifi optic fibre) in my kampung in Perak last weekend. How come KL has higher ping?

This post has been edited by culvers: Nov 13 2019, 02:44 PM

Just got my home Unifi'd with 300 Mbps in Sura Hujung, Dungun, Terengganu. TM now is very aggressive in deploying Unifi around Dungun town area. BTU is from Huawei. But I got the old TP Link router, anyway to request to change to the latest DLink MU-MIMO router?

No. Get your own router instead
All routers provided by TM is crap

My suggestion: RT-AC86U

Try to hide all the plugs & wirings.
This is how I hang my router. All wirings & plug point is hidden inside the wooden box.
However, my BTU is located somewhere else.

Future plan. I wanna let my router exposed for best coverage throughout the house (although a bit off-center though, gonna adjust it later).

why router hang like that?

should ask them hang properly ma.. that anthena so ugly..

It is my request. What do you mean by properly? I hang it on high place to optimize coverage.

Makes no sense to put the ONU on high place like that. If did want to relocate, need to extend fiber more.

Oh no

This post has been edited by izhamsatria: Nov 13 2019, 04:13 PM

i mean it is not so aesthetic..just personal opinion..dont mind..

i feel weird when see the router hang terbalik..

if it getting good coverage,then all good

The placement is fixed, and I want it to be out of reach of children and less clutter on the table.

Understood, functionality first then aesthetic. And I don't want clutter of cables and devices on the table and out of children's reach.

Just wondering though, wouldn't it be hard when you want to troubleshoot the devices or change router, etc.
Anyway, what did they use to stick the router/btu/socket on the wall?

bare in mind i have experience with that brand plug, I have 5 of its 4 totally lost with no functions of all sockets and got spike and last 1, 3 sockets no function with broken power button. Just avoid to use that brand plug, these one usually can be found through mr diy. Because that extension plug cannot take heating and high voltage. Better use lwd brand if you want affordable with better protection. Just make sure choose surge socket. If got extra budget pick masterplug or any other brand with surge protection.

For installation router, please avoid put near the corner of wall or end of your wall just like you put like that because lightning usually really like go through end line of wall. I have experience on my parents house a few time last time, i can see the lightning goes there during heavy raining with thunder.

Usually the box up already on the pole, take how long to activate the unifi?

Get your own router. If you want to save cost, get the TP-Link C2300. For the best, get the Asus RT-AC86U.

You are going to have a hard time in replacing the router in the future, and connecting anything else to it. It does optimize coverage, but getting a better router improves coverage as well, and you don't have to mount it like that, so it is much better if you get your own router.

I know what you faced by that extension. Hahaha. That power button plastic stuff that support the spring inside broke easily.

yeah, easily broke and kaput. By the way that extension not use by me but my sister used that extension, i've already told her that extension really not good enough and easily damage. All five extensions use for charge smartphone, television, astro decoder, desk fan and vacuum. Vacuum & desk fan kaput because of using that extension, kaput after using on 5th same brand of extension. I don't use that extension but i've used lwd and other brand surge extension. Better find good for long term than bad one. I suggest him better changed before too late.

this one clean and simple. Mine hanging at wall too just like you but i have set wireless aerial, 1 for straight, 1 point to a bit center, 2 for left & right not point to 90degree for better coverage. afiqms better you extend a bit or change the location for that router a bit far from that end point line of wall. Just follow like zeese, put the location far from end point of wall as you can see in picture that small wardrobe. That point i've said just now.

Iinm, that dlink from tm doesnt support mu-mimo even its spec so. However, non tm issue one does support.

daam i don't like hang up btu and router
my btu and router place with Computer table only so my pc desktop use Lan Cable for 1metter or 2metter come original lan cable from router
safety for computer table

Just way too high for placing btu and router, will be hard if want to replace it soon or relocate the location for both of its. If want placing something very high like this, that will be wireless ceiling access point. He need to state the budget if want better router but avoid that dlink.

Waa. That's quite ugly wiring like this.
But is it their double tap are last longer or not?

Quite afraid stick like this. Scare one day the BTU or router or socket fail down and hanging half way like that.

They install my one like socket (fiber socket)? (I don't know how to call that..), stick on the wall.
One day the adhesive not so sticky already, jatuh and hanging together with fiber cable.
Luckily I don't place my equipment stick on the wall.

The entension socket sell at supermarket actually not so reliable.The on/off switch malfunction easily.
Pls use high quality Clipsal socket.The bottom socket square box sell separately.
Need diy to fix it .Use wood or plastic panel to fix the clipsal sockets.
Don't throw away the spoilt extension socket.It can use to fix 4 clipsal sockets...it
may not look beauty but roughly can use it.

At least it's ideally placed at ground floor's centre.

Ubiquiti's Unifi APs immediately comes to mind.

ya i agree you
supposed equipment jatuh then broke fiber cable get LOS Red Light no internet
great place you equipment for table right
my equipment place computer table hehehe i don't have any problem its already safety me

Some people they don't like to "show off" the equipment that "your area using unifi fiber".. (Like one of my friend)

He say why I want to put so visible of the equipment? I don't help Unifi do marketing advertising to them.. (This is what he say.. )

OR another scenario some people don't like those cable wiring here and there, causing very mess. Plus it is hard to clean the table (if you put the equipment on the table..)

mine hang under the stairs..
this was before change to Dlink router/wifi.



This post has been edited by Max: Nov 14 2019, 03:05 PM

Guys should I worry if my current package is RM139 300Mbps and when I applied for pay nothing campaign, they told me it would increased to RM209 soon in January.

How could I cancel or downgrade it right now?

Who told you that? Have you applied and successful for that campaign?

tqvm

Today I realized my connection speed has been capped at 100Mbps, instead of the 300Mbps since last year. Anyone encountered this before?

Already scheduled for an on-site checkup.

supposed 10gbps now....

A lot of area still only less than 10 mbps dont expect 10gbps la...
And also TM internation routing like bullshit one,if 10gbps plan came out,also only fast in malaysia and singapore only...
So high speed can do what meh...

And the device for 10gbps very expensive...

This post has been edited by go626201: Nov 15 2019, 06:48 PM

Is it worth to go for 300mbps or 100mbps is suffice?

coming soon...

what is it? new tv box?

Hopefully ships with Android 9.0++
and unlocked...