here some sips of tea to be shared...
Last month i have some billing problem and TM replied that they unable to cancel the wrong bill and ask to refer to next month bill.
In their system it is mentioned that i'm the one who activated YEP/downgrade on my billing date. Hence it cause the problem. When i argued that i'm not the one who did it and had registered on earlier date, they changed their explanation and said 'system problem' *wink*.
So i proceed to request those report to printed. They said based on policy, it only for internal use. *wink*.
They also had refused to provide any written explanation, only verbal.
After few report raised, being ignored and most of the report being closed with no notification.
At last the branch manager willing to get me a written explanation on the issue from credit dept. After few updates, they ask me to wait for the email on 12th. (1 day before my billing date. lol *wink*). Well it is not a surprise anymore as nothing in my inbox as of now. Let's think the positive, that email to be send before billing date is a coincidence and they conveniently 'forgot' to send the email.
I've monitored seen few weird activities appeared to my account.
a) Modification done on 13 Oct.
b) New modification to my account/plan done on 12th Nov. (They never learn from mistake i believe).
c) Service start date keep on changing between 3rd and 13th.
d) The bills pending value keep changing between 189, 91, 84, -124.. lol
Im a noob and knows nothing on whats going on *wink*. I just don't like how these are being played.
I did not receive a copy of my contract (i did not request it, yet). Also no copy of the report that i've made (just ref no).
Unifi Official TM UniFi High Speed Broadband Thread V38, READ 1ST PAGE FOR TURBO SPEED INFO!